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Unreliable
I am so disappointed in this service.
I always check everything twice, so that's why one week before the event I called BusBank and asked them to confirm my booking and all the details. They did.
I was also given a driver's phone number just in case. And it happened. It arrived 50 minutes late. I used the phone number, but the driver never answered. When he eventually showed up he said he was lost. And didn't even apologized. Letting people down is not professional. At least.
charter buses
Absolutely terrible experience. Would give 0 stars if I could. Owner was predatory with 0 concern for customer service. Coaches that were sent were not luxury at all, but sent from a town 3 hours away and very old and smelly. (When we asked beforehand to see the buses since this was the first time working with them, we were refused.) Drivers were incompetent and rude, yelled at our visiting international guests for trying to load their suitcases in the bottom of the bus, yet refused to help with luggage for liability reasons. Seemed like a lose/lose. Driver was loud and inappropriate, honking the horn unnecessarily and expressing road rage. When we gave feedback about the experience, owner was defensive with 0 remorse or regard to the customer relationship. The only satisfactory experience out of the whole thing was that we were refunded for the drivers' behavior (as we should have been). As this company is based out of Chicago, I've learned my lesson to never try to do business with someone who is not on the ground. Even if the owner was not present, the least he could have done was be polite and apologetic instead of trying to justify and explain. Needless to say, will never use this company again and never recommend it.
Fraud and cheating
This company advertises SAFETY and talk about how good they were with helping out Katrina, but never mention that they were the broker who booked the bus that blew up in Dallas during Hurricane Rita. So much for their 5 Star Guarantee!
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The BusBank legit?
The BusBank earns 94% level of Trustworthiness
Perfect Trust Endorsement: The BusBank achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for The BusBank. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Busbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Busbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Busbank.com you are considering visiting, which is associated with The BusBank, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The BusBank as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for The BusBank have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Busbank.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The busbank.com may offer a niche product or service that is only of interest to a smaller audience.
- The BusBank protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Billed $4000 and never received a bus
I work for a company based in New York City called Pioneer. Our company provides free and low-cost transportation from New York City to the New York State prisons for women and children who have loved ones who are incarcerated. On father's day we did a special that would have sent almost 400 children who have incarcerated parents upstate to see them for...
Read full review of The BusBank and 6 commentsOverview of The BusBank complaint handling
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The BusBank contacts
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The BusBank phone numbers+1 (866) 428-7226+1 (866) 428-7226Click up if you have successfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (866) 428-7226 phone number Click up if you have UNsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (866) 428-7226 phone numberCustomer Service+1 (312) 476-6121+1 (312) 476-6121Click up if you have successfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have successfully reached The BusBank by calling +1 (312) 476-6121 phone number Click up if you have UNsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone number 0 0 users reported that they have UNsuccessfully reached The BusBank by calling +1 (312) 476-6121 phone numberHead Office
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The BusBank emailssales@busbank.com100%Confidence score: 100%Supportadvertising@busbank.com99%Confidence score: 99%marketingtickets@busbank.com94%Confidence score: 94%ar@busbank.com88%Confidence score: 88%customercare@busbank.com76%Confidence score: 76%support
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The BusBank address820 W. Jackson Blvd, Ste 815, Chicago, Illinois, 60607, United States
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The BusBank social media
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Billed $4000 and never received a bus
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