UPS
reviews and complaints

I would give ZERO stars if that were possible! My response to the UPS email asking, "Tell us about your delivery":

My package was NEVER delivered! I had to go to the local UPS hub to pick up my packages! Outsourced customer service SUCKS! The staff at the hub advised that they never received any messages from customer service even though customer service assured me that "URGENT" messages had been sent to the hub on numerous occasions for several days in a row.

I would NEVER recommend UPS to anyone for shipping. I will leave this review on every corporate review website that I can find.

I would NEVER recommend that a US corporation outsource something as important as CUSTOMER SERVICE! The outsourced employee has no vested interest/incentive in providing quality customer service. This lack of service to the customer will turn away even the most loyal customer.

UPS: You need to address this!

I have absolutely Nothing positive to say about UPS delivery. I,too, made an order and followed tracking/I am STILL tracking. My parcel was held up for 4 days at DFW airport.A label was provided by seller but UPS Never accepted until after 4 days and that's because I called customer service and DEMANDED why my parcel has not been accepter. I received an email stating I would get my parcel today bet 10am-2pm-it's 4pm and Nothing. Parcel is on the truck. The map to follow the location status SUCKS...either the driver is a lazy fool or the map is outdated.

I ordered something from a certain company. I payed extra for expedited service!

Six days later, I'm still waiting for my shipment. And UPS keeps the same lie of an excuse on the tracking site as to why my shipment is delayed. They say it may be delayed because of weather. I checked the weather map with Weather Chanel. There is no bad weather anywhere in continental US. I will never use UPS, ever! I don't like being lied to!

A UPS store employee harassed me when I went to the store to pick up my package. And then, they sent back my package to the sender for no reason. They claimed there was an incorrect address on the package, not able to deliver it, but I checked with the sender and confirmed there was no error on the label they made. They held my package for nine days at the UPS store for no reason, claiming they had made some effort to get the correct address to deliver, but neither the sender nor I received any contact from UPS.

I recently had an experience with UPS that left me feeling frustrated and disappointed. I had placed an order through Costco online and was given a delivery date of March 9th, 2021. I waited at home all day for the package to arrive, but around 5:34pm, I checked the tracking number and saw that it had been marked as delivered. However, I had not received the package and my Ring cameras did not show any UPS vehicle passing by my house.

Confused and frustrated, I called Costco to inquire about the delivery. The representative was very helpful and tried to locate my package by contacting UPS. After waiting for a long period of time, he was finally able to get some information and informed me that UPS would be calling me to discuss the situation. He also mentioned that their drivers could not come back out after 7:00pm.

After waiting for two hours, I received a call from UPS explaining that their driver had accidentally delivered my package to 207 Piccadilly Cir. Although I did not know where that address was, they told me it was close to me and that I could go pick up the package from there. However, I did not feel comfortable going to a stranger's house at night and potentially putting myself in danger. I suggested that the driver should go back and retrieve the package, but was informed that they could not do so after 7:00pm. They promised to pick up the package the next day and deliver it to me.

On March 10th, I waited again for the package to arrive, but it did not. I called UPS again and expressed my frustration with their unprofessionalism. They had made the mistake, yet I was the one inconvenienced by their inability to retrieve the package. After speaking with a representative for a while, I was contacted by a supervisor who explained that the package had been taken to a local UPS store. They had called the store and asked them to retrieve the package so that it could be delivered to me, but the store claimed that it was among 350 other packages in the back and would be shipped back to the original location.

Finally, they promised to deliver the package on March 11th, but once again, I was left waiting until 9:00pm for it to arrive. I was frustrated by their incompetence and unwillingness to make the situation right. All they had to do was send someone to retrieve the package from the wrong address, but instead, they made me wait and inconvenienced the poor lady who had received my package by making her drive to a UPS store to return it.

As a company that specializes in delivery, UPS should be more professional and efficient in their operations. Their motto claims that "our fast just got faster," but my experience was far from fast. I have spoken to many friends and associates who have had similar experiences with UPS and we all agree that it is not a good company to use for deliveries. If you are considering using UPS, I would advise you to think twice before making that decision.

On the 22nd of January, I sent a package through UPS to be shipped to Stanford Le Hope, United Kingdom. However, within a day, UPS had damaged my item and halted its shipment. I tried to contact them several times, but they could not give me any information about what happened to my package or how it was damaged.

After contacting the seller, they agreed to send me a replacement item, which was shipped out on the 28th of January via UPS again. However, within a day, it was scanned in transit to Feltham, United Kingdom, and I received an email stating that my package would be delivered on the 1st of February between 12:45 and 16:45. However, the package did not arrive on time.

