Walmart
reviews and complaints

As someone who values convenience and affordability, my experiences with Walmart Pharmacy have been quite mixed. While I appreciate the ease of ordering online and the competitive prices, the overall customer service and delivery experiences have left much to be desired. There have been instances of delayed deliveries, damaged products, and unhelpful responses from customer support. It's disappointing to encounter such issues, especially when relying on Walmart for essential items. Despite the convenience, the inconsistent service quality has made me consider exploring other options for my pharmacy needs.

As someone who values convenience and affordability, my experiences with Walmart Pharmacy have been quite mixed. While I appreciate the easy return policy and the helpful customer service I've encountered, there have been instances of significant issues. From delayed deliveries to receiving damaged products and encountering unhelpful staff, it's clear that there are areas that need improvement. Despite the competitive prices, the overall customer experience can be inconsistent. If you prioritize efficiency and quality service, you may want to explore other options before committing to Walmart Pharmacy.

I am writing this review in regards to the outstanding, professional, and welcoming treatment from one of the Walmart pharmacy employees who I know to be Grace!
I would like to think that I am a great judge of character, and with that being said, as I'm standing in line, waiting for my order to be filled I notice short, structured, Latin descent, young lady greeting each customer as day come toward the cash register, myself included. With a smile and a wave, she makes my experience at Walmart pleasurable. Furthermore, once hearing my name she speaks up from behind the counter of the cash register, and immediately tells me how long my prescription will take.
I would like to take this time to add that there are many biases and personal opinions in regards to the prescriptions that I am filling. I have gone through two other pharmacies due to bias, attitudes and sideways comments about the disorder in which I need medication to treat. This is the first time that I have never felt that way while, a pharmacy personnel has fulfilled my prescription. Thank you Walmart thank you for hiring people that understand.
This new style of respect that is shown by your employees, is something to be modeled after Grace. If possible could the Walmart administration offer her my appreciation and thank you for great job well done.
Thank you once again and have a pleasant day.
Mr. Johnny M. He.

I am surprised as anyone about writing this review about Walmart. For years, I had a love-hate relationship with them since the prices were incredibly low, but the customer service end really suffered. Covid-19 seems to have really transformed the company. I love their Walmart plus program. For $12.95 a month or a $98 a year, I can order a $0.30 item online and if it is in stock at the store, they will hand deliver it instead of having it shipped from their corporate warehouses. You also get free delivery from the grocery store. Walmart is truly a one stop shop, I do my banking, get my prescriptions, my grocery shopping, my durable goods shopping and even simple auto repairs. They offer many other services as well. They mess up occasionally, like every company, but generally, I just start a return process online and if the product is relatively inexpensive, I do not even have to return it. The credit is issued automatically to my lending company. Even better, if I call Walmart, they will frequently issue a five, 10, or even $20 promotional code to compensate for my discomfort. I do wish that they would offer a replacement for any problem order instead of just issuing a credit, but that is relatively a minor inconvenience. I believe that so many people have just formed a negative opinion of Walmart in the past and have joined the bandwagon that many refuse to admit it's a fantastic turnaround that Walmart has made.

Walmart.com... Worst on line experience EVER!
I've read the reviews here, and most absolutely can relate.
Purchased a 3 month email card for Straight talk... used PayPal account.
Should have received an email within minutes, two days went by and contacted.
Walmart.com blamed PayPal for the hold up! Being this was not my first encounter with this crap hole called walmart.com, I had, unknown to walmart.com---a PayPal Supervisor on the line.
Spoke to a walmart on Supervisor who clearly, most absolutely blamed PayPal for the delay! How sweet is is to catch the lying b***h with a PayPal Supervisor listening! A little sneaky, I know... but very effective! PayPal recorded the encounter too.

Walmart.com, factually is not "Walmart!" Walmart headquarters has nothing to do with walmart.com... check it out-this is for real!

Know that when canceling an order with walmart.com, it can take up to 3 business days for the cancelation to be processed, and then 5 to 10 business days for your money to be returned! Fact not fiction. PayPal refunded my money on the spot, so I could go to the local Walmart store and purchase my phone card with cash.
Customer service with walmart.com is nothing but bull splat and cow pucky And you will NOT get past a Supervisor... there is no contact with anybody else!
They will never see another one of my hard earned dollars...
Will never shop there again... and advise the same!

In ending... who does own walmart.com? Where is their headquarters for contact? Good luck getting past their lying Supervisors!

Walmart is by far the best of the two: Their products are of better quality and at a lower price for the same product. They also have more products to choose from. Both websites have the problem of when you search for a specific item (e.g., extra crunchy peanut butter) you get other items as well (e.g. Smooth peanut butter, almond butter, etc.) My only issue with Walmart online ordering is the choice between "delivery" and "pick-up" options. A lot of times when I click "delivery" I also get "pick-up" options to choose from in that data set. But it's only after I've completed my order that I discover it's for "pick up only." I don't have a car so that's problematic for me (hence I order online). Target's website is better at this. But this leads me to another positive thing about ordering with Walmart. If I cancel an order, even though they placed a hold on my account for that amount, that amount is returned to my account that day or the day after. I even tried to cancel part of an order from a third party (which they normally aren't able to cancel) but I called Walmart and they contacted the seller and got my money refunded. This is unlike Target, which places a hold on your account and then, even if they don't have the products you ordered or you cancel items, this hold is on your account for at least 5 business days, sometimes even as long as ten. OF SPECIAL NOTE: The Walmart Foundation has pledged $10M to support local food banks, local school and senior meal programs, and organizations that provide access to food for underserved populations.

Over the years I have listened to many retail store complaints from other people, which is typically when people most tend to comment. What I have noticed is that people also associate their comments with the store that sold a product to them rather than the manufacturer of a product. I have experienced this same phenomena as a seller on a well known auction site. So I have learned to shop the product and not the store. The store is simply the venue where I purchase my product. Therefore, Walmart has been for many years one of my go to sites. At this point in my life I do 90% of my shopping online. Who would have ever thought that shopping at your computer was easier than going to stores. Walmart's website could be a bit better when searching for something specific, but I do get enough hits so that I could further refine my search. Walmart also tends to offer the most detailed information about a specific product, and I really like reading the reviews posted by people to help me make a decision about buying. Recently, I was looking for colored handle flatware and had selected several possibilities from various web sites. Walmart carried most of them, their prices were better, and the reviews helped me determine which ones were a waste of my money related to both quality and size. Another reason for shopping at Walmart is that I know I will receive what I ordered, and if there is any sort of defect or problem that it will be replaced or I will be refunded. I know that I have the option of returning it to a local store or elect to have it sent back. I also have plenty of payment options whether it be debit, credit, or Paypal. Shopping online also helps you keep track of your purchases, and you aren't trying to hunt down the elusive receipts required for returns. So yes people I like Walmart and the services they provide.

I do a lot of my shopping late at night so that I don't have to deal with a lot of people or long lines. Because of this choice sometimes the sales associates at Walmart seem to think you may be a shoplifter and they often profile you I was approached at the checkout line because the cost of an item that i wanted to purchase was to low in their opinion. The item was on sale and had a Wal-Mart sales sticker with the reduced amount on it and the barcode of the product that it was attached to. They went back and took time to review the tapes from the time I entered the store to check to see if I changed the price on the product. It had a sticker on it with a sku number on it printed out on one of their little handheld machines that they used to mark down the price. After this was pointed out to them by the manager on duty and that I had done nothing wrong it was if it was of no big deal to the employees. Meanwhile I was totally embarrassed and I don't think I will ever feel right shopping there again. I've told all my friends and family about this. And anyone I come in contact with that shops there. They didn't do anything after all that to make me feel more comfortable after that embarrassing situation. They didn't even apologize to me in anyway shape or form. I spend a lot of money at Walmart monthly $2500 to $3,500 a month on average that includes everything groceries clothes cellphone banking taxes Pharmacy you name it I did everything at Walmart I will no longer do this unless they were to ever approach me and make a sincere apology I gave the store manager my phone number and my address and my name and no one has called me up to this point. I will go out of my way to shop at other places from now on regardless if it costs a little more or not. It would be better than being embarrassed and accused of such a low life action. I am a disabled Christian man with good family values not some crackhead off the street.!

