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I tried to order two boxes of cigars today and when it came to check out, what a customer service nightmare. The CSR tried to sell me everything from the Cigar club to expedited shipping. I told her repeatedly that I just wanted my cigars. She then told me that she would be sending out a free...

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I occasionally order cigars from this company, and have routinely NOT checked the box to receive email promotions. Recently I have gotten a phone call, which started as a "routine customer survey", and immediately became a sales attempt for membership in a Cigar Club, with regular...

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Actually, this is a response to the complaints. My problem started with what appeared to be an incompetent staff. I was at my wit's end, I asked for a manager, and got someone who didn't understand what the problem was either. The problem was simple, and I couldn't understand...

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I ordered a humidor which, due to a complex series of delivery problems never got delivered and I opted to have it shipped back to the company and request a refund.

The problem with this was that in order to actually speak to a customer service representative at Thompson cigars,...

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deceptive web site would not allow canceling anything. no e-mail conformation of order shipment . one week from submitting order still waiting for any shipping info. a call to customer service . they gave me an invalid tracking # I will never order from them again. I buy from cigars international...

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I just want to say that the experience that I had with Thompsons has been a pleasant one. I have ordered for my husband and never had any problems. I like what they are doing for the servicemen sending them cigars. The supervisor that I spoke to recently was very professionals and have treated...

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I had been purchasing cigars two different times in the past and got bad cigars and/or rude service people; therefore I quit buying from them twice. Recently I tried Thompson Cigars again and spoke with a gentleman named Hoc who has been extremely helpful, respectful, and a great customer service...