Menu
Tristar Products
Tristar Products Customer Service Phone, Email, Contacts

Tristar Products
reviews & complaints

www.tristarproductsinc.com
www.tristarproductsinc.com

Learn how the rating is calculated

2.1 97 Reviews

Tristar Products Complaints Summary

26 Resolved
70 Unresolved
Our verdict: When using services from Tristar Products with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
Tristar Products has claimed their business profile
Get notifications about new complaints and reviews of Tristar Products. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Tristar Products reviews & complaints 97

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Tristar Products reviews & complaints

ComplaintsBoard
D
9:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power XL Vortex Air Fryer Pro Plus

I received my Power XL AF as a 2022 Christmas gift. I didn't open the box to use until April of 2023. I used it to reheat some pizza & it worked great. I tried to cook some chicken tenders a week later. When I opened the door to rotate the shelves, the unit would not start up again. I let it cool for several minutes, still would not start cooking. I tried to turn the unit off to restart it. The on/off power button would not shut the unit off. I unplugged it let set for several seconds, and plugged it back in. The screen displayed the same setting as prior to unplugging but still would not start. I did this a few more times, because I still needed to finish cooking my chicken. Finally, it started again. When using the Airfryer several days later. The same thing happened.

I have to unplug the device to get it to shut off after using it. In the Owner's manual it states " Press the power button once" to shut off the device at any time.

Desired outcome: I would like to know why it's doing what it's doing, why the power button does not work as the manual states. If it's a fault with the device. I'd like a new one.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
J
6:07 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Tristar Products junk

We owned our Power XL Air Fryer pro plus less than a month when it simply stopped working. I plugged the fryer into different electric outlets, and it still wouldn't turn on. Bought the fryer at Walmart. I ask for help from Tristar, but they didn't seem to care. No call back. Trash day for our community is this coming Wednesday and that is where this Vortex Air fryer Power XL will be going.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
D
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power Air Fryer Oven Elite

Your customer service is abominable. I have been working on this resolution since April. I've called, left messages and emails and nothing. My airfryer now has a BURN hole in the top and is now unusable. I've sent pictures and proof of purchase to Empower customer service who then sent the information to Tristar to [protected]@tristarproductsinc.com with the ticket number of my case and nothing.. I spent $255.14 for this product and thus should not have happened. I WILL NEVER BY ANOTHER PRODUCT BY TRISTAR BECAUSE THEIR PRODUCT IS INFERIOR AND THEIR CUSTOMER SERVICE IS ABOMINABLE.

Desired outcome: I want all my money back for such an inferior product.

Read full review of Tristar Products
Hide full review

Is Tristar Products legit?

Our verdict: Tristar Products's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Tristar Products's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Tristar Products earns 68% level of Trustworthiness

Good Credibility Notice: Tristar Products rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Tristar Products. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tristarproductsinc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tristarproductsinc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Tristar Products protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Tristar Products has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Tristar Products. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
11:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Tristar mg-2 vacuum

I bought an overpriced Tristar MG-2 vacuum. I'll admit I got scammed for the price by the door-to-door salesman with the pressure pitch. Vacuum is a total piece of junk that keeps sucking money out of my pocket. I've had to replace all the accessories including the powerhead twice in 14 years, several powerhead belts for the brush, replaced 2 brushes that were worn out, wands failing to stay attached or lock together, hose assembly that won't lock to wands, wheels on vacuum falling off, not to mention the constant supply of bags and filters that have to be replaced. Do yourself a favor and buy any alternative.

Desired outcome: Tristar to stop ripping people off.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
P
1:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power XL Vortex Air fryer pro CM-005

Hace mas de UN ano la Compre y en estoy dias comenze a poner UN pollo y comenze a oler como a quemado y SE quemo El pollo y los trays no habia pasado ni Cinco minutes ..esta toda quemado y fui donde la Compre y he llamado y me pasan y pasan de UN telefono a otro y yo pague como 120 cash in Minnesota para que no sirva...Gracias si me podrian ayudar.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
F
1:27 pm EST

Tristar Products Power xl 10 qt dual basket air fryer

I purchased the Power XL 10 Qt dual basket air fryer (model # DUAF - 10) in October. I did not open the box until a couple months later. Upon opening I found the fry trays, rubber bumpers, basket dividers, and U channel connector was missing from the box. I contacted the company and they advised I would need to purchase these parts, in the amount of $50.50 including shipping. I paid 147.00 for the item and now have to pay for these additional parts so I can use it! THIS IS NOT RIGHT! What if I had given this item as a gift? The participant would have to buy the additional parts for $50.00.