By the 3rd of February, the package had still not arrived, so I contacted UPS customer service. I was on hold for 40 minutes before speaking to someone who told me that my item was at the West London Delivery Depot waiting to be shipped. They arranged a call back from West London, who called me within 15 minutes to tell me that they did not have my item and that it was still at the London Hub. I was told to call customer services back.

I called customer services back, and after being on hold for 40 minutes, I was put through to an agent who said she was going to email the London Hub to get an update on my parcel and request expedited shipping considering they had already damaged my first shipment. I was told by the agent I would receive a call by 5 pm that day (3rd February) or by 8 am the following morning (4th February) from the London Hub to update me.

However, I did not receive any follow-up. I waited the entire day (4th February) and received no follow-up. At 5 pm, I decided to call customer services to ask them what was going on. After being on hold for 20 minutes, I was put through to an agent who told me that it was not possible for an agent to have emailed the London Hub and that the previous agent lied to me.

I was enraged and asked to speak to a supervisor. After being on hold for an hour, I was put through to a supervisor who informed me that the previous agent had given me false information. The supervisor attempted to call the London Hub but was unsuccessful. He promised to call me back the next day.

On the 5th of February, I was contacted by the supervising agent, who informed me that they could not locate the package and that it was lost. He told me to start a claim online to launch a tracer/investigation, which would take 8 working days. He also told me that it was unlikely that they could find my item as the personnel on the ground already could not locate it.

I am extremely infuriated. Not only did they damage my first parcel and relay no information to me, but they also lost my replacement parcel. I spent an estimated 3-4 hours on the phone with their customer service department, and they told me that I am not eligible for compensation because that system is currently suspended. They now expect me to go back to the seller to get them to reship goods that were twice damaged/lost by their company, leaving them further out of pocket and me without my product for 1-2 weeks.

I am extremely disappointed in the UPS service and the way I have been treated by this company. They provided false information and withheld information that I have a right to. I honestly believe my items were stolen and not damaged/lost. I would not recommend shipping with this company and suggest using DPD instead.

My husband passed away on July 26th of this year. It's a difficult time for anyone who has gone through this. While you're trying to go through the mourning process, there are all the legal issues that have to be dealt with. All you want to do is cry because the person you chose to live your life with is gone. You want to curl up in a ball and make the world go away, but that isn't what happens.

Of course, there are the funeral arrangements, family members who are also grieving, and then all the financial and property matters that have to be dealt with. You're not at your best for dealing during this time, but it has to be done. Life doesn't stop for you to take a break.

Somehow my marriage license and birth certificate disappeared, and that meant they had to be replaced. I had to make a six-hour drive to get copies of my marriage license because they couldn't be ordered and paid for over the phone. OK, the world and courthouses don't change their rules for you.

When I called about my birth certificate, I got one of those 'Oh, thank God moments' when I found out that my birth certificate could be ordered and paid for over the phone with five to seven days wait time. Turns out that the people where my birth certificate put a rush one it and had it out and on its way to me the day I called. UPS came back with a delivery day of August 29th. I just had to be at the house to sign for the documents when they got here. By eight o'clock that night, the UPS truck hadn't shown up. I checked the shipping status, and the delivery date was now August 30th. For the record, I paid for overnight delivery. The package didn't arrive on the 30th either. So, for two days, I didn't leave my home afraid I would miss them. Checked the shipping information again on to see that the package was now somewhere in limbo.

I called the place that sent the documents, and they have to go through a process with UPS that takes ten days, and after those ten days, if the package hasn't been delivered or located, the originating company refunds the money I spent on those birth certificates. That's nice of the originating company. I'm deliberately refraining from mentioning the origination company because they haven't done anything wrong, but it doesn't help me now.

I've had to reorder the certificates to try and get them here as quickly as possible and having them sent to a new address.

So here is where the UPS part comes in. I called them. After waiting on hold for a long time, I get a young woman, she sounded young anyway, I get a story that the documents were delivered to the wrong address in Oak something, somewhere, and they are going to have to do research to figure out what happened and if they don't find them get them back, they'll reimburse me the cost of the documents. This process could take up to two weeks or longer. If they find them, they will send them on. The problem with that is, I won't be here to sign for them. I told them to find them and change the shipping address, but I wasn't given that option. Oh no, we can't do that but we're sorry for what you're going through. I asked to switch to a manager, and the person on the phone said, "Well, they're going to tell you the same thing." I told her to put her manager on the phone.

