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Verizon DSL Complaints Sorted by Destination

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Verizon DSL - West Virginia, Morgantown

Posted: 2007-12-02 by Dean  [send email]
Lack of service
Complaint Rating:  100 % with 4 votes
Verizon Sucks, PERIOD.

I tried several months ago to get DSL service, for 7 years I have waited for service and now when I go to the verizon website and enter my number I get "congratulations, DSL service is available on this number".

Or is it?
Comments United States Internet Providers

Verizon DSL - Virginia, Woodbridge

Posted: 2007-12-03 by Richard Takahashi  [send email]
Cancellation of services!
Complaint Rating:  100 % with 4 votes
I switched my phone and Internet services from Verizon to Comcast because Comcast offered three services (including cable) at one low price. I have been trying to disconnect my DSL service from Verizon for over a week now. Everytime I called last week, I got a message saying that 'all...
Comments United States Internet Providers

Verizon DSL - Texas, Grand Saline

Posted: 2010-01-27 by   john1094
Lack of service
Complaint Rating:  0 % with 0 votes
They will not allow anyone in the rual area hook up to DSL. I have done their speed test and I can connect at 375-425 kbps (their minuiam is 700 kbps) 375 kbps is alot faster than their dial-up 28-32 kbps. When I contacted Verizon they said they couldn't do anything it is up to my local...
Comments United States Landline & Home Phone Providers

Verizon DSL - Pennsylvania

Posted: 2008-04-10 by Jeffrey  [send email]
Refused to honor promotion!
Complaint Rating:  100 % with 5 votes
On Feb. 19, 2008 we responded to a promotion from Verizon, which was a promotion for their DSL high-speed Internet service. The promotion offered three main things: First month free, free modem and free $20 Target gift card. We responded to the ad, went through the on-line sign-up process, and...
Comments United States Internet Providers

Verizon DSL - Pennsylvania, Philadelphia

Posted: 2009-05-15 by   Sarita Brown
SPYING and HARASSMENT for THIRD PARTIES
Complaint Rating:  0 % with 0 votes
I AM BEING HARASSED BY VERIZON DSL EMPLOYEES.

The Verizon Managers are in collusion with two of the most PROMINENT Universities in Philadelphia. In essence, they SPY on the personal DSL accounts of University Employees and Employees of other companies.

Officially:...
Comments United States Internet Providers

Verizon DSL - Pennsylvania, New Kensington

Posted: 2007-12-28 by James M. DeLuca  [send email]
Re-issued my account!
Complaint Rating:  100 % with 3 votes
My issue is with Verizon Broadband Internet and FiOS. I have been a Verizon DSL customer since 2004. My account was jdeluca@verizon.net until Monday, November 26, 2007 when my DSL account was disabled by Verizon, because jdeluca@verizon.net was given out to a John DeLuca of 15 Murray St Manhattan...
Comments United States Telemarketing

Verizon DSL - Pennsylvania

Posted: 2010-01-29 by   h67mack
bad routers
Complaint Rating:  0 % with 0 votes
In 3 weeks I have had problems with 3 routers. First one would keep knocking me off line. Was on the phone 4 hours until I got a new router. The second one I had to restart 4+ times a day because I kept loosing the internet. After 3 more hours on the phone they sent me a new router. This one...
Comments United States Bad Business Partners

Verizon DSL - New York, Brooklyn

Posted: 2008-08-22 by aurele  [send email]
paying for defective service
Complaint Rating:  100 % with 1 votes
I am very upset about the non service I receive and point out that their so called technicians are clearly working against the company and the customer.

I’ve tried to get through the line, when my connection was down at night waiting 1/2 hour on the phone to be hanged up...
Comments United States Internet Providers

Verizon DSL - New York, East Elmhurst

Posted: 2009-03-09 by   abubakar
poor customer service illeterate staff
Complaint Rating:  100 % with 2 votes
poor customer service order dsl phone and direct tv 3 in 1 package it's more than 3 months didn't get any of them keep on putting me on hold coming up with some new bullshit ideas verizon sucks never have verizon service plz .if u want to have good connection go for time warner cable.all...
Comments United States Internet Services

