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Web.com - Iowa, Iowa City - Website

Posted: 2014-07-23 by    TShawn
Complaint Rating:  0 % with 0 votes
Web.com is a scam! I paid a fee for basically a face sheet. Nowhere does it say or have I ever given authorization to automatic debit my banking account. The customer service representative told me I received numerous emails which I did almost 70 of them into a half months. Most were all advertising on upgrades and none gave me any indication of charges. They debited my count $22.50 twice unauthorized. They refunded me one month only and told me I would be charged $7.95 each month. I still have not received cancellation from web.com and even after unsubscribe the email I continue to receive emails...
Complaint comments Comments Complaint country United States, Iowa, Iowa City Complaint category Unauthorized Charges

Web.com - Unfair charging - reselling my domain

Posted: 2014-05-26 by    AMRITANSHU MISHRA
Complaint Rating:  0 % with 0 votes
On 23-05-2014 I saw web.com selling webhosting service@0.5 $ per month+free domain.I bought it- At the time of purchase there was an option to select their privacy related product of 1~ $ value. I did not opt for it.I gave my credit card details and transaction was done. Next morning I saw that amount was deducted about 1.5 $. I got confused as I opted for 0.5 $ service. Any ways I had to go for business so I did not get time to check.Yesterday I checked and found that :-1. I was sold the, privacy-service without my knowledge. About 1 $.2. My credit card was set on the systems of web.com to deduct...
Complaint comments Comments Complaint country India Complaint category Hosting & Web Design

Web.com - refund

Posted: 2014-03-07 by    gobblers roost turkey calls
Complaint Rating:  0 % with 0 votes
never could get them to design the web site i wanted they had no clue what so ever of what my call making company was about, i never approved the web site that they developed, but they went ahead and put something on the web i never even saw it and then they billed me after i cancelled, RUN AWAY AS FAST AS YOU CAN FROM THESE GUYS THEY ARE RIP OFF ARTISTS, THEY GIVE YOU THE RUNAROUND, AND IT TAKES FOREVER IF YOU CAN EVEN GET YOUR MONEY BACK...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Web.com - Florida, Jupiter - Unable to Cancel Subscription

Posted: 2014-02-12 by    Shred B
Complaint Rating:  0 % with 0 votes
I try to login using my credentials and it does not recognize my password. When I click link to reset it, it comes up as 'failed' and I have to contact Customer Support. I call the number listed and am put on hold forever. I gave up after one hour and a half. I tried calling another number and finally received a real person. I told them I wanted to cancel my account and they said they could not help me and transferred to me another department and again...on hold ... "we are experiencing an unusually high call volume." (yeah right!) Anyway, I'm not sure how I will stop the...
Complaint comments Comments Complaint country United States, Florida, Jupiter Complaint category Hosting & Web Design

Web.com - Would not allow me to cancel my subscription

Posted: 2014-01-15 by    vixter13@att.net
Complaint Rating:  0 % with 0 votes
Horrible customer service. Tried to cancel my subscription and the CSR literally would not allow me to do it. He tried to upsell, discount my monthly rate, offer additional services--and I said, "no!, " I just want to cancel my account. He then began talking over me, screaming at me, then threatening me until I finally hung up. Absolutely outrageous service (if you can call it that). Your Category of Complaint does not include web services, so I chose the closest category I could find....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Web.com - Extremely Poor Customer Service

Posted: 2013-08-30 by    MJ89445
Complaint Rating:  0 % with 0 votes
They did a horrible job of setting up the web page. They also failed to live up to their sales commitments. I actually have to go in and update my web site using the web design tool. I attempted to complain to a supervisor about the poor service several times but was unsuccessful. Don't use their service unless your can manage your own webpage. The premium services is a scam. They tell you that your get all the help you need in the first 30 days. Good luck with that. It takes 5-7 days to get anything done unless you do it yourself.

THEY FAILED TO DELIVER!...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - Florida - Horrible web site design and No marketing

Posted: 2013-04-03 by    Lowell100
Complaint Rating:  100 % with 2 votes
Do not use this service. They do nothing!!!
I replied to their email advertisement for free web site design promising "Professional Website for Your Business
Customized copy, design and monthly updates, Monthly Marketing To get you found on over 100 powerful search engines and local listings, Results Tracking Internet scorecard to track your results.
They made and below basic web site in 2 days. They sent me an email on December 13th that it is on line and they have submitted it to the search engines. I called and asked for changes and they told me I have to do it my self....
Complaint comments Comments Complaint country United States, Florida Complaint category Hosting & Web Design

Web.com - Fraudulent Charges

Posted: 2013-03-26 by    987
Complaint Rating:  100 % with 4 votes
I originally dealt with Web.com after filing a Legal Zoom LLC. They promoted a free trial of a service which would help you to build a company website. They offered a bunch of services, all of which I declined. I just wanted to use their free trial. The operator at web.com asked for credit card information, telling me that I would not be billed until the trial period was up and that I could cancel at any time. The next day I had pending charges posted to my credit card.

