The Salvation Army USA
reviews and complaints

My sister and I were at the Dover, DE location to drop off donated items. We went inside to get a receipt and browse the store. I found two items with no tag and my sister found one. Not knowing there was a "No Tag No Sale" policy I believer a sweater had a sweater price and a sweatshirt had a sweatshirt price and didn't think anything of it...until my sister tried to purchase her item and was told no, item could not be purchased without the price tag. I asked if they could price the items so we could purchase and was told not at that moment. It would take 24 hours to do that. This was Saturday, they are closed on Sunday so the earliest they would be able to do this was Monday. Seriously? For a price tag? No explanation as to why it would take a full day to price an item. Of course by the time we were able to get back to the store the items were no where in sight. What the heck Salvation Army! You receive donated goods and google each item to see what the best price is an then add a price tag? Only one person in the store knows how to apply a price tag? Someone selects a random price to stick on a tag and it takes 24 hours to come up with that price? The lady there said it is because "customers rip off the tags and change them in the store." Really? There were no tags on the floor. "Well, that's because we sweep every night." What are the odds of three items found that morning were tag less due their tags being ripped off. Sal's is a big fail on policy and customer service.

Me and my family have been attending this church for nearly 20 years. They have been providing transportation for the people that do not have any. And as of recently we have been giving all kinds of excuses. They don't have the gas. But they can pick up certain people, and we have been going there longer than the people they choose to pick up. Their excuse is we don't have enough money to pick up people. We have been going there even when they reserving electricity and we had church services with the lights off cause funds were low.. they don't want to send them to 730, DMAG or Youth Council's. The young adults and daughters ask me why we can't go to our church. One of my daughters think that since we haven't been attending church that when the new leaders come they will not pick us up either. We are all soldier at our church.

I reached out to salivation Army at [protected] servicing zip code 80241 for utility assistance. I did the complete intake process, I was told by customer service that someone would reach out to me in two weeks. This was around August 1st 2023. I did not hear back from anyone so I called customer service back. They said they didn't have my info and I needed to re-do the intake process. This time they gave me the name of Angela Watson and the number to reach her. I called and left her a message and gave her all of my contact info. After another two weeks on 9/15/2023 she sent me an email requesting that I send her the Application, bill and ID to her. I sent all required documents back to her. Now its Oct 16 2023 and I still haven't heard anything from anyone. There is no one other than Angela to contact at this location.

10-10-23 5:33pm

The sign on the door clearly states that the store closes at 6:00pm. While walking in, one of the workers was already trying to lock up (with customers still inside) claiming that they are closing in 10 minutes (5:40pm) in a very degrading tone. After stating that the sign says that they close at 6:00, she responded with,"Well, we have to count the money. We will get fired if we don't count the money. If we wait until 6:00 to count the money, we will be here until 6:30." also in a degrading tone. While trying to look at the shoes, she continued to make comments, so we turned around and walked out.

At no point should an employee speak to a customer like that. Especially when they are trying to close 20 minutes before the listed close time, just because it feels convenient to them.

I would like to know why you do not take used furniture donations any longer. I called for a pickup and the people who came did not think my couch and loveseat were good enough. Since when is a used $4000 couch and loveseat in good shape with heavy wood trim not good enough? When I was young and had limited income I bought furniture from the Salvation Armyand I can assure you it was nothing near the quality of the furniture I have. What is going on with your organization? You mean to tell me you think furniture should be new? Don’t give me the COVID excuse. We did not get COVID. I suggest you explain to me about this issue. Is the Salvation Army no longer a company that actually does charity work? If so change your name and quit using the name the Salvation Army!

My name is jared brown and I live at 1 unaka ct apt 7 Johnson city Tennessee 37601. I contacted the salvation army financial assistance number and I left voicemails for 3 weeks in a row with no answer and no callback until the day my lights are getting cut off. Last time in February the guy said he couldn't help me and then a guy over him contacted us out of the blue saying he was gonna help because the guy supposed to be in charge of financial assistance here in Johnson city Tennessee 37601 kept saying he couldn't help me at all. Now im asking for help again and after 3 weeks of no reply from the guy he calls me and tells me to come in there knowing my lights will get cutoff tomorrow. We luckily got an extension at the light company until this evening. He seems to be deliberately not helping us out of spite or personal reasons I'm not sure of.

All the time cuz I go into the salvation army second hand store at least two three times a week and I've noticed it over and over and over again they will have stuff with the original price tags from the stores on it and then their price tag will be much more like today I bought a sweatshirt and the price they have on is $34.99 and then the store tag says 2298 they're charging $12 more than the original price