Verizon DSL - New Jersey, Hackettstown

Posted: 2008-09-17 by Anna Daniher  [send email]
service/support
Complaint Rating:  0 % with 0 votes
Ongoing problem with email. I was switched over to hotmail.com. I made no such request and asked to be switched back to my original MSN email which I've had for over 3 yrs. This change occurred in the process of Verizon monitoring my computer for 24-4-8 hrs. due to connectivity problems....
Comments United States Internet Providers

Verizon DSL - New Jersey

Posted: 2008-11-13 by wendy  [send email]
BAD Customer service
Complaint Rating:  100 % with 3 votes
I have had Verizon DSL for aprox 2 years. After about 1 year of having DSL every time when we had thunder, lightning, or rain I would loose connection. I called up the customer service put in my complaint and they said it would be fixed but next time the weather was bad the samething happened...
Comments United States Airlines

Verizon DSL - New Jersey

Posted: 2008-08-16 by Adil  [send email]
Verizon Tech Support and Internet
Complaint Rating:  100 % with 3 votes
My internet connection suddenly slowed down dramatically around noon time. I am using DSL and it should be at least 3Mbps. After rebooting the router and computers a couple of time I came to the conclusion that it was a network problem with Verizon. Many many hours later the problem was still...
Comments United States Internet Providers

Verizon DSL - Massachusetts, Boston

Posted: 2009-09-16 by   mindisracing
They took my money and I never got service
Complaint Rating:  0 % with 0 votes
TERRIBLE TERRIBLE TERRIBLE! I will NEVER use Verizon again! For ANYTHING!!!

I only have TWO viable options for internet service in my area. The dreaded Comcast and Verizon DSL (NOT Fios because it is still not available in my area).

After going through about 6...
Comments United States Internet Providers

Verizon DSL - Maryland

Posted: 2008-11-13 by Beulah Suddith  [send email]
Cannot access site that I had accessed previously
Complaint Rating:  100 % with 2 votes
I can not access my online campus. I have been able to access the campus before. Today November 13, 2008 I am unable to access the axiaecampus.phoenix.edu site. This is a problem because I have to be in attendance on the campus today....
Comments United States Airlines

Verizon DSL - Maryland

Posted: 2008-01-24 by Deborah Leigh  [send email]
Change of service without permission!
Complaint Rating:  100 % with 2 votes
I had Verizon Internet Service at $14.99 per month for life up until Wednesday, January 23, 2008. One of the pushy sales representatives changed my plan to double that amount when I originally just called to find out if I still had the "Call Waiting feature on my telephone. I do not understand...
Comments United States Internet Services

Verizon DSL - Delaware, Smyrna

Posted: 2009-01-12 by   bill7380
Forced to buy Fios
Complaint Rating:  50 % with 2 votes
I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have...
Comments United States Airlines

Verizon DSL - California, Manteca

Posted: 2008-07-03 by Jean  [send email]
Bad service
Complaint Rating:  0 % with 0 votes
I live in a small pocket of Verizon surrounded by miles and miles of Pacific Bell/AT&T customers. This is a “funny” joke pulled on my city of 60, 000 people by the idiots on the California Public Utilities Commission. In December 06, I signed up for Verizon DSL. The first time...
Comments United States Internet Providers

Verizon DSL - California, West Covina

Posted: 2008-10-26 by ivanpros  [send email]
DSL Loss of connection
Complaint Rating:  100 % with 2 votes
I have 9 complaints submitted with Verizon in which they said it was my equipment at home. I change the DSL router and all the home wiring and still get logged of. Twice they said a technician would be out to inspect and nothing yet. This started approximately August 20th. It is now October...
Comments United States Internet Providers

Verizon DSL - California

Posted: 2008-08-20 by Kim  [send email]
Terrible experience
Complaint Rating:  100 % with 2 votes
Well it all started when I tried to move. Called for my transfer of services as was told that I could not get my DSL connected at my New house until August 8th. I said that was fine but I needed to make sure that I had my DSL on at my old house until Aug. 1st. I was told that was fine. I went...
Comments United States Internet Providers

Verizon DSL

Posted: 2008-03-28 by Rob Little  [send email]
Horrible standard email system
Complaint Rating:  100 % with 7 votes
To Whom It May Concern:

I erroneously attempted to send the following email to Verizon's Volume Support email re a recent experience (3-14-08) I had with their email on my DSL account Verizon Website. I received an automated reply to it that was not at all helpful:
Comments United States Internet Providers
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