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Ok so i have had Fios for 2 1/2 months now. Exciting huh! never a dull moment! On the date of the installation the installer arrived. He went on to tell me how this was his first install!, hadnt seen one of these O N T things before. 7 to 8 hours later and after borrowing many of my tools and...

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On December 29, 2008, I asked to have my account upgraded to faster internet. They supposedly have a package for $5.00 that includes more HDTV channels. They sent me an agreement to sign but there is no explanation as to what signing does to me. At Verizon FIOS, no-one cares, I sit on the phone...

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I singed up for Verizon Fios against my better judgement after turning off my home phone because the rate was never what i singed up for .After 8 years of service with the same phone number, they were the only provider in the area i live.I singed up April 24th/08 and went threw 9/22/08 when...

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It is a nightmare to have FIOS.
Their departments are a really mess. I made the order of triple play, which is TV, phone and internet. before the installation, they sent me an email and I found that there was no phone service. I called them and they gave me a different order number---that...

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After waiting for a long period of time for FIOS to be available in my area, I had it installed in October. Verizon has the worst customer service I have ever experienced. They did not show up on the 1st scheduled installation date and I have yet to receive a correct bill. The credits they said...

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We opted for a Verizon FiOS bundle (Cable, Internet, Long Distance) @ $99 a month late in 2007. Since that time they have charged us $140 a month for our bundle plus an additional $29 for HBO aqnd the Movie Channel, services we NEVER requested. We complained once and we were refunded $145 but...

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Verizon Fios has been out for more than 16 hours now. No phone, No internet, No TV. And I cannot reach anybody in Verizon to find out why....

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referafriend program is a big scam i refered 3 friends they all got installed
and love the service however i was to recieve 150$ for each referal
but to this date everytime i call no response no solution. i
checked the website and all my friends orders are still pendig it's...

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My wife and I are doctors and we had to remain out of telecommunication service and solely rely on our cell phones due to poor technology and very poor customer service. This nearly hampered patient care.

I switched from Comcast to Verizon Fios in October 08 - it has nothing...

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I took Verizon FIOS in 2006, so far UNTIL my Oct 28, 2008 statement was fine, then my bank made 2 payments which gave me a credit, All of a sudden I was getting emails, letters, phone calls that I was past due. Each time I got one of these I called and supposedly talked to a Supervisor(?) and...