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2.6 113 Reviews

VitalChek Complaints Summary

37 Resolved
49 Unresolved
Our verdict: Dealing with VitalChek, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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VitalChek reviews & complaints 113

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1:36 pm EDT
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VitalChek Robbing single parents!

I am a divorced working mother of 5, raising my children by myself. Upon the decision to remarry, I ordered a copy of my divorce records from VitalChek. The only piece of information I do not have is the actual date of my divorce. I received an email from VitalCheck stating that my order cannot be completed. Upon my asking for a refund of my almost $70, I was told that they will not give me a refund even though they cannot provide the service I paid for.

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12:48 pm EDT
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VitalChek Kindness is alive and well at Vitalchek

- Even though my order was shipped back to the sender by UPS because I didn't pick it up in time, Vitalchek went the extra mile and contacted the sender to have it mailed to me AGAIN via USPS for free. This is a good company that cares about the satisfaction of their customers: Even though they were well within their rights to have me repay a processing fee without doing a thing, they fixed MY mistake in order to secure my satisfaction. I definitely recommend them to anyone ordering records.

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11:27 am EDT
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VitalChek Many Docs, Zero Problems

I have personally used VitalChek many times over the past several years, most recently to obtain birth certificates for myself and my son (Maryland and New Jersey, respectively). On both occasions, the transaction went through smoothly and I received the documents in a very quick turnaround. In fact, with my son's certificate, I was anticipating issues due to a very sudden move, but VitalChek worked with me to coordinate hand delivery of the document to our new address, with no extra costs. I highly recommend them.

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  1. Pros
    1. Official government partner
    2. Secure document ordering
    3. Expedited shipping options
    4. Nationwide coverage
    5. User-friendly platform
  1. Cons
    1. Higher fees than direct ordering
    2. Slower than some state services
    3. Limited international shipping options
    4. No in-person customer service
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VitalChek Read these reviews and got scared BUT

I went ahead and ordered an official copy of my birth certificate and despite the bad reviews everything seems to be great. It delivered earlier than it said it would. My estimated time was October 5th, and I received it this morning September 24th. I ordered it on September 7th. I had filled out all the online info correctly, and I think that may be why I had no issues. No need to talk to customer support. A. gov website recommended me this this site somehow, and I was skeptical, but it worked out perfectly. If you're in a pinch this will work out just fine.

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VitalChek Honest, real customer here

I read all the bad reviews about this company, right after I purchased my birth certificate. I was nervous, but too late. I needed it for the new flight policy for drivers license. Believe it or not, God as my witness. I received my copies over night by UPS. I was very blessed considering all the bad reviews that I read. I instantly went and got my new driver's license to board a plane if ever needed. The DMV took my birth certificate copy with no problems whatsoever. That is one less worry and very happy that I did decide to go with VitalChek! Good luck to all. God bless

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VitalChek Birth certificate

I have read some negative reviews but I can honestly say that I had the very BEST experience and am so grateful. I do feel for those who can't say the same. I ordered my birth certificates on Monday afternoon and received a confirmation that I would have my bc by the 5th. I received them on Wednesday the 31st. This was less than 48 hours from the order placement. I was able to mail them to the passport agency the same day. I am VERY grateful! The passport agency denied my original bc so I was in a rush and VitalChek opened the possibilities of me still being able to get my passport. I have even mentioned my experience to people I know in case they ever find themselves in the same position. Thnak you!

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VitalChek Great Company

I placed an order on July 22nd 2021 for my birth certificate. I was born in American Samoa! I read the negative reviews about VitalChek and took a risk. A month passed by and I was beginning to believe the negative reports. I checked the status of my order and one of the representatives told me to wait another 60 days for processing. I called the customer service line and was on hold for almost one hours and twenty minutes. After two weeks of constantly emailing their company- I accused of them of scamming me and wanted a refund. Unfortunately, they're not scam artists. This company is legit. I received my birth certificate today Sept 11,2021. Don't believe the negative reports about how they never received their birth certificate or it was torn to pieces when it arrived. The only thing that vitalcheck needs to work on is their customer service line. I am satisfied that this company fulfilled their part. I apologize for playing the irate customer. This is what happens when you fall victim to negative reports. Take it from me- Vitalcheck is legit-

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VitalChek Buyer beware! Understand before making payments

