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TruGreen Complaints & Reviews

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TruGreen - ripoff

Posted: 2014-03-17 by    peter btaltz
Complaint Rating:  0 % with 0 votes
As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure people to pre pay then never show up to service the lawns.We was told we have there money they can wait. This is the worse company to hire....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

TruGreen - No response to being overcharged

Posted: 2013-05-09 by    Barbeq4
Complaint Rating:  0 % with 0 votes
I noticed I was overcharged by Trugreen for the previous year while reviewing my credit card charges for filing taxes. I noticed two large amounts, for the same amount on two successive days. I also noticed from my tax file records, I had paid another large amount apparently by check for the same year! I called over five times, and each time the customer representative told me they would 'escalate' the call and someone would call me back. No one has called back and I'm still waiting… I will never plan on using this company again! And, according to all of the Internet complaints,...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

TruGreen - Fraudulently charging for services not provided

Posted: 2013-04-23 by    Sofia_S
Complaint Rating:  0 % with 0 votes
We signed up the contract with the company for the front yard only. On the back yard we have fruit trees and bushes and we do not want any chemicals around them. It turned out, they measured the whole lot, including backyard. Now, backyard is fenced and locked, and they never enter it, but they charge for the full lot at every service. When I noticed the measurements on their report, I started calling their office. It turns out they do not have either phone or address or email for their office. They use messaging service that relays messages to them, so there is no way to talk to their office. I...
Complaint comments Comments Complaint country United States Complaint category Utility Services

TruGreen - Georgia, Suwanee - worse company

Posted: 2013-02-26 by    rickyh
Complaint Rating:  0 % with 0 votes
Had service by the same branch for my old address Duluth ga 30097 for almost 10 years. But after I moved in Suwanee, the price change a lot, first year so high so I had to go to "scotts service". Last year is super good prices, so I came back. But this year is a joke. I called about Month of January to confirm the pricing, a girl told me she can keep the same price $37 and some cents as last year. So I agreed to stay. But about 2 weeks ago she called me ask me about my lawn service, I said we already agreed to have the same price? Then, she said Trugreen don't have the special this...
Complaint comments Comments Complaint country United States, Georgia, Suwanee Complaint category Other

TruGreen - Pennsylvania - Cancel Service and Billed

Posted: 2012-11-09 by    justrippedoff
Complaint Rating:  0 % with 0 votes
We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a 10 discount to continue service. At that time, it was declined and (Nick) was repeatedly advised by me that "Ill discuss that with my husband and will get back to you. If you DO NOT hear back from me, DO NOT continue service. Further, your price is considerably higher than your competitors and if we are paying Saks Fifth Avenue prices, we dont expect Wal-Mart...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Home & Garden

TruGreen - Misinformation & unfair refund policy

Posted: 2012-09-25 by    Begonet
Complaint Rating:  100 % with 1 votes
On 7/12/12 I requested a refund for the unused portion of my prepaid lawn care and tree & shrub care that was made to several credit cards with Trugreen (7980 Kentucky Dr. Florence KY 41042-2915). I told the agent I would prefer a check rather then a credit card reimbursement as one of the credit cards was in a ongoing court litigation. I was told a check could be issued in 2-4 weeks instead of multiple credit card refunds. The refund payment for the credit was not made by check as told but was in fact made in total to multiple creditors for one account. After inquiry from their corporate office...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TruGreen - Georgia, Loganville - Fraud

Posted: 2012-06-19 by    stocks2210
Complaint Rating:  100 % with 1 votes
Scam. I paid up front for 6 months of lawn service with a free shrub service included if I paid in full. My credit card was charged the full amount including the shrub service. They were to knock on the door. It did not happen. They have had my money for over a month and I cannot get it back. Did they do my yard? I don't know. All they did was leave me papers.
Don't do business with this company. It's a scam....
Complaint comments Comments Complaint country United States, Georgia, Loganville Complaint category Contractors

TruGreen - For the money I spent I feel pretty ripped off

Posted: 2012-05-23 by    Dirole
Complaint Rating:  0 % with 0 votes
The primary reason I started with Trugreen was to rid my lawn of weeds and have thick healthy grass. The specialist left notes in my door saying he sprayed weeds one time and that the crab grass would shortly die out...the rest of the applications he fertilized. I steadily watched my weeds grow larger throughout the year and crab grass never die.

