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Purchased merchandise in full on Dec.12th, 2008 in store.Was told on two occasions that they sold my childs XMAS gift.They were not able to supply us with it as of today .Which is Jan3rd.I need help to resolve this matter.Have not gotten any consideration from Toysrus what so ever.I have talked...

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I ordered 2 items from Toysrus.com on 11/24/99. I received one right away. When I hadn't received the other within two weeks, I contacted their customer service (30 minute wait on the phone) and they assured me it would be out within 4 days. After 4 days, I checked my order status online....

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My wife & i are expecting and registered at Toys r us... She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas. the item was "Temporarily NOT AVAILABLE ONLINE"... So.. being reasonable people they bought a $325 gift card and sent it...

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July 14, I submitted a complaint about ToysRUs on how unproffessional the staff was to me while trying to purchase a toy for my grandson's birthday. I was told that the item I had selected was not for sale due to it being placed on the shelf by mistake. When I called the 1800 number I did...

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July 14, 2008
I took my 4 year old grandson to toysRus for his birthday. He was allowed to select any item of his wish. We spent 45 min. looking. Finally he found what he wanted. Star Wars item. He took the toy to the counter and we were rudely told that we could not purchase the toy....

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ToysRUs has LOST my business for being uncooperative, uncaring, and dishonest. I spent the first four months of my pregnancy looking for just the right crib, and I found it at ToysRUs/BabiesRUs. After repeatedly trying to order it online (which was impossible), I found one at our local store....

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Purchased 2 NBA Live 08 games for kids on 12/21/07. My step kids live in London, Ont. Canada. I live in Indiana, USA They came for x-mas vacation and we gave them these games for x-mas. They took them home and started to play them. They said that they put them in there psp's and played...

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We ordered 2 online gift certificates to be mailed to the recipients address. We placed the order on 12-16-07 and the order still has not been received. (1/25/08). We have contacted Toys R us twice and they have failed to deliver the gift cards still. They say they have shipped the cards...

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I ordered two Madame Alexander Dolls online over two weeks ago. My order was submitted and it showed items in stock. Today I get two emails cancelling the items. I called customer service who said call the stores. The store in Monroeville did not know they carried the items even though they...

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Toysrus sent a glossy flier advertising buy 2 Nintendo Wii games and get a third free. There were over 12 titles pictured on the ad. Both online and in the local store NONE were available. They said they did not know if or when they would get more in the local store. I called 1-800-toysrus to...