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Vons Complaints & Reviews

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Vons - Nevada, Las Vegas / False Advertising

To
TOO SMART on 2015-07-01
I have been ordering VONS home delivery for years, however, I noticed that the prices shown on their weekly flyers do NOT match the prices online. I sent them an e-mail on June 25 and another on June 29 asking why the difference but have received no reply. An example, the flyer shows 4 limes for $1, online it shows 60 cents each; mayo $1.99 online $3.99; I could go on and on. I live in Las Vegas, and like hundreds of others I do not have a car, it has been 110F every day for the last two weeks and continuing. Me and many others wish that another supermarket like Smith's or Albertson...

Vons / wic issue/rude customer service& manager

Pr
prinney on 2014-09-21
I went to use a WIC check, (2 actually), 1 for 2 juices for 64 oz, and 1 for a loaf of cheese. I clearly know WIC as I have been using it for 3 years. The label on the cheese said "wic" and I decided to get the Tillamook Colby Jack Cheese. When I got to the register the checker "Chanell" started of whining and compaining to herself and the checker behind her stating, " why are WIC checks on different checks now, is this cheese eligible, I don't think it is".. I explained to her that it had the"+" sign and that it was clearly listed. She said, "oh let me show you why its not" and corrected...

Vons - California, Chino Hills / Rude employee

Di
Diana Det on 2014-08-21
Today is August 21 and it's 9:24 pm. I just shopped at Vons on Chino Hills Parkway in Chino Hills. Store manager is Ron Rios per my receipt. I had a terrible experience with a very rude employee. The employee's name is Sandy. This middle aged lady was very busy speaking with another customer right before me and they were discussing some type of rates for something. Both were so busy, I'm glad Sandy noticed me at all. She started scanning my order without even greeting me and then she made a strange sign to me whether I have some type of a card. I understood that as if she wa...

Vons - California, Pasadena / CUSTOMER

Me
MEATMAN15 on 2013-01-22
THIS IS NOT A COMPLAINT ON VONS BUT RATHER A CUSTOMER WHO IS IGNORANT, POMPOUS, AND CLEARLY HAS NO LIFE NOR GOOD INTENTIONS IN HER BODY... I UNDERSTAND YOUR TOO MUCH OF A COWARD TO SHOW YOUR NAME OR YOUR FACE AROUND MY STORE, (NOTHAPPY111) USERNAME BUT THS IS THE ACTING ASST. MANAGER FOR VONS PASADENA STORE 2858 COLORADO AND SIERRA MADRE, AND THIS IS IN RESPONSE TO YOUR RIDICULOUS COMPLAINT AGAINST MEAT DEPT EMPLOYEE MARCUS SIMS... YOU CAME TO ME CLAIMING TO HAVE SEEN MR SIMS SMOKING MARIJUANA OUTSIDE OF THE STORE SEVERAL TIMES WHICH IS INSANE AND FALSELY REPORTED... NOT ONLY WAS HE NOT...

Vons / Double coupons

Cd
CDUKSHN on 2011-03-27
Double coupons? Sure! With some stipulations. Vons will gladly double manufacturer coupons only and only up to $1.00. If the coupon is for .10 cents off something they will double it. If the coupon is for .99 cents off, they will kick in another penny. This is not "double coupons". This is "double anything under .51 cents". See I think this is still a pretty good deal but not after what I just saw on tv. There was this show which was about coupon addicts. Based on the quality it seems as though this footage was likely captured some time within the last year or 2 ('10-'11). What these...

Vons - California, Redondo Beach / Employee Rudeness

El
ElleBou on
I went to shop at Vons today and was asked, after swiping my debit card, if I would like to donate to the cancer foundation. I pressed no. I then was asked by the clerk if I would like to donate funds to the cancer foundation. I told him I was already asked that, he replied that he felt it was a good cause. My daughter explained to him that we had just lost her son to cancer and we do our share. he replied that he lost his mother to cancer and that it was a privilege for him to ask for money for the cancer foundation. I would like to point out that I do not go to Vons to donate to any...

Vons - California, Ojai / poor service and bad attitude

The mangers and the checkers act like there doing us a favor, it"s like we are there for them! They have a bad attitude !- for instance I was in line 15 items or less - handed the checker some coupons - her reply was this was going to take some time ! By the way it was early in the morning and it was not busy! I know this sound petty but may be some of the Vons reps should come up here to Ojai and check it out for themselves! You just spent a lot of money remodeling the store ! Maybe your money would be better spent retraining some of the employees on what costumer service is all about! By the...

Vons - California, El Cajon / customer service

I came into the store wanting to use their western union because I had already came in there to buy some groceries previously. Well when I came back from unloading the car everyone was on a register and it took managers to all of a sudden say that the machine was done and I would have to go somewhere else down the street. It bothered me because they couldn't take the time to help me but had time to step away from the register and tell me to go somewhere else! It was unappropriate the way they handled this situation when I overheard one of the managers say to the other there is on one at the service desk and assume that the machine was broken!

