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2.2 186 Reviews

Toshiba Complaints Summary

57 Resolved
129 Unresolved
Our verdict: Engaging with Toshiba, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Toshiba reviews & complaints 186

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7:05 am EST

Toshiba Brand new washing machine not working

Delivered washing machine ordered from courts on 5th. Found machine not dispensing the detergent and softener . Call the guy who delivered and he asked us to call service center. Tried several times calling them and finally 2 technicians came on 15th Feb. They opened up the whole machine as pic attached and said just add water softener and left. Did not even test the machine or show us that it works. They than wrote report to mgr that’s it’s working fine. Called mgr and he was supporting his man that report says no fault. Till date we have not used the machine to wash clothes. For a working machine they needn’t have opened up so much.

Desired outcome: Pls take back and return our money. We lost faith in the service centre

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9:16 am EST
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Toshiba - low quality of Toshiba vacuum and bad customer service in Singapore

Hi team, I am writing to make an official complain on two things. 1) Very bad quality of the Toshiba Vacuum cleaner I purchased on September 28th. Within two months' time, the charger stopped working already, and I had to send it back to the Customer Service for an exchange. Ironically, because the vacuum cleaner model is "too advanced" (according to...

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1:56 am EST
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Toshiba RF610WE-PGY TOSHIBA fridge 4 door

After sales warranty service is very bad. I bought refrigerator RF610WE-PGY 4Door with a 12 years compressor warranty in Malaysia. Few months later the compressor failure. The customer service Center malaysia also very bad. When asking the staff. When can i claim warranty of spare parts? Not sure the spare part department. When the technician will come and who will check? Not sure the technician department. Cloud you check for me when can arrange technician come to check or replace the parts? I'm don't no just please wait the technician call.

This is a ' Customer Won't Care Line ' giving the answer.

After 14days each call also the same answer. still pending..

The is very bad after sales CUSTOMER CARE LINE better changes to

' CUSTOMER WON'T CARE LINE '

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Is Toshiba legit?

Our verdict: Complaints Board's thorough examination reveals Toshiba as a legitimate entity with notable strengths. Despite a 30% resolution rate on customer complaints, which invites a closer look, Toshiba stands out for its commitment to quality and security. Clients considering Toshiba should delve into its customer service record to gauge compatibility with their expectations.

Toshiba earns 94% level of Trustworthiness

Perfect Trust Endorsement: Toshiba achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Toshiba. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Several positive reviews for Toshiba have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Toshiba's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
  • The presence of an iframe in toshiba.co.jp, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • We detected that toshiba.co.jp is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Toshiba protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We found that the website for Toshiba is very young, indicating that it may be new or recently launched. It is important to exercise caution when engaging with new websites, as they may not have established a trustworthy reputation yet and could be more vulnerable to security risks.
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4:57 am EDT
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Toshiba Toshiba printer

This is a warning to all users of Toshiba printers. The machine performs flawlessly but there is an issue with charging.

We bought the machine with a 5-year agreement. Toshiba have a system whereby they get information about number of pages printed via the net. They charge and agreed fee per page printed, cheap for black/white, not so cheap for colour. This fee covers the lease fee for the machine, as well as toners and servicing if required.

Our agreement finished 9 months ago. Due to a change of address we did not receive a letter which Toshiba claim to have sent us to advise of this fact. Therefore we were placed on their automatic 'ex contract' charging system. What does that mean?

It means that they contine to charge us the 'fee per page' as under the contract even though the machine is paid off and now belongs to us, 100%. But then comes the kicker: on top of that charge they also started to charge for toners and for service calls.

Clearly they should either charge per page, or they should charge for toners and servicing - but not for both. More than that, the charge per page should be reduced significantly since the machine has been paid off.

If you have a Toshiba printer I suggest you keep a close eye on the expiry date of your contract so that you can choose your method of being charged. And if your contract is already expired you'll want to look at what you are being charged.

In hindsight I believe we would have been better off buying the machine outright and paying for consumables and servicing as required. This charge per page is - in my humble opinion - a stitch-up.

