Complaint Rating:

It is a nightmare to have FIOS.
Their departments are a really mess. I made the order of triple play, which is TV, phone and internet. before the installation, they sent me an email and I found that there was no phone service. I called them and they gave me a different order number---that...

Complaint Rating:

After waiting for a long period of time for FIOS to be available in my area, I had it installed in October. Verizon has the worst customer service I have ever experienced. They did not show up on the 1st scheduled installation date and I have yet to receive a correct bill. The credits they said...

Complaint Rating:

We opted for a Verizon FiOS bundle (Cable, Internet, Long Distance) @ $99 a month late in 2007. Since that time they have charged us $140 a month for our bundle plus an additional $29 for HBO aqnd the Movie Channel, services we NEVER requested. We complained once and we were refunded $145 but...

Complaint Rating:

referafriend program is a big scam i refered 3 friends they all got installed
and love the service however i was to recieve 150$ for each referal
but to this date everytime i call no response no solution. i
checked the website and all my friends orders are still pendig it's...

Complaint Rating:

My wife and I are doctors and we had to remain out of telecommunication service and solely rely on our cell phones due to poor technology and very poor customer service. This nearly hampered patient care.

I switched from Comcast to Verizon Fios in October 08 - it has nothing...

Complaint Rating:

I took Verizon FIOS in 2006, so far UNTIL my Oct 28, 2008 statement was fine, then my bank made 2 payments which gave me a credit, All of a sudden I was getting emails, letters, phone calls that I was past due. Each time I got one of these I called and supposedly talked to a Supervisor(?) and...

Complaint Rating:

In October I, regretfully, enlished Verizon Fios as my tv/internet/phone service at the rate of $65.00 per month for 6 months and then $95 thereon. The deal sounded too good to be true and, as it turns out, is. Today I received my first bill of $291.00! I placed a call to Verizon and they explained...

Complaint Rating:

We signed a 2 year contract with verizon fios updated our internet all to receive a $200.00 gift card from American Express. The salesman told us to wait a couple of the months for the offer to take effect. We did not receive the card after 2 months, I called verizon and asked about it and was...

Complaint Rating:

Well lets see i have been waiting for my severices for about a week to be put back on, and all i have been doing is calling them twice a day and they keep telling my that the severices will be back on by Middnigh. I have been told this about four times and i am so tired. I have lost about Five...

Complaint Rating:

I recently signed up for the Verizon Fios internet and TV service. I made the mistake of providing them a credit card number at the time of placing the order. Verizon out of the blue charged me $198 and refuses to provide a paper bill. I have called them multiple times and each time they say...