Vons - California, Huntington Beach / home delivery

St
lthe store called this afternoon to tell me my debit card wouldn't go through for an internet delivery order. i called my bank and was assured there was plenty of funds available. After the store tried several times to run the card and the bank claimed they weren't going through and the fault was with Vons they said they would try again and call if it still didn't work they call. When no call came I assumed it worked. When they hadn't delivered by 7:30 i called customer service and was told the delivery had been cancelled. I use an electric scooter because of a disability...

Vons - California, San Diego / NOT ENOUGH CHECKERS

On
The CLAIRMONT SQUARE VONS NEVER HAS ENOUGH CHECKERS I HAVE TO WAIT 30MINS TO GET CHECKED OUT AND THE SUPERVISOR DIDNT EVER CARE SHE DID NOT HELP OUT THE POOR CHECKER, THAT CHECKER WAS TAKING ABUSE FROM PISSED OF CUSTOMERS AND SHE HAS NO HELP NO ONE TO BACK HER UP!!! THAT STORE IS THE WOREST VONS I HAVE EVER BEEN TO. BUT THAT CHECKER THAT NIGHT IS ONE OF THE BEST CHECKERS I HAVE MET.

Vons - California, Inglewood / descriminiation

Cl
claudia on
a black employee looked at me in a discriminating manner since im hispanic when i picked up a hair polisher, after i decide not to buy it so i left it on the shelf when i went to pay the employee came to me asking were is the thing, iwere is the thing humiliating me infront of the other customers and cashiers so i had to take her to it and show her, i asked to speak to the manager hironically he said sorry and that his merchandise was low like if we were to be blamed for that..this was the first time i have been there and i donot plann to go again///

Vons - California, San Diego / Bad customer service

Le
Lester on
I have been a Vons Customer for over 30 years. In my current town of residence, Scripps Ranch San Diego, there are 2 grocery stores, both Vons. This has never been a problem for me as I have always liked shopping there. However, recently it seems like the cashiers are getting less and less friendly. That, I can deal with. But today I spent $413.oo at Vons and the cashier said that I would be getting more "free gas" added to my card. I was overjoyed. Then she asked for my card. I didn't have a card because I threw my previous gas card away. NO ONE EVER TOLD ME TO KEEP IT! When I received...

Vons - Nevada, Las Vegas / food poisoning

My husband and I were visiting Las Vegas for our 28th wedding anniversary. We stopped at the Vons (dstore 2615) after golf to pick up some snack food. At the deli counter they were offering '5 dollar Friday Chicken Tenders' - 1 LB for $5.00. We bought a pound (about 5 tenders) and asked for Honey Mustard dipping sauce. About 4 hours after eating them I became violently ill, throwing up followed by alternating chills and sweats. 4 hours after I became ill my husband did the same. We know it had to be the tenders and/or honey mustard sauce as it was the only thing we both had eaten...

Vons - California, Studio City / Overdue Refund

Al
Alison on
On 12/24/07, I bought two gift cards for the family of a homeless boy that I tutor at a North Hollywood shelter -- a $50 card for groceries and a $50 for Sears department store. A few days later, the mother of the boy called to tell me that they had taken the bus to Sears, picked out their merchandise and then were unable to pay for it as the card had no credit on it. I took the card back to Vons, and they said they couldn't put any credit on it and I would have to purchase another card, then wait for a refund of the $50 I paid for the original card. I have called and gone in to the store...

Vons / They ripped me off

Va
Valerie on
On Aug 15th, I purchased a $50 AMEX gift card for a friend as a gift. I later on find out that the card had a zero balance. I called the VONS corporate office & they agreed to replace the card. I picked up the replacement card and later on find out that the replacement card also had a zero balance! I called once again and they apologized & agreed to replace the card for a 2nd time. I picked up the 2nd replacement card and it also had a zero balance! Is this a joke??? Am I just supposed to forget about the $50 and write it off? I want my money back! $50 may not be a lot for some people but it is a lot for me! Refund me back my money VONS in Granada Hills in cash or a check-not another gift card!

Vons - California, Simi Valley / Poor customer service

Ke
Keri on
I went to Vons at about 8pm on a Sunday night. I only had to get about 6 things. I thought this would be a quick trip. When I approached the checkout there were two VERY long lines. I looked for other checkouts with the light on. I looked for the 15 item or less line. The only lines open were the customer service line and the 15 item or less line. Each line had at least 14 people in it. This is not my idea of how to get people in your store. I waited a very long time to checkout. My husband was in the car waiting for me because this was supposed to be a very quick trip. I got into the wrong...
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