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1.5 833 Reviews

US Bank Complaints Summary

112 Resolved
721 Unresolved
Our verdict: With US Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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US Bank reviews & complaints 833

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4:18 pm EDT
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US Bank Hire people that work there in the US. I'D RATHER WAIT LONGER THAN THIS

Review
June 4,2023 ?@Music_album
They used to be acceptable...but before that they were awful too.
Lately the phone help has been particularly thick... and I MEAN THICK!
I had plenty of money in the bank and found a bargain on an old guitar amp I had been hunting fir. I told Jim I would take it. And I ran down to the quick mart and used the ATM... CARD REJECTED. INSUFFICIENT FUNDS... I call them and am on hold for a long time... that's new! So I text the guy... tell him I want it... trying to talk to my bank. I wait 15 and the girl says everything looks fine on her end... that I should Try another... getting nervous... drive to a walgreens... same thing I call and am on hold tell the guy I'm still trying to get my bank to fix this... he says ok. The lady? Says that I don't have enough funds. I said don't I have $700 in there? She. Said yes and I said so I have enough and she said oh wait. Yeah you do... So what's up? She said she had to talk to a manager so I wait 15 minutes... She comes back and says that my limits are too low and I said my limits are $1400 and she said no there are $100. Anyway this goes around and around and one after another incredibly stupid person... Tries to? Tell me what's wrong only. Their version of what's wrong is completely different from the previous one and this happens about six times... All the time I'm texting the guy and trying to call him every now and then just to let him know. I'm coming and over an hour and a 1/2 goes by... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you... Finally he said don't worry about paying that much. I'll take half of what I was asking I feel bad for you.I don't know if he felt bad because my bankers are idiots or because he thought I was broke?
But it's happened every time lately and it used to never happen. And now they have filipinos on there... And now they have Filipinos on there. And.
I like filippino's don't get me wrong... I just hate it when they answer my phone calls because they are not actually employed at this bank. I just hate it when they answer my phone calls because they are not actually employed at this bank.Therefore they don't actually. Know? What they are talking about to any great degree. They are just expected to know every little rule and regulation. When they're probably doing call center work for 10 different businesses. In the most they do in most instances is apologize and act as a buffer for her people who are angry and qant satisfaction.
They are the masters of apologies. They are the masters of apologies. They can spend more time apologizing than people usually spend on an actual problem. I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.
I finally have to interrupt and say excuse me but quit apologizing the only thing. You should be apologizing for is apologizing as much as you are because you're not doing anything you're just wasting time.So today I had to pay my rent and I usually take some Money out of savings and checking... Money out of savings and checking. And i've been doing this for years. But like last time everything has changed and I can't do it because they say my wife has to even though both of our names are on it. And they tell me this after I've already done what? They've? Told me to do once already... I get her on the phone and she's angry because she's a nurse and she has to come to the phone and talk to these people for a long. Period of time and get herself verifI'd. But they finally say they have transferred it and they're about to give the transaction number and she said I don't need to know the transaction number... Can you please just email it to me. Can you please just email it to me? She says no here is your transaction number... silenceit was here... let me see. Wife is p***ed. She says you can't find the number. Why don't you just email it when you find it? And we'll just do it like that. Can we do it like that? She says you can't find the number. Why don't you just email it when you find it and we'll just do it like that? Can we do it like that?She says yes of course. Even though she said no moments ago... Even though she said no moments ago? So she hangs up audibly. So she hangs up audibly.And the woman. Oh wait oh wait! I said she hung up. I said she hung up.You told her was ok. She says it was not okay. She says now that she has to call from her own phone that it is a new condition on her account that happened in the last 5 minutes.
Long story longer... we didn't get the rent.
I've had more problems in the last few months than the previous 6 years.
11 minutes on the phone today, conflicting reasons... she called for 15... then tried on her computer at work... another 20...

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3:18 pm EDT
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US Bank Where do I even begin?