After another long wait, I was finally transferred to a manager. She didn't tell me the same thing, however. Now the documents are lost, and they would have to investigate what happened and try to find them. Do what? I told her that I was going to start screaming from every rooftop I could, UPS's image isn't that great right now. Her comeback was, "Ma'am this call is being recorded. What? You are now vaguely threatening me, for what. For telling you I'm not going to sit back and idly accept your bull crap. I told her I was aware the call was being recorded and I haven't threatened anything but to be heard. That I would be silent.

I don't know how many of you have had bad experiences with UPS, but I know this isn't the first time they've screwed something up for me, and this time I'm not going to go silently into the night.

So, UPS, you want to come after a 67-year-old widow who just lost her husband whom she loved with all her heart, go for it. I'll be plastered on every news station across this county, and the tears that will be flowing down my face won't be false. Get your head out of your assess and clean up your mess.

I recently had the pleasure of receiving a shipment of books from my publisher, and unfortunately, the carrier of record was UPS. While I have had delightful experiences with other carriers, UPS seems to have a predisposition for hiring aggressive and ineffective delivery personnel, particularly men. I have never had an issue with female delivery personnel.

Despite the care taken by the publisher to pack the books in pristine condition, the UPS delivery men seem to have a disregard for the packages they are delivering. Instead of walking up the two steps of my porch and laying the package down, they throw it, saving perhaps two tenths of a second. This reckless behavior has resulted in damaged books, which is unacceptable considering the months of work that went into producing them.

I have complained to UPS at the local, regional, and national level, but the issue persists. An ex-UPS handler anonymously went on record in a national magazine, exposing the horrors of the company's delivery system. It is common for boxes to arrive squished or bent out of shape, and such packages move along a slide with hundreds of other packages and eventually are crushed from behind. Heavier packages can slide on top of other packages, and the ones below can burst open. On a driver's typical day, he will stand on one package to reach another.

Submitting a damage claim is often denied because the tape used on the box wasn't wide enough, even if the package was prepared in accordance with UPS delivery rules. UPS trailers in which packages sit could have holes along the roof, resulting in wet packages during rain. The drivers know this, but in their haste to make their daily deliveries, they do not stop and file the necessary paperwork to have their trucks repaired.

During the holidays, UPS hires legions of seasonal packagers who are under-skilled, often exhausted, and pre-disposed to handle packages any old way, regardless of whether they are fragile or not. Handlers might encounter several hundred fragile packages during their shift, and no one cares what is written on the side of the box. However, having a child-like drawing on the box seems to work, as no handler wants to risk damaging a package sent by a child.

In conclusion, UPS's delivery system is flawed, resulting in damaged packages and frustrated customers. I hope that UPS takes steps to improve their delivery system, or they may risk going out of business.

I recently had a package delivered through UPS, and it has been a complete nightmare. The package has yet to arrive, and I have spent a total of two hours trying to connect with someone to help me. Initially, I had to change the delivery address to a UPS store down the street because they were delivering when I was at work. However, I had to pay $6 to change the delivery address. To my surprise, my delivery, which required a signature, could not be dropped off at a UPS store. Despite this, UPS still took my $6 and held my package in their system until I noticed it was missing when I went to the UPS access point.

I tried to call UPS customer service, but it was a horrible 20-minute time-wasting experience. I then had to go back online and change the delivery to a UPS shipping hub and pay another $6. I wanted to make a complaint and get my original $6 back as they could not deliver on the address change but still charged me. I had to go through a thirty-minute, time-wasting chat with multiple representatives who were not helpful at all.

The automated system that UPS uses to handle customer service is frustrating and time-consuming. It is unacceptable that customers have to go through so much trouble just to get their package delivered. UPS should improve their customer service to avoid losing business to their competitors.

Despite the terrible experience, I was finally able to get in touch with a representative who informed me that the amount I paid was still pending on my card and that they could not cancel it. They also told me that my package would be available for pick up in one business day.

Overall, my experience with UPS has been a complete disaster. Their customer service is terrible, and I will never use them again if I can help it.

I recently had a frustrating experience with UPS, and I feel compelled to share my story. As a small business owner, I rely on UPS to deliver packages during my business hours, as they advertise on their website. However, I have only received one package during those hours out of dozens of shipments. Instead, UPS delivers my packages to my neighbors, who have different operating hours than I do and who I haven't listed as people who can receive packages for me. This is a major problem because UPS will literally just give my package to anyone along the street. Most often, it is to my direct neighboring business, but if she is also closed, they will just go down the street knocking on doors until someone takes it. Luckily, I have honest neighbors, but I've had a package missing for a week because I simply had no idea which neighbor it was left with. For all I knew, the package had been stolen or simply never delivered.

