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Jewelry Television (JTV)
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3.3 95 Reviews

Jewelry Television (JTV) Complaints Summary

55 Resolved
40 Unresolved
Our verdict: While Jewelry Television (JTV) has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Jewelry Television (JTV) reviews & complaints 95

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Newest Jewelry Television (JTV) reviews & complaints

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10:58 pm EDT
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Jewelry Television (JTV) Host Nikki

Each time she is on camera JTV host Nikki takes every opportunity to continually "showcase" her chubby hands with the unpleasantly long, very fake nails. It is extremely off-putting, especially during the pearl presentations.

We watch JTV to see the jewelry and other products being offered for purchase, not Nikki's manicure. I change the channel whenever she is hosting.

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6:03 pm EDT
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Jewelry Television (JTV) Misinformation & very pushy on air

I had believed in this company but when I started putting things together its not worth ordering from them. They say on air that if u aren't satisfied with your purchase u have 30 days & full money back guarantee which isn't true because if u return the item they deduct $6.99 from your refund which isn't at all what they say & there are several hosts who are very pushing & say to split your payment on two or three major credit cards... when people are already struggling to make ends meet... I will not order no more

Desired outcome: I would like to be compensated for all the money they never refunded correctly on my returns

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7:22 am EDT
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Jewelry Television (JTV) Gemstones

JTV advertised online and on TV s small flower style Tanzanite ring for $19.99 free shipping. The TV presentation showed many of the rings, all were light lavender to light blue colored stones. The online advertisement showed a ring with light blue stones. The two rings I purchased arrived and instead of light lavender stones, both rings had clear stones. I returned the two rings, asking for the return postage cost to be waived. Customer Service continues to say color is not guaranteed. Customer Service suggested I just put the rings in a drawer, to give as a gift in the future. Customer Service suggested that Tanzanite is mined out, so... and never completed that sentence. Customer Service offered 10% off a future purchased of $30 or more. Customer Service refused to deal with the issue of advertised light lavender - light blue stones that were clear stones. The resolutions offered don't solve the trust issue - that I can no longer expect to received a reasonable facsimile of what is advertised! I understand colored gemstone jewelry will be within a range of color... but clear? Until Jewelry Television can offer some range of color identification in their presentation, and in the online advertisements, I will not be purchasing any longer. Sadly I will have to back away from this 30 year relationship. As they say, trust is earned in drops, and lost in buckets.

Desired outcome: JTV indicate the gemstone range of color customers can expect when purchasing. For example Tanzanite light lavender to light blue or Tanzanite clear to light lavender...so the customer knows what they are going to receive

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9:59 pm EST
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Jewelry Television (JTV) jtv jewelry

My sister and i found a bunch! of jewelry out mom was ordering from jtv ... Told retail price much higher...Categorized as being worht much! more... She has dementia and marked a lot to return but didnt tell us about it... Going through it and taking it to jewelers to be assessed... We have been told repeatedly.. None of it it worth anywhere near what she paid for it... With the notion that it was a good investment. I contacted jtv and was told that it was past the 30 days and they would not take any of it back! alot of it still has the tags on it... All the tanzanite is from india and its worthless... One aquamarine ring...Item mmo255, 3 plus carats... Over 1000k... Has bubbles that can be seen with the naked eye... Supposedly baguette diamonds... Usually a real stone wont have bubbles and certainly not one that did should even be put into a piece of jewelry esp one that cost over 1k... I want a class acton lawyer to contact me and the president of jtv to contact me and take all this overpriced wothless crap back and refund my mother!

Desired outcome: i wld be happy jtv refunded my mother for all jewelry that still has tags esp glass aquamarine ring and tanzanites that is false advertising

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4:36 pm EST
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Jewelry Television (JTV) Staffing

Why is there absolutely no diversity among the jtv staff/host? The lack of diversity is glaring and off putting in this day and age. I've purchased several pieces from jtv and have been satisfied with my purchases, but I don't think I can continue to shop with a company that excludes all people of color. What happened to the African American hostess that was very, very briefly on your program?

Desired outcome: JTV needs to represent a diverse cross sectional of the American population.

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7:50 pm EDT
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Jewelry Television (JTV) 2 lab grown sapphire rings.

