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The worse customer serivce I have ever delt with. I advise to think before ordering Fios...

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We went with Verizon about 4 months ago on the advice of my father-in-law. I don't fault him, he is usually prety sharp and I know he does his homework. But I have never wanted to get rid of something so bad in my life. Verizon is horrendous, I wouldn't wish them on my worst enemy....

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My husband and I have only lived in the Fort Wayne, IN area since Sept. 1st of this year. We are from Michigan. In the area of MI we are from, Verizon is just a cell phone carrier. Our cell phone carrier. We were excited about getting the bundle package of FiOS TV, phone and internet. We ordered...

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I’ve decided to publicly vent about my frustrations with Verizon Fios because the situation has just gotten so ridiculous that I had to share.

So the background to the story is that I purchased a home in Northern Virginia. The monthly home owners association fee with the...

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Switched from Comcast to Verizon for internet and cable TV. What a mistake!!! Virtually No Tech Support!!! Far better off to stick with Comcast or try something like Dish TV. You an't talk to anyone until you have been pushing buttons for several minutes as they try to avoid putting someone...

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I recently had Verizon FIOS installed . Four days ago my tv would not work. I called Tech support. They could not fix it and informed me that the receiver box was defective. They promised I would have a new box sent to me and I should receive it in one day, two the most. As of this time four...

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I have a really long story I could tell you about FiOS and their billing. I could give you all the details, but I want to get straight to the point. If you value your time, you will NOT sign up for FiOS services. I called them 15 times in 12 months regarding all sorts of billing problems, and...

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Had Verizon Fios for 13 months. Every Month the bill was deducted EFT between the 17th and 20th of the month. Checked my Accounts on OCt 6, 08. $79.98 taken from my acccount without authorization. Spent 1 and 1/2 hours on the phone and still no explanation, Cancelled the Fios. What terrible...

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For those of you considering Fios installation:

After a 9 hour "installation", Verizon left, unable to install fios to email, and:
I had no garage door operation,
no wi-fi (which meant Philip's computer was knocked out),
no outgoing email,...

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1. It took more 20 telephone calls over a period of more than 4 months, plus an online attempt, all between January and May of 2008, before Verizon came out to do an installation of “triple play”. Several times, appointments were made, then canceled. Other times they simply didn’t...