I promptly called Web.com and requested to cancel the entire service. They then reversed all of the charges and...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - disconnected website and email

Posted: 2013-02-25 by    Avion Technologies
Complaint Rating:  100 % with 1 votes
Our small business has had a website at the same host for 13 years. First with Websource Media which had incredibly good
customer service. Sometime around 2009 or 2010 Web.Com purchased them and since then, the customer service has been
horrible. Several times Web.Com has forgotten to auto bill our bank account, only to disconnect us for non-payment, then re-instate us once the error is corrected. This time, we have records indicating our account is current, but due to a mistake in their billing department, our account is flagged as "uncollected billing" and we have had our...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - They used my credit card to continue to bill me $ 21.90 per month that i did not agree to

Posted: 2013-01-14 by    Clione
Complaint Rating:  100 % with 1 votes
When i wouldn't pay their fees to help build my site the belittled me and told me i could not afford not to pay them, i went to another hosting site and they would not release my domain site so i could transfer it, and they used my credit card to continue to bill me $ 21.90 per month that i did not agree to....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - Maryland - Television Commercial vs Customer Service Rep

Posted: 2013-01-04 by    Perry Jeffries
Complaint Rating:  100 % with 1 votes
A commercial about Web.com advertised that they would build a website for your business advertise on google etc free of charge for 30 days, if satisfied you would be billed a monthly fee (fee amount not displayed). Of course though sounding too good to be true I called to inquire. Upon the Rep answering the phone he gave me this run down of the offer but it would be $94 to set this up, I then went on to quote the commercial, the rep then went on to say, Oh that was incorrect, but he would honor what was advertised but they would need my card number in the event I did like it after 30 days they could...
Complaint comments Comments Complaint country United States, Maryland Complaint category Hosting & Web Design

Web.com - Caught in a spider web scam by Web.com

Posted: 2012-12-15 by    Seroled
Complaint Rating:  0 % with 0 votes
I receive calls ( 866-300-5727 ) from this lady (Bridgett) about getting my business on the first page of Google. She kept call me saying that she was with PayPal, and the service would cost me 76.00 a month and I could cancel any time. I told her ok can I use my PayPal account to pay for this service. She said no only a Visa or MasterCard. I told her a first I didn’t have that amount on my credit card but I could charge it to my PayPal. She said only a valet credit card Visit or MasterCard. I told her I had to talk to my partner and let her know.

She called back and I said...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Web.com - website fraud

Posted: 2012-09-29 by    briankilduff
Complaint Rating:  0 % with 0 votes
web.com does not do a free web site for you as advertised. i takes a week for any update and they always get it wrong. you end up using they're website builder which doesn't agree with what the published site will look like at all. had a 30 day trial, buy they charged my card anyway....
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

Web.com - cant log in or access a paid account

Posted: 2012-09-22 by    Djordan3
Complaint Rating:  0 % with 0 votes
cant log in or access a paid account. no one answers the phone for support cant even move my name servers to move to Go daddy.com. very bad situation....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Web.com - Florida, Jacksonville - Deceptive Business Practices

Posted: 2012-08-18 by    Dan900
Complaint Rating:  50 % with 2 votes
I observed a T.V. Ad for Web.com that they would design a professional web sight and optimize it on Bing, Google, and Microsoft to market my business. It also advertised a 30 day free trial. I called the first salesgirl told me they were going to give me a $ 3, 000. custom Website for free they would host and optimise the marketing of my business for $97.00 per month with additional charges for a shopping cart, and other bells and whistles it would cost under $ 200.00 per month this was higher then sites in the past that we paid $ 20. to $ 50. per month but got little results I gave them a credit...
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Other

Web.com - California, Jacksonville - Unauthorized charges

Posted: 2012-08-11 by    oper573
Complaint Rating:  100 % with 1 votes
I called and inquired about a facebook page. They were supposed to call me and get approval once the page was created. I was never called and I was charged $40 a month for absolutely nothing. I called my bank and the bank rep put me in 3 way with web.com rep. The rep indicated that the account would be canceled and a refund of the $40 would be enacted. The cancel code was 100F14L and the refund # was 193911. After one day I received an email stating that no refund will be granted and I will continue to be charged $40/month. I still do not have a facebook page. This company's main business is...
Complaint comments Comments Complaint country United States, California, Jacksonville Complaint category Internet Services

Web.com - New Jersey - no service rip off

Posted: 2012-08-04 by    Monyet
Complaint Rating:  100 % with 1 votes
web.com is a fraud and rip off! After speaking to a representative about designing a website for my company. I was billed for services I never received. When I called to complain and have the charges removed it took a while, but soon after that I received an email stating my website was ready for approval. When I previewed the website it was absolutely unprofessional, poor spelling, poor set up, poor content, and what made matters worse this company has the audacity to state it's the top rated company. The design, quality, content, and set up of the website was anything but professional. Poor...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Books

Web.com - Unethical practices

Posted: 2012-07-12 by    Tops Asphalt
Complaint Rating:  100 % with 2 votes
After we singed a contact with this company to set up and run our google adwords, web.com went to our direct competitor showed them our stats and used the information to sign them up to compete against us for internet search results....
Complaint comments Comments Complaint country United States Complaint category Contractors

Web.com - Florida - NO SERVICE, POOR PRODUCT

Posted: 2012-06-04 by    Greg_
Complaint Rating:  75 % with 4 votes
I registered a domain name on Register.Com. Hours later someone from Web.com (the parent company) calls and offers to build and optimise a website on my new domain.
I take them up on the offer. The price changes as we talk. from about $95. It's now about $700 because it's considered a customised site. The site doesn't go up in a reasonable time, so I call. In a few minutes I get an email saying, it's up! I'm so excited and pull up the domain only to horribly disappointed at what I saw. They made the most amateur front page I could ever imagine. There are hundreds...
Complaint comments Comments Complaint country United States, Florida Complaint category Hosting & Web Design

Web.com - Unauthorized charges to my bank account

Posted: 2012-05-23 by    Disloxe
Complaint Rating:  100 % with 4 votes
I signed on with web.com November 2010, several days after I signed on a representative called me to welcome me and find out why I had not started utilizing their services...I informed him that i had changed my mind (there was suppose to be a 30 day trial). I informed him that I wished to cancel the service. I did not think anything more about it. I just found out September 2011 that this company has been billing my bank account every month for the service I wasn't using and was under the impression had been canceled. I immediately went onto their website and attempted to cancel the service...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

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