I opened my account back in July. I was looking for a new bank, and honestly I've been in a terrible bind since my mom went in to cardiac arrest and nearly died in March, so I've had to pick up a lot of additional expenses and responsibilities which has left me struggling financially. US Bank had a great sign up bonus offer of $400, and they have branches everywhere where I live, so I decided to go with them based on that alone. I wish I had read the reviews on this bank first! If you are looking for a new bank to bank with, I hope you read these reviews and do not take what anyone is saying on here lightly. While reading through them, knowing what I know now, I couldn't even believe what I was reading. It was like I could've written these all myself cause I've had identical experiences with every bad review written! This has been the worst experience with any company ever in my entire life. From day 1 when I opened my account, the site crashed and told me it didn't go through and that I needed to contact my local branch. They sent me an email with a new, somewhat prefilled application to fill out and told me the promo code for the sign up bonus was applied. (A week later I got an email that my account had been approved on the one that crashed and I now had 2 accounts, which somehow messed up my Zelle and everything else after I closed the 2nd one. Got that straightened out finally though). So, luckily while I was on the phone with a supervisor named Chris due to unrelated issues, and I asked him when I'd be getting my bonus, he caught that the promo was never applied and he applied it and left great notes. It was the last day, so I'm grateful that was fixed in time. Then I called back on Tuesday to make sure it was applied and the agent verified it was and that I was very lucky to get Chris, as he's worked nearly every department and knows how to get things done right. I was told by this agent I should be seeing the bonus in my account any time within the next few days and would have already had it if it weren't for the holiday weekend. So as days went by I called multiple times and spoke to multiple agents who all said something different, but 2 others who seemed competent confirmed with me that I would have by bonus by Friday. It never came. I then started to panic as I had borrowed money that had to be repaid in the next few days, and I was counting on that money. I would've never borrowed if I didn't get confirmation from 3 different agents that I'd have the money in my account by Friday. I was told I'd get a call back regarding this on Saturday and that never happened and I was unable to get in touch with the worker who was handling this. Come Monday I find out I was misinformed and they opened an investigation, to which I had all the names, dates, times, length of conversation, and what was told to me by each employee I spoke to about this. I was told my information didn't match up with theirs and that it would be impossible to locate these employees or look up the recorded phone call. I even sent screenshots of each call so it could be verified. Didn't matter. They were not going to honor this bonus and I was told they had 60 more days to issue the bonus, if I even get it at all.

So, I panicked even more as I was hoping for a good outcome and that they would honor this bonus like I was told, and I had to repay the money I had borrowed that day now, and didn't have it. I called my aunt, who I've never asked for anything, and told her I urgently needed to borrow $200. She Zelled me the money right then. I rushed down to the 7-11 on the corner to pull out $140. I previously had to overdraft my account cause I needed gas and food, and thought that the bonus would hit my account and balance that out. So after they took the $42 for the overdraft off the top, I had $158 left, and tried to pull out $140. The transaction was declined. Then the ATM told me to take my card, and as soon as I pulled my card out, the ATM shut down and said temporarily out of service. I figured it was declined because maybe it was out of money and that's why it shut down, but when I pulled up my online banking I saw that they pulled the money from my account and I only had $18 left now. I called the number on the ATM and they told me to call my bank. I called US Bank and told them what happened and they said they would file a claim and that I'd be notified within 10 business days of the outcome. I said "10 BUSINESS DAYS!?!? I can't wait that long! That's like 2 weeks and I just had that money sent to me cause this was urgent!" She assured me that they have to say that, but that they get to these things very quickly and I'd likely have the money back in my account within 24 hours. Well, here we are 11 business days later, and probably 30 or more phone calls to them later, and no money. Every person I've talked to has told me something different, or didn't want to deal with this so hung up on me or transferred me to a department that was either closed or wasn't even for customers. So I'd have to call back again and start the whole process over. I finally spoke to someone last night who was able to pull up my status and said the claim was denied. I said "how could this possibly be denied? There's cameras everywhere, the ATM didn't dispense any money and probably ran out of money which is why it shut down. You guys can't just steal my money!" She said it was denied because it wasn't one of their ATM's and that I'd have to call the ATM company. Went back to the 7-11 today and called the ATM company, who told me I need to call my bank back because they don't do claims, and that my bank can't deny me because it's not their ATM and that's illegal. Called my bank back and got the 3rd competent person I've spoken to in the 100's of calls and employees I've spoken with. She said I was denied because the person who filed the initial claim did not enter any of the information into any of the fields to file this claim. She couldn't believe what she was seeing and that no one else had caught this, and she couldn't believe the claim was denied instead of them fixing what was a very simple thing to fix and an employee error at that. So she fixed it and refiled the claim, which I'm sure will take another 2 weeks to get my money back. The employee that fixed it, Vicky in Arizona, told me she would personally keep an eye on this and make sure it gets done as quickly as possible. She said she wanted to cry for me, as she has with so many other customers after seeing what they've gone through. I'm very grateful I got her or this could've dragged on forever. She is far too good to be working for this company. Aside from the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona all of the 100's of employees I've spoken to have been rude, incompetent, and have given me false information, which has led to many agonizing follow up calls that have taken up so much energy, and so many hours out of my weeks! The whole experience has been one nightmare after the next and has nearly brought me to a mental breakdown multiple times. This review has barely skimmed the surface. I will never use this bank again nor recommend it to even my worst enemy. I don't wish this kind of hell on anyone. So if you've read this far, be warned! If you sign up with them anyway, you'll be the next to write a bad review.

