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I have only been a telus customer for one year, I started having issues day 2! I had Rogers service for 7 years and only switched to Telus with the enticing offer of super fast 3G service and extended coverage area (I live by water). So day 2 of having my first phone a blackberry pearl, I try...

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We recieved a call from Telus sales department offering a deal to switch over from Rogers to Telus and they were going to give us a telus credit for the amount that we had owing on our Rogers accounts. It turned out in the end that the 2 sales reps were both not giving us the right info, they...

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Not happy with Telus Mobility. Not a happy customer! Be aware of Telus Mobilty. telus Mobilty is unfair to their customers, read below!

This is the second time (first time happened in Calgary about 9 years ago)Telus Mobility has had very unorganized customer service & now...

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Not happy with Telus Mobility. Not a happy customer! Be aware of Telus Mobilty. Telus Mobilty is unfair to their customers, read below!

This is the second time (first time happened in Calgary about 9 years ago)Telus Mobility has had very unorganized customer service & now...

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Telus sent this company debt to a collection agnecy under a personal name, which happened to be mine.

I'm unsure how they got my SIN number, perhaps from my other accounts, which I am going to be canceling soon, but they also attached a bogus birthday, which further complicates...

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As a Telus customer for almost 6months, I am very unhappy to say that my phone has consistently been giving me a lot of problems with reception, display problems, freez up and sometimes I don't even receive calls or messages. When I called Telus on Tuesday november 24 2009 for the 2nd time,...

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If you're travelling in the US buyer beware. I placed 4 short calls over 3 days and got hit with $100 in roaming fees. $25 per 3 minute call. There is no justification for this. Then they stated that I'd gone over my account limit and cut me off without warning. Then charged a $30...

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I have been a long time loyal customer of Telus (land line, mobility, internet, and business).
After a recent move my daughter and I went from little or no cell phone coverage in our home to none at all. Other members of my family and friends receive service in my home through other...

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Telus Mobility has terrible cell phone connections. Connections are choppy and calls frequently drop. Telus cuts off service after admitting that their record-keeping system is inaccurate, then refuses to waive the reconnection fee, even though it is, by Telus Mobility's own admission,...

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Telus Mobility is my phone provider. I have been receiving text messages at the rate of 2 per day and $1.25 per text message. These messages are coming in from a website ca.millionairesecrets.com #55222. I cannot stop these messages by phone or on the web and Telus continues to charge me and...

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I made the mistake of getting a new Samsung Instinct from Telus in mid June and I've been having problems with Telus ever since. The phone had all sorts of issues and Telus deemed it DOA so they gave me another one. The second one has more issues than the first one and when I called customer...

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I worked for Telus through Futureshop. They seemed okay at first, because I got employee benefits and didn't have to use the public customer service.

I always assumed that the public customer service was as reliable as their employee service. Regretably I once told customers...

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Well to start off, I used to have a contract with Rogers. At the end of the 3yr term, I opted to switch to Telus and keep my phone number with the promise of good, affordable service and good plans. That was sure a huge mistake. Here are a few of the issues I have had with telus in the 1yr that...

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I had a LG chocolate spin cellular phone through telus. I bought it about a year ago and in the past week the vibrate would not work on the phone. I took it into telus and the lady working there, Colleen, starting fooling around with my phone. She 'acidentally' deleated everything...

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I bought the HTC touch Diamond smartphone in August 2008 for around $170. Since then I have had to replace the hardware 3 times - Issue - the phone was not getting charge., I also replaced the headset around 3 times and visited their retailer several times. Again from April 8th I have the same...

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My 3 year contract was finished Telus Mobility in Ontario in June/08, I DID NOT have to renew with said company again, but because I was a customer of theirs since 1986, I thought that loyalty was a good thing in any business transaction, unfortunately with telus Mobility it, s NOT !
So...

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I had two yrs left on contact but wanted a new Blackberry Storm so went and got one. With in 5 days decide that I hated the phone and called to see if I could get some assistance, was told to wait 60 days for the new update, to which I said that after that I would could not return the phone....

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My husband and I both lost our jobs due to the economy and I called Telus Mobility to let them know that I had every intention of paying my bill but I couldn't do it until either one of us started to work again. Their response was to tell me that I needed to make a payment plan with them,...

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My contract was up with Telus and I ordered a new phone, over the phone, and added their Spark 15 bundle which advertised unlimited web browsing. I received my first bill since the change which had an extra $13 for browsing. I thought it was a mistake so I contacted Telus and was informed that...

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I bought my phone and the battery died 6 months later. The store (Future Shop - bad decision also!!!) told me that any problems under 1 year have to be dealt with by Telus. When I contacted Telus I was told of 2 choices, local repair centres or the mail in exchange program. I contacted one of...