Middleman company. Ordered 5 birth certificates. Totaling $451.90(paid extra for ups) 2 fromNYstate order 10/22/21.$113 each! 1 arrived on 2/18/22. Other never came. Next 2 orders my twins born in Arizona. $111 total.On 10/17/21. Never came. Last order placed for Ny again bc we need it. Another $113 on 5/30/22. Called for help/refund. The AZ order w the ups tracking expired so tracking# isn't available. They have to do a trace b4 anything. Verified the 1 successful & the 1 unsuccessful as well as my newest 1 to prove I need it that I'm paying again for it. Called hoping to get refund for this duplicate. Told me the agent worked on it in Feb2022. Agent had a? Regarding fathers name. He is not on the certificate. I was never notified. I provided his info to help expedite. Agent updated & alerted original agent that had that order. Learned that if a agent doesn't take specific steps to mark it a certain way. The agent who has your order will never be notified unless she decides to review again. They're backed up severely so that's a joke. 4 months to look at it originally for the 1st time. So we update dads info in the notes also added the new order# showing I paid double I need it. Hoping to at least retrieve the $113 back.& deal with $111 AZ one when time comes ? After 2 hour phone call. A call back & another hour he updated me bc by then he woke to supervisor. Told me NY States refunds less than 1%. NY State dept is grimey crooks. Tells me he can maybe refund me $23.50 for the shipping etc. no more bc the rest went to the NY state agency. He wasn't allowed to give me their contact information. All vitalcheck employees get in big trouble if they release that info literally bc of all the $ they're pocketing. So I understand it isn't his fault. Their hands are tied but it would have been nice to know that upfront before spending almost $500 only to "maybe" get $23 back. &. I won't even know until another 3-4days. It's a headache. We didn't cancel newest order just to be safe bc they need it for proof that I'm not a scammer! I didn't get to complete AZ one or know the ending bc they have to contact ups. 1st I was told that I have to do it. Then that tracking# disappeared so wtf! I have to wait until they decide to call & get more info. & proof it didn't get delivered. I have all email confirmations, all orders#s, pin#s. Same address same phone# same bank info everything NO changes on my end. It's maddening. When this is all said & done. He said he would be shocked if NYSTATE refunded me for even 1 of them. He's been working w them for years. Each state has dif rules & it's super confusing. Almost not worth it if they only pocket $23 & send the rest to the state! If I knew I could do it another way I would have never did it with them. I'm grateful for the 1 I received. But it's going past 8 months. Not fair at all. I'm single mother of 4. I don't have $500 to flush. When I hear back if I get my big $23 refund I'm gonna do my best to locate NYSTATE representatives & raise hell. I have proof I have all my bank statements showing they debited me the amounts everything. I am not trying to play games I really needed new copies of my kids BC's.
Only other thing I can think of is contacting my bank & asking them to place a unauthorized charge for 1 of the duplicates. Possibly 2 depending how AZ order ends up. Please be advised. Maybe other states are easier. I saw some ok reviews. But I have had no such luck. Will also report them (NYSTATE not vital check) and stay on them. It isn't right. Agent was laughing bc it was a joke to him saying my literally never refunds nothing even if proved etc. so my expectations are very low:(
Shame on New York State. He also said they are more tricky bc they have 2 NY options. New York which means Ny state & NYC New York City 5 boroughs. So if you click the wrong one they tell you it was your error not theirs therefore no refund. Please be careful. I wish I knew what I know now. Good luck to anyone else. I'm not even gonna add all my proof. I've exhausted almost 4 hours today w them. & if they won't refund why upload my info as if this site will. But I have it all & saving it all. I read on google there's ways to order directly from your states department website I would advise to do that if you can't get there physically in person. That might give you a better chance bc it cuts the middle man crap. Im sure many people give up & get frustrated & blame vitalcheck. Hope this helps others and saves money in your pocket not in theirs.at end I had to submit a image.

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9:44 pm EDT
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VitalChek Birth Certificate

Went online, completed all the steps, uploaded everything they wanted. Sent a copy of drivers license etc. It has been over a month and now they have suspended my order claiming i didn't provide them the correct documentation. When I try to go into the order system nothing works. I can't view required docs, or download new ones. When I review the order it says they are still reviewing my docs but the e-mails say its on hold. This place is a total scam. I want my money back!

Desired outcome: Sense they seem to be incapable of doing what they promised I want a refund!!