For years, Walmart's brick and mortar location has been affectionately referred to as Walley World by several patrons in particularly it's late night early morning shoppers. Being as Walmart is open twenty-four hours one great way to avoid the crowds and shop in peace. It's also handy if you happen to be one of Americas late night workers or someone like myself who suffers insomnia. With all the great prices and variety, the store offers in the middle of the night it can resemble Disneyland for adults shopping in the wee hours.

Now that we are in the technological age shopping just about anywhere at any hour is possible and you don't have to leave home to do it. Walmart.com is a great website to comparison shop and offers the traditional wishlist that is a tremendous feature for keeping track of all your treasures while you surf away in search of a better deal. Just don't be surprised if you navigate your way back to Walmart and your wishlist. The deals are hard to beat and Walmart.com has an enormous inventory of well-known brand name merchandise. It's hard to find a competitor with prices that are lower. Honestly, I don't know how they do it. And with most of your purchases, if you choose you can arrange to have them ready and waiting for store pick-up. If you are not impatient like I am and don't mind waiting a couple of days for your recent acquisitions the delivery charges are very reasonable. Often they offer free delivery as a sale perk.

Walmart.com just like it's brick and mortar counterpart offers a wide variety of merchandise so you can find the quality you're in search of and if you are unhappy with your purchase honestly I don't know of any store who's return policies compare to Walmarts. The customer service should you need it when your shopping the internet site is equal to what you would expect to find in a Walmart employee. They are always extremely friendly and helpful. Now if we could just get them to change the URL to Walleyworld.com! LOL

March 8th ordered groceries for an elderly disabled person in my home. Spent 148.77 for a delivery to be delivered to the home the order never made it to the destination. The driver posted a picture of a location that was not in the same neighborhood of where the order was supposedly dropped off at. Called the customer service number didn't get any answers besides that they will put the money back into the account from which it was taken out of. The money never made it to the account. The things that were paid for in this particular order was very important for the person to receive. This person cannot walk around in the store to pick up heavy things such as gallons of water and things that are heavy so this is the whole reason why she needs home delivery service for food and accessories. Give it the benefit of the doubt, called back and placed another order with a different method of paying, same thing happen for $84. Called and spoke to customer service again a picture was taken of the drop off this time the picture was covered up by the driver who supposedly had dropped off the order at this address. Again, no order was dropped off at this address and the money was already taken out of the account. Especially tips. Headquarters did not want to replace the money for this order so they instead decided to regather the order and send a new driver to drop off the order. When the driver delivered it was 2 hours later than their original time it was supposed to been dropped off, and there are things missing and things added that the customer did not purchase. There was no empathy from the people at the store when I call to talk about the situation. And no empathy over the phone it was no professionalism at all from management.
I am so tempted to call the news and report this incident to the news and possibly get a lawyer for money being taken from the disabled.
You would think with the billions of dollars that Walmart makes a year that they would be better at making sure their customers are taken care of especially the ones that are elderly and disabled. Thank you for reading this site driver I hope that you can help assist and will be turning this over to the Better Business Bureau.
Best regards

I am from the Caribbean so it is not very often that I get the opportunity to shop at Walmart but whenever I get a chance to do so it is usually a great experience for me. Whenever I visit the United States Walmart is usually the place to shop for me. The Walmart where I usually shop is a few miles away, but, I travel that distance because my first experience was great so I always go back to shop at Walmart.

What I like about shopping at Walmart is the fact that you can layaway, this is what I usually do. I work a few months, take my time to pay for the products and whenever my stay is up I pay the balance and take my products. This is great service because people do not always have the money to pay for goods and service all at one time. I hope they still have that service. I haven't been to the US for a while now so I hope nothing changes when I return.

Another service that I love is the very friendly customer service. I am from the Caribbean so I love great customer service and a family like atmosphere, this is what I notice about the employees at Walmart. They are very friendly and helpful and they give great customer service. They are family-like and they treat the customers the same. After a few visits, I was known by a few employees who are always looking out to assist me with my purchases and someone is always available and willing to assist me whenever I ask for assistance. They treat every customer equally as far as I noticed.

What I did not like though was the long line of people returning goods that they previously purchased. Maybe because that does not exist in my country, I am not used to that kind of service. I do know it is not as a result of buying inferior goods because I think they have great quality products. I just think it is the culture of the American people. They buy something and they do not like it anymore so they return it.

Overall I rate Walmart as the number one place to shop whether you live in the States or you are just visiting. I will give up shopping at Walmart for nothing, in fact, I am dying to go to the United States just to shop at Walmart. I shop almost nowhere else for items to take back to my country when I visit the US. Walmart is the place to shop.

I have been using this website & app for a number of years now (disability cuts your "shop-wandering" in half!).

I take care of my pharmacy orders, check out sales & coupons, & the Savings Catcher, of course!

Here's a few features I feel are GREAT & IMPORTANT.
-If you're making a shopping list for your local store, you can submit an order & they'll get it all pulled for you & you go to the "PickUp Service" areas in the back of the store & viola, you pay & run.
-If you're IN THE STORE & can't find something, use either the website or app and search for your item under "In Your Store"tab. It will tell you IF they have it and amazingly WHICH AISLE on which you may find it! It cuts down on my mad-dashing cardio fast-walk, but it's a true lifesaver. You can also use this feature at home to strategically plan your shopping attack instead of wandering around or looking for a WM Associate.
-Another feature I feel is key, but is only on the app, so break out your Smartphine, is the PRICE CHECKER OCR READER! Yep, you know how things get moved around on those shelves and that $15 toaster is now going into your checkoutbag at $22.50 & you stand there slack-jawed & other customers stare at you because you are holding up THEIR life by inquiring about the price?
WELL, get the Smartphone, look along the search box & do you see a barcode at the end of that search line? Tap on it, a camera screen will open, point that camera at the barcode & it will BEEP & tell you the exact price! No more questions or embarrassing moments in the checkout line.

And use the site to read product specifications, REVIEWS, oh yes! READ THOSE REVIEWS! It will save you time & hassles.

Now let me share the only CON. The 'revamped' Phamacy Account page. I have 9 Rxs a month... So I'm serious about this page's lack of organization these days.

#1. It tries to tell ME when my refills are due. Or it will FILL a single Rx on its own volition even when I opted out of Automatic Refill options. I am so not impressed with that.

#2. Search tools. I used to be able to search by "Refills Remaining" so I was sure to use up the old Rx# and not let my Rxs go out of date. AND I used it to make sure I got all of my meds refilled & knew when to get refills from my doctor's office when I got to 1 'Refill Remaining'. This SEARCH OPTION is now gone & I find it quite annoying trying to keep up with the 79 line items they have on my list. (Could I suggest that If there are no refills available, could you remove it from the active list or just move it to an archive or the "Refill History Report"?)

Basically, I'm on the site possibly one time or more per day. Like I said, researching those reviews are important, as well as the product comparisons they offer. I usually use wBay & Amazin reviews with WalMart's. For the most part, the reviews are similar along the different sites - which means no one is sugaring their own site or product reviews. But if you have a Smartphone, the WalMart app is a powerful tool in the store as well.

Thank you WalMart for hearing & caring about what your customers are saying about your site. It's definitely more exciting than most of your stores, especially if you are a plus size lady who does not dress matronly. That department could really be sexied up.

I was given a $100 Walmart gift card as a retirement gift. I had it for about a year before trying to use it. I opened the package and went online to confirm the balance. It was ZERO! I called the customer service (using that term lightly) number on the card 7 TIMES! I was disconnected every time they transferred me to the fraud department. SO FRUSTRATING! I finally got through and was told I had to submit all kinds of documents, which they provided to me. So, I did. Within a few days, I was told they would credit all but $14, stating that I authorized it! All the charges were Apple. I NEVER made an Apple purchase in my life. And the card wasn't even out of the package when this all started! They didn't care. They sent me a new card for $86 and that was it.

FYI... this is NOT a Walmart issued card. It is a GREEN DOT BANK card marketed as a Walmart card. STAY AWAY! Buy an authentic VISA GIFT CARD instead. That way, any issues can be resolved easily (if there are any).

By the way...the local Walmart store didn't help AT ALL! They told me to call the number on the card. I asked if they meant the number that disconnected me 6 times earlier that day?" They didn't care. Too bad for them, too. I have other buying options that I will use in the future...both for gift cards and retail/grocery purchases.

i wanted to add some Kleenex cubes to an order so I could get the free shipping, but was immediately discouraged when I saw the price. NOWHERE have I ever seen a 4 pack of Kleenex cube boxes listed for over $15! This is blatant price gouging! This also happened with some of the other products I attempted to add to the order. I wound up adding an extra amount of what I really needed which were the Viva 6 pack double rolls since, unfortunately are no longer available anywhere except these thieves.