And a note to the supervisor Chris, Austin in Las Vegas, and Vicky in Arizona? I think you deserve better. But if you stay I truly hope your superiors see this review and promote you to top positions within the company. If they had any sense they would, as I believe you are the only people who can turn this company around and set the standard and give the proper training for all the other agents currently employed, as well as all future hires. Otherwise, I don't see this bank lasting much longer with all these terrible reviews from countless customers who are no doubt all probably banking with someone else now. Good luck to you all and thank you!

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7:47 pm EST
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US Bank Checking & Business Account

USBANK accepted a wire for my business in the total of $106,000.

The wire cleared and letter from the bank confirming the clearing of the wire.

Went to the bank and removed a cashier's check and everything was good.

3 days later a call from the USBANK stating they wanted to confirm the origination of the wire, I provided the details.

I was advised that USBANK will close my account and will if they deem legitimate will return funds via check, that they did not want my business.

I have a letter stating that the funds were cleared in my account and verification was provided as to the origination of wire.

My funds are still frozen?

Where are my funds? when you have verification of the origination?

Claimed loss: 280K4 days of inability to use my funds and counting, numerous losses, personal and business.Business days lost in app build for company and web site completion.Employee payroll for such building

Desired outcome: GIVE MY FUND BACK, I do NOT want to do further business with USBANK.

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Is US Bank legit?

Our verdict: Complaints Board's thorough examination reveals US Bank as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, US Bank stands out for its commitment to quality and security. Clients considering US Bank should delve into its customer service record to gauge compatibility with their expectations.

US Bank earns 91% level of Trustworthiness

Perfect Trust Endorsement: US Bank achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for US Bank. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Usbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Usbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Usbank.com you are considering visiting, which is associated with US Bank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

US Bank website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While US Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 833 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • US Bank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to US Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Nationwide branch network
    2. Diverse financial services
    3. Robust mobile banking app
    4. Award-winning customer service
    5. Strong commercial banking arm
  1. Cons
    1. Higher fees compared to competitors
    2. Limited global presence
    3. Less competitive interest rates
    4. Fewer innovative products/services
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5:11 am EST

US Bank Services regarding deposits and freezing accounts

On February 12, 2024 I made a deposit in the atm for 1,000.00 it was a third party check. The check cleared with no problems and the money is in my account, US bank put a freeze on my account even though the money cleared. My rent check has bounced and other items due to this problem. When you call the fraud department, nobody helps you and they are very rude. I was told to go to branch and speak to branch manager and the representative said "if the branch manager doesn't help you its because they didn't want to". I am looking for solutions not problems.

Claimed loss: I am charged late fees of over $100.00. My credit worthiness with my place to live is shot out.

Desired outcome: My account to be unfrozen and to be able to have access to my funds

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11:08 am EST
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US Bank - Management staff/ Tiffany Martin

Mr. Richard Davis, I'm sorry to inform you that after researching best for my nonprofit and awaiting my letter of determination I researched that going to the banks and receive information of what is offered is the best way to decide prior to opening any account and to never give any of your nonprofit information due to your tied into the bank...

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2:27 pm EST

US Bank US Bank atm

Today 2/1/2024 I went to theUS BANK on 1399 Foxworthy Ave. San Jose CA.

