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1.0 14 Reviews

Constant Contact Complaints Summary

0 Resolved
14 Unresolved
Our verdict: Engaging with Constant Contact at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ComplaintsBoard
M
11:46 am EDT

Constant Contact WDC [protected]@workingcapitaldept.com

How do I prevent getting email from this entity with a digital photo of check, supposedly delivered to one of my business emails through "in collaboration with Constant Contact." It has to do with money available to me with a fake check with Bar Code on the check - I am not enclosing a copy of the email because it has my email address and company name on it.

Frankly, I'm ready to block anything from Constant Contact that is directed to any of my email addresses.

I do not want nor have a Constant Contact account - and will not click any of the links provided on the email to unsubscribe - in case that is part of the scam!

If this is from Constant Contract - I suggest you have a few words with your Advertising/marketing company. This mailing was a very bad idea!

Desired outcome: Please let me know if you have taken any steps to prevent this obviously fraudulent company "collaborating" with Constant Contact!

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C
7:16 am EDT

Constant Contact Termination of Account by Constant Contact

The termination came yesterday, August 14, 2022, after I had spent 3 hours putting together my newsletter for my followers. I am in Alt Media and upfront during the initial contact with this company inquired if that would be a problem. They indicated, no that would not be an issue.

I would have appreciated a warning or guidance but no they just terminated. I want a refund although it will not cover the cost of the hours I spent kicking this mail service off and putting together this newsletter.

I read the company policy and I violated nothing. They did not advise me of the specifics of the violation, just that I violated their policy.

This was an average newsletter connecting with my flowers and sharing links to recent articles and videos. There was even a column from my dog. It is banned. Really? How disgusting.

If you are Alt Media they are part of the censorship machine to silence.

Celeste

Desired outcome: 1. Refund my money. 2. Tell me the specific violation that terminated my account-otherwise I consider this company a concentration camp

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P
10:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Constant Contact Email platform

can never reach a live person to cancel my plan, no way to do this online, phoned automated system and was put on hold for a 30 minute plus wait time, after 18 minutes of listening to muzac the line went 'dead'. Their terms and conditions state you must cancel with a live person. therefore they can still charge me their fees even if I am not using them and or will send me a bill.

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Is Constant Contact legit?

Our verdict: Complaints Board's thorough examination reveals Constant Contact as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Constant Contact stands out for its commitment to quality and security. Clients considering Constant Contact should delve into its customer service record to gauge compatibility with their expectations.

Constant Contact earns 91% level of Trustworthiness

Perfect Trust Endorsement: Constant Contact achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Constant Contact. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Constant Contact has claimed the domain name for constantcontact.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Constantcontact.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Constantcontact.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Constant Contact have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Constant Contact and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Constant Contact has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Constant Contact protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
P
10:53 am EDT

Constant Contact Whitelisted from provider

Our service provider Windstream has been "whitelisted" from us receiving our church news. I've tried your phone numbers and another website to send you this message and the live chat persons do not respond. I need to get this problem solved so we can get our emails from "[protected]@gmails.com.

Please advise.

So this was too short to be acknowledged? What kind of service is this? Your business is not making a very good impression and I see you have lots of other complaints. I just want to be able to get my church emails asap.

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L
3:17 am EST

Constant Contact Stay away from this website

My problem is that I decided to use their service and they cheated me.
I paid for a membership and the very next day I saw that my account was suspended for no reason because I didn't even start using it, I had no time for that. Called them, they said they noticed a suspicious activity coming from my account and disabled it just in case.
Ok, here I am, I want it back. But it didn't happen. It's been 2 weeks and they haven't given my account back yet.
They keep my money, but they didn't deserve a penny.

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M
2:12 am EST

Constant Contact stay away!