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6:27 pm EDT
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VitalChek order not received

Since February 2022 I've placed three orders for my divorce certificate from the state of North Carolina. I've called several times a week with no answer and have sent just as many emails. The email response is apathetic at best. I've been charged rapidly for all three purchases but have never received a document from them. After a while, my order number is no longer in their system according to the only response email I've received from their company. If you can't send me my documents I should receive a refund. The item I ordered on the websites always says processing until one day it's no longer in their system. please follow up with your customers and offer some courtesy when you're not able to fulfill your obligations.

Desired outcome: Please send me my document.

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VitalChek VitalChek Review: Frustrating Experience Getting Marriage Certificate from Overseas

I live in a different country and needed to get a marriage certificate from the County of San Francisco. They told me to use VitalChek, so I did. The first time I tried to get a copy, I found out that I needed to get it notarized by a US notary or government office. I was frustrated because I had already paid VitalChek and the County of San Francisco. They sent me a note saying that an international notarized request was not acceptable. I did some research and found out that an apostille would make my international request a legal US document. The US accepts documents that are ratified by an apostille, which is a document that is signed by the Geneva Convention.

I sent another request through VitalChek with my passport and my apostille document. However, I received a notice saying that the Order Numbers didn't match and the notary date did not match the apostille date. I was confused because the order numbers don't matter outside of VitalChek, and the dates of the notary and the apostille won't match because you have to get it notarized first and then send it to the Dept of Foreign Affairs for apostille.

I complained to VitalChek, but they didn't do anything to help me. I am so frustrated with this company that takes your money and doesn't do anything to help you. I am ready to file a legal complaint against them. I will also report them to the County of San Francisco and tell them about their shady dealings. They should find a better way to issue documents to people who live overseas.

In conclusion, I would not recommend using VitalChek. They are not helpful and will take your money without doing anything for you. Find an alternative way to get your documents unless you want to lose your money.

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VitalChek VitalChek Review: Terrible Customer Service and Misleading Time Frame

I gotta say, I'm pretty bummed out about my experience with VitalChek. I was really hoping to get a copy of my birth certificate through them, but it turned out to be a total letdown. I put in my order way back in March, and they told me it would take 20-25 business days to get my hands on it. That seemed like a long time, but I figured it was worth it to get it done quickly and easily.

Well, let me tell you, it was anything but quick and easy. When the 24th business day rolled around and I still hadn't gotten my certificate, I decided to reach out to their live chat support. They told me not to worry, that it would be shipped out the next day. But guess what? I never got a shipping confirmation email. I was getting pretty frustrated at this point, so I decided to send an email to their support team.

Their response was not what I wanted to hear. They told me that my order was going to take 12-14 weeks to process because my state's Department of Health was still working through orders from December. What the heck? That was not what I was told when I placed my order. I felt like I had been misled and taken advantage of.

So, I decided to take matters into my own hands. I sent a request form directly to my town's vital records department, and you know what? My birth certificate arrived in less than a week. And get this - it only cost me $20! That's a far cry from the $70 I paid VitalChek for their shoddy service.

Honestly, I feel like I got scammed by VitalChek. Their customer service was terrible, and they didn't communicate with me properly. The time frame they gave me was completely off, and the cost was way too high. I'm really disappointed in their service, and I want a full refund for the terrible experience I had.

If you're thinking about using VitalChek for your vital records needs, I would strongly advise against it. Save yourself the hassle and go straight to your local vital records office. Trust me, it's worth it.

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VitalChek Disappointed with VitalChek's Service: Payment Issues and Lack of Communication

I ordered my birth certificate from VitalChek on January 17th. Unfortunately, they were unable to process my credit card payment and did not contact me to let me know for two whole weeks. I only found out when I went to check the status online and finally received a notice that my payment had not been processed. I decided to contact them on January 31st to see what was going on. I spoke to a representative who processed my payment, but when I asked her why the online form still stated that my credit card was declined, she told me not to worry about it and that it would be updated.

I was relieved to see that my credit card had processed on my end, but a week later on February 7th, the VitalChek online form still stated that my payment had been declined. I decided to call back again and stayed on hold for 15 minutes while the service representative checked on it. She asked me if she could process my credit card again, but I told her no since I could already see that it had gone through my bank on January 31st. She put me on hold again to talk to her supervisor and came back to tell me that it was a computer glitch. Although they could see that my payment had been made, the system didn't update it. She couldn't fix it, and neither could her supervisor. They had to get a second supervisor involved and call me back.

