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Web.com - Scam pricing

Posted: 2015-01-23 by    Weir outdoor
Complaint Rating:  0 % with 0 votes
Don't use web.com! They are just a scam company. All they do is try to take your money by scam pricing on their ad and listing. Don't trust they say cheap monthly charge. They are surely increasing it after a month. I signed up for $5 web hosting and a month later, I got $40 bill. Their web builder is very hard to use....
Complaint comments Comments Complaint country Canada Complaint category Internet Services

Web.com - Unauthorized transaction after cancellation

Posted: 2015-01-09 by    StevenCSmith
Complaint Rating:  100 % with 1 votes
After cancelling my service over the phone twice they still spam me with phone calls and are charging my bank account with unauthorized charges. Avoid using Web.com at all costs....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - California, Los Angeles - Misrepresentation

Posted: 2015-01-07 by    Joseph Piror Client of Web.com
Complaint Rating:  0 % with 0 votes
They Totally Misrepresented their company Web.Com . Bad Customer Service, Bad SEO Company And A Totally RIP-OFF

Don't Take My Work For It GO To The BBB...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Hosting & Web Design

Web.com - Charges for Website and Marketing Services Never Used

Posted: 2014-12-29 by    Kirklantis
Complaint Rating:  0 % with 0 votes
In April of 2013 I was contacted by a sales associate at Web.com asking me if I wanted to add a website to my domain that I had sitting empty. He said it was risk free and that if I didn't like it I wouldn't have to use it. So, I agreed to try their web template and explained what I needed to the associate. I provided my credit card believing I was getting charged a one time fee of $150.00. A couple of weeks later, they emailed me that it was ready - but it was created totally wrong, not per my instructions at all. I called back and told the sales associate that I could not and would not...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Ohio, Toronto - Continue charging after cancellation

Posted: 2014-12-25 by    KrisBooks
Complaint Rating:  100 % with 2 votes
When I created my website with Web.com in August 2014 the monthly charges as per their website was CAD $2.95. Then in November I realised that they were charging me $22.95 per month and when I enquired it with Web.com support centre, I was told that only for the first month they rate was $2.95 as part of promotion and it was mentioned in the terms which I didn’t read and it was my mistake. I requested the Web support team to advice me the procedure to cancel my account and transfer my website domain to another service provider as my business is in the initial stages and has not started generating...
Complaint comments Comments Complaint country Canada, Ohio, Toronto Complaint category Hosting & Web Design

Web.com - Crooks!!!!

Posted: 2014-10-14 by    Apex Pest Management
Complaint Rating:  0 % with 0 votes
Flat out stole my company website domain name and are putting it up for auction!!! THIEVES!!! I signed up for hosting only and found out 8 months into it they had charged me $29.00 per month for a service that was suppose to be $6.00 a month. I demanded a refund for the over payment and they would only give me 4 months worth. When my web developer tried to move my hosting it was denied. I called web.com and was told that unless I pay them the money that they ripped me off in the first place that they would not release my domain name. STAY AWAY!!! FAR AWAY FROM THESE CROOKS!!!...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - unauthorized credit card charge

Posted: 2014-09-18 by    mehill
Complaint Rating:  0 % with 0 votes
Mastercard alerted me of a potential fraudulent charge by web.com. I had never heard of the company, so I called web.com to explain the situation and ask for more information. Despite the apparently fraudulent nature of the situation, the web.com customer service representative repeatedly told me she would be able to assist me only if I disclosed additional personal information (full name, phone number, address, etc.). Sufficiently suspicious, I told her Mastercard would handle the resolution of the charge, and canceled my credit card immediately....
Complaint comments Comments Complaint country United States Complaint category Other