I run a small business and regret I dealt with them because I only wasted my money and time.
I am 100% sure that they did what they did for no reason.
My account was suspended and all of the things I could do were blocked as well. I think I have sent a thousand emails, but none of them were replied. Like they blocked my email as well. What I want to know is why they did it. I don't understand. I paid every month in time.
Now it seems that they just took my money and got rid of me. Like real scammers... :(

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T
1:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Constant Contact tommy keyton riding around in duke energy truck

Just would like to know how Tommy keyton can ride around in duke energy truck all hours of the day or night in a duke energy truck he is the captain of three& twenty fire department volunteer you will see the truck at the fire house all hours of the day and night this is a waste of duke energy money always see him close to his home all hours of the day too supposed to be a safety man this is one reason power is so high what a waste of money

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K
1:57 pm EDT

Constant Contact hard to cancel service / no refunds

I tested out Constant Contact for a non-profit company and after a few test e-mails, we determined that they were too expensive and that the functionality we needed would cost much more than the original package. We opted to use MailChimp instead, but it was difficult to cancel service. They have the billing set up to be automatic, so each month it billed me again for service we weren't using. No e-mails sent out since December 2016. I've tried repeatedly to cancel, but it cannot be done through the website, you must call in. When you call in, you must navigate several different automated menus which do their best to discourage you from speaking with an actual person. If you want to speak to an actual person, you have to wait on an extended hold at the end of which time you might get hung up on. I was finally able to cancel service ten months after our original trial. They will not refund any money, even though no emails have been sent out and nobody has used the account in all that time. AVOID. I feel like they should reimburse at least half of the fees paid since the service was not utilized and they make it so hard to cancel.

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K
2:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Constant Contact customer rep - brennen varone

I signed up for Constant Contact but didn't really need it in the end. Your rep called me and as he called me my CEO came in the office so I hung up the phone. Then he emailed me and I politely told him that I didn't need the service and I'd appreciate it if he cancelled my account, which I got the email reply of "Being as I don't really feel the need to help out someone who hung up on me, I'd suggest calling in and cancelling it on your time not mine. " Just thought that was insanely rude and I know Constant Contact wouldn't stand for that sort of unprofessional behavior. Again, his name was Brennen Varone and his email was brennen.[protected]@endurance.com. Thanks!

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F
3:00 pm EST

Constant Contact warning: katarina onuschak of imeda is bankrupt; immigration consultant and former iccrc director member of capic

Public should be aware that Ms. Onuschak of IMEDA Immigration Education Alliance filed her Bankruptcy in 2009. She is immigration consultant and was allowed to run and in ICCRC board of election in 2013.
She started a new business IMEDA Immigration Education Alliance and now back in business with her frineds who are also Immigration consultants and former ICCRC board of directors.
"It is true that I declared personal bankruptcy in November 2009. At that time, my company was incorporated and all my business transactions were handled in the corporation. I declared bankruptcy with R1 credit rating - never missed a single payment. At that time, CSIC By-laws did NOT specify when the members has to report a bankruptcy. We reported annualy, on October 31, so my next report would have reflected the bankruptcy. CSIC instituted a new policy on January 24, 2010 but suspended my license on January 21 for not complying with the new policy."

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J
12:43 am EDT

Constant Contact annoying

I'm not sure what these guys want from me, but the keep calling me! I also have no idea where did they get my phone number. I asked them to stop calling me and said that I was not interested in their service, but it seems like they don't care.
The person who called said he was a ConstantContact representative and wanted to offer their service. These people are so annoying!

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C
7:42 am EST

Constant Contact rude service

I recently signed up on the website www.constantcontact.com, which offered free trial of their platform email marketing. After the registration, I contacted the agent and asked for help. Instead of helping me, the agent started to ask very strange questions and spoke with me as I was criminal. I was shocked with such attitude and asked to cancel my registration and free trial. Later they didn’t cancel it and continued to call me. I just wasted my time, and please post your comments about this website.

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F
12:29 pm EST

Constant Contact constant contact is a cheat and over-charged me 500 usd

Hello,
If any of you want to send emails or do email marketing on constant contact, I have to say it is totally a wrong decision! This site is too bad and often over-charged you and each time you have questions, they never reply you unless you call them. The worst website I ever use.

I will tell all your guys what happened to me:

I started to use this constant contact from september. Since I was not familiar with it, I read all the private policy very carefully and found that they are charged by the number of contacts. And have no limit to the contacts’ opt-in time.

I have about 45, 000 opt-in contacts, so I upload them to this website and accept the review, and I was charged $280 for it.

Then several days later, they told me that some contacts are not illegal so I remove them, but my account still cannot be used till several days later (Actually it is about 10 days, which means I paid 280 usd and have waste about 15 days, only 15 days left to be used). And then I started to prepare for my email campaign. About a week later, I began to send emails to my contacts. But it was a totally failure since they said that the spam rate of my email is too high and my account was suspend (They never said that spam rate would result suspend! And they never give me any explanations!). As a result, the email was only sent to about 3000 contact, which means I spend $280, only send about 3000 contacts. How dare them!