Today we was shopping at Walmart at saddle Brook after I finished my shopping I paid n leaving same time they call us and want to check my cart they are saying that we have more then 31 item and didn’t paid but when they count it’s 31 item not more and the employer don’t check other people and check mines and after we called manager name is Giovani he didn’t do anything we tell them why you guys have this kind of person work here she don’t know how to talk with customer and manager said sorry I said no tell her to said sorry it’s not fair front if lots of customer I fell bad and I’m also shopping with you guys every month more than $900.00 if you want you can check I have a account with you guys and my address is 60 Albion Ave, Paterson NJ 07502. And the employer name is Janet and manager name is Giovani I need to see she get fired not respect customer as Well

I go to your Marketplace store#05393 once a month,(mgr Bonnie) to get my mothers groceries. This past Sat 10/14/23 was the 4th time I have found out of date 1% milk. Sat took the cake I found 10/08,09,11,13 and several only a couple of days until being past due. I have complained 3 times but the people look at me like I'm crazy. I talked to someone that called himself a manager last time, he couldn't care less. I talked to my Mother about going across the street to Foodlion. It is always 1% great value brand that is out of date. Elderly people might not notice this and it wastes money.

I've had a terrible experience with Walmart's delivery service, specifically with LaserShip. I've had to contact Walmart customer service five times now regarding deliveries that were shipped with LaserShip. Today, on April 8th, LaserShip left two of my boxes on the outside of my apartment complex again. The driver didn't even bother to buzz my unit, which is unacceptable. Luckily, a maintenance guy saw the driver leave my boxes and contacted me immediately. I called Walmart customer service and was told that a supervisor would be contacting me, but as of yet, I haven't heard from anyone! My complaint number is ***.

I decided to contact LaserShip myself and spoke with a supervisor. Unfortunately, he didn't even bother to apologize for the four distinct incidents that I've experienced with this LaserShip driver. He did acknowledge that this is probably happening to other customers as well, which is unacceptable. I will no longer order online as long as LaserShip is the carrier delivering packages!

Poor customer service has a definite negative impact on any company's bottom line, just as exemplary customer service does the opposite! This is unacceptable! As a customer, I shouldn't have to contact you multiple times for the very same issue! Apparently, my complaints aren't being taken seriously! I am very disappointed with the delivery service and also with those fulfilling the orders. My packages are shipped without the proper insulation and protection. My items were just tossed in the boxes with a couple of pieces of bubble wrap on the top. The glass wasn't wrapped and nothing separated. This did not happen in the past. Care was taken when packing shipments.

I've experienced four unbelievable incidents with the LaserShip driver delivering packages for Walmart to my apartment complex. I selected one star because there's no option for 0 stars! Judging from the number of negative reviews regarding LaserShip, I'm not the only person experiencing extremely poor, below substandard deliveries and customer service!

The first outrageous incident occurred when the driver scanned my box as delivered, but didn't deliver the box until after I contacted Walmart and the LaserShip dispatcher who placed a tracer on the box. My box was delivered the following day and left outside of my apartment without any notification. I saw the box while leaving my apartment. Apparently, the driver had other plans for my box!

The second unbelievable incident involved the driver buzzing my unit to inform me that I had a delivery. I asked the driver to deliver the box to my unit and he stated, "No, I will leave the box downstairs or I can take it back to the Lasership hub." I arrived downstairs to pick up my box from the outside, unsecured. The apartment manager said that the driver was asked to deliver the box to my apartment, but he ignored her and walked away!

The third ridiculous incident involved the driver giving my box to a resident who was courteous enough to bring it to my apartment. I reside in a 10 storey complex. Anyone entering or leaving had access.

The fourth and final ludicrous incident occurred today, April 8, 2019. The LaserShip driver did not buzz my apartment, but instead, left two boxes sitting outside, unsecured where visitors buzz in. The maintenance guy saw the driver leave the boxes and contacted me immediately.

I contacted Walmart after each incident and spoke with a couple of reps from LaserShip, to no avail. I contacted LaserShip today and was told that the station manager will be calling me regarding this issue. When I received a return call, I said hello several times before the party on the line hung up and didn't call me back! I decided to call the number back and the lady who answered located the supervisor who called me. I tried to solicit a response as to why he hung up the phone during my hellos, but he clearly avoided the subject. I'm very aware as to why he did it, and of the systemic issues at LaserShip. This supervisor wasn't genuinely interested in my feedback or complaint. He stated, "The driver is required to deliver to my apartment if he can gain access." Every apartment has a buzzer and intercom! This supervisor didn't have the courtesy to apologize for the incidents or the poor customer service! Again, judging from the many negative reviews, it's clear that management at LaserShip is very much aware of the problems and really don't seem to care! Outlandishly preposterous!

Customer service skills are learned! A company or organization's bottom line is definitely impacted by exemplary customer service or the lack thereof! Don't trust your company's deliveries to a carrier who lacks concern for customer satisfaction! As of today, I will no longer order any online products from Walmart, Jet.com or any other company that utilizes LaserShip for deliveries! As a customer, I shouldn't have to constantly contact a business regarding the same issues. Apparently, my complaints are being ignored! Fortunately, as customers, we have choices. We can shop elsewhere!

I ain't one to just complain about how WM treats folks, both customers and employees. But let me tell ya, they ain't no good corporate citizen. Last year, they stopped honoring coupons and stopped being competitive with their prices. I went to one of their stores and sat in an electric scooter that was covered in dried human feces. Can you believe that? And when I asked for an incident report or for them to replace my pants, they refused. The greeter just wiped the feces around with his hands and then went back to checking groceries without washing his hands. Disgusting, right? And to top it off, he put the scooter back into circulation without cleaning it. I suggested they decontaminate it, but they didn't listen.

So, I started shopping at other stores and found that their prices were just as good, if not better, than WM's. For example, Smith's had Spectrum organic refined coconut oil for half a dollar less, Kroger had cheaper corn meal, crackers, and peanut butter, and Bueno frozen posole was only a penny more. And get this, WM's dried corn husks were five times as expensive as Smith's, per ounce, even though it was the same brand! Sprouts had mangoes three for a dollar while WM was charging 68 cents each. And the other stores didn't demand to see my receipt, had plenty of electric scooters, and were just nicer and cleaner overall.

WM attracts some dangerous people because of the way they treat us. Other stores are just better and will help you if you're scared or accosted. WM will just fire any employee who tries to help. I broke my 45-year habit of shopping at WM last year after that disgusting scooter seat incident, and I've never been happier.

So, my advice to you is to reconsider shopping at WM and try pricing elsewhere. Even Target has comparable prices now. You'll be surprised how much you can save at Smith's, Trader Joe's, Sprouts, Farmer's Market, and Albertsons. And Smith's even gives gas points on the receipt. WM always seems to be out of stuff you need, but I've never found that problem elsewhere. In fact, in the last few months I shopped at WM, I saw no less than three store managers quit, including the assistant to the local district manager after 29 years. That's a sign of a sinking ship.

Another suggestion I have is to buy your prescriptions at buyers' warehouses, even if you're not a member. Federal law says it's allowed, so call and compare prices. You'll find that WM is not competitive anymore, and Sam's (which is still WM) doesn't beat Costco. Try Costco, where I live, they're the cheapest. You can even transfer old prescriptions or have your doctor phone in new ones to Costco.

And if you're worried about inflation, just join Costco. You'll more than make up for the membership fee in savings at the end of the year. Plus, their meat and produce are of better quality. Don't waste your money at WM when you could be spending it wisely at Costco. And if you don't like it, they'll refund your membership fee at any time.

So, be an informed consumer and take your business elsewhere. WM only cares about profit, so hit them where it hurts and shop at other businesses. Other stores still have sales and honor coupons, their scooters are clean and charged, and they want to assist you. Compare prices and you'll be surprised at how much you can save.

I've done business with Walmart online many times, and it's usually pretty convenient. Sometimes I can save some money too, which is always a plus. If I'm ordering something online from a big store, it's because I want to be able to get it when I want it. Either I have a specific date in mind for pickup, or I just want it right away and don't want to pay a ton for shipping. When Walmart first started doing online stuff, I had a great experience. That was a few years ago though, and things have changed.