I tried to arrange to pick up my packages at a UPS stop, but that service never happened. They still attempted to deliver the packages anyway. Then, when I called to complain, they told me to set up pick-up at the local UPS stop! This was incredibly frustrating because it felt like UPS was not listening to my concerns or trying to help me find a solution.

To make matters worse, every single package that gets sent to us via UPS triggers an automated message saying that their system has detected our address is wrong and has automatically adjusted it. Except our address isn't wrong, and the system automatically adjusts it to the wrong address. This has caused major delays and confusion, as my wife has taken time off work to receive packages that never arrive. When we call UPS to ask about the delay, they don't know how long it's been delayed, and their online tracker is the most up-to-date information.

I understand that mistakes happen, but this has been a consistent problem with UPS. It would all be solved if UPS simply did what they say they do on their website and delivered during my posted business hours. Instead, I have to deal with delayed packages, incorrect addresses, and packages left with neighbors who may or may not be trustworthy.

To make matters worse, UPS is raising their brokerage fees at a time when many people are struggling financially. This feels like a slap in the face to small business owners like me who rely on their services.

Overall, I would not recommend shipping with UPS. Their refusal to deliver during my business hours and their other flawed systems have caused me a great deal of frustration and lost time. I hope that UPS will listen to their customers and make changes to improve their services.

I recently had an experience with UPS that left me feeling frustrated and disappointed. I had ordered a large piece of furniture from a major online retailer and when it arrived in a large rectangular box, I had no reason to suspect anything was wrong. However, when I attempted to move the box a few days later, I realized it weighed at least 150 lbs and upon opening it, I discovered that instead of the furniture I had ordered, there were large blocks of mahogany wood inside. The packing materials were old and weathered, and it was clear that the item had been sitting in a non-climate controlled warehouse for some time.

I contacted the retailer to arrange a return, and they were helpful in providing a return shipping label with tracking information. However, when I called UPS to schedule a pickup, I was met with a series of frustrating and confusing interactions with their customer service representatives. The first representative told me to expect someone to pick up the item by noon that day, but when no one arrived, I called back and was told there was no scheduled pickup and that I would need to pay a $70 pickup fee to schedule another one.

I was shocked and frustrated by this news, and after calling the retailer to verify the information, I called UPS back to schedule another pickup. This time, I was told by a male representative that I would need to pay the pickup fee before they could schedule another pickup. I was angry and felt like I was being scammed, and after a heated exchange with the representative, I hung up and called the retailer again.

Finally, after several hours of back-and-forth, a UPS representative arrived at my door to pick up the item. While I was relieved to finally have the item out of my house, I was left feeling frustrated and disappointed by the whole experience. It was clear that there was a breakdown in communication between the retailer and UPS, and I was caught in the middle.

Overall, I would caution anyone purchasing furniture online to be aware of the assembly requirements and to carefully read the product descriptions before making a purchase. Additionally, I would advise anyone dealing with UPS to be prepared for potential delays and confusion, and to remain vigilant against potential scams.

I have been a loyal customer of UPS for almost two decades now, and I must say that my experience with them has been a mixed bag. While I have had some smooth deliveries in the past, there have been times when I have been left frustrated and disappointed with their service.

One of the biggest issues I have faced with UPS is their delivery process. In the past, I have had packages thrown at my door, and sometimes even up the stairs to my second-story apartment. This has resulted in packages being damaged or spilling, which is not only inconvenient but also a waste of money. To make matters worse, these deliveries were often visible from the outside of the building, making them easy targets for thieves. I have seen packages being carried off by thieves who would tear the boxes open behind the buildings, take the contents, and leave the remnants in the landscaping with the recipient's name and address clearly visible. This has resulted in fines by the homeowners association, which is just adding insult to injury.

Recently, I moved to a tiny university town, and for a few months, I received my deliveries with no problems whatsoever. However, things took a turn for the worse when my neighborhood got a new driver who seems to be incapable of actually delivering anything. I have found notices stuck on my door stating that I missed the delivery, even when I was at home. Upon tracking the deliveries, I found that they would be available for pickup several miles away the next day, which is not feasible for me as I am handicapped. When I scheduled re-delivery, it was not available that week but only the following Monday. Without notification, on Monday afternoon, I discovered that the deliveries had been re-scheduled for that Thursday. This continued demand for a presence at home is frustrating, and when I call to complain or reschedule, I have to wade through the user-unfriendly phone system every time, which forces me to state a bunch of nonsense to actually get to a human being that is invariably rude and unhelpful.

