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Wells Fargo Bank Complaints & Reviews

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Wells Fargo Bank - Bank error - poor customer service

Posted: 2014-08-04 by    rm13
Complaint Rating:  0 % with 0 votes
Wells Fargo Emptied my checking account because of a collection that wasn't mine. The debtor had the same first name and a similar last name. They did not check the social security number on the court order they just took my funds. When I called about it they gave me very limited information and a phone number that continually went to voice mail. I had to do my own research, find the debt collector, gather the correct information and present it to the bank. All I asked for was a call back and an apology. While the money was refunded I received no call or apology and when I went to my local...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - Rude, disrespectful employees speak to customers

Posted: 2014-08-03 by    Joey Benjamin
Complaint Rating:  0 % with 0 votes
This has got to be one of the worst banks I have ever been in. I have (had, shortly) a secured credit card with this bank. I have had stellar payments for over 24 months, wasn't late once and paid the minimum on time or before. On several, not one, several occasions this bank promised me a regular, graduated account. They lied to me and never gave me the diddly-squat . Then they told me they didn't like the way I did business when I had a regular account, and basically black balled me. Now I go into the bank, and was waiting for a friend to get their money out of the bank and the "manager"...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - Stoled $630 from my account

Posted: 2014-04-23 by    Banks rob from the poor
Complaint Rating:  0 % with 1 votes
Wells Fargo Bank Fradulantly stoled $630 in NSF FEES AND OVERDRAFT FEES without proper authorization totaling 18 transactions from April 1, 2014 - April 23, 2014. They did not have proper authorization to repeatedly steal my money out of my account. They took most of my direct deposit and now I have no money to buy food to eat. I am poor too. So they fraudulently used my own hard working money to profit and help maintain their wealthy customers bank accounts and high interest rate profit.

Also if my account was in a negative, they should have rejected all payments to prevent any charges....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Wells Fargo Bank - Holding Check deposit

Posted: 2014-03-15 by    littlegypsy
Complaint Rating:  100 % with 1 votes
I opened a new checking and savings account at Wells Fargo in San Mateo California with a 7460.00 check from my 401k plan. I was told they were going to put a hold on my account for 7 days because the amount of the deposit was over 5000.00. I looked online in my account to see if my check had posted to my account, and the check is still being held from my account for the same reason, now my waiting period is 9 days! Hello! I have bills to pay! The check is from my 401k Fidelity account I doubt very seriously its going to bounce!!! This is plain ridicules!! I plan on withdrawing my money and going...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - Frozen bank account

Posted: 2013-12-30 by    kevinl921
Complaint Rating:  0 % with 0 votes
On 12/26/2013 I went to this Wells Fargo bank to do a wire transfer.
I was told my wire was part of a SCAM and that they were locking my accounts for 24 to 48 hours.
I questioned the reason and I was told I suspect in participating in a SCAM and that a investigation was required.
I called after 24 hours and spoke to a Marsha who rudely stated that I had no business checking and to call back in 72 hours on the 30th of December. My wife called when she heard of my experience and she got the same service.

I called on the morning of 12/30/2013 and spoke to a Al who...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - Mastercard purchase insurance

Posted: 2013-12-22 by    Procras48
Complaint Rating:  0 % with 0 votes
Just prior to Christmas shopping season I debated as to which credit card to use for purchases. I saw an advertisement from Wells Fargo Bank stating they would protect my purchases from loss, thief and damage. When I called the phone number they gave the same pitch and then added a disclaimer stating all the exclusions to the coverage. After repeated times listening I determined that nearly only if the item(s) were forcibly taken (gun point) and a police report issued would be covered.
The deceiving advertising and my calls and emails being unanswered to a reasonable degree lead me to believe...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Wells Fargo Bank - Impossible Refinance/ Poor customer service

Posted: 2013-11-08 by    Pissed off at Wells Fargo
Complaint Rating:  0 % with 0 votes
I was denied a HARP refinance loan with excellent credit because I didn't have a landline telephone, and cable TV! I explained I used only a smart phone for all communications, and used local reception for my television. I was still denied!
Wells Fargo also has the weakest dispute service for their credit card holders!
Have cancelled my credit card account and will never do business with this bank again!...
Complaint comments Comments Complaint country United States Complaint category Loans

Wells Fargo Bank - California, San Diego - Fraudulent Overdraft fees and demurer issues

Posted: 2013-09-21 by    William B Davis
Complaint Rating:  0 % with 0 votes
Overdraft fee charges...DEMURER 09/2013@

Rebecca, MAC A0346-021. Sophia Ancheta ATM/Debit Card Executive Office Customer Care

Debit Card Merchant Claim 10812131843.

