Wendy’s
reviews and complaints

I've always enjoyed Wendy's food, and it's been awhile since our last visit. Today, 3/19/24, we decided to have a breakfast treat at our local Wendy's. We chose two Sausage, Egg, & Swiss Croissants. While the sandwich was tasty, and the service good, I was still disappointed at the small sandwich offered for $5.79 each. It could not have been larger than 3-1/2 inches square & 1 inch thick. Total cost for both sandwiches, plus tax came to $12.64. It's just not a good value & I would not do it again, and would not also recommend anyone else to try it. I won't be going back to Wendy's considering their regular prices.

I'm 53 and absolutely loved Wendy's. My parents would treat us every weekend and I enjoyed about ever item on the menu until my 2012 when they went "chipotle" flavor and changed their chili salad. That was the last time I or any of my family ordered a chilli salad.

Then quality went down hill. When we traveled across the country we would seek out Wendy's but again and again... and again we were infuriated by horrible food. HORRIBLE to the point I threw away entire meals.

No they changed the frosty recipe. Literally the only item that my entire family would still consider ordering has changed to a watery goop.

I give up wendy's. Tell K-mart we said hi

I was highly impressed by the customer service giving by the cashier name samanrha. I hope that’s her name as it is said on my receipt , Samantha was very kind I asked for my food fresh and right away before I paid she dropped the nuggets and fries for me ! I’ve seen the way she’d talked to her coworkers as well she is extremely sweet I hope we all get to meet someone like her or have someone like her behind the counter everyday ! I will becoming inside more often because when I usually order in drive-through at night, the other skin with braids, it’s extremely rude to even shut the window and lock it on me.

Every time I visit a Wendy's restaurant, I always end up ordering their chicken strips. Unfortunately, they haven't discontinued them yet, and I really wish they would. As you can see in the picture, the chicken fingers are covered in breading that looks hard and unappetizing. Every time I order them, I end up with breading that looks okay at first glance, but when I try to bite into it, I have to use a lot of force to chew it. The taste is usually normal, but the breading being that hard is a sign that something isn't right.

I used to order fries from Wendy's as well, but I don't anymore. They're usually hard and taste stale, so I don't even bother taking a picture of them. I'm not looking forward to ordering from Wendy's again because of this.

I recently tried using the Wendy's app and was disappointed with my experience. While it does offer the option to add money to the app, I'm not sure why anyone would want to do that. When I tried to use the app to place a mobile order, I was unable to do so and had to go inside the restaurant. Unfortunately, even then, I was unable to redeem any of the free promotions that were listed on the app. Despite speaking with employees, I was unable to resolve the issue and was left feeling frustrated.

To make matters worse, the customer service team was unresponsive to my complaints. It's clear that they are aware of the issues with the app, but they don't seem to be doing anything to address them. It's a shame because I really enjoy Wendy's food, but the app is just not worth the hassle.

Overall, I would not recommend using the Wendy's app. It's simply not worth the time and effort when there are other fast food chains that offer better mobile ordering experiences. I'll be sticking with McDonald's, Burger King, and Dairy Queen from now on.

I had a not-so-great experience at Wendy's the other day. I had to wait for a long time, about 30 minutes, just to place my order. And when I finally got my food, it wasn't what I had asked for. This seems to happen to me every time I go to Wendy's, and it's really frustrating. I think they need to figure out a better way to handle orders, especially when they're really busy.

While I was waiting, I noticed that a lot of the workers were on their phones instead of working. That's not a good look, and it made me feel like they weren't taking their jobs seriously. I think they need to have a better team in place to make sure that everyone is doing their job and not slacking off.

The one bright spot in my experience was the young lady who took my order. She was really good at listening and making sure that my receipt was correct. Unfortunately, the food wasn't prepared correctly, and I think that sometimes the person who takes the order gets blamed for that. It's not fair, and I think that the rest of the team should take responsibility for their mistakes.

Overall, I would give the lady who took my order five stars, but the rest of the team gets zero. I'm sorry to say that, but I think that they need to step up their game if they want to keep customers coming back.

I have been a loyal customer of Wendy's for many years, although I don't go there as often as I used to. Overall, I have always enjoyed the food and the service. However, in recent years, I have noticed some changes that have left me feeling disappointed.

First of all, the prices have gone up significantly. It seems like every time I go to Wendy's, the prices are higher than they were before. This is especially frustrating because the portion sizes seem to be getting smaller. For example, the cups for drinks and Frosties are now smaller than they used to be. What used to be a large cup is now a medium, and what used to be a medium is now a small. It feels like a sneaky way to charge more for less.

