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University Prep Center Complaints & Reviews

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University Prep Center - California, San Diego - billing and refund

Posted: 2013-05-19 by    ddicecco0522
Complaint Rating:  0 % with 0 votes
tried to cancel a product that was returned over 3 months ago and still have not received a refund and when you call customer service noone ever answers the phone ro returns a phone call. I have left 28 voice messages in the past 39 days at all hours of the day to have not one returened call...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category E-Shopping

University Prep Center - California, San Diego - no refund

Posted: 2012-05-03 by    scammed agh
Complaint Rating:  0 % with 0 votes
I should have checked them out before buying product. Returned it within time frame allowed. Called 3 weeks after they received it. I was told refunds would be processed on April 20, 2012. Received check for correct amount and deposited in my checking acct. Two days later check was returned with a fee deducted from my account. Not going to let this one go....
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Colleges and Universities

University Prep Center - California - Do not stand up to return policy

Posted:    lorlexrik
Complaint Rating:  100 % with 1 votes
They do not stand up to their moneyback guarantee - BEWARE!!!
Very poor customer service....
Complaint comments Comments Complaint country United States, California Complaint category Telemarketing

University Prep Center - Georgia, Sugar Hill - Unsolicited calls

Posted:    Fred Stoneflint
Complaint Rating:  80 % with 5 votes
Received an unsolicited call supposedly following up where my 8 yr old daughter had requested information on studying for the SAT test. When I asked how they got my daughter's name and phone number, the next sound I heard was a dial tone. Based upon this, it would be hard for me to believe these folks are nothing more than telemarketing scam artists and should be avoided at all costs....
Complaint comments Comments Complaint country United States, Georgia, Sugar Hill Complaint category Telemarketing

University Prep Center - Terrible experience

Posted:    Tim
Complaint Rating:  88 % with 16 votes
The 'most innovative, informative, and interactive on-line SAT/ACT tutoring program in the industry today!' consisted of a few sample questions and a grand total of about 20Meg of program *and* data on 2 CDs.

The enclosed letter says the money back guarantee doesn't include the shipping, but I am going to dispute the entire amount since it's not even close to what was advertised.

The ACT test is not even given as an option in the computer program--only the SAT....
Complaint comments Comments Complaint country United States Complaint category Colleges and Universities

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