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Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Wells Fargo reviews & complaints

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4:23 pm EDT
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Wells Fargo My wife and I purchased a shed and used wells Fargo account through the company selling the shed no interest for 18

My wife and I purchased a shed and used wells Fargo account through the company selling the shed no interest for 18 months- Lie that was we pay the credit card two to 4 days before payment is due they post two days after the due date and then charge us interest. Nasty people on the phone to deal with.The purchase was not very big and our credit score is 822 or higher however if wells fargo treats us that way I dread the way other people are gettin treated. Only no interest and and no fees if you can figure out what day they might post a payment!

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Mommy
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Dont ever do business with Wells Fargo. They will harm you in more ways than i can think of. I can tell you that I did a loan with them and they are committing fraud and illegal behavior. Below is part of the chain of what happened to me and they also did this to my neighbors!They incorrectly put tax information in my file, double counted an asset and failed to come up with the right ratios. They told us to wire $35K gift funds directly to escrow as you can see below and then they denied our loan for receiving too much gift monkey!We spoke to a board member at *** who said because we locked in a long term rate of 3% Wells Fargo will lose money by putting this loan on their books as they would have to borrow from the feds overnight rate As you can see we hired an attorney as Wells Fargo already admitted fault and agreed to pay us $6K out of the $30K of financial losses we incurred because of them but we just want someone to hold them accountable.Ironic that in the wake of their big settlement they are still performing illegal lending tactics today.I missed my fiancs grandmas funeral, they almost cost me my proposal to my fianc and we were homeless because of their mistakes. What they are doing to people isnt right and they dont give any care about it. If you want anymore information from me I would be happy to share more about my story but our loan officer said we were the worst treated loan file hes seen in his career.Additionally our loan officer filed a complaint against his own company on our behalf and was fired. Wells Fargo just wants this to go away but if that doesnt tell you they knew they messed up I dont know what does.Thanks in advance for any light you can share with the world about this awful, awful company. Thanks

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E. Stamm
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I contacted WellsFargo in regard to a fraud case with ***. I was scammed $1500 for an apartment and was trying to get the money back from my scammer. I never received notification that the case was started and called back 3 times while my scammer was harassing me to notify WellsFargo and try to take action. WellsFargo brushed me aside and said that "they are working on it". I still received nothing in regard to the case. After 3 weeks had passed, I called again to see the status of my case. During this call I was notified that my case was closed. Again, no notification about this was sent. I was told that WellsFargo reached out to my scammers bank to try to get the money back. I have no proof of this and am certain that if WellsFargo would have acted quickly and efficiently they could have of gotten my money back while my scammer was actively harassing and in contact with me. I am very upset with the service provided by WellsFargo and do not recommend that anyone use this bank. Horrible customer service cost me $1500..

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Makistin
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Stay away! They didn't have correct contract on file from the beginning. No big deal mistakes happen. They called and harrased over payment which wasn't due for another month. They told me it was due and would report to my credit if not paid.Had to jump through hoops to get them to understand...sent fax, emails, coutnless hours on the phone to prove my payment dates according to contracts signed. They cancelled my loan and reopened another with correct numbers. Called harrased again saying it was over due and not the due date. (Literally days later) Here we go again...Called for days sorting everything out. I was told I was all set on new loan. They would apply previous two payments (which were not even due technically) to the new loan. I asked if they would send the payments back and was told no they just transfer. They "applied" as the next two payments on the new loan. So new payments not due till the 3rd month I go to pay it and it's showing I haven't paid anything. I call inquire on what's going on since the two previous payments were supposed to be transferred over. The lady told me I needed to call dealership? Ummm what my loan is through WF not a dealership. No knowledge on her part of her job. They say they haven't received any payments. They charged me extra interest because they have not received said payments even though they transferred it over. I had previously asked for the money to be refunded to me so I can make the payments as needed . They refused and said it would just be transferred. Total payment made to WF about 1600$ and 40 of that went to actual payment for car. Again called several times and received run around from customer ***. So all in all would not recommend! Zero Stars! Nothing but a scam! This was their own error and refused to fix.

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BeatFreezing
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Worst bank ever. Someone wire money from my account and I thought my money was safe because I called them right away to let them know it was not me. They said because I called right away they are going to help me stop the wire or recover my funds. This was on December 2022 and Im still waiting for my money. They said they wont be able to help me recover it. 10+ years I was with this bank and it meant s*** to them. Canceling my accounts and reporting this useless bank. Do your self a favor and do not do business with Wells Fargo.