I don't understand why Wendy's would make these changes. It seems like a bad business decision to me. Customers are going to notice when the prices go up and the portions get smaller. It's insulting to our intelligence to think that we wouldn't notice. I feel like Wendy's is taking advantage of its customers, and that's not a good way to build loyalty.

Another issue I have noticed is that the service at Wendy's is not as good as it used to be. I don't know if this is related to the price increases or the portion size changes, but it seems like the employees are not as friendly or attentive as they used to be. I have had several experiences where my order was incorrect or I had to wait a long time for my food. It's disappointing because I used to enjoy going to Wendy's, but now it feels like a chore.

Overall, I am sad to say that I don't go to Wendy's as often as I used to. The price increases and portion size changes have left a bad taste in my mouth, and the service is not what it used to be. I hope that Wendy's will take these issues seriously and make some changes to win back its loyal customers.

I recently visited Wendy's in Temple, TX and was surprised to find out that the inside was open. However, my experience was not a good one. The hand dryer in the bathroom was broken and the employees were wearing regular clothes. The kid who took my order didn't smile at me even once and just threw my order on the counter when it was ready. Another guy who ordered tea went for three refills and the kid used the customer's cup and scooped ice in the used cup without using an ice scoop. The carpet smelled like mildew and the tables looked like they hadn't been cleaned in a while.

I usually don't give bad reviews, but this was terrible. The staff in the back were talking loudly and cutting each other down. One person even grabbed a fry and put it in her mouth. I won't be going back to this Wendy's and unfortunately, I can't provide proof of purchase because I didn't receive a receipt.

Overall, my experience at Wendy's in Temple, TX was disappointing. The lack of cleanliness and professionalism from the employees was unacceptable. I hope they can improve their service and cleanliness in the future.

I recently visited the Wendy's location on 1464 Rd and had a less than pleasant experience with one of the staff members. When I kindly asked for my change to be in singles, the staff member gave me a look and rudely stated "you get what I give you". This kind of behavior is completely unacceptable and unprofessional.

Unfortunately, this is not the first time I have had issues with the attitude of the staff and manager at this location. I have made several complaints to upper management, but it seems that no action is being taken to address the problem. It is extremely disappointing to see such a lack of customer service skills in a business that relies heavily on customer satisfaction.

It is important for staff members to understand that their behavior can greatly impact the reputation of the business they work for. As a customer, I expect to be treated with respect and kindness, and it is clear that this is not a priority at this particular Wendy's location.

I do not have a photo or receipt as proof of my experience, as receipts are only provided upon request and I simply wanted to leave the establishment. I did, however, use a coupon code, either 85 or 81, which was honored by the staff member despite their rude behavior.

Overall, I am extremely disappointed in the customer service at this Wendy's location and hope that the management takes action to address the issue. It is important for businesses to prioritize customer satisfaction and ensure that their staff members are properly trained in customer service skills.

One afternoon, I was feeling quite famished and decided to try something new for a change. That's when I walked into a Wendy's restaurant and was immediately struck by its modern and sleek design. I walked up to the register and was greeted by a friendly and courteous young man who was more than happy to help me with my order.

After taking a quick glance at the menu, I decided to go for something called the "Dave's double" with a side of fries and a soft drink. The young man pointed me towards the soda machine in the back, and I was amazed by the sheer variety of drinks available. I eventually settled on a diet coke and made my way to a cozy booth to enjoy my meal.

To my surprise, my food was ready in just five minutes! I grabbed my tray and sat down to take a closer look at my burger. It looked absolutely delicious, and I couldn't wait to dig in. And boy, was I not disappointed! The burger was hands down the best I've ever had, and the fries were crispy and perfectly salted.

After finishing my meal, I decided to take a quick trip to the bathroom. I was pleasantly surprised to find that it was spotlessly clean and well-maintained. I went into the stall and was relieved to find that the food didn't give me any digestive issues.

Overall, I was extremely pleased with my experience at Wendy's and have since become a regular customer. I highly recommend this restaurant to anyone looking for a delicious and satisfying meal. 5/5 stars!

So, my husband and I decided to grab some grub from Wendy's. He ordered my meal with no cheese, but when we got home, we found out that they added cheese to it. I was pretty upset, so I called the restaurant to let them know what happened. The lady on the phone told me that they entered the order exactly as my husband ordered it, but that they were training a new guy who "must not be able to read". I couldn't believe it! I told her that we didn't appreciate having to make two trips and asked for them to replace just the one sandwich and refund it since we had to make two trips.

But then, she told me that I had a "tone" in my voice! Can you believe that? I mean, I was upset, but I wasn't rude or anything. Anyway, she gave me a choice between a new sandwich or a refund for the sandwich. I asked for the corporate number, and that's when she said that when my husband got there, she would replace the food and give us our money back.