Desired outcome: to have the charges per page issued after expiry of our contract refunded as we have been paying for toners and service calls.

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4:11 am EDT

Toshiba tv model 43v31lp..serial no:tb910200awe

TV yang dibeli tidak hidup.. Lampu sensor tv menyala apabila ditekan tetapi skrin tv kosong.. Tv baru dibeli dan saya telah call customer service untuk perihal ini dan mereka telah menghantar technician untuk perbaiki tetapi tv hanya berfungsi 1hari saja.. Selepas itu dia jadi seperti semula.. Technician ada cakap motherboard rosak n dia ckp dia perlu order motherboard baru utk tukar.. Waktu yg diambil utk barang smpai 2mnggu.. Tetapi smpai harini sya tidak dapat apa-apa maklum balas lgi.. Kami cuba call customer service berhari-hari pon sudah tidak dijawab

Desired outcome: Jadi apa penyelesaian yang pihak toshiba boleh berikan pada saya

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9:46 pm EST

Toshiba Toshiba 2510AC printer

We rental the machine for monthly.We are company have problem about supply toner for long time , We had a problem with the toner nealy notification system and the support supply system. To keep it changed when the toner runs out for a while until it's very boring with the service in Thailand.

Rental the machine toshiba 2510AC ( We are company name is sangcharoentools Co.,ltd. contact name sittaya nonthapa (+[protected] ext.111) email : [protected]@sctc.co.th

Desired outcome: Rental the machine toshiba 2510AC ( We are company name is sangcharoentools Co.,ltd. contact name sittaya nonthapa (+[protected] ext.111) email : [protected]@sctc.co.th

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10:53 pm EST
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Toshiba Fridge failure 5 times within 12mths

Fridge model: GRAG52SDZ

Serial number: 347-20Z01854-1B25-0920074

Bought on 9 Jan 2022, delivered 15 Jan. Failed 5 times. Technician came on 21 June, 8 July and 17 Nov and 22 Nov. This is the 5th time and we're awaiting the technician again, 3 days after the last repair.

We appreciate your trying to fix the problem by sending a technician, but whatever is the issue, it's apparent that none of the fixes work. We ask for your understanding that no one will dare to use a fridge that can fail on us any time. We've already had to throw out our frozen food 5 times. We don't want to risk it any more.

Will be happy to provide relevant invoices and service forms privately.

Desired outcome: New product replacement

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Bettyelane Chambliss
, US
Jan 11, 2023 1:20 pm EST

I bought a Toshiba Smart TV in February 2022. The tv went out while we were watching it. I did all the checks to get it to start working. Called tech support and went through their checklist. Still didn't work.

I was given an email and work order number.

I have been sending pictures and videos. Every time I get a message saying to send us a video of the tv working. Well if it was working I wounded need them.

I have sent 3 videos twice, pictures of the tv showing it's not working, and was told they couldn't see the whole tv all in one picture. They wanted a picture of the receipt. If you know Best Buys receipts are 3 ft long. So I sent it in 3 pictures. Nope, that didn't work they wanted it in one picture. 🤣🤣🤣🤣 So I folded it to show their information. They came back and couldn't see the date so I tried again. Then they wanted me to enlarge it. I resent all the pictures on a medium setting. They said they can't enlarge the pictures. So I resent them again on large but those were too big😤. Now they want a video that they can't see my reflection. This is BS. Fix a the TV. My 91-year-old dad can only sit and watch TV.

I can not find an address or phone number for their home offices.

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1:28 am EDT
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Toshiba Toshiba satillite e45-b4200

Anytime i install a new windows, within a short period i will get a notice to activate the windows again. It has been going on for about a seven months now.

TOSHIBA

Satellite E45-B4200

serial number: 5E163102S

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7:29 am EDT

Toshiba Leaking black water inside the refrigerator.

