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VL Health Shop Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with VL Health Shop at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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7:27 am EDT

VL Health Shop An unauthorized credit card ch

An unauthorized Credit Card charging for products I did not ask for neither have l received yet am charged. I had given my details of my card for a Belly Fat Burning product which I received and paid for the shipping ONLY. I am NOW being charged CONTINUOUSLY for products I have not asked for, $250, $45, $55, $250.

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10:05 am EDT

VL Health Shop Megadrox / Testadrox

I responded to a "Free Trial" of these two products with a cost of shipping only. I was billed $4.95 and $5.95 for one bottle of each supplement. Imagine my surprise when I was later billed $54.95 and then $59.95...
I called customer service at 888.552.3685 to cancel any further charges to my credit card. I assumed that I would be receiving one more bottle of each supplement at the regular price, but I was told I am being charged for the "free samples" because I did not call in within 14 days. I don't know where it says that is required, but I was called shortly after placing the original free order and was not told anything like that. It is a scam and ripoff and I should get my money back...but I won't hold my breath. After trying very hard to up sell me even though I was trying to cancel, the customer service rep rudely gave me a cancellation number of [protected]. This practice of "free sample" is very deceptive and should be against the law!

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8:47 am EDT

VL Health Shop "Free" Sample Megadrox/Testadrox

This complaint deals with what I see as shady business practices. This company, as many others have noted, will lure you in with the promise of a "free" sample of something, have you click the "Terms" box (knowing full well, NOBODY will bother to go read it), charge you for shipping, then 14 days later charge your card for $50-$60 dollars (in my case). What you fail to notice until you actual go back and read the Terms, is that you were really only buying a 14 day trial, and that if you failed to cancel before that period ended you would be charged full price. Ok, shame on me for not reading the Terms, lesson learned. BUT, this is not a very ethical way to do business. You would think that with all the complaints about the same thing, they would change something, maybe put that in VERY BOLD letters in a page that you are actually going to be forced to see. Apparently though they are just out to sucker as many people in as they can with no real regard for the product they are selling you. Fourteen days is not really a realistic time period to judge these products in the first place, and after this I'm not even inclined to finish the product I have. I may, and if it does seem to be of benefit, you can be sure I'll sure I will be going ELSEWHERE to purchase it! You got me Volcan Health! Good for you. I will be calling you Monday, to cancel any auto payments you have in store for me, and calling my bank to make sure they do not allow any charges from you ever again.

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Is VL Health Shop legit?

Our verdict: Complaints Board's detailed analysis reveals VL Health Shop as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with VL Health Shop, thereby safeguarding their personal and financial interests.

VL Health Shop earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of VL Health Shop shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 0% of 0 complaints being resolved, VL Health Shop slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

VL Health Shop's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.

Exercise caution when using vlhealth.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

VL Health Shop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • Vlhealth.com you are considering visiting, which is associated with VL Health Shop, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
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3:50 pm EDT
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VL Health Shop Metabo Matrix

I placed an order for what was supposed to be $4.95 + .99 for S/H and then got charged $59.95 for what was supposed to be $4.95. The Company refused to refund my money and said "it was in the fine print which you agreed to" I NEVER AGREED TO ANYTHING and there was no fine print where I ordered from on the web it said NO OBLIGATION, WE DON'T SAVE YOUR CREDIT CARD INFO. Yet, here we are. I called them and spoke to Lisa, I asked for a supervisor and was told no, that they can't help me anymore than she can. I called back and got Lisa again, again same response. Had to file a dispute with my bank, order a new card so they can't keep charging my account! SO MAD, THIS SHOULD BE ILLEGAL! Going to report them to every agency out there!

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Update by Mad Mad Mama
May 18, 2016 3:51 pm EDT

I placed an order for what was supposed to be $4.95 + .99 for S/H and then got charged $59.95 for what was supposed to be $4.95. The Company refused to refund my money and said "it was in the fine print which you agreed to" I NEVER AGREED TO ANYTHING and there was no fine print where I ordered from on the web it said NO OBLIGATION, WE DON'T SAVE YOUR CREDIT CARD INFO. Yet, here we are. I called them and spoke to Lisa, I asked for a supervisor and was told no, that they can't help me anymore than she can. I called back and got Lisa again, again same response. Had to file a dispute with my bank, order a new card so they can't keep charging my account! SO MAD, THIS SHOULD BE ILLEGAL! Going to report them to every agency out there!