When we got back to the restaurant, they did replace the entire order (even though I only asked for the one sandwich) and stapled five one dollar bills to the receipt and handed it to my husband. I mean, seriously? That's so unprofessional! All the excuses and attitude tells me that Wendy's needs to retrain this manager. We used to eat there weekly, but after this experience, we won't be going back.

I recently had an experience at Wendy's that left me feeling very disappointed. I have seizures and unfortunately, the high levels of discrimination I faced while working there forced me to quit. Despite my condition, the management team never once made any accommodations for me and I was constantly bullied on the job for every little mistake I made. It was a very difficult and emotionally unsafe environment to work in.

To make matters worse, one of the managers told me that there were multiple complaints about me having seizures. This was very hurtful and made me feel like I was being singled out because of my disability. Additionally, my managers made up lies about me to try and get me fired. They claimed that I would leave early without telling them and that I would take constant bathroom breaks without asking. These accusations were completely false and I had never done anything like that.

Despite my efforts to communicate with my managers and ask for their understanding, they continued to lie about me and make my work environment even more difficult. I even went out of my way to ask my managers if it was okay for me to leave early every time I had a seizure, but they still lied to my general manager about it. It was very frustrating and made me feel like I was not being heard or respected.

Even after I brought in a second doctor's note stating that I was safe to work at the establishment, my general manager still told me that my leaving early due to seizures "wasn't going to cut it." This was very discouraging and made me feel like my disability was not being taken seriously.

Overall, my experience at Wendy's was very disappointing. The management team did not make any accommodations for my disability and instead chose to bully me and make up lies about me. It was a very emotionally unsafe environment to work in and I would not recommend this establishment to anyone who has a disability.

Wendy's breakfast customer service is just terrible! I went to Wendy's this morning to grab a breakfast burrito, but the person waiting on me said, "We don't have the breakfast burrito." I was like, "What? It says online that you have it!" But the person waiting on me said, "It needs to be updated." Every time I try to have breakfast at Wendy's, it's always a bad experience! And to make matters worse, the dining room is always closed, even though there's never anyone there. It doesn't make sense! Meanwhile, McDonald's down the street always has its doors open and gets lots of business. You'd think Wendy's would step up their breakfast game, but they're not doing anything to improve the experience. It's like they don't even care! The message they're sending is, "Yeah, we have breakfast, but we don't really want to serve it. So just go away and don't come back." Well, I'm taking their advice and saying goodbye to Wendy's. I'm done with their breakfast and meat for good!

Disdain for Wendy's connection to supporting Donald J Trump via Mr. Nelson Peltz and the potential campaign donations your Corporation as well as any affiliates, are making is a complete lack of integrity, honesty, professionalism and patriotism! Donald J Trump is not fit to be President and any support to his campaign is an insult to The Constitution and our American Democracy. Me and my family will never spend another penny at Wendy's. Wendy's and Mr. Peltz have made a HUGE mistake. Respectfully submitted — W. Craig Chason

After watching ad on tv we decided to order 2 of the$1 march madness burger. I was told by a nastier boss that I could not have the order as it is only for customers that have the app and are regular customers. I could put the ap on my phone but as I wasn't a regular customer I still was denied. All I wanted to do was try the advertised $1 hamburger.. So I went back to our standby. Burger king where I always have good service and delicense food.

Sorry we did not get to try wendys so I dont know if it was good or not but after being rebuffed by the manager we wont be back..

I will no longer be dining at Wendys. I think it is terrible you want to do surge pricing. Things are tough enough for consumers and now you want to do this. I have deleted my Wendy's app on my phone and will not eat there anymore. Many of my friends are doing the same. Your greed is a terrible thing. I hope the other fast foods realize this is an EPIC FAIL with surge pricing and will not follow suit.

We ordered breakfast and it was the most nasty sandwich I have ever had. The english muffin was soggy with dripping oil butter stuff... Its hard to get an english muffin soggy just sayin. This is the thrid time in two weeks that we have had an issue with this location... Small town few options... Manger was no help at all said she was at bank when happened... No I am sorry let me do this or that... No real customer service. I work hard for my money and when I buy something just return the favor and give me what I paid for that simple.

I went into Wendy's 512 Main St Buffalo, NY today 2/8/24 around 2:30 when I left my doctor's office. I was not feeling well but needed something to settle my stomach. I ordered chili and fries. He went to get the fries and chili. I asked him if the fries where hot. He said he did not know. I said I am only asking because if they are not hot I am only going to return it. He said return it then, I don't care. That is when I politely canceled my order. First of all he should not be touching the register/handling money then touching my food and he also should have offered to drop some fresh fries. Wendy's used to advertise that the fries would definitely be hot when ordered. I don't think he got the memo.