Web.com - fraudulant overcharging

Posted: 2014-07-29 by    Ashrocks
Complaint Rating:  0 % with 0 votes
Web.com charged me for the services I didn't opt for. And for two consecutive months they have been charging me $35.89 and I wasn't even aware of it. For this reason my account went to overdraft and I had to pay for the unplanned overdraft charges. They had charged me full on with everything they could potentially throw at me. I was shocked to see that, when at the first month I purchased a basic domain purchase and free web hosting package; the speed of the web server was creepy slow. After paying $35.89 for two consecutive months the speed was still the same - creepy crawly slow. And...
Complaint comments Comments Complaint country United Kingdom Complaint category Hosting & Web Design

Web.com - Iowa, Iowa City - Website

Posted: 2014-07-23 by    TShawn
Complaint Rating:  0 % with 1 votes
Web.com is a scam! I paid a fee for basically a face sheet. Nowhere does it say or have I ever given authorization to automatic debit my banking account. The customer service representative told me I received numerous emails which I did almost 70 of them into a half months. Most were all advertising on upgrades and none gave me any indication of charges. They debited my count $22.50 twice unauthorized. They refunded me one month only and told me I would be charged $7.95 each month. I still have not received cancellation from web.com and even after unsubscribe the email I continue to receive emails...
Complaint comments Comments Complaint country United States, Iowa, Iowa City Complaint category Unauthorized Charges

Web.com - Unfair charging - reselling my domain

Posted: 2014-05-26 by    AMRITANSHU MISHRA
Complaint Rating:  0 % with 0 votes
On 23-05-2014 I saw web.com selling webhosting service@0.5 $ per month+free domain.I bought it- At the time of purchase there was an option to select their privacy related product of 1~ $ value. I did not opt for it.I gave my credit card details and transaction was done. Next morning I saw that amount was deducted about 1.5 $. I got confused as I opted for 0.5 $ service. Any ways I had to go for business so I did not get time to check.Yesterday I checked and found that :-1. I was sold the, privacy-service without my knowledge. About 1 $.2. My credit card was set on the systems of web.com to deduct...
Complaint comments Comments Complaint country India Complaint category Hosting & Web Design

Web.com - refund

Posted: 2014-03-07 by    gobblers roost turkey calls
Complaint Rating:  100 % with 1 votes
never could get them to design the web site i wanted they had no clue what so ever of what my call making company was about, i never approved the web site that they developed, but they went ahead and put something on the web i never even saw it and then they billed me after i cancelled, RUN AWAY AS FAST AS YOU CAN FROM THESE GUYS THEY ARE RIP OFF ARTISTS, THEY GIVE YOU THE RUNAROUND, AND IT TAKES FOREVER IF YOU CAN EVEN GET YOUR MONEY BACK...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - Florida, Jupiter - Unable to Cancel Subscription

Posted: 2014-02-12 by    Shred B
Complaint Rating:  0 % with 0 votes
I try to login using my credentials and it does not recognize my password. When I click link to reset it, it comes up as 'failed' and I have to contact Customer Support. I call the number listed and am put on hold forever. I gave up after one hour and a half. I tried calling another number and finally received a real person. I told them I wanted to cancel my account and they said they could not help me and transferred to me another department and again...on hold ... "we are experiencing an unusually high call volume." (yeah right!) Anyway, I'm not sure how I will stop the...
Complaint comments Comments Complaint country United States, Florida, Jupiter Complaint category Hosting & Web Design

Web.com - Would not allow me to cancel my subscription

Posted: 2014-01-15 by    vixter13@att.net
Complaint Rating:  0 % with 0 votes
Horrible customer service. Tried to cancel my subscription and the CSR literally would not allow me to do it. He tried to upsell, discount my monthly rate, offer additional services--and I said, "no!, " I just want to cancel my account. He then began talking over me, screaming at me, then threatening me until I finally hung up. Absolutely outrageous service (if you can call it that). Your Category of Complaint does not include web services, so I chose the closest category I could find....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Web.com - Extremely Poor Customer Service

Posted: 2013-08-30 by    MJ89445
Complaint Rating:  0 % with 0 votes
They did a horrible job of setting up the web page. They also failed to live up to their sales commitments. I actually have to go in and update my web site using the web design tool. I attempted to complain to a supervisor about the poor service several times but was unsuccessful. Don't use their service unless your can manage your own webpage. The premium services is a scam. They tell you that your get all the help you need in the first 30 days. Good luck with that. It takes 5-7 days to get anything done unless you do it yourself.