I have been using the Toshiba refrigerator for more than two months. After one week of purchase, I noticed the dropping of black water inside the fridge as in the picture below. I registered the complaint a couple of times and service providers failed to fix it, they couldn't even find out the route cause. As per my study, I found out these water drops are harmful to health. Since I was able to convince this, the shop manager provided me with a new one, the same product. Unfortunately, the same issue is repeated. I am totally disappointed. I understand one thing, that was not the problem with my old fridge but the problem with the Toshiba brand. Now I don't want to risk my health. Buying another brand is only the option for me by disposing of this brand somewhere.

Desired outcome: Please refund.

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2:26 pm EST

Toshiba Toshiba 43" Fire TV

I purchased a Toshiba 43" Fire TV at Best Buy in South Florida on November 12, 2021. I have had continual intermittent problems. I have talked to Toshiba 7 times and they have not been able to resolve the problem. I spoke with the manager of Best Buy today and he said I need to demand a replacement!

That is what I want!

Desired outcome: I want a replacement TV!!

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10:30 am EDT
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Toshiba Microwave/air fryer

I called and emailed support about my purchase of

Toshiba ML-EC42P(BS)

Hard to believe! Three calls to Support and the results will blow a Toshiba executive away!
My number is [protected]
My next move is contacting our local (News12NJ)
News consumer investigator!

Desired outcome: Someone call me -Manager or Above!

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5:54 am EDT

Toshiba waranty servise

washing machine problem. cannot turn on. i had call call center on 15th october. then i follow up on 20th october. still dont get any call from service center. dont know when they will come and fix my washing machine. it had been 6 day i had wash using hand manually.

report number references [protected].

i had ask the call center, aince i had been to long time to take action, can i just send it to local for repair and claim it under waranty, they still reject it..

hope service center can take faster action.

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10:59 pm EDT

Toshiba Fire TV

It was the cheapest one Best Buy had, I knew that going in but…
Several stuck pixels. Hard drive too small, always crashing. Remote blew out after a fortnight, had to replace.
Eventually, after only two months, none of my channels would load so I reset to factory settings?
It bit the shed. Says remote won't pair, whereas remote working fine, volume/power.
Thus it is slag and going to a landfill.
Toshiba used to stand for quality. As a person who's dealt with a lot of Japanese firms over the years I can only say the Koreans have you beat, hands down.

Desired outcome: None.

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8:09 pm EDT

Toshiba 8000 BTU portable air conditioner

Here is my original email to Toshiba:

" I purchased this unit on July 1, 2020, and only started using it in August. I used it only at night until mid September, when I made sure the filters were clean and the reservoir was empty so it could safely sit for the winter. Last month I checked the filters and checked the unit over to make sure it was ready to go, and started to use it again only at night.

3 weeks ago it began spitting water out of the vent. I emptied the reservoir and attached the drain hose to the back to allow for continuous drainage so that it would no longer fill up. This seemed to stop the water problem.

Then a couple of weeks ago, it had been running for about an hour when it abruptly stopped and all display lights began flashing and beeping. I unplugged it and let it be for about an hour, and was able to get it working again.

Now for the last two weeks it stops and flashes and beeps randomly, usually after about half an hour if use. I am no longer able to use the air conditioning feature and the unit is no more than a very expensive and bulky fan. We are in the middle of a heat wave here in Manitoba and I am incredibly upset that I put out $400 for a piece of garbage that broke down after very little use, SUSPICIOUSLY just as the warranty ran out.

I have no faith in big companies and I know this email is a wasted effort, but I want you to know how wrong it is for you to scam people like this. I'm a single woman living alone and I can't afford a $400 AC replacement every year. I won't be purchasing Toshiba products again and will make sure I discourage everyone I know from purchasing them."

They pretended to care and have ignored my emails since then, and it's been 6 weeks.

Desired outcome: I want my freakin money back.

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8:52 am EDT

Toshiba 43u5050 smart led tv installation delayed

Dear Team,

I do not know how is this going to work but my complaint is for installation delayed. I received my tv on 31st 2021 July since that day no body came for installation I received a message for miss call for free installation I did that but no response. I tried reaching 247arround 100 times but nothing worked out. I waited for 4 days. because there is a kid in my house and it is dangerous to keep the tv lying on the floor for so many days. after several failure attempts to connect with toshiba service center for installation I had to call the local electrician pay him 1000 rs for installation on 5th August 2021 And guess what I received a call today on 6th August for freeeeee installation.

