TD Ameritrade
reviews and complaints

As someone who has been with Ameritrade Holding Corporation for a while, I have had mixed experiences. While the platform offers a range of investment options and tools, customer service has been a significant issue. There have been instances of unprofessionalism, lack of knowledge, and delays in resolving issues. The transition to Schwab has also caused some disruptions. On the positive side, the platform is user-friendly, and the Think or Swim trading app works well for certain types of trading. Overall, it's essential to weigh the pros and cons before committing to Ameritrade Holding Corporation.

I have been doing business with this group for years now. I can tell you that for the most part it has been a pleasure. I've used them for investments and car loan. Great on all.

I've used the TDAmeritrade website for about 15 years... even before the original company, Ameritrade, acquired TD Waterhouse. I've never been disappointed.
They support my retirement accounts and my regular "trading" account. The website is ultra user friendly and all postings seem to be instantaneous. Their charts, history, cost basis, etc. tabs allow me a plethora of information regarding my investments. Currently operating with a "no fee" policy for my manual trades on their site, it's as good as anyone can expect... in my opinion, of course.
Whenever I have a question, a simple phone call to their 800 # is quickly directed to a real live human being who usually has an answer in just a few seconds. If not, the rep puts me on a short hold, inquires of a more knowledgeable source, and returns with the answer.
I'd recommend this investment company and their website to any of my very best and close friends... if they asked me.

Appears a notice on all IRA accts requiring an RMD have been hit by a bogus RMD failure notice for year 2023. Notice appeared on front page of each IRA acct requiring a RMD following posting of final prices on Fri 12/29/23, after midnight of last trading day of the year. Apparently done to create a panic on those over age of 70 where RMD is required. Probably done by disgruntled Ameritrade employee on his/her last day on job w/transition of Ameritrade accts over to Schwab. W/no one there over the holidays, would expect havoc at the company once the open back up in 2024.

I m customer TD Ameritrade,unknown hidden fees that they say deposit firm charged but not show up for a month,I was charged 2 times for 44.00 each.

I wanted to buy 5 shares @$1.485 each,the cost was $14.38 that included $6.95 commission,and the foreign fee was added 2 days later,this put me in a negative cash debit call $44.00,I didn’t understand the difference,which they show a client agree form.I had no idea of this,so I thought if I resell the 5 [protected]@$1.552 , is $6.95 value,then other shares to cover the loss,of $44.00,i tryed to bring balance down,but only to $25.83 I was trying to work on a countess adjustment,when sold the shares back they charged me$44.00 again,now Negative cash debit call Is negative $69.83,@nd my other positions value $2.24.so it’s my fault,their asset protection is false,misleading,ponzi scheme or racketeering would continue

On 7/18/23 I submitted an application for Ameritrade to create a Beneficiary IRA so I could received the funds held by Ameritrade in my deceased father's IRA. Although it should only take 3-5 business days to create an Beneficiary IRA, as of today it has not yet been created. On 7/26/23 I called for an update, and was told Ameritrade was backed up and they were currently working on applications submitted 7/1/23. Today, 8/3/23, I again called for an update, and was told they are currently working on applications received 6/30/23. What?! It has been over a week, and they are going backwards instead of forwards with the applications? All I want is the money my father left me, and nobody at Ameritrade will give me a straight answer nor can they connect me to someone who can. It is starting to feel like a Bernie Madoff situation, and I'm feeling very nervous about whether I'll ever get the money my father left me.

