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Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to...

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Run away don't fall for it. Blazing speeds of a turtle. All they ever do is ask for your account number, it must be part of their bonus structure. I have been trying for a month to get an answer and a fix for my so called fios dialup. They blamed it on my brand new Dell. Dell checked it...

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Nine years ago I retired from Verizon after 31 years and I am ashamed of that company’s service. I had a dsl account in one state and a FIOS account in another. The billing was to be at a $99.95 base price, they never got it right I cancelled after four months they cancelled my dsl also-4...

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ADVICE TO OTHERS: FIOS is a piece of *$%*. Don't waste your money, and certainly don't sign a contract with these people.

Have called and e-mailed tech support several times. The DVR is a nightmare. There are too many incidents to go into. We never received any helpful...

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It took me four months to get the original order installed in my home. Each attempt, installing (a) segment of the original order. Since then, Verizon has responded to my request for the procurement of the incentive (namely the HDTV advertised on TV) by reissuing, each time I called in reference...

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I have been a Verizon FIOS customer since January 7th 2008. When I signed up for the service I was promised a Sharp 19 inch high definition LCD TV set as an incentive. It is now 4 months with no delivery and no indication of when there might be one. When I call Verizon I cannot get passed their...

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Hi i order 2 FIOS Services, Residential and Business services. I was promised for a whole month of dealing with Verizon to get this order in that i was getting 2 boxes (2 ONT's installed). I had the business service installed with the 1st box without any problems. Then 3 week later when...

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my complaint with Verizon, withwhom I have been a customer for the last 12 years. Last year I dropped their phone service in favor of VoIP. I kept the FiOS internet and TV services. Since dropping the phone service, I have been unable to pay online.

I have complained every month...

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I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window....

Complaint Rating:

I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window....