Both rings were not stabbed not stamped with anything I can get something like this from China in fact there was a sticker on it it says made in China is that where you get your stuff? I have been a customer of yours since 1995 and I can't believe that you are sending things like this out shame on you. And customer service answer, they said that the stamp must have been misplaced or not working on the rings that went through. Have you ever heard such a thing? Absolutely amazing I'm never shopping here again.

Desired outcome: I really don't know I can return them maybe they'll have a stamp on it next time that are the sounds even really what they say I love them but I'm not going to keep them nor will I give them to someone else.

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8:25 pm EDT

Jewelry Television (JTV) Red indian ruby sterling silver earrings

I have been a customer of JTV for many years since 1995 and have had pleasant experiences with my purchases. My most recent purchase, however, was a disappointment. On August 7, 2022 I bought what was advertised by JTV host as Indian Ruby and Zircon earrings in sterling silver. I love rubies, so I was very excited when I received my package. The "rubies" were so dull, almost artificial in appearance. I called customer service, spoke to Betty, requesting free exchange of the merchandise, but was told that they don't "handpick" the items. In other words, for the same money I am not guaranteed to receive as good quality pieces as someone else. The show host did not mention that that will be the case. I feel upset with my purchase and am not sure I will be purchasing more pieces in the future.

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4:36 am EDT
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Jewelry Television (JTV) 3.00 tennis bracelet

I purchased dod790 7 inch tennis bracelet on 7/15/2022. I returned the bracelet and it was delivered to your return department on 7/25/2022 at 9:38am.

I called several times and is getting the runaround regarding the status of my refund. We are processing 7/22/22 or we are conducting inventory.

I’m being charged for merchandise I returned. You should read the notes regarding my calls

Please refund my money back to my credit card.

I also file a complaint with my credit card company, better business bureau and federal trade commission

Desired outcome: Refund my money

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3:40 pm EDT

Jewelry Television (JTV) About a host

I'm complaining about one of your host she is on now Father's day June 19 ,2022 all she does is rambling on an on never let Sharon get a word in edgewise by the way the time is eastern 3.35 pm you may think this is OK for her but she seems to want to still the show I really think it is tacky for her to not let Sharon speak hope you can see my point

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8:38 am EST
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Jewelry Television (JTV) Problem with billing

I ordered a pair of earring and they were supposed to take payments but didn't. I cancelled them and they said I wo0uld have the money back in24 to 48 hrs. I nebver got the earrings or the money 9in my account. The number is [protected]. Hoop earrings. I want my money in my account. This is not right! I have been dealing with JTV for many years and never had a problem.

Desired outcome: money back to my account

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Update by rhodeslinda
Jan 11, 2022 8:39 am EST

Please send my money

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4:33 pm EDT
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Jewelry Television (JTV) Hosts

It is very upsetting that JTV hosts order whatever they want while presenting the jewelry. They even announce it in television and you can see them on their phones. Most of the hosts are "okay", but there are those few that irritate me and I have to stop watching. Jennifer rambles on about nothing and is constantly name dropping. She has to say the male presenters name at the beginning and sometimes at the end of her sentences. Kristen has an irritating high pitch voice that is difficult to listen to. Dawn can't complete a full sentence, Nikki is always "under the weather" or off. Melissa giggles like a hyena constantly and lies on the desk. I have no idea where Sharon is as she is always staring at the camera. I know that their jobs are difficult and I certainly would not want their job.

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Old Grey Chef
, US
Apr 25, 2022 3:04 pm EDT

I adore pearls. Could not wait for the PWP show to air but after 8 years or so of listening to the same stories and the same "stuttering" for lack of a better word, I had to stop. If there was one show that the mention of Mikimoto, probably misspelled, was left out I didn't see it. I still love pearls but can't tolerate the repetitiveness or the constant fitting his story to match the mood. Maybe he could get new stories?

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1:20 am EDT
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Jewelry Television (JTV) Champagne and diamond ring

The most I myself have ever paid for a ring. It's a champagne and diamond ring that I bought in Oct 2020. Two diamonds fell out, I have the extra coverage. Anyway I called a month ago to get an envelope and label to send it back to get it repaired. The lady in customer service was very nice and said it would be sent would take 5-7 days. Never received the envelope and it took almost 2wks. Now I'm skeptical to send it back. She told me to get it repaired would take like 5 days. This ring cost me almost 1000.00 that might not be a big thing but to me it is. This not the first time I've had problems with your jewelry. Even tho I love my ring I'm wondering if I should have my money back. I'm very disappointed with JTV the workmanship isn't that great. What do I do if the diamonds fall out again. Seriously thinking about not buying from JTV again .