THEN...I had some "spreader" type weed start in the front of my house in the grass...TruGreen people never took care of it so it spread onto some of my landscaping, at which time they called me and said that they could kill what...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

TruGreen - Clueless Salesman

Posted: 2012-03-20 by    skbcharlotte
Complaint Rating:  100 % with 2 votes
I can say that TruGreen did help my lawn at one point but within 3-4 months of treatment the grass eventually looked like a patches of light and dark green grass. Unfortunately I allowed the salesman to convince me to use a grass blend. (wrong decision) When I complained about the way the grass looked I was told that they no longer used grass blend and that the only way to possibly fix the problem would be to aerate and seed for the next 2 years.I eventually cancelled their service but was offered a percentage off to fix the problem that I think occurred after the seeding.I must say that the workers...
Complaint comments Comments Complaint country United States Complaint category Other

TruGreen - Georgia - employee

Posted: 2012-03-19 by    ZMASS
Complaint Rating:  100 % with 7 votes
I have worked for TruGreen off and on for roughly 2 years. I want to apologize to everyone who have had a bad experience. There are a select few employees at TruGreen that honestly do care for the customers. I am one of them. I am about to put in my resignation due to the fact that my upper management will not allow me to provide the care that my customers need. I am a salesperson, and have treated the lawns as well. In the past (selling) we were given a set of a few neighborhoods to knock doors and market etc. Now upper management is providing us with specific neighborhoods that include roughly...
Complaint comments Comments Complaint country United States, Georgia Complaint category Products & Services

TruGreen - Dont sign the contract

Posted: 2012-03-02 by    Bruce Gee
Complaint Rating:  0 % with 0 votes
This company is nothing more than a marketing company to scam you out of your money. Do not sign a contract. You will never get out....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

TruGreen - Scam

Posted: 2011-11-24 by    jwkinva
Complaint Rating:  0 % with 0 votes
I recieved a letter from this company inquiring as to why I canceled my lawn service. I responded with a very detailed letter and was not even given the courtesy of a response. I am hoping that if I put forth the effort to put this on the internet for others to see that maybe someone will decide it is worth their time and effort to respond. One day a salesman John Hutton came to my door from your company asking to treat my trees and shrubs.I have a lot of htem, so we walked out into hte yard and looked at all of htem, and he said he could treat them for $39. That was a great price so I signed up...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TruGreen - Texas, Katy - Weeds

Posted: 2011-10-10 by    allen wynn
Complaint Rating:  0 % with 0 votes
I've been with Trugreen for almost a year, i was just trying to get rid of the weeds, but they didn't do it right when they promised me last year and still want to collect money $55 for every 6 weeks. Thumbs down for Trugreen....
Complaint comments Comments Complaint country United States, Texas, Katy Complaint category Utility Services

TruGreen - Virginia, Woodbridge - HORRIBLE COMPANY

Posted: 2011-08-16 by    safi388@hotmail.com
Complaint Rating:  100 % with 2 votes
TRUGREEN IS A HORRIBLE THIEVING COMPANY WITH DISHONEST WORKERS. IF YOU VALUE YOUR SANITY AND YOUR HARD EARNED MONEY, STAY AWAY FROM THIS COMPANY. THEY HAVE AN ENTICING MARKETING STRATEGY BUT IT IS ALL LIES. YOU GET NO PERSONAL CARE AND YOUR PRPOERTY ENDS UP LOOKING LIKE CRAP. THEN THE TECHNICIANS BILL YOU FOR WORK THEY DO NOT ACTUALLY DO KNOWING THAT YOU ARE NOT AT HOME TO SEE THEM....
Complaint comments Comments Complaint country United States, Virginia, Woodbridge Complaint category Home & Garden