These [censored]s at TD Ameritrade cannot seem to get anything right. I have step by step done what they asked to get this [censored]ing "Verbal Password" removed as I nor anyone else applied it to my account. I have all but sent these idiots a damn Stool Sample. After a year, they still didn't remove the verbal password. Then a manager wants me to send it all over again with a hand written letter take a pic of it and send thru their message center. That [censored] hadn't worked in the past, I am trying to close my account and be done with these people. I had a fractional share amount that had to clear out after i downloaded 99% of my money and i have been denied 2 times and the funds were put back in the TD Ameritrade account I am wanting to close. They say on the phone to go see why in their stupid message center so i did, It doesn't tell me why so i called and they will not talk to me without this [censored]ing verbal password that I never set. So, I guess they get to "Steal" my funds. WTF

My name is shuan roby i open a account in feb of 2023 ok i had no issues with opening a account. I verify myself by linking my personal account to td ameritrade made a opening deposit. About two days later i had the money to go back to my personal account.Okay the rest of the month went by than the whole march went by i was still able to login my account. April 17, 2023, i open a new account a joint with my lover we deposit a check for 7800 it was cool. Until the next day i was unable to login the old account nor the new account. I called customer services inform me the reason why td ameritrade fraud dept. Block the account because of the account in feb it was reported for fraud back in feb. They closed the account that was open in april to protect my account thats funny the fraud dept didnt protect me in feb by leaving that account all the way until april. These people have ran me around in circles providing them everything and proof of who me and my lover is. I even called with the bank where the check came from. Still these people (td ameritrade) is still not releasing my money if they are protecting why when they got a fraud notice on my account by it self why they didnt protect by closing that account.They should have close my first account soon as fraud was reported by this unknown source i didnt report anything on their. I have not gotten anything yet call or wrote me emaiil nothing saying why the account was block

Hello, please help! I'm from Kazakhstan. My name is Askarova Dina Usenovna. My English is very bad, please forgive me. I opened an account with TD AMERITRADE in 09/18/2021. On 01/25/2023 my account with $4551 money was blocked. I didn't receive any notification or email. When on 01/25/2023 I called TD they said that my account was blocked, they called for the second time on 01/30/2023 and said that my account was closed, they do not give any more information. On 01/12/2023, my sister transferred money to my TD account from her TD account for about $4,000, no more actions were taken. On 05/04/2023, I received a letter from TD Ameritrade to my home address where I live in Kazakhstan that my account was closed. This letter is dated January 27, 2023, delivered to my address in Kazakhstan on April 5, 2023, but nothing is written in this letter about my money. I can’t get through to Ameritrade Trade House, they don’t answer letters. That was all my savings of $4551. Please, help. As evidence, I am enclosing the letter that I received and the document about my account. I can't understand why my account was suddenly blocked and closed and the money was frozen. I ask you to explore. Please help me get back my $4551 money that I earned myself.

Hello, please help! My English is very bad, please forgive me. On 01/25/2023 my account with $4551 money was blocked and my sister's account was blocked on the same day. We both didn't receive the email. When they called TD on 01/25/2023 and said that our accounts were blocked, they called a second time on 01/30/2023 and said that our accounts were closed, they do not give any more information. And on 01/12/2023, my sister transferred money to my account in the TD from her account in the TD for about $ 4,000, no more actions were taken. I can't figure out why our accounts were suddenly blocked and closed and the money frozen. Please help me get my account and money back. I called the support service several times, they said to wait 60 days, but today 61 days have passed.

Last year I deposited $ 6,000 into my newly created TD Ameritrade account and purchased a number of shares of a certain stock, Fisker. However, my account did not have enough money for the number of shares I requested to purchase. TD Ameritrade got upset and sent me a rude letter stating that they no longer were interested in doing business with me and not to contact them. Also, they locked me out of my account since last year. I begged and pleaded with them to allow me to access to my account so that I could sell my stock that was losing money. They ignored me and eventually just a few days ago sent me a check for around $ 3,500 the current value of the stock that I had wanted to sell months ago. I have been unable to access my account for over 9 months due to their locking me out of my account. This unauthorized hold on my account was in my opinion unethical at best. My recommendation is to be extra careful with TD Ameritrade. (re-posting since I lost my email password)

Last year I deposited $ 6,000 into my newly created TD Ameritrade account and purchased a number of shares of a certain stock, Fisker. However, my account did not have enough money for the number of shares I requested to purchase. TD Ameritrade got upset and sent me a rude letter stating that they no longer were interested in doing business with me and not to contact them. Also, they locked me out of my account since last year. I begged and pleaded with them to allow me to access to my account so that I could sell my stock that was losing money. They ignored me and eventually just a few days ago sent me a check for around $ 3,500 the current value of the stock that I had wanted to sell months ago. I have been unable to access my account for over 9 months due to their locking me out of my account. This unauthorized hold on my account was in my opinion unethical at best. My recommendation is to be extra careful with TD Ameritrade.