I have a Blu-Ray player that came with Vudu, which is Walmart's video rental service. For a while, it had trouble connecting to the Walmart website, so I couldn't update my payment information. Eventually they fixed that, but now I'm having a different problem.

I tried to buy a high-dollar item online and choose the "pick up in-store today" option. I'm moving soon, so I needed the item right away. They put a hold on my account while they checked my identity and financial information. They charged my bank account, but now I don't have the item or the money. They say it might take 48 hours to fulfill my order, but I can't get in touch with customer service. I tried clicking on the "contact us" link, but it just takes me in circles. Nobody at the store can help me either. They don't seem to know who I am, even though I've been shopping with them for years.

I only chose Walmart because I thought I could get the item today and deal with any issues right away. But now I'm regretting it. There's no real reason for me to buy anything from Walmart online anymore. I'll just go back to Amazon next time. Walmart needs to step up their game if they want to keep customers.

Update: I gave up on Walmart and ordered the accessories I needed from Amazon. They're already on their way, while I'm still waiting to hear back from Walmart. If I don't get my item today, I'm done with them.

Update: Walmart said my item would be ready within four hours, but now they're saying it might take 48 hours. Meanwhile, the order details page still says it'll be ready by 8pm tonight. It's now past 8:30 and I haven't heard anything. This is ridiculous.

Update: It's been 24 hours and I still haven't heard anything. I got an automated email saying the item wasn't available by 8pm, but that's all I know. Walmart needs to get their act together.

Update: It's been almost 36 hours since I placed my order, and now they're saying it won't be ready until Thursday. They're shipping it from another store because it's not available at the one I chose. I found the item at another store nearby, but I can't change my pickup location online. I tried to chat with customer service, but they said they couldn't transfer the order. I asked them to cancel it instead. They said it'll take 48 hours to confirm the cancellation, and then another 5 business days to get my money back. This is a nightmare.

Don't bother with Walmart online. They're not reliable like Amazon or other retailers. Stay away if you don't want to be disappointed.

I gotta tell ya, folks, I had a real bad experience with Walmart Moneycards. Let me tell you, THEY ARE A RIP-OFF! About a year ago, I bought a Walmart Visa Debit Moneycard to make an online purchase from Walmart. I set up the account, paid for the item, and received it without any problems. But here's where things went south: I haven't used the card since then, and it's not set to expire for another two years. But when I tried to reload the card for another online purchase yesterday, I was told by the "Financial Services" division that I couldn't reuse it because they couldn't verify my identity. What does that even mean? The cards aren't personalized with the account holder's name, but it's still possible to verify that the card number matches the name on the account. The agent refused to explain what was going on and claimed he didn't have the specifics.

But I did some digging, and it turns out that Walmart has the sole discretion to decide whether to allow a customer to reload and reuse the card. And if they decide not to allow it, you're out of luck. You'll lose the remaining balance on the card, you'll have to go back to Walmart to buy another one (assuming they have any in stock), and you'll have to pay at least $20 to activate a new card. That's a real gimmick, folks. And if you decide not to open the package to keep and use the card, you can't get a refund for it. The receipt clearly states that there are no refunds available in-store.

So I went online to try to get a refund, but the system is all automated. You have to abide by the options they provide, and the first trick they use is requesting the card number of the card you just bought. But you can't see the number while it's still in the unopened package. And even if you magically guess the number, once you submit it, you've automatically activated the card to your name and submitted your identity for the supposed refund. You're stuck with the card anyway, and you might as well use it because you're not getting a refund. And the initial deposit for activation costs $20, not $1 like the card itself.

Let me tell you, folks, this is nothing but a consumer ripoff gimmick to make you keep spending $21 for a newly-activated card each time they decide you need to purchase a new one. When I called Walmart's corporate customer service division to try to rectify the situation, the agent kept referring me back to the Financial Services department and trying to get me to activate the card and be stuck with it. The only possible way to get a refund is to mail the card back to the address given in the policies within ten days, and even then, they might not acknowledge or respond to it, and it might get lost in the mail.

If you're going to use a debit card, you're much better off with PayPal. I'm through with credit cards, bank debit cards, and Walmart Moneycards. They're all gimmick tricks. The only other electronic transaction card I'll use is my EBT card, which I have to use to get food stamp subsidies. But here's a warning, folks: by the end of this decade, all monetary transactions and purchases will be defunct because money in the form of cash, coin, checks, and money orders will be extinct. They're planning on digitalizing the currency system to only electronic card issuances. That's how you'll receive your wages and your salaries. The only "money" will be in electronic numbers, which they can easily manipulate. Get ready for the coming crash, folks. It's already in the works. Just look up the Electronic Digitalization Currency Transactions Act!

Dear Sirs: I Purchased 6 Cans of Pear halves at Checotah, Ok. on March 27th. 2024. I opened the first can on my birthday (04-02-24) My 73rd., and found "Two (2) pear Halves, then today opened another can, it had only one (1) Pear Half, and about 13 OZ. of Pear Juice. Did you have a Bad Run in the Canning Factory? Can You Help Me with My Problem? Thank You Very Much Willis Samuel Nestlerode

I have my groceries delivered to my home from Walmart-15th Street and Rangeline Road-Joplin-Mo. There has been two incidents that I have not received an item. 1st one was a 6 pack of bottled Dr Pepper. When I called the your employee told me that they hire outside companies to deliver the groceries and it was my responsibility to all them. I strongly disagree. I hired Walmart to deliver my groceries and if Walmart hire someone else to deliver them it is Walmarts responsibility to call that company not me. The second incident was today. I ordered some waffle cones and the ones I ordered were not available so Walmart was sending a substitute, so they say. I didnt receive the substitute. I would hope you would pass this down to Walmart on 15th street. Thank You

Kristi Long

2809 S Minnesota Ave

Joplin Mo 64804

[protected]@gmail.com

I have been trying for more than a week to order groceries on line fro pick up. When I get to the part where I am supposed to put in my EBT pin number, the number grid does not show up on my screen, I get the message that there is an issue and you'll be back in a sec -try again. Same thing happens! Please help I am 88 years old, physically handicapped and NEED GROCERIES!

