Repwest Insurance Company
reviews and complaints

I am still waiting for Uhaul and RepWest to get their act together and figure my claim out. Photos of my damaged property were taken and submitted last November. I have called numerous times.My photos of damaged property were sent to RepWest. RepWest has received my photos last year now no one will contact me or return my calls and messages.I am getting no where. No one is investigating! Why is it so difficult to get this matter resolved?

I am still waiting for Uhaul and RepWest to get their act together. Photos of my damaged property were taken my Uhaul manager and RepWest claims they have no photos of my damaged belongings due to a pipe leak last December. I am getting no where, I receive emails and no solution to the case. I have called them and get no where either. 😡 I might just take this matter to court. Uhaul manager (Hillside NJ Long Ave location) claims my photos of damaged property were sent to RepWest. RepWest claims there are no photos for my claim. I am getting no where. No one is investigating! Why is it so difficult to get this matter resolved?

I have the most trouble with connecting with my claims adjuster Maria Haig at Rep West. My car was hit while sitting perfectly still in front of my home. An unfair amount was sent to me as a part of the "settlement" with a comment in the pay stub to "negotiate immediately" which I did send an immediate reply to contesting the amount. I have yet to hear back from them. How is this a negotiation when they 1, never answer the phone, 2, never reply to emails? They make it so difficult for you to speak to anyone else. They handle business very clandestinely, which does not give me any hope that I will get a fair settlement from this BS company. Their insured hit ME and I get F-ed in the end

My vehicle was totaled by a U-Haul truck on August 14, 2023. My vehicle was parked at a gas station and the police have determined the incident was not our fault. My personal insurance has taken action and paid me for my full coverage, but I cannot receive my $1,000 deductible until Rep West responds to the incident and appropriately pays what is owed. Geico is the secondary coverage for this incident, and they have responded to me including text message saying that they aren’t able to get in contact with Rep West regarding the deposit. I also can’t get in contact with my Rep West representative regarding an update or a time frame for the deposit. Can someone reach out to me with an update?

Claim Number: [protected]

USAA Claim Number: [protected]-800

Date of Incident: Aug 14,2023

It's a waste of money buying U-Haul insurance by RepWest, and I will never use UBOX containers again. My furniture arrived damaged, I filed a claim a month ago for $10K of damaged furniture, uploaded all pictures, a professional furniture repair estimate, which cost me $275 and everything they asked for and what do I get? Totally blown off by adjuster Ryan C for 2 appointments and even when I emailed him and asked him to call, no response, and he doesn't answer his extension. Then I received an "urgent" email from Kyra L which went into my spam and I responded last week when i saw it, still no response or reply to my email. Seems like these unprofessional employees are into playing games with disabled Veteran Senior Citizens! I want to warn everyone about this company because it seems all the negative reviews are correct. I wish I would have read them before paying $250 for the crummy U-Haul insurance.

Claim# [protected]-2023

Uhual Transport dropped or did something when Hauling my Ubox. it arrived broke and in pieces. and uhual informed before it arrived that it was broke and a claim was already filed for me. 3 months in and am still fighting for this to be resolved. adjuster Ryan Cabaniss still wont anwer emails or get back to me. My Desktop computer was in piece's and some merchandise that was for my online e commerce store was destroyed. WHATS THE POINT OF BUYING INSURANCE IF HEY GO THROUGH HOOPS NOT TO PAY YOU. i have all my receipts from m pc and items destroyed

on august 19th 2023 a white truck from uhaul came down my street while my car was park and ran all the way down on driver side smashing handles mirror doors back end and beause the truck was not return on time repwest does not want to pay saying it was stolen since the party never return it i want repwest to pay mercede seigfried phone number [protected]

On 08.19.23, A driver who rented a U-haul backing into my vehicle causing damage to the front fender and headlight. I'm thinking-okay, no big deal. I'll have it fixed in a week or two. I filed the claim that day. It is now 09.01.23 and I still don't have the estimate from Repwest to take my car in for repairs. As I said to the claims rep, I was in insurance as a Loss Control Rep so I know, it definitely seems as if Repwest is stalling my claim as it does not take that long for this process to unfold. As we are entering a holiday weekend, it will be 3 weeks or a month before they even send an estimate and approve the work. Repwest is causing me additional financial hardship. I want this resolved today so I can get the process moving.