It was made clear that delivery is now dependent on the discretion of the driver as to whether the area is unsafe, the package may get wet, depending on the value of the package, blah blah blah insert excuse here - since when has anybody ever given a rat's patootie, please just keep on throwing stuff at my door, for crying out loud. Subsequently, I have continued to find notices stuck on my door, and not one single package has actually been delivered for some six weeks now. Most times there has actually been someone at home, myself included, and neither I nor anybody else ever recalled having heard a knock or the doorbell ring. We all thought we were losing our minds till I started looking for reviews and found that it is apparently quite common now for UPS carriers to sneak up and leave notices and not actually deliver. I don't understand why; it takes more time and effort to write out a notice and sneak up to the door and stick it on the door than just dropping the package or just throwing it at the door.

The latest problem UPS has begun to cause me is that due to being unable to deliver my packages after however many random attempts, my stuff gets returned to the sender, but I am unable to track it beyond being sent back to whatever UPS hub signed for it, so I'm running into a lot of trouble getting my money refunded because the sender never gets it back.

I have no problem with UPS drivers using their discretion, but for heaven's sake, knock on the door or ring the doorbell or blow the horn or do something besides blinking to alert us to your presence. I have cancelled orders that are due to be shipped via UPS and will no longer purchase from otherwise useful sites like Amazon. There is absolutely nowhere to complain about this thoroughly lousy service, and I have had enough.

Unfortunately, it is impossible to not use UPS. After a few months of lousy service, things stabilized a bit, and there were not too many issues. Of course, that couldn't last. Last week a package was delivered several days before it was expected, and the recipient was unavailable, but I was. This was not as good as it might appear; I am handicapped, and it took a tremendous effort for me to get to the door, and after signing for a box (with cleaning supplies, why was a signature even necessary?), the driver tries to hand me a very heavy box which I had to request be placed on the floor. I asked if there was anything else and was told there was not.

Later, there's a we missed you note stuck on the door. WTH? I was home. Instructions were left to pick the package up at the UPS store. WE HAVE THINGS DELIVERED BECAUSE WE ARE UNABLE TO GO TO THE STORE. ARGH! We were told that the driver did not see a car in front of the home and assumed nobody was at home. The recipient managed to get a ride to the store several days later, AND THE PACKAGE WAS NOT THERE. The store attendant could not find the package and unsuccessfully tried to contact the driver for the delivery area. It is now more than a week since the package was supposedly left at the UPS store, but it has completely disappeared, tracking shows it is still out for delivery.

Delivery Driver Complaint Information:

Tracking #1Z2239VW***541
InfoNotice# ***98048

Undelivered Package:

Tracking#1ZA46A72Y***993

I was supposed to receive a package from Costco via UPS on June 24th, 2020 before 10:30 am, as the notice stated. I was at my business at 8 am and remained in my office, which is 5 ft. from the entry door. At 9:15, after preparing my coffee, which the coffee maker is less than 2 ft from the entry door, I checked out the entry door window and to my surprise found a "Sorry we missed you..." UPS tag. So, I immediately checked my security system footage, and it showed the driver came to my door, checked to see if it is unlocked and then made out a slip and placed it on the door. No knock on the door, nothing. The door has a sign that states, "PLEASE KNOCK." This business is by appointments only under the current COVID-19 situation. Finding this out and seeing the video footage, I was upset. I changed my schedule around just to wait for this package to arrive, and your driver didn't even do the basics. Being that I needed this package immediately, which is why I paid extra for it to be shipped expressed, I immediately started calling UPS and Costco. I did finally get ahold of someone at UPS after an hour (which is completely unacceptable as well). The lady I spoke with said nothing could be done, and the delivery would be tried again tomorrow. I informed her that the driver never even knocked on the door. She basically said too bad.

I contacted Costco and informed them of the situation in which they refunded the delivery amount.