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8:30 pm EDT

VL Health Shop Testadrox TR and Megadrox TR Unauthorized Recurring Charges

An online advertisement stated one could try these products for shipping cost only. The products were shipped and the stated shipping cost posted to my credit card account.
The company has now without my authorization continued to bill my credit card for further charges that were never mentioned or agreed upon by me, the credit card account holder at any time.
This company, "Volcan Health" (vlhealth.com) out of Scottsdale Arizona is a bunch of crooks.
I also heard bad reports about them after they had shipped the trial product offer but before they later billed my credit card for outrageous amounts. I contacted them through their web site and told them not to ship or bill other than the initially agreed amounts. They did not respond and fraudulently billed me anyway.

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5:43 pm EDT
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VL Health Shop Metamatrix

I responded to an email about receiving a free trial of Metamatrix and another supplement but you only pay for the shipping. I should have known then that the company was a scam when I received two charges for shipping. I have tried to contact the company, but all their websites state that their DNS server can't be found. If I can't get on their website I can't find a number to call them. I now have two unauthorized charges to my debit card for products that I not only didn't order, but I haven't received! VL Health falsely advertised free product and took advantage of individuals who wanted to try a product to lose weight and help give energy! Lies!

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Paula Mcintosh
, US
Apr 28, 2016 1:47 pm EDT

I have just experienced the same problem and they just charged my account 59.95 after charging for shipping and handling for a bottle two weeks ago. How do I get them to stop taking money from my account. There was nothing stating this was a monthly thing and I only got one bottle of pills, that didn't work anyway.

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2:44 pm EDT

VL Health Shop Diet / Charged my debit card without consent.

On March 14, 2016 I did a free trial, only paying for shipping. I was charged .99cents then 1.99 for shipping. I thought okay, easy enough. If the product worked and I liked it later on I could order more. Well, then I see I was charged 4.99 and 3.95. I thought what is this for. The invoice on the package had no terms, no agreements. I did not give consent for anything to be taken out of my account. There was no number on invoice or package, everything was as if they made it hard to contact them. So here is today. I am a single mom of two. Pull up to get gas and my card was denied. What? I had just checked it and had 170.00 on it. I call and find out 59.95 and 49.95 was taken out of my account twice. What? Embarrassed, I left the store to get on internet to find out about this company. To my surprise, there is stuff all over the place of how this is a scam, fraud. I called the number I found. The man Robert seemed very illiterate of his job. I complained wanted my money back and everything cancelled. He kept trying to tell me about the product, would give me a discount, would give me longer time, wouldn't let me talk to a supervisor. He cancelled and gave me some numbers, I asked for a conformation email. Oh, we don't do that mam, we just give you a number. I said I want my refund. We don't give refunds. I began to talk again and he just talked over me as he was reading his script and hung up on me. So, there you go. Don't buy anything with your debit card or from companies you don't know about. So, this week my kids will do without. Thank you so much VL HEALTH!

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8:11 am EDT
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VL Health Shop Charging credit card without authorization

I ordered a trial of celleral eye gel and serum
And a month later was charged $59.99 and $49.99 and $69.99 for another product I never even ordered ! Over $180 charged to my card unauthorized . I called and was offered 50% back on the item I was charged for but never order or better yet not even received ! Unbelievable . Items unopened and I was still told I could not return them . Beware do not order anything from this site . The metabomatrix is what was charged and I never even ordered it .

Read full review of VL Health Shop and 1 comment
Update by Jami Muhle
Apr 09, 2016 8:46 pm EDT

Call your credit card and they will take the charge off and contact VL health and get the money back .

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SteveWann
, US
Apr 09, 2016 2:47 pm EDT
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I'm in the middle of exactly the same thing happening to me. So far only $59.99 Isn't this against the law?

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6:42 am EST

VL Health Shop The company has taken money from me and still hasn't refunded it

I received the offer from VL Health and they wanted to sell the supplements. I needed to pay only for the shipping. I agreed and provided the details of my credit card, but the seller has taken two charges for the shipping. I noticed it and immediately emailed the seller, and asked to explain why they took two charges and requested refund. They rep said that they would return money, but 4 weeks passed and since nothing has happened.

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CH997
SAN DIEGO, US
Oct 27, 2020 2:33 pm EDT

This company with an address of P.O. Box 4800, Scottsdale AZ 82561 appears to operate under a number of different names.

I recently noticed a number of charges on my credit card from "COMPLEXION8887271334 [protected] TX". When I called the [protected] number, with probing the rep told me it is a membership company he could not tell me which products they sold. He said they were Super Savers Membership. The clearly had my contact information and my CC #. I requested removal of all charges. He said he could cancel my membership; which I never requested, but could not remove the charges. I then spoke with supervisor Audrey who agreed to remove "some" of the charges, but not all of them.