Dispute- Motel 6 San Diego CA charge: $101.27

There are a large quantity of suspicious, Overdraft fees Transactions, that have resulted from a false charge on July 4th, to my Wells Fargo Checking Account.

The charge info in Dispute: (To my Wells Fargo Visa/Debit card account number: $101.27 on July 4, 2013.)

07/08/13 CHECK CRD PURCHASE 07/04 0014...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Antivirus Software

Wells Fargo Bank - Computer Glitch

Posted: 2013-08-11 by    Fievel
Complaint Rating:  0 % with 0 votes
I read reviews of WFB double charging or unauthorized funds taken. Well WFB just hit me up. WFB made record of an on-line transaction from my account. Transaction which I did not make. I contacted WFB and ended up talking with their Fraud Dept. and stated that the thief was WFB! Rep kindly stated we need to file claim and close all your accounts. I was just another claim to her and she was going thru the motions. I managed to confirm with the on-line banking dept that there was no web login/web activity under my account login for the day the transaction request was requested/processed. So how can...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - Oregon, Eugene - Customer service

Posted: 2013-07-30 by    dave wit
Complaint Rating:  0 % with 0 votes
I had not logged into my Wells Fargo acct for several months. When I tried to logon I was told my acct was blocked for inactivity. I called in to have my password reset. I was asked the original amount of my loan down to the penny. I cannot answer that question because it is a house loan that is over 10 years old and I do not remember. My original loan documents was lost in a fire many years ago. I was told without the original loan amount They could not reset my password for me. I asked to be transferred to someone higher up that could help me. I was sent to the fraud dept and got the exact same...
Complaint comments Comments Complaint country United States, Oregon, Eugene Complaint category Loans

Wells Fargo Bank - Arizona, Maricopa - Gave drivers license to another person

Posted: 2013-07-24 by    M.J. K.
Complaint Rating:  0 % with 0 votes
Clerk at the drive up service accidently gave my Drivers License to an unknown customer. I was asked for Drivers License and Bank Card in order to cash a couple of checks, when the transaction was complete I recieved the money, and bank card but no Drivers License. After alerting the clerk of the missing license she looked on her desk and around her work place and said she must have given it back. NOT Then I was told that I never gave it to them in the first place. So now I have to drive 26 miles to the nearest Az Moter Vehicle Division to request my licence be canceled....
Complaint comments Comments Complaint country United States, Arizona, Maricopa Complaint category Banks

Wells Fargo Bank - Florida, Lauderhill - Johan Manager and Teller Tanneshia

Posted: 2013-05-16 by    ChrisPissedOff
Complaint Rating:  100 % with 1 votes
I have been a Wells Fargo customer for some time now and yesterday I experienced some of the most unprofessionalism I have ever experienced at a Wells Fargo.

The unprofessional-ism over at the Wells Fargo on 5699 Oakland Park BLVD was unbelievably bad, from the Teller I had name Tanneshia or Tannesha Wiggins to the Manager of the Bank name Johan

Check this out, I go in to withdraw money, give my information, temporary drivers license(cause I am waiting for my new one to get delivered to me), and my expired Temporary WF ATM card and before this Tanneshia or Tannesha...
Complaint comments Comments Complaint country United States, Florida, Lauderhill Complaint category Business & Finances

Wells Fargo Bank - Iowa, Boone - Home Mortgage

Posted: 2013-04-07 by    Olga Vargas
Complaint Rating:  0 % with 0 votes
Long story short: payments $200 over minimum were taken and part ( min payment ) was applied, the rest put in unapplied funds; foreclosure followed and payments were taken and not applied/returned sitting in unapplied funds; 3 months later they filed foreclosure . Now, I'm gonna have to fight to keep me and 2 little kids in a home.
I would like to share my story and make you aware of how unfair the veterans are being treated, in particular by Wells Fargo Bank.
We own the 2 bedroom house since 2005. This January the bank has put the mortgage account in active foreclosure. I am...
Complaint comments Comments Complaint country United States, Iowa, Boone Complaint category Banks