Finally, an hour and a half later, they called me back to confirm that my payment had gone through on January 31st and that they had just now sent my request to the state to get my birth certificate. I was frustrated that they had sat on my payment for a week without notifying me. If I hadn't called to check, they would have just kept my money and not submitted the request. It had already been three weeks, and I could have just submitted my request directly to my state vital records office and not paid VitalChek to just hold my money and do nothing. I'm still a month out from getting my birth certificate.

To make matters worse, I just checked my order status online, and it still says payment declined, ironically with a green checkbox. The odds of me actually receiving anything are not looking good. I plan to call back later today when I am more calm and less shouty to find out why it still says "payment declined." Overall, I am disappointed with my experience with VitalChek.

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VitalChek Avoid VitalChek: A Scam Company That Charged Me for an Order I Never Placed

Wow, what a complete disaster! I was in need of a certified copy of my marriage license and decided to use VitalChek to get it. However, when I got to the final page before placing the order, it asked for my social security number. Being cautious, I opened a new tab to quickly check if the website was legit. While that page was still open, I received an email thanking me for my order and showing a receipt for a $25 charge for a new marriage certificate. I was confused because I hadn't even entered my social security number or clicked 'place order' yet. But when I checked my bank statement, the charge was there from VitalChek.

Two weeks later, they contacted me and said they needed more sensitive information to fulfill my order. I immediately let them know that I never placed the order, never gave them my SSN, and that they charged me for something I never ordered. However, I received three different responses from them. The first person said they couldn't find any evidence of any charge or any order, which is ridiculous because I had an order number and a screenshot of the bank charge. The second person said that any question about charges or cancellation needs to be done through the Maryland Vital Records Office, which is strange because I never interacted with them. The third person simply said they weren't sure how this could have happened and ended the conversation.

Thankfully, I was driving up to Maryland that weekend and was able to get what I needed for only $5.50. However, I still haven't been refunded the $25. I'm not going to pursue this any further because it's such a small amount, but they definitely stole this money from me the moment I put in my bank info. It's clear that everything about this company is a scam. I highly recommend avoiding VitalChek at all costs.

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VitalChek VitalChek Review: Elderly Woman Scammed Out of $90 for Divorce Decree Needed for VA Benefits

My mom needed a divorce decree to get her VA benefits, so she went to VitalChek to get it. It's been half a year and still no decree. When she checked the status, it said that the "time has passed to process." They gave her a phone number, but they don't answer or take messages. They took her money ($90), but they won't return her emails asking for the status. She only has three months left to get this to the VA, or she'll lose all the benefits for this year. I told her they're stealing from the elderly, and it's not right.

Finally, they responded with the statement below. They claimed I never responded to their previous emails. I forwarded the emails showing my responses and dates. They then sent an email stating there were no records. I reminded them I had a photocopy of the divorce decree, so there were records.

VITAL CHEKS RESPONSE
"New York State Vital Records has responded to our inquiry regarding the status of the order stating that no record was found and that they will send you a certificate stating such."

Their next ridiculous response, which I just received, stated that I should reorder and pay them again. And they are still claiming the information given to them was incorrect even though it came directly off the divorce decree.

VITAL CHEKS RESPONSE

"If the information within the order is inaccurate, they stand a high chance of not finding the requested record.
You may also place a new order, making sure to enter the most accurate information possible, so the correct vital records office receives the order."

And when I told them that was ridiculous, this was their response.

VITA CHEK RESPONSE
"Response By Email (Andrew A.) (09/14/2021 05:20 PM)
Dear Customer,

I apologize for any confusion, but this order is closed. The vital records office determined that no record could be found. This completes the order process, and I apologize if VitalChek did not meet your expectations."

This is inexcusable. My mom needs that decree to get her benefits, and they're just telling her to reorder and pay again. They're stealing from the elderly, and it's not right. They took her money and won't give her what she paid for. It's been six months, and they still haven't given her anything. They're not answering her calls or emails. They're just taking her money and running. It's not fair, and it's not right. They need to give her what she paid for, or they need to give her money back. It's that simple.

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VitalChek VitalChek Review: Terrible Customer Service and Runaround for Vital Records Orders

I gotta say, I had a pretty rough experience with VitalChek. It all started when I needed to order some vital records from the Monroe County, NY office. Let me tell you, it was a real headache trying to figure out where to go and who to talk to. I even tried ordering an amended birth certificate through the state website, but that didn't work out either.

