Ulta Beauty
reviews and complaints

Recently I visited the Ulta in Edgewater, NJ. I was able to buy the product I needed. Most of the staff was friendly and helpful. HOWEVER, there was one manager, a blonde woman, who was extremely condescending to the staff. I met this manager as well, she was snooty and quite tough with me - I'm a customer! I don't want to give this location of Ulta a bad review, but I feel it is important to know how a manager is treating staff as well as customers.

Respectfully submitted,

Elyse

Erin on cashier/reg 4 store 363 was very rude to me today. I went in on my birthday to purchase some items. I was unfamiliar with my store app and she was no help at all. And when I asked her how to find any coupons she stated very nasty " Just check your email". And when i found a coupon for her to scan she rudely said to put my phone down to the table. Not sure what i did to deserved this. And also there's a woman that works the floor. I guess, this would be the second time that I had interactions with her and she too had a very bad attitude with me both times not sure why. And she was actually training an new girl today. Smh! Which is a shame because unfortunately this location is the closest ulta to me. Anyway! I just needed to get this off my chest. And hopefully the next time I'll go there they will feel better/ be better towards me. Thanks for allowing me to express this issues.

I purchased a clearanced hair styling brush and face serum. There are huge signs advertising the low prices. The receipt return policy does not say these items cannot be returned, nor did the seller order at Ulta mention this during checking out. When I attempted to return, the cashier informed me they were final sales and showed me on a sign the very bottom extremely small print in the store.

My email is [protected]@yahoo.com

In August, I canceled my card. I receive

a disability once a month. I paid my card off at the time I closed it but it was a couple days late. September 1, I paid the late fee although my account was already closed. So then I got another late fee for October 1, again my account is closed. I called today and spoke with customer service and she said she couldn't waive the late fee, she passed me to a supervisor and also told me he couldn't waive the fee. I did express my disappointment with this company and asked "how can you and a late fee if my account is closed? He said they needed my payment and I did express how I was having financial problems but he didn't seem to care. The thing is I have worked so hard to fix my credit and if they can't waive the fee it's going to mess my credit up.

I am no longer a Ulta client.

The stylist Tia at your Johnstown store looked me up in your computer system and sent me a friend request on Facebook. I do not know Tia, she was never my stylist. The is taking my personal data for your gain of trying to get me to be a client. My stylist had just left there like five days before.

I spoke with the manager Amanda she said she could not control what they do on Facebook outside of work.

She did not believe me and laughed at me. I said she took my personal data out of the companies computer which is not legal.

This is poor business practice.

Amanda needs to understand right from wrong.

Kathleen Todd

I never received my order and have been trying to get in touch with someone through their email, text, chat and phone with no success. For chat, they are always unavailable, and I have received no response for my email or text since Sunday. This is absolutely ridiculous; I have never dealt with a company where there is no response or way to get in touch with someone for over 24 hours. I just need to get my money refunded ASAP

On 8/26, I tried to place an order during the 21 days of beauty and get the 5X points promotion. The App kept saying it was an error with my card. However, without processing any order…my Ulta MasterCard was charged $92.77 and $11 of my points was taken! I tried to call customer service and I sat on a line waiting for almost an hour before opting to use their text feature. I sent two texts, but never received a response. I tried emailing and they keep asking for an order number that I NEVER received! I’m a Diamond member and Ulta MC holder…but I am never using ULTA again. This is ridiculous!

On 8/25 I tried to order an app only product. My ultimate reward Mastercard would not go through, app saying can’t be verified. Called customer service, they told me to sign out of app, sign back in about 15 minutes later and it should work. When I signed back in all my reward points were GONE! 7153 reward points worth over $400.00!

Called customer service, after several different calls and people got a manager who assured me that I could order the product at the sale price and she would process a credit to my account once my order was placed, as well as make sure my reward points were returned to my account.

Today 8/27, I checked my Mastercard and I am being charged $772.80!

$365.56 for the product I ordered, 4 charges for $101.81, for NOTHING! No credit of $250.00 as promised by manager and no reward points.

I called customer service, was in hold for 2 hours then my call was cut off.

I am so frustrated