December 26th, 20187
To Whom it May Concern:
For Christmas, my 3 year old daughter, Ella and 3 year old god daughter, Maddie asked Santa for balance bikes. Every time they saw Santa (and anyone else who would ask) they happily said this was the one item they could not wait for. They have been being extra good in hopes of this special gift.
I went to Walmart to purchase one and it was not available in the store, but a helpful assistant informed me I could order it online for store pickup before Christmas. I thought this was awesome and right there in the store I ordered two pink balance bikes on my phone with a pickup date of Friday, December 22nd. Just in time for Christmas! I was so happy I had this convenient option and could not wait to pick up the bikes.
On Friday, December 22nd I went to the pickup counter of my local Walmart to get their Christmas presents. And the bikes were not there. I was informed at the pickup counter that they would not be delivered until Tuesday, December 26th the day after Christmas.
This was of course a huge let down. I stood there and stared blankly at the man at the pickup counter and then at my phone with the email that clearly stated DELIVERY BY FRIDAY DECEMBER 22nd in big bold font. And could not process what he was telling me. What would I do for Christmas?! Right there in front of everyone in the pickup section of the store the tears came and would not stop. How could I explain to my girls that Santa was not going to bring them what they wanted? What was I going to do? The man at the pickup counter could not care less about the dilemma Walmart put me in and informed me there was nothing I could do but call 1800Walmart. He did not even offer an apology and quickly wrote done the number to get rid of me.
I immediately called the customer service number right there in the pickup section of the store. The first women I talked to was able to offer no solutions and seemed to be trying to get through the call hurriedly. I asked to speak to her manager and the next guy I was transferred to was a complete $#*!. He had no emotions in is voice and it felt like he was reading off of a script as I sat there crying on the phone with him asking him to help me find a solution and try to help me save Christmas for my children.
Finally, he was able to transfer me to someone in another department. This women was the first person I spoke to who was empathetic. She patiently listened to me as the stress of the holidays vomited out of my mouth in the form of dry heaving cries as I frantically tried to picture how I would explain to my daughters that Santa was not able to deliver their gifts. I asked to receive a refund for the bikes for this dilemma and still receive the bikes on Tuesday. She gladly processed this and apologized for the inconvenience I was experiencing.
As I sat in a bench in the pickup counter of the store ugly crying to this women on the phone there was a Walmart employee named Bradley working at the pickup counter. He was kind enough to give me sympathetic glances as he overheard this conversation on the phone. Unlike the first man I encountered at the store, Bradley was willing and eager to help me in any way he could. He even started looking on his phone to see if this item was at any other Walmart in the phoenix metro area. I was also frantically trying to search for anywhere that sold balance bikes in the area on my phone. Unfortunately, Walmart and every other major store did not carry this item in stores.
Bradley sat there with me and listened as I cried to him about the pressures of being a perfect mom around the holidays and how I felt like such a failure because I was letting my girls down. He came up with the great idea of having me purchase helmets, kneepads and elbow pads and wrapping those up with a printed picture of the bike so my girls knew it was coming.
Christmas came and my daughters opened up their presents, including the helmets, kneepads and elbow pads and they were ecstatic when they learned they were getting the bikes they asked for. I explained to them that Santa wanted them to pick it up in the store themselves and that we were going to go on Tuesday to get them at the pickup counter at Walmart where Santa had them waiting just for us.
I received an email from Walmart.com Tuesday morning detailing that my order was ready for pickup at Walmart. I packed up my 1 year old son and my 3 year old daughter and off we went to go see Santas special delivery with plans to pick up Maddie afterward and test out the new bikes.
When we arrived we found out that only one bike was there. I told the guy at the counter that the order was for two bikes not one. He went in the back to get a manager as I pulled up the email clearly stating Quantity: 2. My old friend Bradley came out and informed me that only one bike had made it to the store and the other one was being delivered later in the day and that he would personally call me when it came. Disappointed, and trying to figure out how I was going to explain to Maddie that Santa only had one bike not two at the store I left to go home and wait for a call to head for a third time to Walmart to pick up this impossibly challenging Christmas present.
Later that day I got a voicemail from Bradley as I was putting my kids down for their naps. He let me know that the bike had arrived, but that I was not allowed to come pick it up because it was not being released for pick up because the order was refunded.
He was nice about this and even let me know that he tried to call the Walmart.com phone number for me, explaining the situation to everyone he spoke to on the phone. The people he spoke to on the phone told him I had to call and that the bikes should not be given to me if a refund was given which is not what I was told when I called customer service on 12/22.
Luckily, my children were napping, because once again the tears came pouring down my face as I tried to understand what was going on. I called 1800Walmart and was transferred three times until I began to speak with Kiki. Who was very empathetic and understanding to my problem but was not able to offer me any solution.
She informed me that while the third person I spoke to on 12/22 Allison may have told me I would get a refund and the bikes - that the notes she wrote in the system only say that she processed the refund and nothing about me still receiving the bikes. As Allison was not working today, she was unable to do anything further until another manager reviewed this incident number and that could be days from now. I am aware that calls are recorded so I was very frustrated that this phone call from 12/22 could not simply be pulled up and listened to so it could be confirmed that was the solution offered to me. She let me know the only way I would be getting the bike was if I went in and re-purchased them. Which of course seemed like a sick joke at this point.
Currently - the second bike is being held hostage from my daughter at the Walmart pickup counter. It seems Santa only cared enough to deliver one of my girls presents, which has been such a fun thing to explain to two toddlers as they take turns riding only one bike when Santa promised them two.
At this point - Walmart has robbed me of hours of my life. I have spent 45 minutes on the phone on 12/22 with customer service and 60 minutes on the phone today. I have traveled to Walmart to try to get the bikes three separate times (with a 1 and 3 year old that is SO easy). I have spent hours crying over this and trying to creatively think of solutions to work around this inconvenience and ways I can still make this gift magical for my girls.
The irony of this situation is that I choose to order this gift online for store pickup after hearing how easy it was from a Walmart employee. Instead, this experience has been by far the worse shopping experience of my life. The additional stress this has caused me in an already stressful season is enough to put a person in the looney bin.
I have come up with a solution to try to save Christmas and the magic of this much anticipated gift for my girls.
Not only do I want you to release the bike promised to me on 12/22 for pick up, I also think Ella and Maddie deserve bells and bike tassels on their new bikes for their patience. If you could figure out a way to have Santa deliver it even better.
Sincerely,
Andrea Hogan

On March 19,2021, at approximately 11:10 AM, I approached the Walmart Customer Service desk located at the Walmart Tacoma Store #4137 to return an Armor All wet/Dry Car vacuum valued at $22.88, a substituted item for the $32.97 Armor All Shop Vac I ordered online for Grocery Pick-Up Order #***337. As done on previous occasions, I began my return (from my vehicle, still parked at the pick-up stall) from the Walmart app to have the opportunity to see what choices were on the shelf. The substituted item was in no way in comparison to the item I ordered, and in no fashion would it substitute for the task at hand for the said item, considering my task was outside of my vehicle for a starting point as to why it will not work for me.
Once I complete the prompts from the Walmart App to "start" my return and enter the store. I am greeted pleasantly by an associate, whose name I did not end up getting, but referred to her similarly as Customer Service Rep A (CSR A) on my original phone call to document the incident that same day. I express I have a return, an exchange really, from a Walmart Order and I began my return in the app. She asks for my order number, and then states nothing on my order is returnable.
I then say to her I will check my email for a refund prompt. I recalled from a prior experience that I had to initiate the refund, and the customer service agent at that time stated I needed to begin the refund, and then she scans a barcode. However, upon checking my email I had not received acknowledgment of the refund yet and ended up showing that I began the refund from my app to (CSR A). Within a few more minutes the email arrives, and she tried to scan the barcode as the email's states to do, to no avail. CSR A then asks for assistance by Team Lead M (her name begins with M ? TL M). CSR A explains to TL M that "none of my items are returnable" when she enters my order number. I show TL M the email and TM M states to me my email says that I already have a refund because it says "pending".
I say to TL M, there is a process and the transaction exchanges to me a receipt demonstrating the refund, in addition to an email confirming the refund that I receive. TL M says that is incorrect, nothing needs to transpire between us, and I simply leave my item, my refund is on the way by Walmart.com in 3-5 business days. Again, I told TL M that was incorrect, and their own procedure for what the customer service reps are supposed to do is stated in my email.
She refuses again. By this time, I am being told to "move over" by CSR A, so they can help the next customer behind me. A third person comes over, apparently just to be nosy because she only escalated the situation by unlawfully confiscating MY paid for item when she did not believe me either. (I did not mention her on my call because it was already confusing with no names - and really, she was just nosy ? and I knew if anything MGT from that store may ask her what happened because she also (blonde) would be on camera).
So now I am wondering what happens next. Do the police get called? Do I go behind the counter to retrieve my item back? Do they assault me if I try? Am I safe here? Why am I wondering if I am safe Walmart?
Moving on, I finally STEP aside to call 1-800-Walmart and get Nicholas on the phone. Admittedly my patience is non-existent at this point, and I ultimately did lose my temper by making snide comments such as "had you asked for assistance in the first place", when Nicholas informed me the "system was down". I immediately put Nicholas on speaker from my mobile phone, and he repeats this to TL M, who begins to yell, "Oh, the system is down huh". As she walks away. I then asked Nicholas if the phone call was recorded, which he confirmed it was. This is when TL M says she refuses to help me further and walks away entirely.
By this time, not one person has really stood still with me to really try to figure out what was going on to help a genuine customer out. I am even giving ideas to give me an in-store gift card so I can do my shopping; cancel my refund request and pretend it never happened ? help a customer out. Aside from being told no to all the solutions I was trying to come up with from my own 20+ years of retail experience of what I would have done if I could not think to consider calling Walmart.com myself for troubleshooting solutions. I also demanded my item back or a refund completion before I would leave several times and they refused repeatedly.
Finally, nearly an hour later, an associate from the Pick-Up and delivery arrives to assist. She confirms the item is still in the store, and Nicholas (who remained ever so calm, helpful, and unbiased this entire time) proceeds to assure me my refund will be completed. Without my item, without a refund completed email, I felt comfortable to leave the store as I finally felt like I was going to be taken care of. Before my assurance however, Nicholas did describe to me that to receive a refund I needed to leave my item at the store. His explanation of this truly demonstrates what went wrong here! I went to Target after leaving the store (located basically across the street), bought my shop vac, and called in the incident.
After calling Walmart.com an additional 2x, I did receive my refund complete email over 24 hours after the incident, and over 24 hours of the store employee's unlawfully confiscating my (at that time) paid for item.
My reasoning for doubling up with an email, in addition to my phone call, is because while I was describing the incident to the representative on the phone, it dawned on me that my return last year was almost an identical experience as this one, and it was pertaining to a Walmart.com return. The associates, and team lead refused to help because of what they decided on their own pertaining to the refund policy instead of simply asking. Just like on Friday, March 19,2021. The associates and team lead decided that I did not need to have an exchange between myself and then to confirm my refund. To add to my dismay of both the experiences is that they both came from the same store, at the same customer service booth, yet different faces. How can this happen to the same customer twice Walmart?
I have spent over $7,000 confirmed dollars, with an extraordinarily little return rate, in a year alone just online shopping at that very store. A good percentage of my online orders consist of in-store shopping purchases of items I forgot, just as this day would have been too. I spent $55 at Target that day and was too frazzled to finish shopping for what I still needed.
In fact, since this incident my heart has been really hurt because I clearly demonstrate that I support this store, and therefore, I support your employees. Well, I am sure this is nothing new ? but I will no longer tolerate this treatment from your store location and will do my business elsewhere. I have decided instead of receiving a phone call from the management again, my safety is more important to risk entering that location.
I will, however, document my experience and review on any local review pages for this store, so other customers have an awareness and opportunity to be safe as well. I do not understand why this happened Walmart, but it was unacceptable and unjust. I really hope you find the root cause of what is happening in this department, as I cannot imagine this has only happened to me.
Original Incident Copied and pasted Below
Question Reference # ***
Subject
Store Experience
Response By Email (04/22/2020 06:14 AM)
Hi diane,

