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My saga with Verizon FIOS started on August 10, 2006. I went to a Verizon store in Plano (on Central Expwy) with the intention of learning more about FIOS service. I had been anxiously awaiting the arrival of FIOS TV since FIOS Internet had been out for a while. I wanted to get the whole package...

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Let's band together and file a class action lawsuit against Verizon and their completely awful FIOS service!!! I have never been more disgusted with a company and the way they do business.

I"LL BE THE FIRST TO SIGN!!!...

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It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the phone on hold with Chris and Ms. Stamper (some sort of supervisor Verizon supervisors). I have resigned to the fact that I will eventually have to get rid of this service if not in protest...

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On August 29, 2007, I ordered Fios over the phone. I wanted internet and television service. I was never interested in their phone service. I went through my choice with the rep and got a price of $87.97 plus taxes which I was told would not amount to more than $5 per month. I also recorded...

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To make it simple - first they offered a free TV - almost 2 months have gone by since I had the service installed - no TV no confirmation letter.
2nd - numerous issuse with the setup, when I called is was a joke, like talking to a wall. No wonder this contry is going down the toilet....

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In my entore life, Ihave never recieved such poor service. When you call they tranfer you and the your are dissconnected. For the last month I have had major problems with my service or features not being turned on.

I have never waited less than 1 hour on hold in order to speak...

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Had FIOS for almost a year now, had to call at least 4 times during this time for billing errors. First they didn't give me the advertised promotional gift card. They ended up giving me a credit for the amount of the gift card. Then they got my billing screwed up and charged me a wrong...

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Waiting since November 2007 for the $200 Best Buy gift card. Have spent countless hours on hold then being told to call another number. I have a total of 8 phone numbers that I have been referred to and and about that many stories of why I don't have the card yet. I believe it is fraud....

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I've been a Verizon FIOS subscriber for 18 months now and I absolutely regret it (the only reason I've held out this long is that my only other option is Comcast, who provide an equally frustrating customer service experience).

Problem #1: The wireless internet router...

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Because of outright contract fraud with Verizon yellow pages, I eventually cancelled the yellow page ads, then my home phone, then my business phone. When in need of broadband service, I decided to give them one more chance since their 4 month half price deal made them competitive. Big mistake...

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Words cannot describe how angry i am at verizon fios's tech support.

Last monday, i began having e-mail problems. I could receive e-mail from everyone, but could send to no one. I called verizon tech support, and was told to enter my e-mail address on the " whitelist...

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DUMP VERIZON FIOS! THEY LIE AND CHEAT AND SWINDLE. POOR CUSTOMER SERVICE!!!

I was promised the triple play package by a FIOS rep which is the FIOS TV, Internet and Telephone for $100 + tax. A great deal which pulled me away from the completion of Time Warner and Dish Network or...

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I subscribed to the Verizon FIOS television service largely because the company claimed to have the most extensive-lineup of high definition programming available. Only after it was installed did I learn that the New England Sports Network, the television home of the Boston Red Sox and Boston...

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I recently accepted an offer from Verizon FIOS for internet, TV, and unlimited telephone services. The offer was for $89.99 and was based upon confirmation of costs.

Extra costs were confirmed by a Verizon representative at the time of offer acceptance as being for a DVR box capable...

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I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have...

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I singed up for Verizon Fios against my better judgement after turning off my home phone because the rate was never what i singed up for .After 8 years of service with the same phone number, they were the only provider in the area i live.I singed up April 24th/08 and went threw 9/22/08 when...

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Verizon FIOS advertised $67.00/month FIOS package, including three converter boxes at $12.99/month and the movie package free until the end of 2008. I signed up on the internet on April 20, 2008. As of today September 6, 2008, I have called Verizon FIOS five separate times and each time Verizon...

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My entire complaint is laid out on my website at www.verizon-fios-sucks.com. I want through a nightmare of an order that resulted in disconnected telephone service for over a month but ultimately the service was installed.

I am very happy with the Verizon FiOS service including...

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I am in complete shock, although by now I shouldn't be, that yet again this month Verizon has overbilled me for my services to them to the tune of 50.00. I called them four weeks ago and spent an hour getting through to someone, and when I hung up was assured that not only was everything...

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Yesterday we received a letter from a Mr. Dustin Kroger Verizon Customer relationship Marketing, thanking us for using the "great Verizon FIOS" service and informing us of a 20/5 mbps upgrade so that our enjoyment becomes many folds!. In the middle of the letter we noticed a sentance...