Moved a month ago from North Carolina to Texas. All of my belongings arrived safely except my washing machine. It was totaled. Filed a claim and had a local repair shop perform an evaluation and give a repair quote as required by the claim process. That cost me $108. The repair quote came to 2700+ dollars, for a $700 washing machine. That's how totaled the washer was. Damage was indicative of a drop from a significant height. None of the contents inside the same container were damaged and Repwest is claiming (before I could upload the images and repair quote) that the claim was denied since there was no damage to the Ubox container. Exchanged emails with the claims adjuster and he stated that it was likely the moving help we hired that caused the damage. Only problem is that we didn't hire anyone to help us move. Clearly this guy is either looking at the wrong claim/reservation or he is working from a script designed to deny as many claims as possible.

I will be reporting this as insurance fraud. Taking people's money and then closing their claims before any data from the client has been added to the claim.

Last November, I decided to move from WA state to Boston area. I rented 4 boxes from U-Haul to move my house belongings and keep them in storage until I find a place to move into. I got everything loaded into these boxes and after it was done, U-Haul rep. recommended to buy insurance for the loss and damage of my belongings during move and storage. She did not give me any details and no paperwork but she said it covers against any losses or damages and I accepted her words. These boxes were moved around 3000 miles and kept in storage at Somerville as discussed but at some point these were moved to a different U-Haul storage facility within the state. I moved into a condo in the begining of June and asked for the delivery to my new place by a company hired by U-Haul.

On delivery and going through my contents, I found a few things missing and damaged. I contacted U-Haul and they gave me Repwest insurance company's telephone number to contact. I contacted them and gave them details of the loss and damage and sent them pictures as suggested. The loss of property claim was denied saying that I had my locks on the boxes and not tampered. I was informed that mysterious disappearances are not covered and fall under exclusions and sent me a list of exclusions on request. Well, following that list, nothing will fall under the category of losses and hence no claims will be paid.

On the damage claim, I was informed that boxes do not show any damage so the contents may have shifted during the move and that is again not covered under the policy. I made a point that only two pieces of furniture got damaged while all the glassware and china were not damaged in the move. Anyway, it did not make any difference to my claim.

I contacted U-Haul through whom I made the insurance contract along with the move and storage but they were of no help. In fact, the customer service person informed me that she is going to find someone who knows about the insurance process and put me on hold. She never returned nor anyone else came on the phone so after about an hour of hold, I decided to disconnect.

I feel cheated by both the U-Haul and its own insurance company, Repwest, for selling insurance policy without disclosing all necessary details required by law. I am therefore writing this complaint against Repwest and also the U-Haul who own this company. I would therefore like to request your help in resolving this issue. Thank you.

I rented a self storage unit at my local uhaul storage about two months ago. Which at the time I declined insurance coverage. Once moving into my unit I noticed that there were very few cameras and that the roof of my unit was only wire I opted into adding the additional insurance for up to $5,000 coverage. I brought all my brand new work tools to my unit, so they would be more easily accessible due to the fact that I live a good 35 minutes from town where I conduct all my business. I revisited my unit around 2 weeks later to find half of my storage unit emptied. I examined my unit and noticed that the wire roof above my unit has been pryed up and held up by some kind of broom stick or pole for easier accessibility. I then went to the office and explained the situation, the man at the front desk advised me to make. Claim with rep west their insurance company and gave me a checklist of things to do so. I then called the local police station and filled a police report with them. Then continued to file a claim with rep west. Including all model numbers, the police report number and pictures. I just received an email informing me that they denied my claim which was more than the $5,000 they are supposed to cover in the event that this situation happens. They said that uhaul confirmed that there was no visible point of forced entry. When I clearly provided picture proof.