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3:23 pm EDT
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Wells Fargo I’ve been with Wells Fargo for about 15 years now and finally I’ve had enough

I’ve been with Wells Fargo for about 15 years now and finally I’ve had enough. They’re worse than they have ever been. I have had a claim in for a large amount of money for two months now and I have called in every week to follow up and every rep has given me false information. I finally contacted a resolution specialist after finding out that the date that multiple reps told me I would be getting my credit was incorrect and was basically told sorry you were told false information for over two months… Too bad nothing I’m gonna do about it. I am changing banks I no longer want to be with Wells Fargo.

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F. Moultrie
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I've been with Wells Fargo for over 7 years and now getting hit with overdraft fees on an account that can't be overdraft.So out of $33 fee they refunded $8.This is why I left Wells Fargo in the past They were constantly billing and adding fees ...The ride is over I'm changing banks today.

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Poleon
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Terrifying that your bank can make YOU the victim of theft and fraud! On November 8,2022 my car was burglarized, and I lost my purse and all of its contents. I had TWO Wells Fargo debit cards, a Wells Fargo credit card, and Wells Fargo checks stolen. I was on the phone, and reported my things stolen to the bank within 45 minutes of finding out. I was told that my account was safe, and that I had nothing to worry about as my new cards were on the way. Well, I was NOT. My checks were NEVER cancelled by the agent, and my account was NOT transferred. Fast forward to December 6, when the criminals that stole my things were able to walk into Wells Fargo and deposit FOUR bad checks into my account- totaling $17,700.00. Ultimately, these checks bounced and although I followed ALL protocol, my claims for the fraud were denied. No one even had the decency to reach out to me- they simply sent me a letter in the mail stating my claim was denied. I've been into branches, I've spent hours on the phone with the bank, and all I've gotten was a $10,000 credit. IM STILL MISSING $7,700! The bank is now completely unresponsive. I'm closing my accounts, and filing every single possible complaint out there. This company has SEVERELY failed my family- and after 13 years I'm done. GET YOUR MONEY OUT OF THIS BANK. THEY DO NOT PROTECT THEIR CUSTOMERS.

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MoreSports
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I have been with WF since they were Wachovia(I wish they were still Wachovia). After multiple complaints to management(with promises each time of changing things) and years of non changes, here I am again contemplating on changing banks. I have tried so many ATM's on Fridays. They NEVER EVER HAVE CASH AVAILABLE! Why are they ALL ALWAYS LIKE THIS ON FRIDAYS? They do not need new customers because they cannot even provide for their long time customers. This is infuriating! I have wasted so much time trying to find an ATM that has cash available. There has to be a solution. Multiple ATM's? Multiple deliveries on Fridays? A bank is not much good to me if I cannot get cash from my account. And if you say go through the teller line-NO! Slow as molasses AND you have to give multiple IDs through the drive thru to get cash-slowing the trip down even more.Definitely not a good way to keep customers. Not sure they care.