So, I went about my day and was working outside at the same address with my Bluetooth headphones on when at 12:50 pm, I heard a "Hey!" (pretty loud even with my headphones on). I turned toward the sound and saw a UPS delivery person in which I took off my headphones. Before being able to say everything like "hi," this delivery person yelled, "WHAT THE HELL IS THE PROBLEM?" I simply requested that he set the package down and go. He again yelled, "WHAT THE HELL IS THE PROBLEM?" OK, so I told him. I told him that I was literally standing on the other side of the entry door at the exact time he was there, and he did not knock on the door, and that I even have a sign that requests that. His yelled, " BULL$H[T!" For the second time, I requested that he leave my property. He refused. Which then I informed him that I do have a security system that clearly shows that he did not knock and that I can show it to him if he would like, and that he is currently being video and audio recorded. He grabbed his "Sorry we missed you..." UPS tag and started waving them at me and again yelled, BULL$H[T, YOU GOT ONE OF THESE, DIDN'T YOU?" and I replied, Yes, however that doesn't mean that you knocked which I do believe that is something that you are to do." I then requested that he leave my property for the third time, again he refused. I informed his again that he is currently being video and audio recorded that if he does not leave my property I will call the police for a threatening and intimidating person. He yelled at me, "YOU'RE FU$K[NG BAT$H[T CRAZY!"

By this time my 2 dogs were starting to be worried, and my neighbor, who lives behind me, came and stood on my property line to get a better view and assist if need be.

I had more than enough of his guys' behaviors by this time, and while still keeping my cool, I commanded him to leave my property, and I started to go towards him. I was completely prepared to physically remove him from my property if needed as now he is criminally trespassing and has become a threat. As I got right up next to him, he swung out his arms at me then turned around and started walking off my property cussing at me and again yelling that I am fu$k[ng bat$h{t crazy. I did tell him that he is lucky to have left my property because he was about to find out what bat$h{t crazy would have done to you.

I immediately got on my phone and called UPS customer service and filed a complaint with a gentleman that seemed to be concerned about the situation and once he took down the complaint, stated that someone would call that day. On one called then nor has since. I read on UPS that UPS takes complaints very seriously, however, I beg to differ.

After this happened, and I did not receive a call about the complaint, I decided that I was not going to support a company like this that obviously considers this as acceptable behavior from their drivers. I called Costco and filed a complaint and told them that I will never order a delivery from them if they continue to use UPS. I then returned the item and purchased it elsewhere.

I own 4 different businesses, 2 that do a lot of shipments to clients. I have decided that we will no longer use UPS since I do not want to subject my clients to this way of treatment and do not want my clients to have a bad experience from ordering from one of my companies. I also have contacted all of my suppliers and requested that they do not use UPS for my businesses or I will refuse delivery. Every single one agreed to use other carrier services.

Undelivered Package:

Tracking#1ZA46A72Y03...

A package was to be delivered on Wednesday, July 1st, that again never came, and Amazon informed me, via Amazon App, that it is being held at your facility. Once again, this is a time-sensitive package that I paid for it to be delivered on a set day. I have yet to receive it. I will be contacting Amazon and requesting a refund since the complete product and service was never fulfilled, and I will inform them that I will refuse any future package delivered via UPS. I expect that package to be delivered today, July 3, 2020; otherwise, I will start taking additional actions to inform others of UPS conduct.

This whole situation is extremely unacceptable, and you should only expect that my actions are to remove all business with a company like this. I have had to spend 5 hours of my limited time dealing with this, and that is beyond unacceptable.

I had a terrible experience with UPS. I had to argue with two supervisors, Abbigal and Mike, at the Palatine station just to get my package delivered. They promised me that it would be delivered on January 5th, 2023, but after calling several times and being told they would call me back, I finally spoke to Mike at 5:15 pm. He told me that the driver was refusing to respond to their calls to redeliver my package and that he was nowhere near where he was supposed to be. Mike assured me that it would be delivered tonight at 6:15 pm.

I called back later, and Willie told me that Mike went home and my package was at the Palatine office and had been there since 3:43 pm. Now they have to talk to the driver who "refused" to deliver and contact his supervisors. After repeated calls, they told me that they won't be delivering my package as promised and don't know what or when I would get it. I was so frustrated that I called the attorney general's office and filed a complaint against all parties I talked to and the ongoing issue of missing and so-called failed delivered packages that were never attempted.

Abbigal told me that my property had been red-flagged and they do not leave packages at our secured mail room, which is monitored by cameras inside and outside the mailroom. There is also a sign-in required, which if UPS actually did their job, the property and Luxor the security service provided for our mail room would then be liable if packages went missing. As anyone delivering and or claiming packages are monitored by cameras and sign-in and require a code to even get in the room in the first place. She told me that because there are too many claims, they are directed not to deliver to a secured mail room that's protected and basically cause all deliveries to be picked up at the main station pick up location in Palatine.

