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TD Ameritrade Complaints & Reviews

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TD Ameritrade - poor service

Posted: 2014-05-28 by    DPO_
Complaint Rating:  0 % with 2 votes
1) I scheduled a phone meeting, no one called. One broker (Sean Hanley) later told me that he called my phone and left a message, but there was no message, and no call in my phone log. I think he was simply lying to save face.
2) After transferring my account from UBS, only some of the positions showed a cost basis on my balance & positions page. Very sloppy. I called several times, still not resolved after two months, however they added a few more...just not all. Sloppy work.
3) The branch manager (Joseph Marone) called me because I was having issues, we spoke on the phone. We identified...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

TD Ameritrade - Tax filing issues

Posted: 2012-12-21 by    Snoopy 1954
Complaint Rating:  100 % with 1 votes
TD Ameritrade in their infinite wisdom, changed an address for my father for his temporary address in California for four months, and reported the taxes to California. Of course you can't deal with tax companies in California, and Ameritrade did nothing to resolve the error in reporting, the tax bill in 2007 of $300 is now over $700 dollars. Thanks Ameritrade for being incompetent and have absolutely no customer service. We are glad we have pulled all the investment monies out if your firm....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

TD Ameritrade - You pay for THEIR mistakes

Posted: 2012-11-20 by    TDistheworst
Complaint Rating:  100 % with 2 votes
After being an Ameritrade customer for more than 10 years, I was informed that I was no longer acceptable as a client (due to being a resident of either Switzerland or Dubai, apparently). I got 2 different email responses saying that 1) my account would be liquidated and 2) no, my account would not be liquidated but I could sell only, not buy. I asked for clarification and was told both answers were correct (??). I sent emails saying I was transferring my account and not to sell my positions.

On Nov 7th, I received an email through the TD email system (Scott De Groote) saying I needed...
Complaint comments Comments Complaint country United States Complaint category Banks

TD Ameritrade - Pennsylvania - Screwed up Account

Posted: 2011-12-29 by    IGotBurnedAndRippedOff
Complaint Rating:  100 % with 2 votes
Day 3 - TD Ameritrade still holding my money hostage!

I transferred into my retirement account and TDA snatched 20% in the process. I complained about their unauthorized taking. They admitted the mistake, and admitted that they had given me bad instructions, but too bad my transfer was treated as a taxable distribution which will cost me a huge chunk of the balance.

Complaining, appealing, begging, it doesn't matter, they simply don't care....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Business & Finances

TD Ameritrade - NOT HAPPY

Posted: 2011-10-26 by    XTRADER
Complaint Rating:  100 % with 1 votes
I trade with Td Ameritrade . I tried to cancel an order and the cancel order button would not work. I lost $20000.00. I asked them for some help due to the issue that was beyond my control and it fell on deaf ears. Be cautious with this company. Very Unhappy Customer!!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - Lousy

Posted: 2011-09-25 by    Scarf
Complaint Rating:  0 % with 0 votes
I just want to admonish your readers what a terrible experience I have had w/ a new account I opened at TD Ameritrade. Every month, for the past 3 months, I have had to re-set my password and "security questions" because they are repeatedly erased when TD Ameritrade does one of their frequent "software upgrades". The process must be done over the phone. Problem is, TD Ameritrade does not have enough customer service reps to answer the phone during normal market hours. If you want good service, stick with Scottrade, Fidelity or Vanguard. TD Ameritrade is a PITA....
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - Broken Promises

Posted: 2011-09-02 by    lucrik
Complaint Rating:  0 % with 0 votes
TD Ameritrade promised they would take care of me, but so far they have not lived up to expectations. I have given td ameritrade my confidence and my money, but they keep ignoring me. I hope that they learn how to treat their customers before they go broke! Thanks for nothing TD!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - Backed out of Bonds Transaction

Posted: 2011-08-03 by    jnu90
Complaint Rating:  100 % with 1 votes
I bought 80 bonds at what I thought was a very good price on the morning of 7/11/11. Within minutes, my account shows the bonds and their market price. Showing a nice profit, I put them up for sale a few hours later. About 15 minutes after putting them up for sale, my account value plummets by $70K and the bonds are gone. Not sold… gone. I call up and they tell me the original price was a mistake, and backed out of the earlier transaction. Don’t count your chickens even after they hatch with TD Ameritrade. I doubt they’d ever consider backing out of a deal if I was on the losing...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - Cancelling trade two hours later

Posted: 2011-07-11 by    Xave Draper
Complaint Rating:  0 % with 0 votes
I bought 80 bonds at what I thought was a very good price on the morning of 7/11/11. Within minutes, my account shows the bonds and their market price. Showing a nice profit, I put them up for sale a few hours later. About 15 minutes after putting them up for sale, my account value plummets by $70K and the bonds are gone. Not sold... gone. I call up and they tell me the original price was a mistake, and backed out of the earlier transaction. Don't count your chickens even after they hatch with TD Ameritrade. I doubt they'd ever consider backing out of a deal if I was on the losing side....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