95118 at 7:43 AM to withdraw $720.00

cash from their ATM. The atm showed a noticed that said INSUFFICIENT FUNDS. I didn't receive any money or receipt. I checked my account and it shows that US BANK removed $720.00 out of my account. I came back to the bank at 9:00AM when it opened and the teller said they couldn't do anything and I need to call their customer service number. (800)

872-2657 I called at 9:07 AM which they were no help as well. Because I don't have an account with US Bank they don't know what steps to take to help me.

Claimed loss: $720.00

Desired outcome: I would like them to give them the money they stole from me.

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4:22 am EST
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US Bank Account and refunds

My account was hacked and as a result of this led to the closure of my account. I tried to resolve the with the branch but the assistance am getting from then is very poor. I lost 25,000 $ during this process. I went ahead and filed a police report regarding this issue. The potential suspect of this fraudulent activities is my room mate which the police said there is not enough evidence to arest him. This is not only us bank, my paypal and discover bank account was afffected. Thank you.

Phone: [protected]/[protected]

Email:[protected]@gmail.com

Claimed loss: 25,000$

Desired outcome: I need a refund and my account bank back

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1:25 pm EST
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US Bank - Fraudulent transactions

On or around November 24, 2023, US Bank customer service reached out to ask if I was in Arizona, which I was in Minnesota at the time. They indicated that a woman went into a US Bank branch trying to access my checking account utilizing a fake ID. An alert was put on the account at that time. This happened two more times. We went into a branch to freeze the...

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4:49 pm EST
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US Bank checking accont

I was charged a check counter fee of $2 unknowing for writing a check on my account. Granted, it's probably an insignificant amount/fee but it's the principle that mostly annoys me. This is because I was PROMISED verbally in a local branch when I asked, that there was no fee/charges for this service. I had to ask as this is my first time writing checks against this account. Now, I would understand if I was told otherwise beforehand and then the fee afterwards. I had called to get a refund too but was dismissed casually as not worth their time. I'm definitely never writing any checks ever on this account or will I trust US bank with or for anything in the future. I'm already shopping for another bank. If I can't trust them in this little thing, I can't either on the big things whatever they may be. Again, it's the principle, not the amount and it's fraudulent.

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2:45 am EST

US Bank Needs to close down 26th and Wisconsin Avenue location

This US Bank on 2537 West Wisconsin Avenue in Milwaukee,Wisconsin needs to close down,Because Black People and Hispanic People be starting problems and starting trouble with people outside in a line in front of US Bank! That's why people go to a different bank or a credit union and That's why ex U.S. Bank co-workers Therese and Don Juan don't work there no more and That's why Alyssa Wilson got transferred to a different U.S. Bank, Because that U.S. Bank at 2537 West Wisconsin Avenue in Milwaukee,Wisconsin, Black People and Hispanic People don't know how to act in public at that bank, The black women tellers got a bad attitude against customers who come to get their money! Other U.S. Banks are bad and terrible in Milwaukee,Wisconsin like the ones on 5220 West North Avenue,5526 West Capitol Drive (Midtown Branch), 3720 West Villard Avenue and 7901 West Burleigh Street. On the news,The midtown branch at 5526 West Capitol Drive be getting robbed too much by black people in Milwaukee,Wisconsin! Black People don't wanna work,They don't know how to act and They act like savages in a zoo and in the jungle! Do not open up an savings account, checking account at U.S. Bank, because Black People and Black Co-Workers will start problems with you. Stay away from U.S. Bank in Milwaukee,Wisconsin! Go to a different U.S Bank in a white neighborhood and in a white community, Go to a different bank or credit union in a White and Hispanic neighborhood, Don't go to a bank and a credit union in a black neighborhood, Because Black People will start problems with you when you go those places!

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4:02 pm EST
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US Bank Credit cards

December 6, 2023 and many other dates I attempt going into my account online to pay a bill. I get locked out of my account after changing my password. What kind of an ignorant bank locks customers out of there accout when they just want to pay a credit card! They sent me a code, I reset my password and then attempted to sign in and pay my card bill and they lock me out how stupid is that. I guess they don't want their payment on time or maybe expect me to pay a late fee! Whom ever is in charge at us bank is a bone head! I talked to 3 cs reps total of 1 hour of my time. Each rep asked several questions to verify who I was and I passed with flying color. All other bank that I have if they doubt your identity they send a code and you are in. Does us bank managers know customer service reps are turning customers away from paying bills? Us bank is working under stoeage rules (get a brain) locking people out does no good!