Eventually, I was told by someone in the office that I had to order through VitalChek. So, I went ahead and applied, and they took my money. But then, even though the state of New York said my application had gone through, VitalChek said they needed all my information again and that I should call them.

Now, normally I wouldn't mind calling customer service, but let me tell you, there was absolutely no customer service to be found. I pressed the number 2 because I had already ordered my certificate, and I waited a whopping 45 minutes just to talk to a representative who wanted to know if I wanted to order a birth certificate. Another 45 minutes later, and I was still waiting for a "specialist."

But here's the real kicker: they wanted information as it appeared on my birth certificate, but I'm adopted and the state of New York never issued me a proper long-form birth certificate with the names of my adoptive parents. All I have is a registration certificate that doesn't do me any good.

As of this posting, I've been on hold for a whopping 2.5 hours. I mean, come on, VitalChek, get it together! I understand that they have a partnership with the vital records agency, but that doesn't excuse the lack of customer service and the runaround I've been getting. If you're looking to order vital records, I'd suggest looking elsewhere.

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VitalChek VitalChek Failed to Deliver: No Refund, No Birth Certificate, and No Customer Service

So, I was trying to get a copy of my birth certificate from New York State, and they sent me to VitalChek's website. I called them up on June 8th, 2021, and they told me it would take 35-40 days to get my birth certificate because of the pandemic. I wanted to make sure they could get it to me by August 6th, so I called them up to confirm. They said they could, so I gave them all my info and paid over the phone.

I checked the status of my order online right away, and it said it would take 35-40 days. But now it's been 58 days, and it still says it will take 35-40 days. I've called them a bunch of times to ask about my order, and every time they push the date back further. When I called on August 3rd, they told me it would take a minimum of 16 weeks, but I could get a refund if I wanted. I decided to try another way to get my birth certificate, so I called the city where I was born. They sent it to me in just 4 days, with no hassle at all.

After I got my birth certificate from the city, I called VitalChek to get a refund like they said I could. But they told me they don't give refunds, and I have to contact New York State to get one. I told them I paid them, so they should give me a refund or contact New York State themselves. But they wouldn't do it. So I called the number they gave me for New York State, and it just disconnected after a recorded message.

Now I'm really worried about what VitalChek is doing with my personal information. I don't think anyone should use this company, because they won't give you what you need and they won't give you your money back.

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VitalChek My Nightmare Experience with VitalChek: A Review

I gotta say, I had a pretty rough experience with VitalChek. I needed a certified copy of my mom's death certificate, but with Covid going on, I couldn't just walk into the Vital Statistics office in Oklahoma. So, I turned to VitalChek. And let me tell you, it was a real hassle.

I started the process on May 2nd, but I didn't get the certificate until May 21st. That's almost three weeks! And it wasn't easy. First, I had to fill out their form and send it back with a non-certified copy of my mom's death certificate (which clearly stated that I was her daughter) and a copy of my driver's license. But then I got an email saying they needed more information. They listed a bunch of stuff I didn't have, like a court order or probate info. I tried calling them, but I was on hold for almost an hour before I gave up.

So, I sent them a copy of a credit union statement that my mom and I were both on. I never took her off because I don't use the credit union much anymore. I tried calling them again, and this time I got a real person after 30 minutes. She was nice and helpful, and she told me to send a copy of my birth certificate along with the request. So, I did. And they sent me a certified copy of my birth certificate without much trouble.

But then I sent that certified copy of my birth certificate to them, thinking that was all I needed to get my mom's death certificate. Nope. I got another notification saying they needed more information. I was at my wit's end. I called them again, and this time I was on hold for a really long time. When I finally got through, the person told me to send a copy of my marriage license. I was about ready to dig up my poor mom and get a DNA test at that point.

It was a total nightmare. It cost me $80 for both certificates, and I spent hours looking for my birth certificate and marriage license and scanning and uploading them (I'm 67 and not very tech-savvy). My advice to anyone using VitalChek is to keep your documents somewhere you can find them and use a service where you can actually talk to a real person in a reasonable amount of time.

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VitalChek VitalChek Review: Poor Service and No Refunds for Missing Birth Certificates

I recently used VitalChek to order five birth certificates, and unfortunately, my experience was not a positive one. I paid a total of $451.90, including extra for UPS shipping, for two certificates from New York State on October 22, 2021, at $113 each. However, only one certificate arrived on February 18, 2022, and the other never came. I also ordered two certificates for my twins born in Arizona on October 17, 2021, for a total of $111, but they never arrived either. Finally, I placed another order for a New York State certificate on May 30, 2022, for $113, as I still needed it.