As a disabled non-driver, why should I have to pay $25 and upwards to go pick up a package that deliveries were already paid for to be shipped to me at my home address? Abbigal's answer was that the vendors I'm ordering from do not pay for redelivery and only pay for the item to go to the main Palatine office! Sorry, that's a UPS problem, not the receiver's issue. The drivers are not making an attempt to deliver because 1) my doorbell rings directly to my phone, 2) the drivers are able to get to my door, and 3) we have the mail room that is there to accept all packages.

After months of missing packages, non-delivered sent back to sender packages, I'm sick of their games and the lies and excuses. I also contacted CBS News investigation unit and the Better Business Bureau. I also called the inspector general's office, who told me that because UPS is a private company, they don't have to answer to the inspector general's office. So they sent me to consumer affairs for the state where I am also filing complaints.

Lastly, the ever so rude Leslie got cocky with me because I'm upset over being lied to repeatedly by Abbigal, Mike, and Willie. Then updated my package to the vendor as not going to be redelivered until Tuesday, January 10th! You can bet I will be calling UPS at the crack of dawn and demanding my delivery. I demand someone from UPS corporate office who is above these employees' pay grade contact me, and I want action by people either being removed from their titles and or fired.

I am tired of drivers and companies getting paid for a service they refuse to or fail to perform, lie about delivering packages that never come, claiming they made attempts they never made, and the whole runaround and lied to about being re-contacted by "supervisors" who do not follow through. Funny how my expensive packages go missing or claimed they were delivered yet they can't confirm where or when or to whom. They claim attempts were made only to disappear completely or being sent back return to sender yet the senders claim they never get the packages back either.

The package I'm expecting that was to be delivered on January 5th, 2023, is over $100, but yet I have all my prior package tracking numbers that Abbigal asked for, which I gave her, and yet they can't tell me where they were left and claim they can track their drivers' GPS. Yet two supervisors promised and assured me not only would I get my package tonight that never came (Abbigal and Mike), and I would get a return call which never happened. I did all the calling (good thing it's nothing I need that's medication or for life support, I'd be dead already waiting on failed promises). But then be told by "Willie" sorry not getting the package and it was returned to Palatine and had been there the whole time. He can't contact the other supervisor who promised assured and guaranteed delivery on the same day did not leave any instruction to call me to the next in shift supervisor, and that nothing was said to them. Basically, sorry not sorry, don't know what to tell you. They have been ignoring my calls by refusing to answer or basically passing the buck to this Leslie who had the nerve to sign to me, raise her voice to me, hang up on me, and tell me I had no right to be irate. They don't do same-day redelivery and hang up on me!

No, UPS, it's called customer service. I also contacted the vendor I bought from to let them know what their delivery choice has been pulling in hopes that this company cancels their contract with UPS and uses snail mail or FedEx since they actually provide service that UPS refuses to correct or take responsibility for. After reading all other reviews, it seems I'm one of hundreds having the same issues as others, and this is not as isolated as they try to make it sound or pass the blame on sad excuses as claiming they made an attempt but no one's home but can't verify how the attempt was made. Hell, I didn't even get a notice of an attempt. I only knew my package never came because even though I'm supposed to get updates on delivery status, the only one I got was from the sender. The rest I kept track of via my email. Not one text update came, not one stating it was attempted or en route on January 5th.

I demand someone contact me that will deal with these employees and the ongoing issues that remain unresolved.

Delivery Driver for vehicle 206888 License C76373Z parked in front of Multicare Occupational Medicine front parking spaces for extended period of time. When approached by staff and asked to move the vehicle so it did not become a barrier to access for injured patients. The crew refused to move the vehicle at that time, dismissing the request as they did not see the parking situation as an issue.

We utilize UPS on a regular basis and see crews as an outstanding example of delivering kind customer service. This instance seems to go directly against the values of UPS and its delivery team.

Stemming from a complaint regarding a delivery and subsequent deliveries, UPS has not returned a follow up call as promised regarding retaliation from a driver and boycotting delivery.

Still awaiting the follow up call as promised about getting parcels delivered.

Resume deliveries and discipline driver. Last spoke with Jerome a manager in the Everett, WA area.

My number is 360.929.0233

My package was to have been delivered on March 9th. I never received it.

Tracking number 1ZGG7620YW35040377

inside package was

1 paint brush cleaner $8.48

1 Salt and pepper set $6.47

1Buckle lock food storage container $0.01 ( that was upgrade )

1 Electric fabric shaver $3.88

All these were purchased through Team

I tried 3 times to do a claim and 3 times it kept saying something went wrong!