THEY FAILED TO DELIVER!...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Florida - Horrible web site design and No marketing

Posted: 2013-04-03 by    Lowell100
Complaint Rating:  100 % with 2 votes
Do not use this service. They do nothing!!!
I replied to their email advertisement for free web site design promising "Professional Website for Your Business
Customized copy, design and monthly updates, Monthly Marketing To get you found on over 100 powerful search engines and local listings, Results Tracking Internet scorecard to track your results.
They made and below basic web site in 2 days. They sent me an email on December 13th that it is on line and they have submitted it to the search engines. I called and asked for changes and they told me I have to do it my self....
Complaint comments Comments Complaint country United States, Florida Complaint category Hosting & Web Design

Web.com - Fraudulent Charges

Posted: 2013-03-26 by    987
Complaint Rating:  100 % with 4 votes
I originally dealt with Web.com after filing a Legal Zoom LLC. They promoted a free trial of a service which would help you to build a company website. They offered a bunch of services, all of which I declined. I just wanted to use their free trial. The operator at web.com asked for credit card information, telling me that I would not be billed until the trial period was up and that I could cancel at any time. The next day I had pending charges posted to my credit card.

I promptly called Web.com and requested to cancel the entire service. They then reversed all of the charges and...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - disconnected website and email

Posted: 2013-02-25 by    Avion Technologies
Complaint Rating:  100 % with 1 votes
Our small business has had a website at the same host for 13 years. First with Websource Media which had incredibly good
customer service. Sometime around 2009 or 2010 Web.Com purchased them and since then, the customer service has been
horrible. Several times Web.Com has forgotten to auto bill our bank account, only to disconnect us for non-payment, then re-instate us once the error is corrected. This time, we have records indicating our account is current, but due to a mistake in their billing department, our account is flagged as "uncollected billing" and we have had our...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - They used my credit card to continue to bill me $ 21.90 per month that i did not agree to

Posted: 2013-01-14 by    Clione
Complaint Rating:  100 % with 1 votes
When i wouldn't pay their fees to help build my site the belittled me and told me i could not afford not to pay them, i went to another hosting site and they would not release my domain site so i could transfer it, and they used my credit card to continue to bill me $ 21.90 per month that i did not agree to....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - Maryland - Television Commercial vs Customer Service Rep

Posted: 2013-01-04 by    Perry Jeffries
Complaint Rating:  100 % with 1 votes
A commercial about Web.com advertised that they would build a website for your business advertise on google etc free of charge for 30 days, if satisfied you would be billed a monthly fee (fee amount not displayed). Of course though sounding too good to be true I called to inquire. Upon the Rep answering the phone he gave me this run down of the offer but it would be $94 to set this up, I then went on to quote the commercial, the rep then went on to say, Oh that was incorrect, but he would honor what was advertised but they would need my card number in the event I did like it after 30 days they could...
Complaint comments Comments Complaint country United States, Maryland Complaint category Hosting & Web Design

Web.com - Caught in a spider web scam by Web.com

Posted: 2012-12-15 by    Seroled
Complaint Rating:  0 % with 0 votes
I receive calls ( 866-300-5727 ) from this lady (Bridgett) about getting my business on the first page of Google. She kept call me saying that she was with PayPal, and the service would cost me 76.00 a month and I could cancel any time. I told her ok can I use my PayPal account to pay for this service. She said no only a Visa or MasterCard. I told her a first I didn’t have that amount on my credit card but I could charge it to my PayPal. She said only a valet credit card Visit or MasterCard. I told her I had to talk to my partner and let her know.

She called back and I said...
Complaint comments Comments Complaint country United States Complaint category Internet Services

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