Desired outcome: Maybe my money back

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6:09 pm EDT
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Jewelry Television (JTV) Order no. [protected]

I received my order (number above) today. When I attempted to put it on, it split. I normally order size 8 but because band was wide I ordered size 9. Do not feel I should pay $6.99 to return it. It is Sterling Silver Diamond Cut Band Ring.
Customer #8681338
Invoice # S54857329

I am a returning customer and have returned items in the past and have paid the $6.00 return fee. If this case, I feel strongly that I should not pay return fee.

Desired outcome: Want to return without charge.

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Sandy Vernace
, US
May 04, 2021 1:51 am EDT

Did you ask them if there would be a shipping charge before you came here to complain? Try calling them to resolve before just ranting here

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11:17 am EDT

Jewelry Television (JTV) Return on a product

Returned a ring to JTV using the enclosed return label provided. After a month I called to inquire as to why it had not been credited and was told it had not been received but since Covid hit it could be in the return warehouse. So far it is 6 month later and I am now receiving threatening letters that my credit will be affected if I do not pay 600 for a ring I returned. Spoke with several people and no resolution.

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8:26 pm EST
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Jewelry Television (JTV) black opal from the honduras

A couple od days ago I watched jtv and saw one those fake hosts. Peddle a clack stone.. With tiny bittsy pieces of different colors,. She said this black opal from the honduras.. Ops hold it right there. There is no such thing. As black opal from hunduras. That country is so poor the never never have anything to mine. No gemstones or anything ever is mined from the hoduras. And here jtv comes up with a fake stone lie that? I know gemstones I can say. Better then the ones who claim the know about gemstones. Anyhow. I got in contact with jtv. About that fake clack opal from the hoduras. At once it was taken of. If anyone had purchased that fake stone. Can sue jtv. And here the trues about the diamonds, jtv peddles. At times those swindling hosts man and woman on jtv. Will peddle them as brilliant diamonds... Here is the trues about those diamonds jyv is hiding the trues about.. // scap.. Tiny bits and pieces. Dust. Left over from diamond cutters, throw away trash. What has been used.. Only to put on nail files.. There is no value.. No worth... That scrap is just for throw away... So what the did... The took the scrap. And mixed it with resin. A plastic. For the scrap to hold together.. And then can be cut in to small carar sizes and small baugets.. And set in jewelry. And peddled at the jewelry shows. Set in sterling and gold and sold... As give away prizes. The stones are wothless. And have no value. The can not even be appraised.. The only can that that scrap as estimated retail. When you take a loop and see through it. It is gray as night. With flaws over flaws. Throuought.. No flashing of color. Nothing.. The light bounces of the top. The are dull and dead scrap piecs mixed with resin. And plastic.. And have to be glued in. The customers will not be told about these fake stones. Do not.. Do not. Purchase s those scrap diamonds mixed with plasic the are throw away trash, the are not diamonds anymore. Those scraps are where the plastic is holding these diamond scraps together.. The customer gets scammed and ripped of. For thousandsc of dollars with these fake stones. Not knowing what the just threw there monew out for.. Beware of other shopping channels who peddle jewelry. The peddle the same trash... Stay away from those fake diamonds. There is noone who will tell the trues about that stone. The customers are buying blind and getting ripped of.. And scammed. With worthless trash... Trusting those crooks. I have stopped jtv before.. For some stones. The where fake. Jtv those hosts and the peddler sold for real gemstones. One crook ronny molloy from england about 2 years ago. Tried to peddle a green stone. For a new found rare gemstone. The host swindled right along side with him. Whe I saw that stone. I knew at once what kind of stone it was. And got in contact with jtv. That crook tried to peddle an emerald with the worst color of dull green.. As a real newly found gemstone.. He never showed up again.. There is a lot more.. Stay away from those fake diamonds.. You will get ripped of 100% guaranteed,

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2:29 pm EDT
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Jewelry Television (JTV) the whole prosess the staff their incompateince to keep track of what their doing how they ta;lked to me and ripoped me off amd slandered me