This is a on - going numerous times incident but the latest was on [protected] we ordered packages from amazon and the delivery guy/girl either delivers to the wrong house or out front for the neighbors to steal when the instructions say to deliver to back door. The one on the [protected] was delivered to a abandoned house and we had to go searching for our package, on top of that it was left out in the rain whenever our backdoor is inside the building. I would appreciate if the driver of this delivery be retrained/fired/or learn to read house numbers and instructions the order number is #[protected] and the tracking # 1zw9170a0319720398

Not sure what is going on with UPS customer SErvice. I get it customer service is based overseas and agents are working from home. My Package been going around for 3 weeks in USA, still lost. Contacted customer Service, agents are promising call backs, emails= nothing. Filed a claim thru UPS still no response. Contacted UPS again,customer service agent advised me that my package will arrive at my old address that I moved out of 1 year ago.

Wow, really? Should I go knock on some stranger's door demanding my package?

My question is: what the hell is going on here?

90% of customer service agent's seem to speak English, without comprehension. Still waiting for my package, not even sure I need the contents after a month wait. Does ANYONE else have same issue with UPS delivery service?

I have cameras on my front porch, 3333 twinflower rd. I have not received my package. My tracking number stated it was left on my front porch 02/08/2024. The delivery person left it somewhere else, and they need to back track. Pay more attention and show proof where they delivered it to. I need my package or refund asap. Thank you kindly.

Dr precious taylor

Feb 08 2024 11:49am tracking #1z52e525031474755. I am disabled, I have repeatedly requested deliver all packages to front door. I even have it on my ups choice profile. It is on my address & delivery instructions, but driver continues to leave packages at street which is about 300 yards from front door. I have called local delivery hub in granbury texas to resolve this & they say they will speak to driver. Driver says there is no room to turn around, porch is unsafe, bad dog none of which is true there is room for an 18 wheeler to turn around, they have done it, there is no bad dog, house has handicapped ramp built into porch. It is hard for me to go to road to get packages in wheel chair. I am 89 years old. This is a service I pay for, & I think my delivery instructions should be honered. This has been going on for right at 2 years & still is not resolved.

Office in charge has a history of failed delivery "attempts." I've been home. Each time they claimed nobody answered. No one even knocked to alert they were there. I heard the stamp on the door and they were already gone. Laziness at its finest. Previously I had contacted the CS line and each time when CS successfully did their side of the job, the local hub refused to cooperate with CS. Previously in a separate order, they even went as far as to claim the package was lost in transit. Took me bringing up the local police for my package to pop up in their hub once again. This is not a signature required order. I've had many successful deliveries for packages that needed to be insured. Those never even required I be at the door. Ranging from televisions to smart fridges. Not a single time was my presence needed to be there for my package to be dropped off.

Package 1 - 1Z47W2Y80158088103 Was delivered to the proper distribution center Stevens Point, WI on November 22. It was then sent to Wausau, Marinette, Oak Creek then back to Stevens Point.

Package 2 - 1Z01R6050112381591 Received by Stevens Point on November 23. Was then sent to Janesville 145 miles away. 2:13 PM

Package arrived at a carrier facility.

Janesville, WI US

Thursday, November 23

2:20 PM

Package arrived at a carrier facility.

Stevens Point, WI US

10:44 AM

A carrier delay has occurred.

Oak Creek, WI US

Invoice Number 000206167139

Account Number 8GB291E90R

I purchased an item from BangGood which had VAT charged at 20%. I was assured that no further VAT would be charged.

Your company was the carrier in this company and refused to deliver the parcel until further VAT (and brokerage charges) were paid even after explaining and supplying documents to show VAT had been charged. Still you refused to delver the item until your charges has been paid. I reluctantly paid the fee on the understanding it would be repaid after investigation.

I look forward to receiving the refund of the VAT which is £33.58 and an explanation of how this can happen within 14 days.

Regards

Malcolm Rutland

Hello, my name is Grace Kleine

I do not get UPS packages to my door anymore. I order medicine and other supplements for my senior dogs, and other critical things. It all gets forwarded to my local UPS store for pickup. I work long hours and share a car, so sometimes its inconvenient. We had a part ordered for a home project and again was sent to the UPS store. I have the UPS app and have things on there to have it delivered to my door, but still goes to the store. What paperwork needs to be filed in order to have things delivered to the door? I've called several customer service numbers, went to other UPS stores for answers and don't know what my next step would be. I have cameras installed near my porch so theft isnt an issue. This is inconvenient and i need help to get my packages, thank you for your time and help.