TruGreen - Georgia - Stop to send me a collection letter

Posted: 2011-07-16 by    Maria Romano
Complaint Rating:  100 % with 1 votes
Truegreen sent me a letter by a Collection Agency. I am disputing this debt. How can I owe something for them if I just bought one time from TRUGREEN for 1 year treatment and I paid them in advance? This is the best proof that I don't owe anything for them. If they are sure that I am in debt, they have to provide me a copy of the agreement signed by me with the commitment with them to provide the service that they are assuming is in debt. They are very disorganized. They charged my credit card more than the amount that they offered to pay in advance and I had to spend a lot of time to call...
Complaint comments Comments Complaint country United States, Georgia Complaint category Home & Garden

TruGreen - Pennsylvania, West Grove - service

Posted: 2011-07-07 by    fergieking
Complaint Rating:  0 % with 0 votes
Never shows up for their mailer card appointments, calls to set up appointments and never shows. When they finally arrive, they don't have the necessary equipment and leave. Only arrived once in over a month and double charged.
DO NOT USE THIS SERVICE...
Complaint comments Comments Complaint country United States, Pennsylvania, West Grove Complaint category Other

TruGreen - Maryland, Hagerstown - Poor Service

Posted: 2011-06-20 by    SteveW 807
Complaint Rating:  0 % with 0 votes
I had TruGreen come to my home after I planted new grass seed I informed them that it was new grass just recently planted they sprayed and killed the new grass then after promising to send someone to look at this person sprayed again I called office and someone else was to come and look at it the person never showed, I would never recommend TruGeen to my neighbors or friends...
Complaint comments Comments Complaint country United States, Maryland, Hagerstown Complaint category Products & Services

TruGreen - Unfair treatment

Posted: 2011-06-20 by    Tipidi
Complaint Rating:  0 % with 0 votes
My supervisor is a money hungry *** who professess to be a christian! All he cares about is money to pay for his fishing trip in Florida! He"s an egotistical ***!This company is a ripoff! Do not spend your money on tree feeds.BIG MISTAKE!Do not listen too bullshit giving over the phone about *** control when it rains, read your broucher-who"s lying?Smart customers know the difference...I hate working a lie. If you have a conscience like I do, you would not be running a businesses like this to better yourself at the cost of others......
Complaint comments Comments Complaint country United States Complaint category Products & Services

TruGreen - unsatisfactory service

Posted: 2011-06-09 by    bgarner
Complaint Rating:  0 % with 0 votes
I called TruGreen in March 2011 (Hagerstown MD office) to request an organic treatment plan. I am in the Chesapeake Bay drainage zone and it is requested that chemicals not be used on our lawns. I also have children that play outside daily. I paid well over $300 for the program. The first treatment was on March 21st and they put down herbicides(non-organic) that I didn't request. I canceled the treatment that day in fear that they would come out again and put down non-organic chemicals. Well, despite canceling the program and getting refunded, they came out again on June 6th and put down more...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

TruGreen - Illinois, Champaign - Lack of Professionalism/Customer Service

Posted: 2011-06-07 by    poodyt
Complaint Rating:  0 % with 0 votes
A bit of background information: I have been a TruGreen client since the summer of 2008; I live in rural Champaign County and have a little over one acre of property that needs to be maintained. The services that I've contracted for in the past are for weed control and fertilization with anywhere from 4-6 applications per season. Each application runs $120.00.
I have been trying, unsuccessfully, for the past two months to obtain a pre-note card to get some idea when my 2011 applications will take place. This is a post card that has the number of applications and the approximate dates...
Complaint comments Comments Complaint country United States, Illinois, Champaign Complaint category Home & Garden

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