Desired outcome: To have the 4 missing items provided at no costs to me.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
R
4:20 pm EDT

Tristar Products Emeril Pressure Air Fryer

Just spoke with someone from your web site about failed Emeril Pressure Air Fryer that has failed after a few months of use.

I have returned failed unit Tracking #[protected] that has been delivered.

I paid 117.08 to Fed X for shipping and now have been informed that your company will no longer carry 8 qt Emeril pressure air fryer.

I wish they would have informed me I would have just dumped in trash. Now I am waiting for a response.

Will I get refund for shipping also.

I so loved that pressure cooker

Desired outcome: Please refund my shipping also

Read full review of Tristar Products
Hide full review
ComplaintsBoard
P
7:30 pm EDT

Tristar Products Power XL air fryer

Smoke was bellowing out of the top of the appliance and the element continued to be on even after it was turned off so it had to be unplugged. Tried to send email to Tristar but it was demon returned so their email is fake.

So unhappy with these people but what do you expect. The product is made in china.

I called a phone number the lady took all information and also give a reference # [protected] . I emailed it but it was returned. It said the email didn't exist so what to do ?

This product was a gift to me. The person purchased it at Walmart in Hazlehurst, ms. on November 26th 2021 this is all the information I can give on it.

Desired outcome: I want my airfryer replaced and replaced soon.

Read full review of Tristar Products and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
J
J
Junk man
, US
Jun 30, 2022 11:05 am EDT

Company is a very sorry company don't buy anything from these people customer service won't help you at all. They said my order shipped three days ago FedEx said they never picked up anything

A
A
AstridH
, US
May 25, 2022 11:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry that you had this experience with the air fryer. We are communicating with you via email and have sent and received emails to and from you. We will investigate what email you used to ensure there are no issues with our email addresses.

ComplaintsBoard
P
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products I purchased a Power XL Microwave Air Fryer last year, and the glass tray broke

I purchased your Power XL Microwave Air Fryer, Model # BDK03 last year at Sam's Club IN Baton Rouge LA. and the glass tray is broken, how do I get another one?

Read full review of Tristar Products
Hide full review
ComplaintsBoard
S
12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products PowerAirFryer Oven.model CMOO1

Food smells and tastes and oven stinks like burning or melting wire. We became ill after eating the french fries we made in this oven. Put in box on shelf after store Bed Bath and Beyond said they could not help us. This was purchased as a gift to us and the receipt was lost Due to the issues the machine has been in the box as we try to find help to have it repaired. or exchanged. What can you do to help us? Please reply

Desired outcome: Please help with repair or exchange

Read full review of Tristar Products and 2 comments
Hide full review
2 comments
Add a comment
A
A
AstridH
, US
May 25, 2022 11:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry you had this experience with the air fryer. Please contact us at customerservice@tristarproductsinc.com. Provide your name, address, phone #. When and where the unit was purchased/gifted. A photo of the rating label on the back or bottom of the unit will also help us assist you. Please note in your email that you posted to the ComplaintBoard site.

A
A
AstridH
, US
May 11, 2022 9:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry that you are experiencing this issue. We would like to assist you. Please send an email to Customerservice@tristarproductsinc.com. Please include your name, address, phone # and the model # as well as when the unit was purchased. a Photo of the rating label that lists the model # is very helpful. You wrote that it was purchased as a gift from Bed Bath& Beyond? Please note in your email that you submitted a complaint on ticket 448219.

ComplaintsBoard
P
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power XL Air Fryer grill plus

1:06 4

< Sent

Defective Power XL...

A

I recently purchased a Power XL Air Fryer

Grill Plus at a Walmart Supercenter in NJ.

Model: B-AFO-002G-1

I purchased it 2 or 3 months ago. It worked

when I purchased it as I have air fryed

chicken on 1 occasion and have since used

it only to bake or broil since.

Recently, it seems to have lost the heating

power as I am no longer able to bake or

broil due to no heat. I see and hear the unit

turn on, but nothing is hot. I've recently

tried the air fryer setting to check that and

again...cool air.

I called your Customer Service number

not once, but twice to tell them of my

concern to which I have been told that

TRIstar would replace the unit but only

with the receipt.

I do not have the receipt being that the unit

was purchased a few months back and the

product originally WORKED. Who keeps

receipts for that long after using the

product and then it fails? I tried to explain

this to both Customer Service ?

representatives and the only resolution

they came to was "no receipt, no

replacement.