Your satisfaction is our top priority and your comments have been forwarded to your local Store. The management team there will take appropriate action and you can expect a response from them within three business days.

Thank you for contacting Walmart where we are always happy to help!
Customer By (04/21/2020 12:00 PM)
Today, April 21,2020, at approximately 0800 Hours, I entered the Walmart store located on Union Avenue in Tacoma, WA to return some items on my April 12,2020 shopping order (Order ID: ***). The associate explained new policies when I attempted to return my toothbrush in-store, that she could not take it. However, the associate also pointed out to me I could initiate my refund in the Walmart App, and that most items I can still keep, use or choose to donate. Therefore, I did, in my vehicle to not create a line and to maintain social distancing.

As I re-entered the store to have the refund processed, the associate completely refused to scan the bar code, because she knew I wanted to return the toothbrush (yes, she stated that to her supervisor) and now she knew that I knew I could keep the toothbrush - although she is the one who made me aware of the new refund process.

As I pressed to honor the refund as the Walmart App has allowed it, the associate refused, along with two other Customer Service management members, one who was not wearing a mask during our interaction! Because I was not clearly getting anywhere, I left the store and called the Walmart Grocery Customer Service and was assisted without any issues on my refund. Although, even the Customer Service Representative who helped me from the Walmart Grocery end questioned why the associate refused to assist me. Within 5 minutes, my refund (including for the toothbrush) was processed.

At approximately 0920 Hours, I had called the Union store and spoke with an assistant Manager named Dan. Once I articulated my experience Dan's immediate response was "Yeah, what is it that you want"? Naturally once I stated to Dan I would go ahead and submit my concern via email he told me to "go ahead" and hung-up on me.

Excuse me? Clearly that is why I received the in-store experience that I did today - it all falls from the culture of the store and management team!

What I want, as Dan asks, is not to experience this treatment from that team again and I want an apology from Dan!

It's become increasingly difficult to talk to a Walmart Store Manager, Assistant Manager or even an Area Associate (i. E., Store Employee) these days since the Pandemic started. I can understand people not wanting to be exposed to the high number of shoppers in a Walmart as is usually the case (especially in my State of Texas where there are so many non-vaccinated people & your stores are lax in making the bully redneck antivaxxers wear masks in the store & obey distancing rules - and although I appreciate opening only every other self check out counter, it makes things very difficult to check out when there's a waiting line there as well as having only 2 or 3 lanes at most opened on your busiest Saturdays & with usually only 1 check out line other than self checkout during the weekday, especially Tuesday mornings that are reserved for us older people. My last experience at my local Walmart was so bad, I have vowed never to set foot in a Walmart again & the only services I have used are drive-up pickup for the Pharmacy & for certain food items I can't find at my local grocery store, which just happens to be across the street from where I live. I understand your stores may be experiencing staffing problems because of the Pandemic, but I want to relate to you what happened then & what's been going on at all 3 Walmart stores in my area - all of them Super Stores, including on this particular day, which was a day at the Walmart like any other day at a Walmart!

There's got to be a better way to get Customer Service from an Associate in a store area (where you can't find a single one anywhere within the store, except in the Garden Area (maybe), Automotive, the Electronics Dept, maybe 1 (2 if you're lucky) in the grocery area, and the Pharmacy & Hair Salon, as well as usually (but not all the time) at least 1 (but usually 2) Associate(s) at the Store's Returns/Exchanges Desk. The place to find a Real Store Manager or Assistant Manager(s) or just even to get Store Help is at that red box area right in the middle of all the cashier lanes & across the aisle from Returns/Exchanges, where the store announcement phone is & usually where the Manager & Asst. Managers tend to congregate in a gaggle (I kid you not - I've counted as many as 7 women congregated there before, Finally 1 left to open a 2nd cash register in Returns/Exchanges & 1 left to help a cashier in 1 of the 3 lanes open that very, very busy Saturday afternoon with an override, which took seconds & then she immediately returned to her little gaggle again. The other 5 were just hanging around not ever doing anything but gossiping, when they could have been patrolling the store to see if anyone needed any help - or better yet STAFFING the store! I wish they'd give customers the initial code to use & the extension to call up to that Managers' Area to get help on those red phones in every area of the store, as otherwise we have to get someone in a nearby department to call up front to get us help & then wait for someone to show up, if they ever do (some stores are better at this than other stores & this particular store is in an area where less affluent people live & I'm happy for them, but they're too crowded for an immunocompromised elderly person to go to I feel. I go to one in one of my City's most affluent areas & it's a miserable joke - at least the last experiences I have had there have been! If no one ever shows up after waiting around for half an hour (I set a timer on my watch), I have to push my cart all the way from wherever I am all the way up to this gaggle of women & practically beg for physical help, meaning for one of them stepping away from the group & returning to where I had been waiting to see if they can help me find something or get someone to get it from the back of the store or get something down from a height I can't reach & (here's the most important part) stay with me until help actually arrives & then they can finally return to their gossip session if they wish to. When I have to go all the way from somewhere in the back of the store all the way up to the front of the store where these Managers are, I've found out that it isn't helpful to me to mention to them just how many times some other area Associates have called them on my behalf or how long I've had to wait before making the decision to physically come get help from one of them in person & then have to walk all the way back to where I was before when I needed help - information you would think the Store Manager should be interested in knowing, but it seems everyone in these Manager gaggles (& there at every store) could care less! The Store in the least affluent area near me has the better Customer Service Response, less having to find someone to call an Associate or Assistant Manager, are the most helpful & their Managers don't seem to congregate up front as much & I think it's because this store was designed with Customer Service/Returns & Exchanges off to the side where most stores have put in their McDonald's.

