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TracFone Complaints Sorted by Popularity

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TracFone

Posted: 2007-10-27 by Unsatisfied Customer
Terrible company to do business with
Complaint Rating:  100 % with 1 votes
TracFone - www.tracfone.com

This company is the most terrible i've ever experienced and has HORRIBLE customer service. I tried to add minutes to my phone on the 17th and a computer message told me I had to call customer service. After speaking to customer service I was informed...
Comments United States Telecommunications

TracFone

Posted: 2007-09-10 by Jeremy Soltroff
Poor customer service!
Complaint Rating:  67 % with 3 votes
I've had a TracFone for about 5 years now, and never really had any problems as far as the actual phone service is concerned. The customer service used to be pretty good despite the fact that the customer service reps had accents that could be a bit tough at times to understand. Unfortunately,...
Comments United States Telecommunications

TracFone

Posted: 2007-06-19 by kenmontanye
Tracfone customer service SUCKS!
Complaint Rating:  86 % with 7 votes
I picked up a Tracfone (Motoraola Model C - 139) while visiting in South Carolina, set it up and put 60 units on it.

First of all, it was extremely hard to use the phone,you would dial the number, and the phone did nothing, I was only able to use it less than three times.
Comments United States Mobile & Cell Phones

TracFone

Posted: 2007-06-08 by jean p.
They should be put out of business!
Complaint Rating:  100 % with 4 votes
I have had a tracfone for a few years for emergency use. Recently tracfone told me my phone was obsolete and they would send me a new phone. I could not use my phone while this new one was arriving. I got the new phone but it was defective.

I tried calling this company to tell...
Comments United States Telecommunications

TracFone

Posted: 2008-09-29 by Lousie
Scam and cheating
Complaint Rating:  0 % with 0 votes
Two years ago I purchased the LG 225 from the Tracfone site. I was replacing another phone that I had from them, and I liked the DMFL. I had to change the number due to some continued abusive calls I was getting last year, but otherwise I was happy with the service.

On 9/25/08...
Comments United States Products & Services

TracFone

Posted: 2008-09-14 by Ray Walker
Bad service
Complaint Rating:  0 % with 0 votes
I was a Tracfone user for since 2006.

My battery for my Nokia 2126 died and would not take a charge. i called the

1-800 number and spoke with a customer service person in india. i explained my problem he told me to go to the retailers and i could buy a battery for...
Comments United States Products & Services

TracFone

Posted: 2008-07-24 by Sam
Rip off
Complaint Rating:  0 % with 0 votes
I called to reactivate my phone and was told it is no longer usable in my area. They would send me a new phone and what comes in the mail the cheapest model they can send you and it is a reconditioned used model. When I called to complain they told me that my phone I paid 30-40 dollars for is...
Comments United States Mobile & Cell Phones

TracFone

Posted: 2008-06-17 by Clarasman
Beware
Complaint Rating:  100 % with 1 votes
My father purchased a card with the intent of expanding the number of days, but confusion over the terms led to an incorrect purchase. Both the store clerk and my father made the same error trying to understand the terms. The store clerk had already attempted to activate the purchased service...
Comments United States Mobile & Cell Phones

TracFone

Posted: 2008-06-15 by bronxbro
minutes
Complaint Rating:  0 % with 0 votes
I don't feel the tracfone purchasers should be charged for time when you are calling a number.

They also charge you for incompleted calls....
Comments United States Telecommunications

TracFone

Posted: 2008-02-14 by Juanita Batey
No service!
Complaint Rating:  100 % with 1 votes
I tried to make a call on my Nokia cell phone and was told I no longer had service in my area. I was given a number to call for a replacement phone. I called and gave the customer service rep all the information on my phone but never received a phone or heard anything from them. I still had...
Comments United States Mobile & Cell Phones
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