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DailiesChat
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I OPENED ONLINE A CHECKING ACCOUNT WITH WELLS. HAD NO PROBLEMS. SET UP WITH MY EMPLOYER, WHICH BY FEDERAL LAW YOU HAVE TO SUPPLY A SOCIAL SECURITY *** OR LEGAL RESIDENCY *** OR WORK *** TO WORK IN ***, DIRECT DEPOSIT. WELLS HAS HAD NO PROBLEMS ACCEPTING MY INCOMING MONEY AT ALL. OVIOUSLY I AM THAT PERSON. I EVEN HAVE A CREDIT *** WITH WELLS. I GOT A *** MESSAGE FRIDAY THE 13TH CLAIMING TO BE WELLS FARGO TO CALL THE NUMBER MENTIONED IN THE *** ABOUT MY ACCOUNT BUT CALLED THE NUMBER ON THE BACK OF MY *** & FORWARDED TO THE *** DEPARTMENT. THEY STATED IT WAS DUE TO MY ONLINE PROFILE & ASKED IF I HAVE TRAVELED, I HAVEN'T, AND WHAT USERNAME THAT I SIGN IN WITH. THEY SAID THEY NEEDED ME TO GO TO A BRANCH TO & TELL THEM TO CALL THE *** DEPARTMENT & SHOW THEM MY ID TO VERIFY WHO I WAS. I SAID IF I HAVE TO DO ALL THAT I WOULD CLOSE MY ACCOUNT. BUT I DID GO TO A BRANCH & TOLD THEM EXACTLY WHAT THE *** DEPARTMENT WANTED. THEY STATED I NEEDED TO MAKE AN APPOINTMENT. WHAT IDIOTS WELLS IS. I WAS ABLE TO WALK UP TO THE TELLER AND PULL OUT WITH MY *** AND PIN NUMBER *** BUCKS. SINCE IM LOCKED OUT ONLINE I CANT SEE AND MAKE SURE THAT ALL MY BILLS HAVE POSTED. I LEFT 400 BUCKS IN MY ACCOUNT BUT WILL CLOSE MY ACCOUNT DUE TO WELLS STUPIDITY. OBVIOUSLY, I VERIFIED WHO I WAS USING THE *** AND PIN NUMBER. NO ONE ASKED FOR MY ID TO PULL OUT ***. YOU WANT TO PROTECT MY 3K IN ONLINE BANKING BUT DO NOTHING FOR IN PERSON OR LOCK UP THE ACCOUNT ALL THE WAY AROUND. MAKES NO SENSE. WELLS FIGURES IT WAS IMPORTANT ENOUGH TO LOCK ME OUT BUT HAVE TO MAKE AN APPOINTMENT BUT THE FIRST AVIALABLE IN MY TOWN ISNT UNTIL NEXT WEEK. SERIOUSLY THE WORST BANK EVER. I WILL NEVER DO BUSINESS WITH THIS BANK AGAIN BECAUSE IT HAS HIRED OVER EDUCATED USELESS PEOPLE, PEDIGREE DEGREE, THAT WOULD BE SUITED FLIPPING BURGERS AT *** IF I HAVE TO DO ALL THEY WANT I SHOULD JUST CLOSE OUT MY ACCOUNT AS I GET NO IMMEDIATE HELP & I WILL CLOSE MY ACCOUNT NEXT WEEK. 0 STARS NOT 1

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2:48 pm EDT
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Wells Fargo Wells Fargo believes they have the authority to withhold money that rightfully belongs to you and deny you access when

Wells Fargo believes they have the authority to withhold money that rightfully belongs to you and deny you access when you require it. They show no concern for personal circumstances such as the loss of a family member and the urgent need for the funds. They are an impersonal and unsympathetic corporation with the most dreadful customer service imaginable. Following my mother's passing, I had been granted access to her account in order to settle her affairs. However, Wells Fargo unexpectedly froze the account without providing any explanation or notification. Furthermore, they informed me that only the *** department, responsible for handling accounts of deceased clients, could reactivate the account. This was despite my explanation that I needed the funds in the account (which I had transferred from my own bank account) to cover my mother's final expenses.

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Relyse
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On Thursday 12/22 I filled out a survey for ***. The company charged my debit card $1. On Friday 12/23 I recieved a automated phone call asking if I made the charge. I said I did. Later that day I found out my debit card had been cancelled. Without my permission or knowledge. I called. They said it would be 5-7 days from 12/23 for me to get a replacement. On Tuesday 12/27 I got an email that my card had shipped from ***. and it would be 5-7 days. I live in ***. I called again. *** told me my card shipped on 12/24. On 12/30 I called again. *** told me my card shipped on 12/27. Somebody lied. I've lost cards before. BoA and AMEX both *** the cards next day. New Years resolution #1. Close my account. Including my Wells Fargo Advisors account that they make $2000/year off of, never do business with them, and tell everyone I know that Wells Fargo does not care about customer service.

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I. Curtin
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Please don't become involved with this bank for any reason, especially if you hate getting the run around.

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Presserle
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Monday through Friday customer service. Come on. Modern banking requires a 24/7 fast acting team. Brick and mortar banks are nothing but hidden fees and horrible service.