If these at least extraneous (it seems to me) Asst. Store Managers could STAFF THE AREAS where there are NOT A SINGLE ASSOCIATE, it sure would save some people who have a hard time getting around: especially the frail & elderly, people who are handicapped in some way - visible or not - like those with diseases (sometimes several all at one time), people who are immunocompromised or on chemo (who shouldn't even be out, much less in your stores or any stores, but don't have a choice when they need new tennis shoes or underwear (things like that) because they have no one to help them). The most important people to worry about are those with Sudden Heart Death Syndrome; people with severe breathing problems from asthma, Cystic Fibrosis, or Congestive Heart Failure or even people with A-Fib (all of which can cause death at any time); or people with physical illnesses/ailments not requiring a scooter (yet) such as people with Arthritis (Osteo- or Rheumatic), or are recuperating from joint replacement (usually knees & hips, but can be shoulders & elbows). (I've even had my ankle completely repaired!) And they still may be recuperating several years later, especially now during this pandemic because it's been difficult to get out & do the rehabilitation exercises since most rehab facilities & gyms are still closed down. Or any number of physical diseases or ailments people may be suffering with or are recuperating from emergency operations from: gall bladder removal, appendectomies, liver, pancreatitis, stomach hiatal hernias, esophageal, heart, lung, or kidney diseases. Kidney Disease patients might already be on Dialysis with a very restricted fluid intake & sweating from having to go all the way to the front of the store & back to where their were before when they needed help isn't helping them as the strict fluid restriction means they can only have a tiny sip or two of fluid & need to sit down to cool off & stop losing fluids & electrolytes from sweating. Most people on dialysis carry around several of those twist to activate cold packs that helps to stop the sweating, but then just as many don't because they're elderly, on S. S. & Medicare & Medicaid & these ice packs aren't covered by these insurances & they're living on very tight budgets. And then there are the people living with the neurological diseases such as Epilepsy (getting upset or frustrated can trigger a seizure); Muscular Dystrophy that doesn't always require a scooter just yet, but leaves the person extremely fatigued, which can trigger a relapse of the disease; & Lupus where a person can die at any time. (I'm not quite familiar with this disease as the others, but once a college classmate who was perfectly fine on Friday, was dead before Monday classes, so they never know what will be the fateful trigger, but I don't think getting upset helps them. This classmate's father was in the hospital after a heart attack & she was excited about visiting him over the weekend, so I think either overexertion, fatigue or being upset is what killed her & one can experience all 3 at a Walmart store if they're having trouble getting help (frustration) to run around all over looking for an Associate to help them only to have to exert themselves more by having to go all the way to the front of the store to get help & back to where they were again (fatigue). Any of these people with diseases, disabilities or syndromes like these certainly don't need the aggravation & physical exertion one experiences. (& We were experiencing all this, too, even before the Pandemic hit! And I'm just now getting around to saying something about it!)

Has Walmart been made aware of these lousy In-Store Customer Service Manager/Asst. Manager(s)/Associates gaggles at the front of the store's & how they're not doing anything to help your customers with some "seen" (I've been on that end, too) & "unseen" conditions & how they're doing absolutely nothing to help people with these "unseen" conditions, which could be afflicting any & every customer who walks through your store doors? (& BTW, I really do miss your elderly, Downs Syndrome & Autistic Greeters. They were such a joy & took people out of their own head space & made us think "There but for the Grace of God go I." That was showing understanding & compassion as they were able, just in different ways than the rest of us.) Have your Store Managerial Staff shown any understanding & compassion towards your customers? The answer is a resounding "NO!" I thought not!

I, myself, have severe asthma & have to have my rescue inhaler at all times & your store's understaffing & lack of being able to get help has caused me to have to use my Rescue Inhaler numerous times in your stores - on each & every visit. I also have Osteoarthritis & have had to have 2 knee replacements that I have to keep the scars covered because the sun shining on them when I drive makes them burn. I now also have swelling of the lower legs, ankles & feet & severe pain in the bottom of one foot that even prescription (using my own footprint) orthotics (very expensive (~$500) doesn't help. My Orthopedic & Podiatrist don't know why I have the pain, but think it might be nerve damage from the knee replacement surgery now. I can't spend a lot of time on my feet without having to schedule therapy sessions for Lympadema, but usually just resting with my feet up for about a week will make the swelling go down. Thank goodness no blood clots in the lower legs! I have Fibromyalgia & Chronic Fatigue, a congenital Heart Defect, Mitral Valve Prolapse, which has also caused me to have Long-QT Syndrome of my heart's Sinus Rhythm, which means I have a different type of A-Fib, one all my doctors & Cardiologist know about & it makes me feel like I've skipped a beat, have palpitations (that I take medication for, but it doesn't always work that well on some days), makes me feel lightheaded at times, sometimes gives me dizziness & occasionally I faint without warning at all (no blackness creeping in to give me a warning that would allow me to sit down someplace safe. Instead I instantaneously fall & have hit my head & body on furniture & things, mostly causing huge bumps on my head (1 that hasn't gone away in the 2 years I've had it), a couple of Black eyes (very lucky I hadn't broken my nose), cuts, bruises & abrasions. I'm so lucky I haven't broken anything falling down yet.& the Cardiologist has been "monitoring" it for the past 5 years. But it also makes the unoxygenated blood back up & cause me to feel quite tired & short of breath. So running around a Walmart store, back & forth, doesn't help me here either! The Cardiologist & I are hoping healthy living, a Mediterrean Diet, meditation/stress reduction, medications & exercise can stave off having to have surgery to replace the heart valve. I keep wishing he would at least implant a heart defibrillator, though, just to stay on the safe side. I also have hereditary kidney disease that lost a lot of function from a steady Stage 2 - 45% usage left of my kidney function I had been at for many, many years by taking very good care of myself, but during this last year when I didn't actually see any doctors (just video conferencing) & wouldn't have lab tests done because the only people going to labs were people going in to test to see if they had Covid-19. Well, my knees were still killing me, especially the one I had done in 2019 before Covid hit, so my Orthopedic doctor prescribed a muscle relaxant, one I knew my kidney doctor didn't "prefer" (she never said not to ever take it or to not take it for a long period of time). Well, my last few blood tests I just recently felt comfortable enough to have done at her office showed only 20% kidney function left, which then went up to 22% function & I'm now in Stage 3 Kidney Disease (Stage 1 starts at 20% & is considered Kidney Failure & once you're at 16% kidney function you have to go on Dialysis, which were very much hoping will improve now that I'm not on that medication, but if it doesn't improve & continues to go down, I will have to be on Dialysis & I already mentioned above about the strict fluid intake (which is something like only 32 oz. Between each dialysis session - can you imagine? Now you know why running around the Walmart Store, looking for an Asssociate to help them & getting sweaty, losing fluids & electrolytes is VERY bad for a kidney dialysis patient. I suppose the best thing to drink are Power-Ade electrolyte replacement drinks, so I would be allowed only 2 16 oz. Bottles between each dialysis session, which last all day long & are on M-W-F, so it includes a very long weekend when just that amount of fluid has to last 3 days instead of 2 days! Lastly, I have full spine injuries from the top of my neck, completely down my spine to my tail bone that I sustained in an accident & over a 28 year span, it has progressively gotten worse to the point I now have Degenerative Spine Disease, some Scoliosis (so one shoulder looks higher than the other) from herniated vertebrae & bulging discs & one protruding disc with an Anular Tear, which means it has been slowly leaking the jelly like substance inside the disc; heck, by now there may be no jelly left in that disc at all. So because some discs are bulging, Part of the 2 vertebrae that are above & below the disc are rubbing on each other (bone on bone - very painful!) I also get Sciatica either from it or from a Ganglion Cyst, which is made up of a ball of tangled up nerves that do eminate from the Spinal Cord on that side (my left side), but instead of going directly to the place the nerve is supposed to end at, it has been stopped along the way, with many other nerves, completely wrapped around & though each other, like a rat's nest & enclosed in a cystic covering & has fluid in the Cyst. As the Cyst gets larger, it puts more pressure on the nerves in it & around it, causing more pain & it seems to me that my Sciatica is really worse on that side, going completely down the back of my buttock & leg clear down to my ankle, while on the other side the pain only generates from the buttock to the top of the back of my knee. These cysts can't be untangled or removed as if they removed it, I could get completely paralyzed on one side or lose bowel or bladder control or just be numb on the entire left side. The only thing they can do is periodically remove the fluid (lots of fluid) with a big long centesis needle & huge syringe - several huge syringefuls. That helps to relieve some of the lower back pain for awhile, but sometimes my back pain, which on a good day is generally 6-7 out of 10, but on a bad day is 10+, when all I do is cry in pain & I can't do a single thing once I find a way to sit that alleviates some of the pain. So, once again doing a lot of unnecessary running back & forth just to get someone to help me at a Walmart Store just makes my spine compress more from standing up or lifting bags out of the shopping cart into my trunk & then it sometimes takes me a week to completely unload the car (I bring in the frozen, refrigerated & fresh food (like bread & fruits & veggies & anything that can melt or cause it to taste funny (cranberry juice, ketchup) & then bring in all the other bags little by little over the rest of the days & they have to be packed very lightly or else I either get an asthma attack or will be in horrendous pain. I try to not make a bag more than 5-10 lbs each! I do like the self checkout because I can then make sure the bags are packed the way that's easiest for me; however the drive up service will mix things that definitely need to come into the apartment with things that can wait until much later & I hate that. I basically have to take other grocery bags (I like the paper bags) & unload everything out of the plastic bags & repack it all so it's most convenient for me & causes me less pain when I'm already fatigued, back & neck killing me, having a Sciatica attack & maybe palpitations &/or an asthma attack, along with very swollen legs, ankles & feet! I wish Walmart had carryout like the grocery store across the street does! When I'm in a lot of pain all I can use is Tylenol (because I'm allergic to all the pain killers except the ones they use during & after surgery & I have to save those for surgery or they won't kill the pain from surgery if I take them everyday now. I do use some pain creams, but the one I like best is Icy-Hot, the big extra long & extra wide back patch with the vibrator in it is the best!