Obviously. TRIstar not only does not stand

by their product, but their Customer

Service team has been taught to not

satisfy the Consumer but only to recite the

words of Tristar..."too bad our Product

failed but if you didn't save your receipt

that's your problem and not ours.

Thank you for all of your help in trying to

resolve and replace my $120.00 purchase.

We are a Walmart family and will be sure to

follow up with who they are purchasing

from and how Tristars Customer

Satisfaction holds up

Read full review of Tristar Products and 1 comment
Update by Power XL
May 05, 2022 1:21 pm EDT

Followed up after being denied for lack of receipt being that this product was purchased months ago and Customer Service immediately denied again without even an explanation of why we don’t have the receipt. It worked for 3 months. Why would we save the receipt?

Hide full review
1 comment
Add a comment
A
A
AstridH
, US
May 11, 2022 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We are sorry you are experiencing this with your air fryer. Please contact us via email at Customerservice@tristarproductsinc.com. Include your name, address, phone #, model # of unit, how long you have owned it and a photo of the rating label on the back. Include information on what the unit has been doing, working fine and now on cool etc. Mention that you have a ticket filed under ticket # 447900. We will assist you with the air fryer.

ComplaintsBoard
A
5:02 pm EDT

Tristar Products Power XL Air Fryer Model CM-005

Purchased the Power XL Air Fryer Model CM-005 spring of 2021and late February 2022, the air fryer stopped heating/cooking. I called about getting a replacement part for the heating element, but I was told to provide the purchase receipt and if it is approved, they would mail me another one. Although the customer service rep said that it would only cost about $20 to ship it back, I know better than that. It will cost between $55-$60 to ship this product. Sadly, after spending so much money on this air fryer, I will have to take this purchase as a loss. The reviews are horrible and I'll probably receive another one that wouldn't last long. Needless to say, I will not knowingly purchase another Tristar product.

Desired outcome: Produce quality products that lasts.

Read full review of Tristar Products
Hide full review
ComplaintsBoard
O
10:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power xl air fryer oven model cm-001

The door kept falling off even during cooking. Rep told me I needed to really push it hard. It set off my smoke alarms on my first try at cooking chicken. There was no oil residue in the pan. I wanted to send it back. They told me to gift it to someone. I finally got authorization to return it. When I went to mail it back, the mailperson told me he had sent 3 back in the last 2 days. The others had postage paid. I had to pay $55.

Transaction Date: January 20, 2022, Invoice ID: 2150T51126107121

Desired outcome: Reimbursement for oven and mailing cost to return.

Read full review of Tristar Products
Update by Oldandhurt
Jan 31, 2022 10:28 pm EST

I called Customer Cares at Tristar yesterday because I wanted to return this oven. It is the Power Air Fryer Oven XL. I purchased it on December 28th from Tristar Products, Inc. The Invoice ID is 2150T51126107I21. The door kept falling off. I spoke with a rep called Alvin. He finally gave me a return authorization after 32 minutes of telling me to gift it to someone. I had to pay $55 to return this product that was falling apart. When I went to mail it back, the mail person told me I was the fifth one he had sent back in 2 days. However, I was the first who had to pay for sending it back. I mailed it back on January 31st. It was not a safe product, Any oil will smoke up your whole house when you are cooking. The door kept falling off. This happens even when cooking which stops the process. The rep told me to push the door really hard to keep it closed. The pictures of items on the face really don't help you cook. You must guess the temperature and time to cook. Take the food out and put a thermometer in each time to see if the food is ready. Then turn the food over or switch grates. Even though I only had this for less than 30 days, Alvin, the rep. offered me no refund or mailing fees. I tried to give it away and no one wanted it after reading the reviews. Even tried to give it away to a food bank. I am so sad I fell for the TV Demo.

Hide full review
ComplaintsBoard
C
11:55 am EST

Tristar Products Power smokeless grill

On 12/21/21 spoke to Chelsea and she said I would have a check in the mail for the full amount. I am still waiting. I bought the extended warranty. with Allstate Protection Plan. when I bought the grill, but still no check. They stated If you have any questions about our services, please send us an email. I am still waiting.
Model # 12872. Company # [protected]. My # [protected]

Desired outcome: wanted a replacement part. Electrical component that has the grilling coil

Read full review of Tristar Products
View 0 more photos
Hide full review
ComplaintsBoard
R
1:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Power XL Juicer

I bought this Juicer a few days ago and it did not come with the spout (vitally important) or the cleaning brush. I called and they say to send an email to the company with accompanying pictures and receipts. Then then in turn sent a reply saying that buying from a retailer doesn't include these. A spout you need and all info from websites say it should have come with the brush and two additional rings an a replacement blade. I would like this matter resolved.