Wells Fargo Bank - New Jersey, Summit - overdraft fee protection

Posted: 2013-03-27 by    Belinda M. Horn
Complaint Rating:  0 % with 0 votes
a Banker told me that i could save money with the overdraft fee protection on my checking i also had the save as you go account from which they also took money. Well, as you can imagine i went from one overdraft fee to four overdraft fees a day. That was not explained to me when i agreed to the protection. I am on a fixed income, which mean that i get a check once a month for my rent and other bills, I have nothing to live on because overdraft fees are about three hundred dollars from February and four hundred dollars for January which means i am back in th hold for April. This bank is draining...
Complaint comments Comments Complaint country United States, New Jersey, Summit Complaint category Banks

Wells Fargo Bank - California - Fraudulent charge handling

Posted: 2013-02-19 by    nonsuch
Complaint Rating:  0 % with 0 votes
We had 2 fraudulent charges show up on our checking account today. Called Wells Fargo and tried to report them. One for $80 and a second for about $29. They denied our claim saying that there was no indication of fraudulent activity. We said that we are reporting this as fraud. We are in San Diego and one charge was listed as Phoenix, AZ. No recourse for us. The charges aren't even "posted". They are "pending" at this point. They say they can't reverse the charges until they are "posted" which they say can take up to 10 days. And, during that time the amounts...
Complaint comments Comments Complaint country United States, California Complaint category Banks

Wells Fargo Bank - California, Tracy - Overdraft theft

Posted: 2013-01-04 by    MovedMyMoney
Complaint Rating:  100 % with 1 votes
Wells Fargo just stole my money. They were willing to give half of it back, until I demanded the entire amount. My local branch did not post my deposit (made yesterday before close of business) until today. The result: the transfer payment that I made yesterday via phone to Wells Fargo auto financing, right after my in-person deposit, was logged as an overdraft. The bank's phone rep tells me today that the deposit was logged in a day late. They charged me the full $35, and *generously* offered to refund half (17.50). I said I wanted the full $35 as it was Wells Fargo's error that caused...
Complaint comments Comments Complaint country United States, California, Tracy Complaint category Banks

Wells Fargo Bank - Minnesota, Minneapolis - giving me money taking out double

Posted: 2012-12-12 by    Isaacp
Complaint Rating:  0 % with 0 votes
I deposited a check into my account after the holding period the money was put into my account after a couple more days I took the money out of my account after looking at my bank statement days after taking my money out they had taken the check out of my account and said I had to pay the money back and even added on overdraft fees since then they closed my account and I could not even deposit my check into the account. can they do this...
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Banks

Wells Fargo Bank - stol

Posted: 2012-11-29 by    Phonsino
Complaint Rating:  0 % with 0 votes
On 10/18/2012 I deposited a check with the teller for $260.06. A week later when I looked at my account online I noticed that they deposited $260.00 and not the correct amount of $260.06. On 10/25/2012 I went to the bank and showed them the stud from the check and told them they deposited the wrong amount and they owed me $.06. On 10/26/2012 the $.06 was deposited into my account. I received a letter from Wells Fargo dated November 7, 2012 stating that they had no record and after an extreme search they could find no check for $260.00. They said I was to send them copies of the checks. I went to...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo Bank - California, Rancho Palos Verdes - stole money from me

Posted: 2012-11-28 by    Phonsino
Complaint Rating:  0 % with 0 votes
On 10/18/2012 I deposited a check with the teller for $260.06. A week later when I looked at my account online I noticed that they deposited $260.00 and not the correct amount of $260.06. On 10/25/2012 I went to the bank and showed them the stud from the check and told them they deposited the wrong amount and they owed me $.06. On 10/26/2012 the $.06 was deposited into my account. I received a letter from Wells Fargo dated November 7, 2012 stating that they had no record and after an extreme search they could find no check for $260.00. They said I was to send them copies of the checks. I went to...
Complaint comments Comments Complaint country United States, California, Rancho Palos Verdes Complaint category Banks

Wells Fargo Bank - Florida, Sarasota - Incompetence after incompetence

Posted: 2012-11-09 by    Ray UK
Complaint Rating:  0 % with 0 votes
I live in the UK but have business in the USA. I had US $ account with Wachovia - they were wonderful, I never had the slightest problem.
Since Wells Fargo took over in February 2012 I have had Nothing but trouble with the, .
e.g.: Since the start of 2012 (it is now November 2012) I have had FIVE Personal Bankers this year... all the others left the bank - yet I only discovered these departures (all of them) when their e-mails started to bounce. Even now, I am not sure WHO is my personal banker - despite having gone into their branches when |I am in the USA and had face-to-face meetings...
Complaint comments Comments Complaint country United States, Florida, Sarasota Complaint category Banks

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