Desired outcome: Quit locking people out as it does NO GOOD

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7:22 pm EST
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US Bank Business account

I started a small business about a year ago. I heard rave reviews about US Bank and the benefits of using them to handle my Small business account. From Day One, I was let down. The first check I deposited went through, appeared available on my account. As I was just starting out, I immediately spent a decent amount on supplies I needed and other business related expenses. To my shock and surprise, about 30 minutes later, my account showed a negative balance. I immediately called the bank. They stated that they decided to put a hold on my check and it would be available in 3 days. They did not mention this while I was just there opening my account. I did not spend the entire amount either. I had quite a bit left and did not understand the negative balance. From that day forward for some time, I was behind. As the money did reappear after 3 days nearly every check I deposited was put on hold. Some often would clear and then be pulled back. These were legitimate clients who had done business with this Bank for several years prior with the previous business owner as well as other services in the area so as far as their checks being under review so often was baffling. Now, this is the final straw. I deposited a check 2 days ago from a client I work for regularly and it was held. When it was released, my account reflected the balance. I then attempted to use Zelle to pay one of my workers as I had done previously and the payment would not go through with no explanation. I finally contacted customer service and they informed me that my account was under review for closure and my funds were frozen and I would have to go in and speak to a representative. I received no notice of this action and have done nothing illegal or even questionable to deserve this type of treatment. They made me feel like I am some undeserving criminal not worthy of their services. I am extremely disappointed and will go through every avenue I can to see to it that they do not treat other Small business owners the same way.

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7:28 am EST
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US Bank - Escrow account

My mortgage with us bank #[protected] began 06/2014 with includes monthly escrow payments. Im a senior citizen with multiple underlying medical conditions including major surgeries forcing me on approved medical of absence without pay from 04/2022 to early retirement 06/30/2023. However, 06/2023 i made an additional escrow payment $800.00 by telephone i...

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9:30 pm EST
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US Bank Business credit cards

11/30/2023 10:00 am

Received a call from US Bank customer authentication stating that they were closing out my business cards along with my personal credit card.

I asked to speak to a manager and after a 25 minute wait, a manager by the name of Pat who would not give me his last name was very rude and condescending.

I have been a US Bank customer since 2015 and have never been treated with such disrespect.

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10:50 pm EST
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US Bank ATM Withheld cash, deducted from account

On 11/23/2023 I used the ATM at the US Bank in LaPine, Oregon to withdraw $500 from my US Bank account. My card was accepted, funds withdrawn from my checking account. A message appeared "cash withheld due to hardware or account malfunction". I went into the branch immediately. I was told the ATM doesn't belong to the bank and it happens often. I have to dispute it. I asked for the manager, who was out. I called to dispute, was told to call back when it was no longer pending. I called the next day, was told it showed a glitch, and would take 10 days to respond, up to 45 days to resolve. Through no fault of mine, and a clear malfunction of the ATM I am without $500 that the bank clearly has and the ATM balances should clearly show.

Claimed loss: $500

Desired outcome: Please refund my account SOON.

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7:28 pm EST
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US Bank - Online banking/fraud? Employee zconb61

I received a call from US Bank asking about a Zelle payment I was trying to make for 25$. He asked if I know the person, which i replied yes. then he was asking me questions about how I knew them what, was my relationship with them and told me that doesn't sound very good. IT WAS NOTHING. He passed judgement on me and was basically accusing me of doing...

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US Bank - My escrow account shortage payment 2024

I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payment...

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4:06 am EST
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US Bank - Online banking

I opened an account with US bank. I then received a letter from the regulatory research dept. at US informing of a problem with my name/ssn combination. Enclosed was a substitute W-9 form advising if US bank did not receive the requested info from me within 30 days they would begin deducting 24% backup withholding from my survivor pension. I did not comply...

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7:24 pm EDT

US Bank Silver Business Account

I opened a Silver Business Account for a small business I have. I selected US Bank because they were a large company offering a $500 bonus.

Starting the account was very difficult. US Bank seemed to struggle with the simple stuff. I was told that they could not open an account for me because I live in a state where there are no US Bank branch offices. After a week, I was contacted by US Bank and told that they would be able to open the account. I explained the reason for selecting them and stated that the $500 bonus was a large factor in my decision. After 60 day period, my bonus never arrived. I called several times to resolve an d finally was told that the promotion ended before I started the account. I have screenshots where they still advertised the promotion 2 weeks into the month after they said it ended. They still don’t have my name correct but I’m canceling the account so it doesn’t matter.