This is the worst company/insurance company I have ever dealt with. I was using a uhaul service that provided me a private moving company that sent me two helpers so that my things could be moved into my new place. The first thing that happened with the movers was that they broke my desk right out of the uhaul truck. Then while moving my things inside, they damaged my wall and damaged my rug because they didn't bother using equipment to move heavy furniture. I submitted the claim and photos the very next day and although repwest was quick to reach out to me. At some point, they cancelled the claim without warning and completely ignored all of my emails, callbacks, and voicemails. I managed to get ahold of a manager and even he doesn't bother getting back to me. He made 1 or 2 calls to the private moving company but gave up after the moving company said they didn't do it. Apparently, repwest was only able to contact a front desk person and they were never told their movers damaged my belongings, so they've been denying the act. I also have the phone number for one of the movers and yet the manager wants me to reach out to them, to get them to admit that they broke my belongings. I will never buy any future insurance that includes repwest.

I’m owed $500 from this insurance company after waiting months they finally tell me they’ve been waiting on the demand for payment even though it was sent January 5th 2023. I’ve sent it over again and nobody is contacting me back, nobody answers the phone, and nobody reaches out to let me know where we are at. For people that are in the office all day they sure do everything besides their job.

My husband, was in an Auto accident on Friday 3/24/23. He was hit by a Uhaul driver who drove off before Wyatt could get their insurance. So now we are trying to work with Repwest Insurance. We have been working with Claim Rep, Blake. At first, he was fairly helpful, until he stopped replying to any of my emails. I tried calling him by his given phone number and extension probably 7 times. Until I then decided to contact his supervisor Maria who also NEVER answered any of my calls either. Our other claim rep from Progressive also informed us that she has tried calling both Blake and Maria several times as well, with no reply. I was in a panic because Wyatts truck has been parked at our local Walmart parking lot since Friday and was going to be towed by Walmart. Repwest should have sent a tow truck to help us move his vehicle to a body shop by Monday the 27th, but we never heard from them. We had to take matters into our own hands and have a friend help us tow Wyatts vehicle to the body shop where it is now waiting for an estimate from damages.

It is very frustrating that not a single person from the company is helping us. As the accident was not our fault, Repwest should be claiming liability, yet we have not gotten any help. Not even a Tow truck. Only some emails asking for more information.

My vehicle was parked and was hit by a UHaul box truck on December 7th 2022. I have a video of the accident and I have sent pictures multiple times to claim adjuster Devine Wallace. I have called her multiple times and she has never returned my calls. I have only received emails from her. I did not here from the appraiser until December 27th 2022 at which point they were going to finally inspect my vehicle.

Devine Wallace claims that they are still investigating the accident. I had my vehicle repaired after the appraiser inspected my vehicle.

I expect to be paid for the damages that were done to my vehicle through no fault of my own. As again my vehicle was parked and unoccupied.

Claim #[protected]

Returned the truck and trailer. They were training a new employee. The employee noted that I broke a handle. The other employee who was training the employee told the and showed the employee how to check the system for prior damages. Which showed the handle on the trailer was already broke. I've been dealing with this since Wednesday. Even the Manger and assistant Manger of the Avondale Ga store is frustrated as I'm. On hold for 40min to a hour. And keep getting transferred around this is ridiculous. I've been rent from Uhaul for over 10 years doing weekend BBQ and Festivals. Call the Avondale Store Manger and get this Resolved

A Uhaul Truck hit our car from the back while we were waiting at the traffic lights and it ran away. We have photos, witnesses and all details about the case. When we approached Uhaul (after several emails and calls and a very long time) Uhaul directed us to RepWest for reporting the claim.

We did the reporting online at Repwest. But for along time Nothing happened! They did not even give a feedback.

When we try again to report the claim online, the system message says "duplicate claim found" which means they have our initial claim but since 2 months they did NOT do anything.

When we call them we wait on the line for 15-20 minutes and can not reach anyone.

Not a reliable insurance company, NOT advisable for companies to trust Repwest and leave their customers in the hands of Repwest.