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I. Lundberg
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I applied for a personal loan in September worth Wellsfargo and later got a notification from my credit bureau stating I have a recent hard credit check on my report for a Mortgage from Wells Fargo. I never requested nor then I apply for a mortgage loan, and never gave out my SS number not even for the personal loan. I used my TIN from my business. *** days in between applying for the personal loan in which I was denied, They closed my business account, I got no alert, no email, no notification nor anything by U.S *** of attempted closure of my business accounts.Also, I had a personal checking and savings account as well in 2021 which I voluntarily closed myself because they kept charging me a $10 monthly fees if your account doesn't have the required amount, so I started making sure I have that amount on or around that date so I wouldn't be charged but surely they was still taking out, so I called customer service to ask why was I being charge a monthly fee when I had the required amount in my accounts, she stated the required amount went up for those particular accounts. I got no alert or memo for that as well and asked if their was any other accounts I could change over that was lesser and it was not. She stated that all of their other accounts have a $5 monthly fee and that was a change in the policy. I was furious of how and why this happened. Called Wellsfargo customer service and she really couldn't give me any information besides theirs a balance of $178 that I owe from 2019 that's needs to be satisfied and how would I like to pay that today. From 2019 and I'm just now hearing of a balance and it's 2022, from three years ago and that was literally my first time hearing of such. Now I'm dealing with a hard credit hit on my credit, a denied personal loan which is another hard hit on my credit, a closed business and savings account and a passed due balance from 2019 that I have no clue about. No way! Very upset consumer of Wellsfargo.

Is Wells Fargo legit?

Our verdict: Complaints Board's thorough examination reveals Wells Fargo as a legitimate entity with notable strengths. Despite a 36% resolution rate on customer complaints, which invites a closer look, Wells Fargo stands out for its commitment to quality and security. Clients considering Wells Fargo should delve into its customer service record to gauge compatibility with their expectations.

Wells Fargo earns 96% level of Trustworthiness

Perfect Trust Endorsement: Wells Fargo achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Wells Fargo. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wells Fargo has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wells Fargo has claimed the domain name for wellsfargo.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Wellsfargo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wellsfargo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Wells Fargo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Wells Fargo's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 35 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Wells Fargo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Nationwide branch network
    2. Diverse financial services
    3. Advanced online banking
    4. Robust mobile app features
    5. Extensive ATM availability
  1. Cons
    1. History of regulatory issues
    2. Customer trust erosion
    3. Limited global presence
    4. Underperformance in innovation
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Wells Fargo I deposited a check into my account on Thursday and received a digital receipt stating that half of the check amount

I deposited a check into my account on Thursday and received a digital receipt stating that half of the check amount would be available immediately, while the remaining half would be available the next day. I checked my account and indeed, the money was there. I made plans to move to *** because I have a promising job opportunity waiting for me. I had calculated exactly how much money I would need. However, on Saturday morning, Wells Fargo deducted the full amount of the check and charged me $108 in overdraft fees, as well as a $24 return check fee. This left me with no money and now I am homeless, all thanks to Wells Fargo. They also informed me that it would take up to 10 business days to refund my money, minus the fees. I am extremely disappointed with this bank and have decided to discontinue my relationship with them.

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J. Sams
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They suck! Worst customer service on the planet. Tellers are rude and God forbid you try to talk with one of their bankers. They are worse than doctors. Have to now make an appointment to speak with them or wait 45 minutes to an hour. Good God. Really? I'm done with them. I realize that half a million bucks in the bank is not that much these days, but ***. I'm sure ***, or Citi or *** would like my money.

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DiagonalMatrix
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We've received offer for credit card, so the application was filled and sent. after few day we received notice that identify can't be verified. they have address, phone number and all our data and still have problems?! customer service is poor and not helpful, we were calling few times until reached someone who created formal complain case.

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RingHelp
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I've used WF mortgage for over 11yrs and never even had a late payment. I tried to take out a equity loan. After a week or so of back and forth we are finally ready to sign and (THANK GOD) I read the contract. They were adding $10k to my principal and couldn't give me a explanation. Tried to claim it was to cover my escrow (under $2k a year) and couldn't come up with a real explanation on what the extra $10k was for or why it was there. I filled out a survey explaining why I didn't use thier loan and they finally reached out almost 7 months later to say they were going to look into it. Look into the amount of constant class action lawsuits against this bank before using them. They are a criminal organization and if they weren't worth nearly 2 trillion dollars and in a country that everything can be bought, they would be shut down...good thing we bailed them out!