And the first month end (Totally a failure). Then the second month came, I was charged another $250, but my account was still suspended. I tried hard to contact them, sending them several emails. But I never get any reply. So I called them and I was told to provide some detailed information of my contacts. I did exactly as what they told me and send the materials they asked to them. But then I did not get any reply of them again. At the last several days of the second month, I found that my account was normal. And they told me that the contacts who register before 2009 can’t be used to send emails. Why they don’t claim that before I was charged or in your private policy? Moreover, my contacts lists have been reviewed by them. If some of them are not qualified, they should told me before them charged me, right? I was charged 280 usd by doing nothing! How can they charged me!

When I delete my contacts and bought the my library plus service from them at the end of second month, I found that I was charged another 22.33 usd. What wrong with them? It is expected to charged in the third month, right?

Anyway, constant conatct is a # and a cheat! None of you should use it.

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O
12:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Constant Contact everyone everywhere

This is a story you have to hear about a company named Constant Contact, which a friend of mine named Getty worked at for a couple of years before he went off to one of the big financial firms on Wall Street. Getty's in bad shape now. He lost his job after the big meltdown in 2008 and now he's in a hospital where they have to make sure that he doesn't harm himself. I keep meaning to go up and see him, but I live in Hawthorne and can't exactly afford to go.

I'm not doing so well myself, if one were to look at my situation objectively. I live in a vermin-infested apartment in a bad part of town, and work part-time at a coffee shop in the nicer part of town. I see people in suits come in and place their orders and then head off to nice jobs that earn them money that I can only dream about. I have a neighbour named Hammond who keeps telling me that I must have messed up somewhere in life to end up where I am today. We were both sitting out on the front stoop the other day during a heat wave and he went through the same whole routine with me.

"I don't know what you did, but it must have been bad, " he said to me.

"I've never made any big mistakes that I can think of, " I told him. "We've been through this."

"I know we've been through this, " he said. "But there's something you're hiding from me. I can tell."

"How can you tell?" I asked him.

"You don't say much about yourself, " Hammond said. "I ask you about your life and you give me vague answers if you answer at all."

"I don't think that's true, " I said.

"You went to college, but I don't even know where, " he said.

"It was in Oregon, " I told him.

"That's what I mean, " Hammond said. "Colleges have names. You won't give me the name."

"Linfield College, " I said. "That was the name. Nobody's ever heard of it, so I didn't think there was any point in saying it."

"Linfield College, " Hammond repeated.

"I did fine there, " I said. "It's not the most prestigious place in the world, though. So maybe that's a mistake right there. I should have aimed higher."

"That's not a problem you can't remedy, " Hammond said. "You get yourself trained in something specific. Go to vocational school afterwards. You already have an education."

"I did my four years and left, " I said. "That's all there is to say."

"Listen to yourself, " Hammond said. "Something happened to you up at that place. Maybe that's it."

"You're looking to solve some great mystery that doesn't exist, " I said. "So what happened to me? What do you think? Some girl break my heart? Did I kill a man and cover it up? What's the big secret?"

Hammond looked out at the vacant lot across the road and was silent for a moment. "I'm just saying that something happened to you there, " he said.

Anyway, I should get back to talking about Getty. The thing about Getty is that he did these seminars for Constant Contact, and he was coming to deliver several in Long Beach. I met up with Getty at his hotel shortly after he arrived. We hadn't seen each other in a few years. We went right to the bar at the far end of the lobby.

"I miss living out here, " Getty told me. "I don't like it in Colorado. I thought I would, but I don't."

"Find something out there, then, " I said. "What's stopping you?"

"I'm settled in a way, " Getty said. "I am happy right now. That's the thing. I shouldn't misrepresent myself. I'm seeing someone. We're thinking of moving in together. So there's a life for me there. I just don't like the surroundings as much as I thought. But that's only one aspect of my life. There are more important considerations."

"You sound defensive, " I said.

"That's not it at all, " he told me. "I've talked to Basil, you know. We speak on a semi-regular basis."

"I haven't seen Basil in I don't know how long, " I said.

"He says the place you're living in should be condemned, " Getty told me.

"Basil exaggerates, " I said. "He's always been like that."