I ordered on may 3 item number [protected] for 599.99 5 flex pay of 119.99 something like that they took 127.98 for te payment and mess3ed up my account blaming me and were then cancled my order without telling me and then when I called to ask what was going on they charged me again but a highter price 137.48 apparently I was 24 cents short they sold my ring still having the payment 127.98 and 137.48 something and still no money in my account they said they did I beg to differ my bank is pnc please call them theres notyhing returned and im in the hospital already gaving heart problems burring my gram toimorrow and thweir incompateinvce and meaness

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4:55 pm EDT

Jewelry Television (JTV) jtv is a rip off

I have bought several pieces from JTV. I've been happy with everything, except the jewelry doesn't really last, but it's relatively inexpensive. Recently, I wanted to replace a beautiful ring as the stones had fallen out. I had to buy a larger size, but when I received it, it was far too big. I immediately wrapped it all up, put in the package and sent it off. Later I got the ring back and a letter saying that they had received only part of the ring, which wasn't true. They obviously in receiving the ring back misplaced part of the ring. I sent the ring back a second time with a letter asking them to not charge me and keep this ring. Today, I received a letter saying that if I didn't pay the balance on the ring that they were going to send the amount due to a collection agency. I called and tried to explain that they didn't even send the ring back. They were wanting me to pay for a ring I no longer had. They didn't care one bit. I paid for a ring I don't even have because I don't want it to show up on my credit report. They are thieves and heartless with no customer service. I will never, ever buy anything from JTV again.

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Sassy Patsy
Dawson, US
Nov 17, 2023 4:28 pm EST
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I recently took a stash of my blue sapphire AND London blue topaz

rings both mens and ladies. They brought nothing at a fine auction house here. Also sterling flat necklaces that sell high on JTV. Memo at the bottom stated. NOT PROVEN TO BE REAL SAPPHIRE OR LONDON BLUE TOPAZ.

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10:45 am EDT

Jewelry Television (JTV) 1.90ct moissanite fire platineve ring

This Platineve setting to hold a 1.90ct Moissanite is not durable. The stone fell
out after only wearing the ring about 4 times. It is defective! I wanted my money back but this happened after the 30 day return policy. They only would replace the stone at no charge once. Very dissatisfied with this defective ring and will never order from them again!

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Update by Sandra Mandarino
Sep 19, 2018 10:51 am EDT

JTV 1.90 ct Moissanite Fire Ring in a Platineve setting is not durable! It is defective because the stone fell out
of this setting! Only wore this ring about 4 times. JTV refuses to credit me back the money I paid for this ring.
It is outside of the 30 day return policy! Very dissatisfied with this first time purchase!

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9:37 am EDT

Jewelry Television (JTV) getting my money back for a returned necklace I didn't want after I sent a payment of 63.98

i ordered a neckless which was sent to me 06/02/18 then i made a payment that was credited to my then acct number [protected]. it was credited for63.98 as well they credited the acct for119.99 which was on original invoice for pacage subtotal then jtv switched accts to synchroney with a new account nuimber of5046622103347066 thats when they zeroed the acct not giving me any cash back i never got credit or any cash back i contacted both comenity and synchroney banks about this several times they just keep me in a calling loop. well finally they are suppose to be checking all this out and im still not getting any feed back except yesterdaay in the mail dated 08/29/18 but yesterday was september the 15th at any rate they said from synchrony that they are reviewing this acct out bare in mind the two accts mentioned are for the same product that was returned here are two referances they had on 8/24/18 wasf951900j8000cb184 for a credit bal refund timonium md i never got any check or credit the last referance is for customer id 4837755 for a refund and i did not get a refund and i called both banks and one guy or gal would say check was sent and then canciled and new issued but none was recieved by me so all this is what im contacting you about i have all this and would rather you handle but i dont want to turn over to my lawyer but i need your cooperation . im trying to do this right but i need my money back jtv has the neckless i need my money back not in credit but for the 63.98 i payed way back that was posted 6/11/18

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10:26 pm EDT
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Jewelry Television (JTV) poor quality and terrible customer service

I purchased a ring for my wife she didn't have it a month before the Stones started falling out. I sent it in to be repaired and now a couple of months later the Stones are falling out again. jtv wants me to pay one third of what I paid for the ring to repair again. I should not be penalized for jewelers piss poor craftsmanship. I am going to make jtv my personal cause because I have spent a lot of money with jtv and I deserve to be treated with respect. What ever happened to the customer is always right

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Jewelry Television (JTV) contacts

Phone numbers

+1 (865) 692-6000 +1 (865) 692-6111 More phone numbers

Website

www.jtv.com

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