Desired outcome: resolve parts matter as stated above

Read full review of Tristar Products
Hide full review
ComplaintsBoard
J
12:21 pm EST

Tristar Products PowerXL air fryer oven

I have tried over and over again to get a PIN number so I can receive the $100 in discount shopping dollar reward that I'm entitled to. I called and spoke with customer service and he said there was nothing he could do. I feel this is false advertising! My order #2150T-[protected]. My e-mail is [protected]@gmail.com. Just as it is on my invoice. Your response would be appreciated. Jodi Sorensen

Read full review of Tristar Products
Hide full review
ComplaintsBoard
B
2:37 pm EDT

Tristar Products Knife

I purchased a 8" Chef Knife with 100% Lifetime Guarantee. It got rusted only after 2 months. I contacted them several times by emails and I asked them for the replacement and I got the run around. They did not honor their 100% Lifetime guarantee and they did not replace the rusted knife. I am extremely disappointed and dissatisfied with their product and how they handle their customer complain.

Desired outcome: replacement with a good quality knife

Read full review of Tristar Products
View 0 more photos
Hide full review
ComplaintsBoard
L
10:44 am EDT

Tristar Products Power XL Fryer

Purchased your product for 179.00 from you as supposedly you had a good reputation for standing behind your products. Kohls is selling the same unit for 139.99 minus any Kohls cash you could even pay as low as 99.00. But I bought the unit from you as I am home bound and elderly and have difficulty getting to the store. im on a fixed budget. My problem is that the unit does not toast bread nor cook french fries in a reasonable amount of time. It takes 35 to 45 minutes which is too long. I called customer service and they said sent it back so Ihad someone take it to the UPS store and they were told it would cost 58.50 for shipping, packaging and insurance. I can not afford paying this much. Is there anyway you can help me maybe by picking up unit or sending a prepaid label. I have read reviews where you sent a new unit to people no question asked and have made them very happy. Will you please help me out. Thank YOU

Desired outcome: REPLACE ITEM OR SEND A PREPAID LABEL

Read full review of Tristar Products
Hide full review
ComplaintsBoard
G
9:46 pm EDT

Tristar Products Had it 2 months doesn't work

When we first got the fryer and put it on it wouldn't start them it did for 2 months now it's not working at all when plugged in it beeps the screen go's blank and the inside light gos on and stays on and won't reset or go to the cooking mode its only been used about 10 times. From my knolage. I would figure its the control board failing without confer

Desired outcome: Replacement

Read full review of Tristar Products
Hide full review
ComplaintsBoard
C
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tristar Products Emeril lagasse airfryer 360

Sept 7, 2020
Have reciept from Trister Products showing I paid, plus the payments were coming out of Paypal. But after I got it, 3 weeks later I called Tristar and said I wasn't really using it very much so mant to return it for a refund as it had a 90 day refund. The man from Tristar says well you have paid65.49 (1st payment and we took 1 payment out of Paypal for 49.99, you have 2 payments left, I will gave you a free payment and you pay the last payment and its yours. So total I paid from reciept from them was 215.46. Then 98 months later I start recieving a bill in the mail from a debt collector, I didn't have any bills outstanding so I thought it was a scam and threw it away. @nd letter came and I called to see who it was. It was a debt collector Tristar turned me in saying I still owed 99.98. I have the reciept and I'm Paypal payments. I think the man I talked to did not write it down the he was giving me 1 free payment. Anhow I do have prove. And then they wanted 165.00 to ship it back. I'm on SS disability for life. My wife and myself are over 65 yrs old and on a fixed income. Someone at Tristar screwed up and didn't put in my records it was completelty paid for. Now I see 76 bad reviews at Tristar complaining mosttly about the same problem. I called them and it took 3 phone numbers to talk to someonr and she was very rude. I can faxed over your reciept for it and get paypal records. Chris Rottner [protected]@outlook.com my email back when I bought it was [protected]@sbcglobal.net it is no good anymore. 92123

Desired outcome: Call off the debt collector. Accurate Recovery Solutions in Farmingdale, NY

Read full review of Tristar Products
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tristar Products customer service

Phone numbers

+1 (973) 287-5134

Website

www.tristarproductsinc.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tristar Products?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tristar Products Customer Service. Initial Tristar Products complaints should be directed to their team directly. You can find contact details for Tristar Products above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tristar Products. Discuss the issues you have had with Tristar Products and work with their customer service team to find a resolution.