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July 14, 2008
I took my 4 year old grandson to toysRus for his birthday. He was allowed to select any item of his wish. We spent 45 min. looking. Finally he found what he wanted. Star Wars item. He took the toy to the counter and we were rudely told that we could not purchase the toy....

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Toysrus sent a glossy flier advertising buy 2 Nintendo Wii games and get a third free. There were over 12 titles pictured on the ad. Both online and in the local store NONE were available. They said they did not know if or when they would get more in the local store. I called 1-800-toysrus to...

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I placed an order for my grandson who lives in another state on the ToysRUs website. I wanted it shipped to him not me. Other websites give you the option to have a separate shipping address entered, this one did not.

I continued placing the order hoping the chance to do this...

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ToysRUs has LOST my business for being uncooperative, uncaring, and dishonest. I spent the first four months of my pregnancy looking for just the right crib, and I found it at ToysRUs/BabiesRUs. After repeatedly trying to order it online (which was impossible), I found one at our local store....

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Purchased 2 NBA Live 08 games for kids on 12/21/07. My step kids live in London, Ont. Canada. I live in Indiana, USA They came for x-mas vacation and we gave them these games for x-mas. They took them home and started to play them. They said that they put them in there psp's and played...

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We ordered 2 online gift certificates to be mailed to the recipients address. We placed the order on 12-16-07 and the order still has not been received. (1/25/08). We have contacted Toys R us twice and they have failed to deliver the gift cards still. They say they have shipped the cards...

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I ordered two Madame Alexander Dolls online over two weeks ago. My order was submitted and it showed items in stock. Today I get two emails cancelling the items. I called customer service who said call the stores. The store in Monroeville did not know they carried the items even though they...

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Toysrus is the first online store that did not allow customer cancel the order. I placed the order around 1:00pm. Around 2:00pm, I realized the order did not take the $10 google checkout coupon. I called the customer service representative in Toysrus ( even try to get the customer service manager...