When I called VitalChek for help and a refund, I was told that the agent had worked on my order in February 2022, but there was a question regarding my father's name, which was not on the certificate. I was never notified of this issue, but I provided the information to help expedite the process. However, I learned that if an agent does not take specific steps to mark an order a certain way, the agent who has the order will never be notified unless they decide to review it again. This is frustrating, as they are severely backed up, and it took four months to look at my order for the first time.

To prove that I needed the certificate and had paid for it again, I verified the successful and unsuccessful orders and provided the new order number. After a two-hour phone call, I was told that New York State refunds less than 1%, and the VitalChek agent could only refund me $23.50 for shipping, as the rest went to the state agency. I was not given the contact information for the agency, as VitalChek employees are not allowed to release it due to the money they are pocketing.

I am a single mother of four, and I do not have $500 to waste. I am grateful for the one certificate I received, but it has been over eight months, and this is not fair. I have all the email confirmations, order numbers, pin numbers, and the same address, phone number, and bank information, with no changes on my end. It is maddening to wait for them to contact UPS and prove that the certificates did not get delivered.

The agent also told me that New York State is more tricky, as they have two options: New York, which means New York State, and NYC, which means New York City's five boroughs. If you click the wrong one, they tell you it was your error, not theirs, and there is no refund. This is not right, and I will be reporting them and staying on them.

I wish I had known what I know now, as there are ways to order directly from your state's department website, which may give you a better chance of success. I hope this review helps others and saves money in their pockets, not VitalChek's.

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VitalChek Review of VitalChek for Ordering Louisiana Birth Certificate

I needed a copy of my birth certificate from Louisiana to renew my driver's license in Texas. I've been living in the US for almost 80 years and have had a driver's license issued in Texas for over 30 years, but I still had to prove my citizenship. Louisiana is a closed records state, so I couldn't order a birth certificate through a Texas government agency. I live on the East side of Houston, so driving to New Orleans to personally request a copy was not an option. The best option was to make an online request.

Louisiana does not accept online credit cards, only checks and money orders, for issuing copies of birth certificates. However, they partner with and recommend VitalChek, which does accept credit cards and charges a small fee for doing so. Regardless of the method of ordering, birth certificates are issued by Louisiana Vital Records. Without going online, the estimated time for delivery was shown as 8-10 weeks, which was too long.

I submitted an online request through VitalChek, and they asked me to select one of four cities where I once lived to verify that I was a real person making a valid request. It was quick; I completed the application on my iPad while sitting in a Buc-ee's parking lot. There are various fees, and for my delivery method, I selected overnight UPS air, a higher cost but quicker option. They charged my credit card immediately. In total, all costs were less than $50. It's important to look at the fine print, short form, long form, card form, etc. for birth certificates because ordering the wrong type might mean that it will not be accepted for the intended use.

The one point on which I fault VitalChek is that I have never received an email confirmation of my order. I initially gave 4 stars but changed it to 5 stars because not receiving an email was only a minor inconvenience. In order to check the status of the VitalChek order, it is necessary to have an order number and a separate pin number. That would have been in the email which I did not receive. The info was probably part of the application process, but being spur of the moment on an iPad in a parking lot, I did not record it. I looked up VitalChek's customer service number and called them about 2:30 AM, not really expecting that any company would be staffing a customer care line at early AM, but a live person answered. I explained my call, she looked up the order, verified the details, and gave me the order number. She did not volunteer the pin number, but since I already knew a pin number was needed to review the status, I requested the pin number, she gave it to me, and I immediately checked the order online. The details were correct, and it had been submitted to Louisiana Vital Record.

VitalChek's estimated time of delivery was an "on average" 10 - 15 Business Days, not including weekends or holidays. On the 15th day (a Thursday), VitalChek sent me a message that the order had been delayed and a link where I could make an inquiry from the issuing agency. I inquired but did not receive a reply; however, the following Tuesday, I had the document in-hand. That would have been the 18th day, and that was totally acceptable vs the other estimate of 8 to 10 Weeks.

