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I had an uneventful flight to San Juan, and actually was impressed by
the professionalism of the staff in first class. I had an excellent time in San Juan, and came to the airport on January 2 expecting an uneventful flight to Buffalo; skies were good, no major storms, and we were all...

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In March of 2009 I decided to fly the newly popular US Airways, or 'Sully Air' as I renamed after Cpt. Sullenberger's fantastic emergency landing into the Hudson. I departed from JFK in NY and flew to Phoenix to visit my sister. When I landed in Phoenix and arrived at her house,...

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Our group of 14 passengers (including 8 kids, 2 infants) was due to fly out of Miami to Philly on flight 1184 7:15 pm. ..we arrived before 5 and as we unloaded our bags on the curb, we were told by the baggage hanlder that the flight had been cancelled...after hours on line, the US Air rep told...

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I made a complaint to US Airways Baggage Resolution department about my things being stolen by one of their employees and was basically told they are not liable because they decided they are not. I was on a flight on January 7th from Detroit to Providence. My flight connected in Philadelphia...

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I just had a very disturbing incident with US Airways this week and just needed to get it off my chest. As some of your know, Darrell and I are going to Europe in March. Being less than 2 months away, I figured I better book our trip, since last year (yes, we went to Europe last year too), prices...

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Word of caution. Recently applied for US Airways linked and promoted Barclays MasterCard. Only after applying, learned maximum credit limit regardless of credit score is USD1, 000.
Complained to customer service and supervisor. Was informed we needed to maintain card for 9 months before...

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Departed in Boston, carry on bag taken at gate to be checked as they were out of space for such in the cabin. We had a lay over in Charlotte then on to LAX. PSP with charger and case missing from bag when we collected it from the baggage area....

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1st Issue - 1 hour layover turned into a 6 hour layover because of mechanical problems with the airplane they couldn't fix.

2nd Issue - They made me fly to Orange county, CA and I had to make the 2 hour drive by car to my original destination of Riverside, CA.

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My husband and I had to change planes in Arizona to proceed to our Destination of Orlando Florida. First complaint is, they tell us our luggage is too big to fit in the overhead of the aircraft. This is luggage we always travel with and other airlines we have flown, there has never been a problem....

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The WORST service experience I have had at an airline. After I missed my United connection flight due to the fact they had us sitting on the tarmac for well over an hour, I was booked on the first US Airways flight on Monday. After trying to check in at the self service kiosks (FYI, did you...

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due to the snow storm, I called regarding about the status of my flight and how i can readjust my flight. The person on the other end was very impolite, and keep asking me the same thing as if I was mentally retard it. and i was waited on the phone for more than 1 hr for them to pick up the...

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On Feb 7th, I flied from Chicago to Phoenix, then transit to my final destination, Portland. But when I claimed my baggage, I found my red suitcase's wheel is broken.
It's a new suitcase, I think it's probably the thrower (porter) broke my wheel, so I went to the customer...

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I was on Flt #1040 Charlotte to St Thomas on Jan 30, 2010. The plane was not de-iced before pushing back from the gate. We waited one hour and forty minutes on the ground to have our plane de-iced! The Flt was supposed to arrive in St Thomas at 4:10 but actually arrived at 5:50. When I disembarked...

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i assume that during inspection of our luggage someone literally tore the zipper off one of our luggage.This is expensive Atlantic luggage, and it seems the more we have to pay for our luggage to be on the plane $25.00 one way it seems the more irresponsible they are. Not happy at all. James...

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I arrived 4 hours early for a flight from Puerto Vallarta to Phoenix, AZ connecting to my home in San Diego, CA. I checked into to fly on my scheduled flight which was paid for by a friend who had asked me to deliver a part for his boat in Mexico. I was not sure whether my flight was able to...

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On Dec 22, I was booked to fly from Denver to Charlotte to Philadelphia on USAirways. The flight from Denver at 9:30 was delayed for unexplained reasons, meaning it would arrive late in Charlotte. As my flight from Charlotte was booked for 11:35, I was sure to miss it. I asked in Denver at the...

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I went to the airport 11-19-09 to catch a 7AM flight to Las Vegas at Gate 630. As I was going thru the carry on baggage check point at approximately 6:35 to 6:45AM, your security officer stole a gold chain with gold roller from my clear plastic bag that included my toiletries after I put it...

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11/2009 - I will never fly US Airway again. First I was charged $25 each way for luggage - was not advised of this when I booked online. Flying from Boston to Philly, plane broke down. Placed on another plane 1 hour later and waited another hour for a new plane. Arrived in Philly and had to...

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My 2 year old son and me were supposed to fly with the above mentioned itinerary from USA to India;

"13Oct, Tue US Airways Flight 2640
Airline reservation ID: E5N5D6 Operated by US Airways Request Seat PNS - Pensacola Mcpl 10:44am-13Oct, Tue CLT - Charlotte 01:20pm...

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Myself, my 2yr old daughter and fiance where travleing home on 8/24/2009 from an awesome family vacation and in order for us to have decent connection times we had to fly US Airways back. our flight was from indy to philly to san fran and up to medford. We boarded in Indy and got ourselves situated...