Claimed loss: $500 new account promotion

Desired outcome: Receive the $500 promotion as advertised

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US Bank Checking

I tried to deposit a $114,000 check (From an attorney trust account) into my checking account. This was from a personal injury settlement & I spoke to a customer service agent and a person at the branch and they said there was nothing that could be done. I had asked the branch to contact the bank of the attorney & they said they would not do that and that I would have to "Wait a little bit longer". While I understand there is a policy in place, the US Bank employees were not willing to help at all. I suggested that they contact the attorney's bank & they would not do it, As a client of this bank for over 30 years to be treated this was is unacceptable & something that US Bank should be embarrased of. Once these funds are available, I will be closing all accounts with this bank as they would not even attempt to help me, the client, and that is 100 percent unacceptable.

Desired outcome: Funds released for use.

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US Bank Customer Reviews Overview

US Bank, operating through its website usbank.com, offers a range of financial services to individuals, businesses, and institutions. Their product lineup includes checking and savings accounts, credit cards, and loan options such as mortgages and auto loans. Additionally, they provide wealth management, investment services, and insurance products. For businesses, US Bank offers payment processing, cash management, and commercial lending. Customers can access services online, via mobile app, or through their network of physical branches across the United States.

US Bank In-depth Review

Overview: US Bank is a well-established financial institution that offers a wide range of banking products and services. With a rich history and background, US Bank has built a strong reputation in the industry.

Products and Services: US Bank provides a comprehensive suite of banking products, including checking accounts, savings accounts, loans, and credit cards. In addition to these core offerings, they also offer convenient online banking, mobile banking, and investment services.

Accessibility and Convenience: US Bank has a widespread presence with physical branches and ATMs available in many locations. Their website and mobile app are user-friendly, making it easy for customers to manage their accounts on the go. They also provide various customer support options, including phone, email, and live chat.

Account Features: US Bank offers competitive account fees and minimum balance requirements. They provide attractive interest rates and rewards programs to help customers maximize their savings. Additionally, they offer useful account management tools like overdraft protection.

Online and Mobile Banking Experience: Setting up an account with US Bank is a breeze, and their online and mobile platforms are intuitive and easy to navigate. Customers can enjoy a seamless banking experience with features like fund transfers, bill payments, and account alerts. US Bank prioritizes security measures and fraud prevention to ensure the safety of customer information.

Customer Service: US Bank's customer support team is known for their responsiveness and helpfulness. Customers can reach out for assistance through various channels, including phone, email, and live chat. US Bank strives to resolve issues and complaints promptly to ensure customer satisfaction.

Financial Stability: US Bank has a strong financial standing and stability in the industry. Reputable financial institutions have provided positive ratings and reviews, highlighting their reliability. US Bank has also achieved notable financial achievements and received awards for their outstanding performance.

Community Involvement: US Bank is committed to corporate social responsibility and actively supports local communities. They have implemented initiatives and programs to make a positive impact, and they prioritize environmental sustainability efforts.

Fees and Charges: US Bank maintains transparency in their fee structure, ensuring customers are aware of any charges. Their fees are competitive compared to industry standards, and they do not have hidden charges or unexpected fees.

Customer Reviews and Ratings: US Bank has received positive customer reviews from various sources. Overall, customers are satisfied with their services, although there may be some areas for improvement. Common feedback includes praise for their convenience and customer support.

Pros and Cons: US Bank's strengths lie in their wide range of products and services, user-friendly online and mobile platforms, and strong customer support. They set themselves apart from competitors through their commitment to community involvement. However, there may be room for improvement in expanding their offerings and addressing specific customer needs.

Conclusion: US Bank is a reliable and reputable financial institution that offers a comprehensive range of banking products and services. They prioritize customer satisfaction, convenience, and security. US Bank is recommended for individuals and businesses looking for a trusted banking partner. Their value and reliability make them a top choice in the industry.

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4. Detailing the experience:
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- Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Contact US Bank customer service

Phone numbers

+1 (513) 632-4141 +1 (303) 585-8585 More phone numbers

Website

www.usbank.com

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