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I recently purchased a Slider Sonic from Virgin Mobile. The following is the email correspondence. This would be laughable if it wasn't so common.

Original mail sent by me to VM:

I recently purchased the Kyocera Slider Sonic for my son's b-day (today)....

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they turned my phone off because they could not charge my account extra money i did not owe them. they are con artist. never use virginmobile phone service....

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My friend is on Virgin Mobile's $0.18/minute plan. Virgin Mobile overcharges him sometimes, charging 4 minutes for a call lasted less than 3 minutes, for example. When he asked the Virgin Mobile to credit back the minutes, the customer service from Virgin Mobile told him that they could...

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i spent $53.00 for a 1000 minutes on friday 11-14th 2008 approx 3:00pm and on sunday 11-16th 2008 the service was cut off! 1000minutes was not used and i am very upset about feeling as though i was ripped off! i would appreciate if your company would look into this or i will no longer do business...

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I have had a Keocera K9 for years. About three or so monthes ago I decided to buy a newer model and update my phone. I bought an LG Flare, because I had no problems with Virgin Mobile before. First I tried to activate the phone and it would not work. I was told by customer service to call during...

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They activated my monthly plan for august via my debit card without my consent....

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i lost my cell phone on 6/21/08 called to suspend account 6/22/08 at that time ordered a replacement phone paid the shipping charges off of my cash balance..the incompetent non-english speaking associate put the wrong zip code in for my address... thus suspending my order... upon seeing my cash...

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I purchased a Virgin Mobile cell phone and called to activate my service. The phone I had did not work and had to take it back to the store. Called to activate my new phone and they could not find my record so they started a new one. Now they have charged me twice for the same month and I called...

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Placed on Web order on 12/01/07, received an auto-reply email stating order would ship within 1-2 business days, which was strange as web stated 3-5 days since I used free shipping option. Called after 2 days, first person told me that because of how I ordered (free shipping). That delivery...

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My husband and I had our services terminated even though we were not due to top up on our accounts until 11/21/06. After calling the company's so-called "expert advisors", they can't seem to agree on our previous top up dates. One person says May 2006 and another says June...