"The point is that you can do better, " Getty said.

"You sound like a neighbour of mine, " I told him. "He lectures me all the time."

"You should listen to us, " Getty said. "You look terrible. I should have mentioned that earlier."

"How am I supposed to look?" I asked.

"Your clothes are dirty and you need to shave, " Getty said. "That would be a start. Then maybe you could get back on your feet."

"Who says I need to get back on my feet?" I said. "I didn't realize that I wasn't on them."

"You should get back in touch with Basil, " Getty said. "He could set you up with something where he's working right now. A technical support job."

"That's what you think I'm after?" I said. "A technical support job."

"You move up from there, " Getty said. "You know the deal. Tell me you'll think about it."

"That would be an empty gesture, " I said.

"So then you shouldn't have a problem making it, " he sad.

"Fine, " I said. "I'll think about it. So that's that."

We watched the Dodgers on the television over the bar for a while. It was late in the season and the game was meaningless. "So what's with this seminar you have to give?" I asked Getty.

"We're teaching people how to use our services, " he told me. "It's called 'Everyone Everywhere'."

"Nice, " I said.

"It's catchy enough, " Getty said. "You know how it is. You get a bunch of people in a room and then you give them the hard sell. We've been working on this presentation for a long time. You know, we've thrown out slides that don't work and parts that do work we expand on. There are marketing people that keep track of all of the feedback that we give them. We meet with them once a week. We get together and they give us their thoughts about what we should work on. There are disagreements. There was a shouting match between one of our guys and one of theirs one time. Some people take this stuff a bit too seriously."

"You take it too seriously, " I told him. "You just don't think you do."

"I take it for what it is, " he said. "We're trying to trick people into subscribing to our services. That's not to say that the services are bad. But maybe people don't need them. We're trying to convince them that they do."

"And you're comfortable taking part in this process, " I said.

Getty shook his head. "See, that's what's wrong with you, " he said. "What do you want me to do? Quit as if it were some supposed bold gesture?"

"You don't have to do anything, " I said.

"I quit, and someone else replaces me, " he said. "That's the way it is. Except that I'm making a decent living."

"But you want out of Colorado, " I said.

"I'd be unhappy here if I actually relocated, " Getty said. "I'm never happy anywhere. But everything else in my life is going well, as I said."

"So you said, " I said.

We went back up to Getty's room and he showed me the slideshow he had brought with him for the seminar. I flipped on the Dodgers game and grabbed a drink from the mini-bar. Getty brought out some hardware from his suitcase and projected the slideshow onto a blank wall beside the television. The first side had the title "Everyone Everywhere" in big bold letters. The Constant Contact company logo was in the top-left corner.

"There's even some music that I could play, " Getty said. "Some of the guys use it, but I refuse to. It's typical high-energy stuff. You know, to get people excited. It's cheap if you ask me. But some of the guys say it helps them out a lot. They swear it keeps the audience's attention."

"Smoke and mirrors, " I said.

"It is smoke and mirrors, " he told me, and then he flipped through several of the slides. "There's a video I play here. Watch this."

He clicked a button and, sure enough, a video started playing in the middle of the slide. There were lots of clips of people moving through various cities around the world using time-lapse photography. The sun went up and down and the people and cars rushed past. Then there was a map of the earth, and yellow lines started connecting various points. Eventually the whole map was covered in a big web. Some generic electronic music played in the background.

"So you do use music, " I said.

"The video does, " Getty told me. "They tell me that I have to leave it in. Otherwise the effect is lost. That's what they say."

The video stopped with the Constant Contact logo revolving over a blue background. "That's it, " Getty said.

"I don't know how you do it, " I said, grabbing another bottle out of the fridge.

"It's what I do, " Getty said. "And I get good numbers. So I get to get away with things like not playing the background music."

"Power and influence, " I said.

"Enough to make my life easier, " Getty said.

"I suppose my life is not easy, " I told him. "I'll give you that."

"It could be easier, " Getty said.

"It could be, " I said.

Getty called me a cab to get me home. We made plans to meet again sometime before we left, but we never did. I certainly didn't want to hear more about Basil's offerings. And probably Getty was sick at the sight of me.

Of course now Getty is in bad shape, and I'm more or less the same. I'm not sure how I feel about that. I wouldn't want to be Getty now, but maybe he was onto something about having an easier life. That would be nice, even for a little while.

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