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J. Myer
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I accompanied my son to cash an Unemployment check of a huge amount with back pay. The manager asked for ID, second ID, and a SS card. We gave her all but the SS card, instead of a SS card we gave an Original Birth Certificate with seal and raised embossing. Due to having to visit MVA prior, we had this. She looked at it upside down and flipped it all around. She then proceeded to say do you have a SS card, or know the number, where you were born here. We verbally gave this to her. Then she says, " I mean know disrespect, but do you know why they gave you a check of this amount.". I went with him because it was a large amount and wanted to make sure, he had no problems. He did not have an account with Wells Fargo, but this was the bank printed on the *** check. He wanted to cash it and add it to her personal account elsewhere. Now this is my child, I'm standing right beside him listening to her treat him this way. He is a light skinned African American and I am dark skinned, so the manager did not put the two together of me being his parent. Everyone in the branch is Latino. I lost it, I asked why she needed to know why he had this check and the amount. Who did she think she was, this was not your job oh and a lot of other chose words. She truly was discriminating against my son. The Branch manager (***) came over and told her to leave the floor, as she walked away, she still had chosen words to say. Her name was ***. The branch was in ***, . *** don't know where she is from, to not be aware of COVID 2020 and the Unemployment checks being sent to people. But first, Discrimination will NOT be tolerated. You are here to do your job, not to add your personal judgement against people. I will not do any business with WELLS FARGO at all houses, car, account with bank nothing. Wells Fargo need to retrain employees about discrimination and customer service. I will share this experience.

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Wells Fargo I use several trading platforms to trade energy and sometimes have to transfer money to and from my Wells Fargo

I use several trading platforms to trade energy and sometimes have to transfer money to and from my Wells Fargo accounts. In EVERY case, every trading platform IMMEDIATELY makes the transfer... and Wells Fargo HOLDS my money from 2 to 4 days, as opposed to allowing the transfer, meaning I can do nothing with these monies while Wells Fargo is holding my money. So, exactly what is Wells Fargo doing with my money during this time? Why is it that every single trading platform makes the transfer immediately but Wells Fargo has to hold my money for days until they allow my transfer. Oh, they will say it is to protect me from fraud. Believe me, the only fraud comes from Wells Fargo holding my money. Then again, look at the Board. I know a couple of them personally, and they are as corrupt as possible, and I can prove it.

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Wells Fargo I have been a customer of Wells Fargo for about 6-7 years

I have been a customer of Wells Fargo for about 6-7 years. I have a business checking and savings account, as well as a credit card account. When I faced financial difficulties, I applied for a PPP loan, but unfortunately, they declined my application. I also contacted them to request an increase in my credit card limit, but they declined that as well. I heard that Wells Fargo was offering personal loans to people with a credit score of 600 and above, and since my score is around 660, I thought I would qualify. However, they still declined me. It is disappointing because I have a trucking business LLC account with them, and yet they still declined my requests. This experience has made me realize that Wells Fargo does not prioritize their customers' needs. If it wasn't for us, there wouldn't be a bank, so they should treat people the way they would like to be treated if they were in our shoes. As a result, I have decided to move all of my accounts to another bank in the new year. I do not feel that Wells Fargo has the best interest of their customers in mind. Therefore, I give Wells Fargo a low rating.

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Wells Fargo I have been a customer of Wells Fargo since a long time ago and I have never made a false complaint

I have been a customer of Wells Fargo since a long time ago and I have never made a false complaint. However, I recently filed a complaint with the fraud department against Quick MD because they engaged in deceptive business practices by promising a refund and customer service that they did not actually provide. When I filed the complaint, I offered to provide documentation, but they told me they would only contact me if they needed it. Despite not being contacted, I received a temporary credit. Later on, I shared my experience with Quick MD through reviews and provided evidence. After some time, Quick MD contacted me and offered a courtesy credit due to my negative experience. I informed them that I had already filed a complaint with my bank and received my money back. However, they still offered the courtesy credit. Months later, I used the credit. At that point, Quick MD went to Wells Fargo and claimed that I never had an issue and that they should not have credited me. Without any notice or opportunity for me to respond, Wells Fargo immediately deducted the money from my account, resulting in a negative balance. This incident occurred today, August 16, 2022, even though the initial incident happened in May. This further proves that Quick MD was being deceptive. I have kept documentation of everything, including their offer of a courtesy credit. However, when I contacted Wells Fargo, they rejected my evidence from the beginning and told me that the case was closed. To make matters worse, they informed me that there is a way to receive a courtesy credit, but I did not meet the criteria, despite never having made a false claim before. I explained to them that they reversed a fair credit and sided with the fraudulent merchant, even though they never reviewed my documentation, which I offered both before and after the incident. I requested that my complaint be escalated and they told me it would be forwarded to an executive who may call me within 10 days. I feel like I am being treated as a dishonest person when my evidence has not even been examined.