I have seen complaints that VitalChek was slow or gave the wrong document, never answers their phone, etc. What one has to remember is that VitalChek does not make anything or build anything; they are solely a middleman. VitalChek collects your credit card payment, which Louisiana would not accept, sends the application with the info which you filled in to the correct location, and then provides a general status update about your order. If there is a delay or mistake made, it is likely the fault of the issuing agency, not VitalChek. As for not answering the phone, they answered the phone for me at about 2:30 AM in the morning and quickly provided the info I needed.

I recommend VitalChek for the type of services which they provide. They saved me a 10-hour trip of about 650 miles at which point I would have submitted an application and still not left with my birth certificate in-hand. They accepted a credit card method of payment which Louisiana would not accept. They gave me a general status update then alerted and provided a contact link at the outside date when they would have expected the document to have been delivered. VitalChek did what they had said they would do, except the confirmation email and the 2-3 day delay was likely due to the Louisiana Vital Records but still within a very acceptable timeframe.

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VitalChek Customer Reviews Overview

VitalChek is an online service that enables users to obtain vital records such as birth certificates, death certificates, marriage licenses, and divorce decrees from government agencies. The website has received numerous positive reviews for its ease of use, speed of delivery, and helpful customer service.

Customers appreciate the convenience of being able to order vital records online instead of having to visit government offices in person. VitalChek has also been praised for its user-friendly website and intuitive ordering process. Reviewers have noted that the entire process is quick and hassle-free.

In addition to its ease of use, VitalChek has received positive reviews for its fast delivery times. Many customers have reported receiving their requested documents in just a few days, which is a significant improvement over the longer wait times associated with traditional methods.

Finally, the website's customer service has consistently been praised for its helpfulness and responsiveness. Users have reported receiving prompt and efficient assistance from VitalChek's support team via email and phone.

Overall, VitalChek's reviews demonstrate that the website is a reliable and efficient way to obtain vital records. Customers appreciate the convenience, speed, and helpful customer service provided by the online service.

VitalChek In-depth Review

Website Design and User Experience: The website design of VitalChek is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear headings and well-organized content. Overall, the user experience is smooth and hassle-free.

Range of Services Offered: VitalChek offers a comprehensive range of services, including birth certificates, death certificates, marriage records, and divorce records. They also provide services for obtaining copies of social security cards and other vital documents. The wide range of services ensures that customers can easily access the documents they need.

Ordering Process and Ease of Use: The ordering process on VitalChek is straightforward and user-friendly. The website provides clear instructions on how to place an order, and the step-by-step process is easy to follow. Customers can easily input the required information and select the desired documents, making the ordering process quick and efficient.

Speed and Efficiency of Service: VitalChek is known for its speedy and efficient service. Once an order is placed, customers can expect to receive their requested documents within a reasonable timeframe. The processing time is generally quick, ensuring that customers receive their vital records promptly.

Customer Support and Communication: VitalChek offers excellent customer support and communication. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They provide multiple channels of communication, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Value for Money: While the pricing for VitalChek's services may vary depending on the type of document and delivery method, they offer competitive rates. The value for money is excellent, considering the convenience and efficiency of their service. Customers can be assured that they are getting their money's worth when using VitalChek.

Security and Privacy Measures: VitalChek prioritizes the security and privacy of their customers' information. They employ robust security measures to protect sensitive data and ensure that all transactions are secure. The website is encrypted, providing a safe and secure environment for customers to order their vital records.

Accuracy and Reliability of Information: VitalChek is known for its accuracy and reliability in providing vital records. The information provided on the documents is accurate and up-to-date, meeting the necessary legal requirements. Customers can trust that the information they receive from VitalChek is reliable and trustworthy.

Customer Reviews and Feedback: VitalChek has received positive customer reviews and feedback. Customers appreciate the convenience and efficiency of their service, as well as the helpfulness of their customer support team. The overall satisfaction expressed by customers is a testament to the quality of service provided by VitalChek.

Overall Satisfaction and Recommendation: Overall, VitalChek is highly recommended for anyone in need of vital records. Their user-friendly website, wide range of services, efficient ordering process, excellent customer support, and competitive pricing make them a top choice. The speed, accuracy, and reliability of their service, coupled with positive customer reviews, contribute to high levels of overall satisfaction.

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3. Writing the title:
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4. Detailing the experience:
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This guide aims to help you effectively file a complaint or review about VitalChek on ComplaintsBoard.com.

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Contact VitalChek customer service

Phone number

+1 800-669-8313

Website

www.vitalcheck.com

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