I pushed Audrey to tell me the primary business of the entity and she repeatedly gave irrelevant scripted responses, e.g., "You can have access to all of the on-line discounts..." However she could not name the products or the websites where the products were available.

Clearly a scam.

Chuck

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Alex Garabedian
, US
Jun 06, 2016 7:33 am EDT

Purchased a free 30 day trail with them on Megadrox and testosadrone. Not only did not product have bad effects, I too took the deal of S&H trail purchase only. Then 22 days later after the purchase I was charged $55. I called them three times, finally I was able to get through to them and I was advised that it was a free 21 day trail with 30 day supply sent to me, and since it was after 21 days and I did not call to cancel the account before then I would be charged the full amount. I disputed for 20 minutes to no decision, but offered a 25% lifetime discount. I immediately closed the account to stop future charges. I am calling my bank to dispute the charges

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Ashley Chelone
, US
May 19, 2016 1:40 pm EDT

I have never been so disgusted in a company before. You charged me over $100, then what was quoted and when I can to cancel and see why this what charged, your only answer is "sorry we can't come to a resolution", and then hang-up. Your customer service did this twice to me. Hanging up on customers is the most dis-tasteful thing you can do. You don't treat people this way after they give you business. I will be spreading the word to everyone about your company.

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d.mendibles
, US
May 19, 2016 2:24 am EDT

This company is the biggest scam I've ever seen. Never did I read, or sign up a subscription with this company. What I read was that I would be offered a free trial, all I had to do was pay the shipping. Then, just like the others, this rip off company tries to charge me 4 shipping cost for two items. Then I also was charged 69.95 for the two trial jars. I never agreed to pay for the jars, full price after 14 days. When I called the company they indicated to me that those two tiny jars of cream were a 30 day supply. When I replied to them that I wanted nothing to do with their products, and requested a return to sender envelope, I was told they could not accommodate my request and as I was still speaking they hung up on me. "kudos to their professionalism and their trained rudeness" I was hung up on twice.

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nmglenview
, US
Apr 18, 2016 3:45 pm EDT

The same exact thing as described above happened to me earlier this year. I purchased one product and received a total of 6 charges 4 of which were unauthorized. I called them and threatened to dispute the charge with my credit card company and they offered and executed a 50% refund but they still ended up stealing about $60 from me.

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zoie5g
, US
Apr 15, 2016 9:44 am EDT
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I echo these statements, I had no knowledge of their business practices till they took money from my account without my approval. That is theft.

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mischl
Roanoke, US
Mar 10, 2016 9:40 am EST

Apparently this company uses the "charge the credit card and see if we get away with it" method of marketing and sales. They got my credit card number by offering a "free" jar of face cream and asking just for $4.95 shipping charge. a month later they made an unauthorized charge of $69.95 to my card without notifying me or asking permission. Luckily, the Bank of American Fraud Protection Unit called me and reversed the charge.

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Jennifer Nagely
, US
Apr 04, 2016 2:59 pm EDT
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Supposedly the charge was in the terms but I don't think it was made very clear and looking at the reviews I wasn't the only one who feels they were tricked or cheated. I am requesting a refund for the $69.95 and $49.95 that I was charged 14 days later. my name is Jennifer Nagely my address is 1310 Lakeshore Dr., Sabetha, KS 66534 I am seeking a refund for the 69.95 and $49.95. This took place sometime in the month of March.

Thank you,

Jennifer Nagely

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Jennifer Nagely
, US
Apr 04, 2016 3:00 pm EDT
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Supposedly the charge was in the terms but I don't think it was made very clear and looking at the reviews I wasn't the only one who feels they were tricked or cheated. I am requesting a refund for the $69.95 and $49.95 that I was charged 14 days later. my name is Jennifer Nagely my address is 1310 Lakeshore Dr., Sabetha, KS 66534 I am seeking a refund for the 69.95 and $49.95. This took place sometime in the month of March.

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mkathyj08
, US
Mar 28, 2016 4:38 pm EDT

My mother saw an offer on tv and called to order a "free" trial. She was initially charged 5 separate times totalling $13. Then she was charged twice at the beginning of the month for $49.99 and $69.99 because she didn't cancel her trial she was charged again 2 separate times at the end of the month! I called about a refund and they said they could cancel the subscription that she never even signed up for and give a 50% refund or return the product for a full refund. She has only received ONE product but has been charged for FOUR! I'm hoping we will receive the other products so I can return them as well.

ComplaintsBoard
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6:17 am EST

VL Health Shop I have three pending transactions and need to return money back

Another scam. I didn’t buy from the company Vlhealth and I checked my account and found out that three pending transactions were made. I am shocked and I have already emailed these people, but no one responded. I informed my back about these fake charges and asked to help me, because the company was irresponsible. I think that the best way for me would to close the account and I wouldn’t lose my money.