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Wells Fargo I have actually noticed that there quality of service has drastically has gone down significantly I have made a few

I have actually noticed that there quality of service has drastically has gone down significantly I have made a few deposits with their atm's and have noticed that they don't post the deposit that day they post the money when they physically have the cash money on their hands TERRIBLE and why do they hold on hold to the stimulus deposits and I'm going to tell you why they hold on to the money to built interest that's why I understand that they all have to make a profit but they are getting to greedy I since pullout all my money after having to find a open location not enough banks are open JUST HORRIBLE I have open a bank account somewhere else

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Wells Fargo I wasn't informed account was frozen, and had no access to my money for a

I wasn't informed account was frozen, and had no access to my money for a month

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Wells Fargo Wells Fargo closed my account They said it was fraud and it’s not

Wells Fargo closed my account They said it was fraud and it’s not. I had $5000.00 in my account, they closed it and didn’t tell me til a received a letter? What! These people are crooks and needs to be stopped

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Wells Fargo I have been with Wells Fargo since 2006, I just want to thank them for being my bank and always fighting for me and

I have been with Wells Fargo since 2006, I just want to thank them for being my bank and always fighting for me and helping me with discrepancies against my account. I for the most part always have a first call resolution. I could never see myself changing my bank. Thank you for not just being my bank but being a part of my life.

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Wells Fargo I accidentally paid $2660 to my credit card that was already paid off, so it was my mistake

I accidentally paid $2660 to my credit card that was already paid off, so it was my mistake. However, Wells Fargo refuses to refund my money because it exceeds $2500 and they need to investigate it. I escalated the issue to the executive level, and they said they would try to refund the amount either yesterday or today, but I never received a call back. Needless to say, I am not happy with them. I had to call them again this evening to check if they reached a resolution, but they hadn't. They passed it on to another analyst. The gentleman informed me that there is a note on my account stating that there will be a resolution on May 26th once the analyst finishes investigating. This means they will hold onto my money for 30 days, which is really frustrating. I am retired and on a fixed income, so I need that money for my bills and other expenses. Therefore, I strongly advise against applying for any of their card services.

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Wells Fargo Hello, my name is ***** ******* and I wanted to share my recent experience with Wells Fargo

Hello, my name is *** and I wanted to share my recent experience with Wells Fargo. This morning, I was feeling really down and even had thoughts of ending my life. However, something happened that changed everything. I came across a 401K info sheet and decided to call the number provided. I was connected with a representative named ***, and I can't express how grateful I am for her help.

I suffer from severe neuropathy, which causes extreme pain throughout my body. Despite my emotional state, *** reassured me and spoke to me with such care and understanding. She helped me stay calm as we discussed different options available to me. I was impressed by her customer-friendly approach, as she checked on me during any wait times and made sure I understood all the questions that needed to be asked.

Having worked in senior management before my injury, I recognize excellence when I see it. *** is truly exceptional and I believe Wells Fargo is fortunate to have her as an employee. Her service was beyond anything I could have expected. After our call, I decided to turn all my problems over to God. Whether or not I receive my benefits, my worries have diminished.

I want to personally thank ***, her boss, her department, and Wells Fargo as a whole. This experience has made me a lifelong advocate for your company. I will never forget the kindness and support I received from ***. Thank you for taking the time to read my review. I truly appreciate it. Sincerely

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Wells Fargo I am my brother's power of attorney (POA)

I am my brother's power of attorney (POA). He is 82 years old and currently living in an assisted living facility. Unfortunately, Wells Fargo Advisors' policy does not allow me, as his POA, to make any changes to his account. He only has $150,000 in his account, but his monthly expenses at the assisted living facility exceed $7,000. Starting from April 1st, he will no longer be able to stay at the facility because Wells Fargo refuses to recognize me as his POA and allow him to use his own money for his care and needs. I have been trying to resolve this issue since January 2022, and today is March 24, 2022. The local advisor spoke to someone at Wells Fargo on the phone since my brother had COVID at the assisted living facility. However, the main office of Wells Fargo Advisors, specifically the attention of MAC N9160-01P, requested an "Outside POA Affidavit" to be sent to them. Now, whenever I call customer service (CRS), they either hang up on me or put me on hold for over 30 minutes. My brother's health is deteriorating, and he needs access to his money. He worked very hard for his money, and it's unfair for Wells Fargo to hold his funds hostage. I would hate to see him go to a nursing home instead of being able to enjoy his last years by going to church with his family and friends.

