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Here is list and description of what we have experienced. Some of this is in a letter sent to the customer service department, we have never heard back from it.

Attn: Customer Service, Adam (Manager)

I am contacting you in regards to the merchandise purchased in...

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I JUST BOUGHT 2 RECLINERS FOR OVER 1400 DOLLARS FROM WICKES FURNITURE A YEAR AGO. BOTH CHAIRS BROKE ON THE MECHANISM THAT ALLOW THE FOOT TO RISE. I CALLED AND PLACED A WORK ORDER AND THEY TOLD BE THE PARTS WOULD HAVE TO BE ORDERED AND THEN INSTALLED. WELL GUESS WHAT THEY WENT BANKRUPT AND NOT...

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Poor customer service and delayed furniture delivery. Stay away from them!...

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Just before purchasing my double recliner loveseat at Wickes, I was shown a "liquid repellant coating" that could be applied; and the product was demonstrated to me on some scrap material (the same meterial of which i was purchasing) and shown to be a very substantial repellant of...

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On 1/17/2008, I purchased a Pub Style Table with a leaf, and 4 Chairs. I had the Delivery scheduled for Feb. 7, 2008, but needed to reschedule due to appointment conflicts. I rescheduled the Delivery for Feb. 28, 2008. The furniture never arrived.
I called Wickes Customer Service...

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I purchased a couch and chair in May of 2004. The salesperson pushed the warranty on us that would replace or repair "any damage" on the couch and chair. On May 27, 2006 I noticed cracking and peeling of the leather. Since Monday was Memorial Day, I had to wait to call about the warranty...

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I agree that the customer service is horrid! i was wondering if anyone took their complaints to the Better Business Bureau or to your state's attorney General to help resolve the issues? perhaps they've not been feelin' the pain. There should be some recourse. have they no shame?!...

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On 11/11/2007 we purchased over $5000.00 dollars worth of furniture from a wickes store in the city of Torrance Ca. Originally when we placed the order we made specific instructions for our furniture to be delivered in 2 different dates. The reason for this was because there was an L shaped...