T.J. Maxx
reviews and complaints

Back in September 2023 I got a debt consolidation loan from my bank. TJX was one that was paid off. I have been getting regular emails and or mail saying I still owe them. My bank, Community Credit Union sent 2 checks. I asked them to void the first one as I told them it was apparently not received. They reissued another one in the amount of $476.00 to: TJ Maxx, 3000 Kellway Dr. Ste. 120, Carlton TX 75006 per request when I contacted TJX. The check was mailed approximately August 9th or 10th, 2023 with a reconcile date of 8/17/23. Of at least 5 conversations have taken place & I am still being billed. The bank said they will not send another check which I do not blame them & I will not pay twice either. I can give you the contact at my bank if you need to discuss further. But I consider this account resolved & no actions needed but for TJX to stop billing me & texting me regarding this matter.

Sincerely, Linda Jackson

I ordered an item from TJ Maxx online (which is the same store as TJ Maxx in store?) and the manager Shannon at the Whitestown, IN store was extremely disrespectful and told us we were not allowed to return the item as it was the shipper’s problem. She isolated us in front of the entire store with her negative commentary and ridicule. I will never shop at this store again, nor will I likely ever shop on TJ Maxx online. She continued to question why we ordered this item, why we were returning it to her store and why I didn’t ship it back on my own.

On 12/11/23 I purchased two items at TJmaxx, Village Square Center, Cleveland OH. On 12/16/23 I returned on of the item but did not notice the taxes were not included in the transaction with the returning.

I return to the store on the 12/28/23 to buy more things and let them know about taxes not added when I returned the item. The manager was called to resolved the problem but she was not nice and refused to put the money back in my tjmaxx card. She allegedly the money was return because the receipt has the letter t on the right side of the amounts. All receipts have that letter and that does not mean they returned money taxes.

I had been a TJ maxx customer for many years. I used to live in Edgewater NJ and moved to Cleveland OH. recently never before I had felt so disappointed with the store. Is not only the money, thank goodness was not much but the way the manager handle the situation was stupid. I am very disappointed.

I went to Home Goods for my Holiday Shopping. I found quite a few things. During the checking out process, I was chatting with the lady at the register, talking about Holidays and about how many different items they had in stock. The total took me by surprise. But, I thought, inflation…

A few days later, today, I decided ti start sorting the presents. During that process I saw the receipt. My first thought was, this is a very Long receipt… I didn’t buy that many items. I counted. Nope. I was double charged for most items! And there was an item scanned for over $46.00! I did not buy anything above $16.99. Very upset. Going to call their customer service tomorrow to see if they can resolve this!

Please train your store agents to understand black doesnt equal thief. I personally go to tjmaxx for the finds, its not a grocery store and hence I dont go with a list. I went to the store in Aurora Co yesterday (11/22/23) and was followed by the security until i got feed up and almost cursed him out. This has happened to other black people as well. The Lakewood co store is also the same.

Can black people shop in peace since tjmaxx does reject dollars used by black people? The stereotyping is too much.

Yesterday morning as the store was opening.

We went in and bought a pair of shoes.

As we was leaving the store through the

check-out. The lady gathered our bag to hand

it to us. When I reached for the bag, I accidentally touched the lady. I was so offended by her actions of wiping it off right

there. I know with COVID and stuff, people

need to be careful. But there is sense of

common decency.

I am filing a complaint about the scheduling because I’ve have spoken to all the managers at this store about my schedule within going to school and working. I have been trying to work with the managers as well as working around my school, but they don’t seem to understand that I am not able to work 5 to closing shift every night due to school. They want me to work everyday as well as keeping my weekends available with only one day off. I’ve tried talking to them but they don’t seem to accommodate my schedule with the school. I’ve suggested different times and days to work with having at least two days off to do homework but even so they don’t want to accept and or negotiate the times. I am not the only one to complain about the managers not wanting to work around our school schedule as well. They are also not wanting to give us 4pm-8pm four hour shifts when that is the only time we can make it work with school. We need managers that will work with the availability that they are given instead of giving everyone the opposite of what their availability said!