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Wells Fargo Cashiers' check refund

On October 5,2023 purchased a cashier's check for my mortgage. Amt $1110.00 was informed would be overpayment. Went to bank to stop payment on October 6,2023 was told I needed to make an appointment with banker appointment on October 10,2023 and my money would be returned back to my account after investigation. Papers filed with bond company. Was informed by bond company there was no evidence of fraud. Talked with bank manager and was informed because of the actions taken my money would be held for three years.

Claimed loss: Cashier's check $1110.00

Desired outcome: I want refund

Confidential Information Hidden: This section contains confidential information visible to verified Wells Fargo representatives only. If you are affiliated with Wells Fargo, please claim your business to access these details.

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Wells Fargo A Customer's Honest Experience with Wells Fargo

As a long-time customer of Wells Fargo, I have experienced firsthand the frustrations and disappointments that come with banking at this institution. From unnecessary holds on deposits to unexplained freezes on accounts, the level of customer service has been consistently poor. The bank's lack of transparency and communication has led to numerous issues, including account closures and unhelpful responses to critical situations. It's disheartening to see a once-reputable bank fall short in meeting the basic needs and expectations of its customers. My advice to anyone considering Wells Fargo is simple: look elsewhere for a more reliable and customer-oriented banking experience.

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Wells Fargo Claims Department Run-Around About Semper Fi Logistics

I won't retell the story about the horrible move that a guy named Logan, a veteran, did to a fellow veteran. It's located here: https://www.sitejabber.com/reviews/semperfilogisticsandservices.com#1. From damaged, broken, and missing items to an attitude that was full of crap, this is about what Wells Fargo Bank did after I filed a claim with them about the move. I moved on December 3,2019, and I was so exhausted that it took a day to realize they damaged & lost more than the move cost. I call Wells Fargo Bank the next day, and the woman on the phone was completely compassionate about the situation and why I wanted my money back. She files a claim and puts a hold on paying Semper Fi Logistics. I'm sure they got paid now.

I sent high definition color photos of all the damage done, except the bed that wasn't put together properly (it moves side-to-side and back-and-forth when it shouldn't), and the woman said they put a freeze on the almost $700 charge to my account. It gets to the claims department, which were completely ridiculous about everything. First, they tell me they didn't get the pictures, so I sent them again through their upload link on the claims department website. I wait longer, and they tell me they can't make out anything. I was confused for quite some time until someone there told me they convert color photos to black/white photos. I hit the roof. "What do you mean you convert them to black & white? You can't see anything like that. Why?" She tells me that's just the way it's done. She also told a lie that they had to send the pictures to Visa, in order to validate everything I said happened.

I called Visa, who told me they have nothing to do with claims processing at all; that is a Wells Fargo Bank process. When I passed that information back to WFB claims, they skip right over it and tell me they want the man who came out to hook up my washer/dryer to write a letter that he did so because the movers didn't. I hit the roof again. That man didn't own the company, and he did not know why he was showing up to hook up my washer & dryer. It took me over a week to find him! I may have mentioned that the mover said it was a liability issue, but Logan did not tell me that until he came back 3 days later (on Friday).

Back to WFB Claims, I went back and forth with them about that, because the installation of the washer/dryer was only $75 on top of the move. What that had to do with anything, I do not know, nor did I care. I wasn't getting that guy to lie, get his bosses to let him write a letter on their letterhead that he showed up because Semper Fi refused to install my appliances. I provided the receipt for what he did, and they shouldn't have needed more than that. The claims department people I spoke with were always condescending, rude and patronizing about everything. I kept sending them emails they wouldn't read, and REALLY? They wanted me to call so they can be any kind of way they felt like being over the phone. Quality assurance my arse; nobody is listening to those calls or people wouldn't get away with the attitudes they have towards customers.

