Complaint Rating:

I cannot prove that the Vandergriff Sales Department did something illegal, but sales Management would not show us the document that showed the MSRP of the vehicle which was used for our negotiation. Their refusal to show us the document, insistence that a "deal is a deal" and attitude...

Complaint Rating:

Worst customer service imaginable. Was asked to make offer on a used Chevy Avalanche. After making a reasonable offer based on other comparable vehicles, the manager comes over and states, "I only wanted to see if this was a real offer, " and not another word. Just walks away. The...

Complaint Rating:

My buying process was wonderful, go figure. This is only because I did my research online before walking in there and I knew exactly what I wanted and that was that. I was in and out of there in less than 2 hours. My problem was after I refinanced the car through someone else because I got...