I was at TJ Maxx Framingham location. My husband was at the billing counter and my 15 month old was walking around the doors. He realized that the door opens and closes on itself so he started to go from one and came out from another. Given that he's only 15 month old, it a new discovery for him. I let him do this couple of times and this was all while my husband was at the checkout counter. A very rude employee came to me and she said " we cannot have them do this " it's not what she said but it's the way she said it. She was not wrong at her place but she was very very rude. Like dude, I am shopping at your store not like I am just hanging out by the door and letting my son go rouge. When I entered again after this one of the employee made their faces. I just walked out. It was such a bad customer experience.

Today, August 14th, I was in the Plymouth, MA store. I found a pair of Sperry woman’s shoes on a clearance table. They were marked 12 dollars. Yellow tag sale. I knew it was a great deal. There was another pair in the table marked 15. The pair I had was marked 12.

When I brought them to the register, the cashier abruptly asked another person behind the counter for a price check. She appeared dubious of the price. I told the other cashier where I had found them. I assumed he would see the difference in price.

When he returned I was informed the shoes were 15. The first cashier asked if I still wanted them. I said yes. I did not say they were marked 12 because Both cashiers made me feel awkward. The second cashier then said under his breath that “she thought she pulled something off”. It was really insulting.

I really like TJ Max and Marshall’s and shop both stores regularly. This was my first negative experience. It was disappointing.

Thank you.

This is the second time this has happened to me at the Highlands Ranch Colorado branch. When I wanted to return a product, the cashier asked me for a valid driver's license to return it, why she ask me for a “valid”, drivers license, I am an American citizen but Mexican by birth, she treats me as if I did not have my license just because of how I look? I am consulting with my lawyer to sue

I purchased No. 7 skincare products from your Store in Fenton, MI. I’ve used No. 7 products for year and purchase them at Ulta or Walgreens. I never tried this No. 7 serum before. I liked the idea of the rollers. It was very inexpensive. That night I went home and used the serum at night. Sunday, July 2, 2023. I woke up to my face burning and I had swelling and sores on my face. I started taking Benadryl immediately. I went to after hours clinic where they put me on a Skin antibiotic, steroid shot plus a steroid packet. I wasn’t getting better and went to my Dermatologist. I had developed an infection in the sores. She changed my antibiotic to a much stronger one, different steroids plus a antibiotic cream to use on my face. It is slowly getting better. I had looked for an expiration date on the No. 7 serum but couldn’t find one. I’ve been suffering with the allergic reaction for a week and 4 days. It has been very painful. I usually don’t complain about anything but I wanted you to know to check expirations dates on all your products. I don’t want this to happen to someone else. I did take pictures. I do love your store but I’ll never buy skincare, hair care or body care products again from you. I know two other people who have had allergic reactions to products from your store that had expired and the date was covered by your price sticker. I hope this helps you to check expired products and get them off the shelves. Thank you.

Hi, last month (5/15/23, time - 18:24:07) my husband purchased a luggage [846997- London Fog 28" expandable 8-wheel spinner) for $107.74 ([protected])] at 27690 Santa Margarita PKY, Mission Viejo, CA 92691. Unfortunately in one journey, the seams started falling apart so we had to get the suitcase wrapped at the airport on the way back. When we went to return the suitcase at TJ max, they asked us to email London Fog at [protected]@leisureluggage.com but we have sent 3 emails to them but haven't heard back from them. I would appreciate if this issue can be resolved quickly. Thanks!

I did a return today. The refund was $21.74. I asked if I can give them a penny so I can get back three quarters. The manager said no in such a snooty and irritating voice. I was thinking in my head what is wrong with the people at TjMax. The reason they said no is because they think that I’m scamming them. Do they know how to count? 74 cents plus one penny is seventy five cents which is three quarters. You guys need to hired more competent workers. The reason I’m mad is because it was the manager that said that.

The lady in the Jackson, TN store couldn’t have been and more rude. I ask her if this was the return counter and she said you’ll have to wait I’m signing these receipt papers .Then she ended up doing my return and part of the price/barcode was missing. So she turns to this lady and says she has no receipt and the bar code is scratched off. So she ask the lady to would you make a bar code for this. Then she says I’ll have to make an in store credit SINCE you don’t have receipt . I said that’s fine I’m going to spend it here anyways so rude and I felt like she didn’t appreciate my business at all. Her name was Charlene. If she had issues going on that we’re making her so rude she should stay home or put her putting out stock . Attention needs to be called on her. Thanks in advance.