Complaint Rating:

I don't know where to start with this service. It is absolutely appalling. No-one that I have written to or spoken to seems to know what's going on. The 'on demand' service only works sometimes. It disappears for up to 2 weeks with no explanation. I did not receive a copy...

Complaint Rating:

Last night (13th June 07) my telephone worked perfectly. Today it does not. After spending more than 15 minutes on their phone line trying to speak to something OTHER than a machine we were told the phone line was down and would take 5 DAYS to get an engineer out!! This is absolutely ridiculous!

Complaint Rating:

I have the Virgin Cable broadband for two weeks now. Since then my life is a nightmare! Dial-up internet is faster than this! Useless crap!!! Worthless shit! Virgin Media is the biggest crap in this country!...

Complaint Rating:

Since 24th of August 2007 I have had an intermittent broadband service with virgin media. As the fault transpired on the Friday before bank holiday and the broadband service line kept terminating in India rather than the UK and i wanted to talk to someone in the UK, I decided to wait until the...

Complaint Rating:

Virgin Media have the worst customer service and help lines I have ever experienced in my entire life! I only went with them because I used to have NTL and their service was far from great but

I signed up for broadband and TV @ £27.00 per month. OK. So I was told that the...

Complaint Rating:

I recently called Vigin media to cancel all my service except the internet, because of the high cost £50. I was informed they could reduce this to £35! I asked if there was any conditions to this. No was the answer, so i accepted. Now, 3 months later, when i want to reduce my services...

Complaint Rating:

My husband rang Virgin Media in mid July 07 to cancel the broadband, phone line and satellite as we was moving and in out new area where we couldn't have Virgin Media. We got told that an engineer would come out and take the satellite box and broadband connection out which he did, we also...

Complaint Rating:

NTL all is forgiven!!!

Here is a complaint I am forced to send to Virgin. Ive just pasted the whole letter rather than try to paraphrase, needless to say Ive never experienced anything as bad as this shambles masquerading as customer service. Its almost criminal. Im not expecting...

Complaint Rating:

I signed up to NTL and my broadband was fine at 2mb (17.99 a month) but since it has changed to viorgin media my broadband speed has been terrible. At first i thought it was my pc so i bought some software to speed it up (24.99) this did nothing to help, after asking a friend to check my pc...

Complaint Rating:

At the beginning of the year, I applied to have at the time NTL installed at my home, after two attempts to install, the final straw came when, after yet another day off of work, I was told that the whole of the area, belonging to the council would need to be dug up over 100 yards. to install...