And I just love your Security Personnel who have told me several times, even though I have medically approved Handicapped license plates that I "don't look handicapped" & even got a ticket from the Police Department (not a note like your Your Security people are usually pretty nice & helpful, but I've had quite a few say to me "You don't ?look' handicapped." I wish you would inform them, like I do, that unless they're familiar with my medical records, they have no idea how badly handicapped I am or not! That usually shuts them up, but I'v been harassed clear up to the automatic doors sometimes; actually quite a few times! What's with that?

I've been doing some additional thinking about the store staffing problem & not ever being able to find an Associate for help. First, I wonder if they're all in the back of the store unloading the day's/night's delivery truck & sorting the items into Departments? Or, this is the problem: "Too many Chiefs & not enough Indians" & the Assistant Chiefs (Asst. Managers) don't want to even deign to staff the store areas where there are no Associates even though that's what is needed! Another thing I found out awhile ago is why some stores never answer their phones. Apparently the Phone Operator is located at the Dressing Rooms & if there's no Associate staffing that area, the phone never get answered, even with the "Press ?1' for? Dept. Press ?2' for another Dept, etc. & if you need to speak to a Manager or the Operator, Press ?0'. Well no one answers if you Press ?0' because no one is there to get a Manager on the phone for you. I've tried pressing the # for the Customer Service/Returns/Exchanges Dept. because I know they're just across the aisle from the gaggle of Managers & they generally (98% of the time) won't go get the Manager, saying "I can't leave my area with Cash in the Cash Register." I know all they have to do is lock the register with the key & either give it to the locked office area or take the locked cash drawer with them to get a Manager. Or even just waving their hand at the gaggle of Managers should get one of their attention. I'v even had to call the Hair Salon or the Bakery at times to see if they will get a Store Manager for me & if they're not busy, they'll do it. I even do this while I'm still inside the store, not at home, because I'm just too exhausted & in excruciating pain to be doing all that running around.

Some stores have only 1 lane open & everyone else having to use the self checkout, which then has a line that loops through the aisles up front (& not everyone will stay 6 feet away (or at least a shopping cart away either). So I don't understand why they don't open more lanes when they can hear some people very loudly complaining about the only 1 lane open, or why this gaggle of women have to stand around up there doing nothing when they could be staffing the lanes or the store or going around & checking to see if people need help or not, but they don't even budge or answer their phone except for calls from an Associate & then they just ignore those calls for help! And because I have had trouble so often getting someone to help me find something in a store, there have been times I've had to ask the Store Cleaning Staff where I might find something & they're always so nice & kind & will tell you exactly where to find what you were looking for. The Manager of the Garden Center is great with helping to find things in the hardware, nuts & bolts & stuff, paint, plumbing, air filters, etc. area most of the time. He even got one of those Lasko Oscillating Tower Fans (its at least 3 ft. Y'all) off a top shelf for me once! The Automotive guys ((if they're not busy) will sometimes help you get stuff off a high shelf, too, & sometimes even a tall Grocery guy. But a lot of the time it's just the kindness of other shoppers I have had to rely on. There was the time I needed a rolling cooler off the top shelf (why they would put such a popular item so far up I don't truly know. Like people in my City don't go fishing a lot or what?). I must have waited more than half an hour & several phone calls made by an Associate in the electronics area & no one ever came. So I must have been there about 40-45 minutes by the time these 2 guys go from one side of the store to do grocery shopping & they were coming back my way (turns out 1 Guy was getting tired put on his car & an oil change). These guys were well over 6' tall (I'm only 5'3" & 67 years old) & one of them stopped, walked to the back of the aisle, which if I remember right was near knitting supplies & toys & I wondered why they were coming down the aisle not looking at anything. Finally one said "We've noticed you've been waiting here an awful long time. Is there something we might be able to help you with?" I told them I needed a rolling cooler & it was all the way on the top shelf. They said to "hang on a few minutes & we'll be right back" & left their shopping carts with me. Five minutes later they're back with a step ladder & one of those outdoor push brooms. One guy goes up the ladder & was actually able to grab one rolling cooler by the handle & hand it down to his friend. I really worried about the push broom idea - what if the cooler fell & hit his friend on top of his head, in his face or on our feet (we were all wearing flip flops)? But they didn't have to use the broom. They said "We ought to just leave this all here in case someone else needs to get something off from up there because there's no help in this store!" And this was at a Super Store that should've had more help as this was before the pandemic!

Anyway I look at it, In-Store Customer Service, the gaggle of Store Managers/Asst. Managers are all worthless & Walmart Sucks!

Before I Go: I also got to thinking more about the Sudden Death incidents that could happen occasionally to one of your customers & it made me wonder:
Do ALL your Store Managers/Asst. Managers & Associates ALL know how to administer CPR in their Store Training & are they CERTIFIED to administer it (which has to be done yearly)? It's better to be administered by 2 people than just 1, but 1 is better than nothing! Do your Managers/Asst. Managers & Associates have the disposable mouth pieces (especially during this pandemic?) for doing administering Mouth-To-Mouth Resuscitation while doing CPR available in every area of the store when you might be running around the store looking for one while the person is dying?
Most importantly, do ALL your stores have a Defibrillator in each store (located in the middle of the store (like at the dressing rooms area) so it's equidistant to every Manager/Asst. Managers & Associates. For someone having an A-Fib attack, every single second counts & the person needs to be defribulated immediately - shocked back into normal sinus rhythm. The person won't live until an ambulance arrives - it will be too late for them.
And if ALL your staff aren't qualified to administer BOTH CPR & Defibrulation, either kind of person will be dead by the time an ambulance arrives! A-Fib is a very silent disease most of the time & usually strikes a young & very healthy appearing athletic person without feeling anything weird coming on. The person just goes into A-Fib & drops to the floor. I have heard even a taser is better to use than nothing (I know y'all sell guns, but do y'all sell tasers? & Of Course, someone would need to be there to get a fully charged taser or it's a worthless idea!). The person & even their doctor's usually aren't aware that this person is susceptible as they're aren't any symptoms or defects at all until you're older & you start feeling palpitations or irregular heartbeats (although age doesn't matter & it can strike anyone at any age & in any physical condition) & once diagnosed (usually in older age - 50s or so), they & their doctors/cardiologist are very aware the person has the disease & they're on medication, which helps with the palpitations only & still they have the propensity to suddenly drop to the floor & need defribulation just like the young athlete does. Most every time a person has had a A-Fib attack where they drop to the floor & need to be defribulated, a cardiothoracic Surgeon will immediacy implant a pacemaker into that person's heart. You can't tell who people with A-Fib are - they don't show any signs & symptoms when they're young & healthy especially or they're people who look just like you & me. And weight & other diseases doesn't have anything to do with it! It comes on suddenly & the person crumples to the floor, but it's not a heart attack (this comes on suddenly; whereas with a heart attack a person might experience symptoms over several days to just hours. These people are perfectly well 1 minute & the next second without warning are on the floor literally feeling like their heart is running an extremely fast marathon & they can't breathe because their heart's sinus rhythm has crashed & they need to be immediately defibrillated (shocked) back into sinus rhythm! Do your stores ALL have a Defribulator & are ALL staff trained in how to use one because as I said, these people with A-Fib would be dead by the time an ambulance arrives.

I placed an order on 2/19/2024 and was supposed to receive it on 2/20/2024. Walmart took a picture of that order being delivered BUT THAT HOUSE WASNT MY HOUSE. I have called more than 10 to Walmart.com but they have failed to correct their mistake. I checked with all of my neighbors on my street and no one has seen my package. This is extremely stressful