Order Detail.
From Amazon
Order date :- 28th July 2021
Order Number [protected]
Delivered on 31st July 2021
City - Mumbai - Bandra West

Thank You So Much for your support.

Regards
Tarique Shaikh
[protected]

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6:52 am EDT

Toshiba Dynadock U3.0

24hours of hell just installed the software my pc stop at a black screen was forced to reinstall my msi factory setup and tried again the docks gpu is working but that's it all the other gpus internals have stopped working the software witch I removed from boot forced my system in a infinite loop on logon it would say my system was going to be rebooted for the driver was going to be removed it did that like 3 time and I mangiged buy luck to uninstall the software it was a try and it will be the last Toshiba product I buy

Desired outcome: no comments

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10:46 pm EDT

Toshiba Refrigerator grag58ma/gg

We purchased a Referigerator GRAG58MA/GG, on 20-Feb-2021. Since then, we found problems occurs as below, and the worst is the frozen problem never been solved :

1). 9-March-2021 : Refrigerator door strip (magnet) not function well, reported to Toshiba via customer care hotline.
2). 10-March-2021 : Toshiba technician came for inspection.
3). 20-March-2021 : Report of frozen problem at lowest deck of Refrigerator via customer care hotline.
4). 22-March-2021 : Same Toshiba technician came for inspection and replaced the door strip (magnet). After inspected the condition about the frozen problem, was informed it may be due to electronics board.
5). 24-March-2021 : Report of frozen problem to customer care hotline. Same day, same technician came for Replacement of Electronics Board.
6). 1-April-2021 : Now the frozen problem spread to two decks, the lowest and second lowest deck. Report of frozen problem to the technician with pictures. Same technician came, and he proposed to change electronics board again, he mentioned may be the electronic board that previously changed was not the correct one. He adjusted the temperature higher, and set the power to Eco.
7). 10-May-2021 : Report to customer care hotline about frozen problem.
8). 11-May-2021 : Same technician came for inspection, he did nothing.
9). 24-May-2021 : Report to customer care hotline about frozen problem, we informed Toshiba if not going to solve the problem, we will escalate.
10). 12-June-2021 : File an official complain through Tohshiba complaint filling website

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7:43 pm EDT

Toshiba Toshiba Laptop model C55-B5270

My laptop is not recognizing the Optical drive or SD cards. Looking for trouble shooting advice, the suggestion is to renew the chip set drivers. When I log on to Toshiba support, I find multiple drivers, with no indication of which, if any, are suitable for this laptop. How do I identify which drivers are appropriate, without a SWAG - a Simple Wild Assed Guess?

Desired outcome: Update drivers on my laptop.

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9:45 pm EST
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Toshiba Aircon unit blown, under warranty, taking months to get a part without any aircon

Our A.C unit has blown for the second time now, the first time I just replaced the whole out door unit myself to get a. c back asap. This is now the second time in 2 years and I am going down the warranty path as I've already forked out $1200 for a new unit to be replaced, it has now been nearly 2 months and still don't have it fixed and have no Aircon in our little home with 4 young kids!

They keep telling us they are just waiting on a part that is not in the country, and when we call there is only 1 person working in the warranty department and even complained himself that he has way too much to do for 1 person. Terrible customer service, terrible attitudes, and has cost us money, and are living so uncomfortable in the middle of QLD summer with no Aircon, and they don't seem to care at all. I even asked for them to supply and rental portable a.c but they said they don't do that.

Desired outcome: A working airconditioner!

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2:17 am EST

Toshiba LCD Television

I purchased the television on March 2019 and on 21st December 2020 and television did not power up and I contacted the service center. A technician came over to my house and mentioned it's motherboard related problem and it could only be fixed after Christmas. I began calling everyday after Christmas and always given couple of excuses. Today which is 5th January 2021, I have not received any proper feedback about when my Television's issue will be fixed. Kindly assist as I'm a retiree whose clueless about this matter.

Thank you

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Toshiba contacts

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