TD Ameritrade - Fraudulent, unscrupulous, extremely unethical

Posted: 2011-05-25 by    Fraudbuster
Complaint Rating:  0 % with 0 votes
Every investor MUST check out www.FINRA.org and click on BROKER CHECK to find out what this fraudulent, unscrupulous, and extremely unethical TD Ameritrade (and its option branch THINK OR SWIM)did to their customers in the past. Numerous frauds/misconducts committed by this damn broker are listed there. Do not become a victim of this evil broker. We must make this evil broker go out of business to make a better society so that naive, unsuspecting, good people can invest with peace of mind....
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - California - Freezing Funds without Warning

Posted:    LARMCJ
Complaint Rating:  100 % with 2 votes
As a new client I moved $4500 electronically from my bank into my TD Ameritrade account - the money has left my bank and has been recognized as being in my TD Ameritrade account. I went to do a trade and was told that since I electronically transfered the funds they will not be available to me for 3 business days. Nice SCAM - they collect interest on my money for 3 days - doesn't sound like much but my guess is that it adds up to a huge profit for them with all the investors they lure into their scheme.

Clearly my own fault - should have gone with a real brokerage firm with local...
Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

TD Ameritrade - TD Ameritrade Defrauds Investor

Posted:    Cheated Investor
Complaint Rating:  100 % with 2 votes
TD Ameritrade's ThinkorSwim traders engaged in Unauthorized Trading in a customer's account and wiped out his entire retirement portfolio. When probed by FINRA, TD Ameritrade's lawyers (whose client list includes Bernard Madoff associates) lied to FINRA investigators and committed fraud in arbitration in order to conceal their wrongdoing and get the investor's claims dismissed. The case is now going to court....
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

TD Ameritrade - It was several years ago now that TD Ameritrade stole $1200 from me

Posted:    Rampts
Complaint Rating:  100 % with 2 votes
It was several years ago now that TD Ameritrade stole $1200 from me. They did it legally (technically). I had shares of IVAX which was being taken over by TEVA in a stock and cash merger. TD Ameritrade contacted me asking me to send my request by mail as to whether I wanted stock or cash. I requested the TEVA stock as it was worth much more than the cash offer. A couple weeks later TD cashed my out of my IVAX stock claiming they didn't receive any communication from me. Now they didn't make any further attempt to call, email, or otherwise contact me. They just paid me off in cash for my...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

TD Ameritrade - Theft of $15,000

Posted:    llabrie
Complaint Rating:  100 % with 2 votes
On 1/16/09 TDA confirmed in writing multiple times that I shorted UDR at $25/share and assigned it Transaction # XXXXXXXXXXX and CUSIP #XXXXXXXXX. $19, 979.89 was credited to my account.

On 3/17 at 09:39:01 I bought 800 shares of UDR at $7.40 to cover my position. Transaction #XXXXXXXXXXX and the same CUSIP Number proved that these were the same shares I had shorted. $5, 929.95 was deducted from my account. TDA provided multiple confirmations that my cover of the short was executed.

On 3/28, two months after the exercise of the option, I was told by a TDA manager that...
Complaint comments Comments Complaint country United States Complaint category Savings & Investments

TD Ameritrade - Unauthorized charges

Posted:    Barry
Complaint Rating:  100 % with 3 votes
TD Ameritrade charges EXTRA fess on sell trades! THEY ADVERTISE " STRIGHT FORWARD PRICING $9.99 PER TRADE, NO HIDDEN FEES!" These guys hide these fees, the only place you can find them is to go into reports, pull up your cost basis for any sale trade and you will see this charges in the far right hand column, the column header even states "FEE" CAN YOU SAY DECEPTIVE ADVERTISING!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

TD Ameritrade - Extra fees

Posted:    Nick
Complaint Rating:  100 % with 1 votes
TD Ameritrade charges EXTRA fess on sell trades! THEY ADVERTISE " STRIGHT FORWARD PRICING $9.99 PER TRADE, NO HIDDEN FEES!"

These guys hide these fees, the only place you can find them is to go into reports, pull up your cost basis for any sale trade and you will see this charges in the far right hand column, the column header even states "FEE"

CAN YOU SAY DECEPTIVE ADVERTISING!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TD Ameritrade - Terrible experience

Posted:    Valerie
Complaint Rating:  18 % with 39 votes
I opened a individual cash account with TD Ameritrade on September 5th, 2008. I agreed to have TD Ameritrade withdraw $10, 000 out of my savings account. I completed everything in the TD Ameritrade account and made a transaction to purchase stock the same day. The order was filled on September 5th.

On September 10, 2008 I received a phone call stating that TD Ameritrade had take it upon themselves to sell my stock. I was told it was due to insufficient funds. The account number that I gave them was correct however the money was in my money market account instead of my savings. My...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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