Because they couldn't see anything after running my high definition color pictures through a black/white scanner, and I was not going to ask an appliance man to write a letter, they closed my case and took the money back. WHAT? So, I start making calls about how to file a complaint against the Claims department. They tell me I had to go into a branch and start a complaint about them. I do so, and wait. First I was given one man's name, who was to do an investigation on the Claims Dept. Then, I call and ask how were they going to investigate anything about the claims department without speaking with me? The personnel at the bank merely filed something, without writing down all I had gone through, and gave me a claim number & phone number. They tell me someone would be calling me about what the claims department did.

Nobody calls, so finally I get a call from a woman saying something about that stupid letter and the photos. What happened to the guy? Where did she come from? I hit the roof again and ask her how the heck can she investigate anything without speaking to me about the complaint? Again, the man at the bank didn't write down what I was complaining about; he just came up with a long number and a business card with the escalation team's phone number on it. When she started repeating what the claims department told her, I lost it and went off. She then asks me if I can find another moving company to write something up about the one who moved me, and I couldn't believe my ears. What kind of double-talk was this? Moving companies don't do that sort of thing and she knew it. Another kind of lie she wanted me to get a different moving company to create.

What were they? The wolves guarding the chicken coop? YEP! How can you investigate something against one of their departments without talking with me about that department? So, they refused to reopen the case, and I'm flat out tired and frustrated with this whole thing. Of course that was their aim; to get me to go away. They didn't want to do any work in the first place, their equipment was antiquated, and I don't believe they were ever out to help me at all. I'm keeping my account until this is resolved, then going with another bank. How dare they insult my intelligence, lie to me, do nothing, and take my money back? I've been a long-standing customer with WFB; way longer than they have on record this time. Plus, when I was working for Tandem Computers, Inc., they were one of their first customers in the 1980's and I worked with them as our client.

Semper Fi Logistics was out-of-line, they damaged more than the cost of the move & washer/dryer installation. What on Earth was WFB doing except wasting my time & getting on my last nerve? Anything but their job, I tell you! So, because of all the aggravation, misdirection, deflection, lies and making me relive that nightmare over and over again, WFB owes me for the move ($681.31) AND the $75 charge for a man to come out and hook up my washer & dryer. That's $756.31+, and I will take WFB or Semper Fi Logistics to court over this; another hassle. I still haven't found a handy-man to put my bed back together correctly, and may have to call someone from the place I bought it 10 years ago... in San Antonio, TX. They do have a store in my area, but can't come out to fix it until this COVID-19 nonsense is over. WFB should be ashamed of themselves for the crazy run-around I got from them.

I created a review for SFL below. That was a living nightmare if I've ever experienced one, and I've moved all over this country. They only had to move me 1.4 miles away, and had I known they were going to screw me over, I would've had another person here to watch what they were doing. I was trying to watch 3 people running all over my apartment when I use a cane, and I just couldn't do it. They took advantage of an disabled elderly veteran, and should lose their ability to do business with anybody!

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Wells Fargo Thank you, Stephanie Leonard, office manager, Rural & Baseline Tempe AZ

I am writing to publically thank Stephanie Leonard, office manager at Wells Fargo Rural & Baseline Tempe AZ ***. She was polite, professional, addressed my issues thoroughly and solved my concerns during our meeting. I appreciate her checking that all my accounts were in order and confirming exactly how I wanted each account handled. If Wells Fargo gives bonuses to outstanding employees, Stephanie Leonard is deserving of one. Thank you again, Stephanie Leonard! From a very happy Wells Fargo client, Katharine K Whiting.

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Wells Fargo Perfect banking service

I'm a tru user of banking services, I have plenty of debit cards and credit cards. I can allege that I can be considered as a person who owns financial literacy, because I know how to manage my cards and how not to pay any taxes. So, I wanted to find out information about morgages or a huge credit, because my company required it a lot. So, I applied to this service and the managers here explained m everything how can I take out a credit or loan. I thought that there are great conditions concerning credits and took it out. I'm really grateful to this service because they're perect.

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Wells Fargo Wells Fargo fan

I couldn't be any happier than I am with Wells Fargo Active Cash and most recently the Autograph card. I like the 2% flat cash back from Active Cash that was relaxed this past year where I can redeem to statement in any amount. I was switched over in a targeted offer to upgrade to the Autograph card which features even better rewards. Their fraud team actually beat me to a bunch of fraudulent transactions on my account. Wells Fargo notes I've been a customer since 2002 on an account I set up when completing university then closed thereafter. There is nothing to dislike about Wells Fargo credit.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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