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Cannedmushroom
, US
Jun 07, 2016 11:15 am EDT

I also ordered 2 “free” samples, all I was supposed to do was pay shipping. 1 month later I have 2 pending charges for $54.98 and $56.98 from VL Health on my bank statement. I called 3 times to VL Health customer service and was on hold for over a half hour. Finally the 3rd time some lady picked up the phone. After I explained that I did not singe up for anything but the “free” samples I asked were was it stated about the reoccurring shipments because I looked for anything that may have stated that before I sent my request for the free samples. She goes on to tell me that it is not on the web page but on a follow-up email that the samples have been mailed. Talk about deception! Then she said they have canceled my account, I explained that I did not sign up for any account. She then interrupts me saying that I will no longer reserve the shipments and that they will not refund my money then hangs up on me. To top all of this off the fraudulent charges overdrew my account. I have since opened a fraud claim against VL and await a ruling. BUYER BEWARE!

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Adam Airgood
, US
May 24, 2016 6:48 am EDT

I need to cancel my subscription to this product I never received anything from you and dnt know why you keep charging me 60$ a month my name is Adam Airgood thank you very much

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Tom Johan
, US
Apr 21, 2016 10:09 pm EDT

These companies VLHEALTH.com and GREENVENTUREHEALTH.CO are both SCAMS. I never requested their product or knew anything about either companies. In a fraudulent manner, both companies obtained my credit card number. After checking my statements I discovered that on 03-30-2016 VLHEALTH.COM had charged $0.99 and $3.95 on [protected]. On 03-31-2016 GREENVENTURESHEALTH.CO had charged $1.99 and on 04-01-2016 charged $1.95.. On 04-19-2016 VLHEALTH.COM charged my account $69.95 and GREENVENTURESHEALTH.CO charged $49.95. I contacted my credit card company, filed a fraud report and had them terminate my account. MAKE SURE YOU RECONCILE YOUR CREDIT CARD OR DEBIT CARDS ACCOUNT EACH MONTH WITH YOUR STATEMENTS. There are many nefarious companies out there. BEWARE!

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Tom Johan
, US
Apr 21, 2016 9:46 pm EDT

The same tactics were used on our credit card. VL. com and their sister company fraudulent added the following charges to my account. VL.com began with an initial amount of $0.99 on 3-3-2016 $3.95 on [protected]. Their other company Greenventureshealth.co charged $1.99 on [protected] and on 04-01-2016 they charged $1.95. On [protected] Greenventureshealth.co charged $49.95 and Vlhealth.com on [protected] charged $69.95. I have never done business with these people and have no idea how they obtained my credit card number. I called my credit card company and filed a
fraudulent claim charges and had them issue me a new card. These companies are a SCAM. WATCH OUT. MAKE SURE YOU RECONCILE YOUR MONTHLY CREDIT CARD STATEMENTS EVERY MONTH! AJ

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Lisa Hartman
, US
Mar 27, 2016 4:32 pm EDT
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Hi this is LISA Hartman again. VLHealth promised to deposit 69.95 back in my account. They credited 69.95 back in my account only to deduct it right back out the same day, causing me another $36.00 overdraft fee. This company is a SCAM! BEWARE! I am going to my bank to get this staightend out but this company has cost me money I do not have to waste and a lot of stress.

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Debbie L McCourt
, US
Mar 27, 2016 9:11 am EDT

I also ordered a trail of this product.. Then was charged to separate charges one for 50.95 the other for 59.95.. These were not authorized charges.. When I called & questioned them they told me that since I did not reply with 14 days I was charged full price.. SCAM big time!

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Lisa Hartman
, US
Mar 12, 2016 12:01 pm EST
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I have also been scammed by this company. I paid for two small trials of face cream and was charged a total of $7.99, but after a couple weeks $69.95 was deducted from my account. I never approved that charge and it resulted in an overdraft from my bank. I called them to get a refund and when I asked what was I getting for the $69.95? They said the original trial size face cream they sent! I paid for those creams and they were not worth $7.99 much less $69.99! But I kept on trying to get my refund and they finally said to mail back the creams and they would refund my account. I will post again later to tell you if they keep their word. LISA H

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Julie Weflen
, US
Mar 11, 2016 4:50 pm EST

Please cancel all orders now. Please return all money back to my account. Thank you. My name is Julie Weflen. And do not know where this company is or what it is.

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+1 (888) 552-3684

Website

www.vlhealth.com

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