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On a recent flight home from Chicago O’Hare to Philadelphia, we were informed just before we boarded that there was no more room in the overhead bins and that all carry-on luggage had to be checked at the plane. Since I only had one bag, I handed it over. When I collected my bag in Philadelphia...

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I was flying Philadelphia to SFO and the flight attendant kindly offered a drink and I kindly accepted a bloody mary. I soon realized I made a mistake because I am trying to decrease my alcohol drinking. I gave my drink to my friend that was flying coach because I didn't want the drink...

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I did decide to start booking all of my flights through US Airways, but after this experience that I just had...I will never fly with them again. My initial flight was for me to depart from Raleigh to Charlotte, then Charlotte to Denver. Well i had some business issues that came up and I had...

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Soldier was trying to ask for help with energy drinks and manager in charge was completely rude for no reason. Soldier lives in the neighborhood and will definitely frequent the competition such as Big Lots where they treat veterans with respect. Store manager was very rude and surprisingly...

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Good Evening,

I am writing you tonight after speaking with two of your customer service representatives who were unsuccessful in their attempts to resolve this matter. The second person I spoke with suggested I email you at this address as you have access to additional information...

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I have been a member of US Airways skymiles program for many years and accumulated 83, 000 miles. Earlier this year because of my age and health issues and knowing that these miles could be lost this year, I called US Airs customer service to try and determine what could be done to retain the...

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i was returning to England from a vacation in North-Carolina, when i asked the air stuadest to purchase ciggarettes from the duty free.she told me there was a promotion, if i purchase £100.00 worth i would get a free pearl necklace, she said unfortunatly they didnt have any on the flight...

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I have been a loyal customer of US Airways since their days as Allegheny, but today I've finally had enough of their nonsense. I tried to make a reservation last night for my family to travel back to Philadelphia for Christmas using Dividend Miles, but their website was down. This morning...

Complaint Rating:

On a recent flight home from Chicago O’Hare to Philadelphia, we were informed just before we boarded that there was no more room in the overhead bins and that all carry-on luggage had to be checked at the plane. Since I only had one bag, I handed it over. When I collected my bag in Philadelphia...

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On 09/04/11, I boarded the 801 flight from Rio de Janeiro to Charlotte. As I got onto the plane, I handed a container with a meal to a flight attendant. I asked him to storage and warm my food and give it to me at mealtime. He was a little sarcastic with my request even though it has been done...

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Please see letter copied bleow reagrding this complaint...

My mother, Evelyn Piecora, had a first class ticket…which she paid over $1300 for…and fell ill prior to the flight. We submitted a letter from her doctor…we actually submitted the letter several times,...

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Last night I ended up with a soar left ear and neck. Here's the message I sent US Airways:

Last night I called at 8:30 to see if a reservation change was feasible. I WAS ON HOLD FOR TWO HOURS AND TWENTY MINUTES!! This is totally irrespective of a customer, actual or prospective....

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Our flight returning from Aruba on 11/29/2010 was cancelled due to a mechanical problem requiring a part to be delivered the next day. All passengers were bussed to the Holiday Inn for the night and issued food vouchers. We were transported to the airport a 1 pm the following day, 11/30 for...

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This incident occured when connecting from a United flight from SFO to a flight from Phoenix bound for ATL. My company travel agency booked me on this flight due to problems with United in SFO. When I went to board US Airways Flight 614 in Phoenix to Atlanta I was told there was a problem with...

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I fly 8 times a year with us airways i have asked their employees 3 questions each time i would not get an answer so i continue to ask i thought maybe they could not hear me finally i was answered all three times by the same answer i quote “if you don’t shut up i will see to it you...

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When a non-refundable ticket is changed, not only does US Airways charge a $150 change fee ... but if the new fare is lower than the original fare THEY KEEP THE DIFFERENCE (it is "absorbed, " as the representative stated). However, if the flight is more expensive, they charge you....

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I'm absolutely ticked off with the atrocious service that US Airways provides to its customers. Aside from the flight being uncomfortable and the plane looking dirty, they damaged my bag! I was forced to check my small rolling carry-on bag because they said there wasn't enough overhead...

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This is in regards to my recent travels on your airline, July 20th and July 24/25th. I was scheduled to depart Dallas/Ft Worth at 5:15am on July 20th with a connection in Charlotte, NC and final destination of Montego Bay, Jamaica. I checked my bag online and printed my boarding pass the day...

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On june 29 we were to fly out of MCI to Charlotte and on to MBJ ; landing at our final destination at 1:30 pm . We arrived at Mci to find our flight had been postponed 2 hours . This ment we would miss our connectiong flight. Us airways only help was to send us to Miami after Charlotte and we...

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The first comment must be from her or a US Airways flight attendant. I was myself yelled at and was told that the cops were going to pick me in Barcelona because she heard something that I did not even say!!! I was talking to my neighbor and say "It's dumb" and she heard me saying...