After my husband, Richard T. Haberstroh passed away on July 8, 2021, I inquired about his pension. I was informed by Bank of NY Mellon that his pension of $119,000 was transferred to an IRA account at TD Ameritrade on March 10, 2010. I was also informed to contact TD Ameritrade. When I contacted TD Ameritrade they told me that the account had that money but they couldn’t give me any more information unless I sent them his death certificate to close the account and a copy of the surrogate certificate that I am the executor of the estate. After several calls, a certified letter and emails, I was told the same thing over and over that his account was closed on July, 2022 and that there was no money. They wouldn’t give me an explanation as to how that money disappeared. He worked for Bank of NY Mellon for over 35 years and earned that pension. I want to know where that money is? It just doesn’t disappear. The money is there because I was originally told it was. Now they are saying it isn’t. Where is it? I want my husband's pension. I want answers.

My name is Richard Mack, I closed an account with TD ameritrade about two years ago,due to personal circumstances, I opened a new account in 1/23 I made an ach deposit of 300.and another 200. two days later.i received a message that my bank account couldn't be found,yet it was the same account that i had used also double checked before entering bank info. during this time i purchased 50 shares of PMETF and 200 shares of LURAF, but i noticed the message still in my inbox so i called to find out why, and was told the same thing, so he verified with me the bank account number that he saw was the same as it is on my bank account,then last week just checking my account i noticed a difference in my shares of PMETF 39 missing i believe, and so yesterday in speaking with another rep. she noticed and compared to my bank statements that no micro deposit was ever sent and that was the crux of all that followed, yet in your system it read that it had been sent which was false and my bank statement can prove it, with that being said I feel that my shares should be returned including the gains updated. This was no my error and to make matters worst I wasn't notified by mail that this was being done until last sat i got the notice, yet they had taken away my shares already , had the notice been sent in time i could have easily rectified the situation with the necessary reimbursement since it was just pointed out that my shares had been bought with a margin account, something i was totally unaware of because I had made the deposit and bought the shares, as far as i knew all was fine, but due to Micro deposits not being sent, I should have to lose my stocks. This the very first month of returning to TD Ameritrade< i didn't go to another firm because i am familiar with the operations, and comfortable that i can reach them anytime.. Can someone please get back to me as soon as possible.. RL. Mack

I got in touch with hacktivist webghost33 on instgram who helped me to retrieve my $28000 withdrawal. TD Ameritrade got good trading experience platform. But when they don't let you withdraw your wins , that's when you get the first red flag. Although my experience was a little different because i finally got my money retrieved after series of back and forth with the platform, thanks to webghost team for the assist. It's highly unacceptable to get customers stressed like that.

Hello Team,

My account is blocked and I am not able to get 1099 TAX form for the tear 2022.

It is not fair to stop getting TAX documents.

I Don't have any other option left except raising a complaint with FINRA and SIPC.

Please help to get my tax documents into registered email.

Name : Mallikarjuna Thondapu

EMail : [protected]@gmail.com

Account No : [protected]

Malllikarjuna

I recently switched brokerages to TD Ameritrade. Within the last 2 or 3 weeks. An error on my part with the funding account number resulted in 3 ACH transfers to have insufficient funds. I caught my error before the ACH transfers were returned for nsf. I called TD Ameritrade and let them know about my mistake before they saw it. I am being honest. 5 calls and 2 emails over just a few days and all I get told is that fraud/loss prevention is doing an investigation. Before I noticed my mistake that resulted in my 3 ach transfers being rejected, I placed some trades. They were covered by margin. One of the stocks had gains. The dollar amount shouldn't matter. There was a margin and a reg T call which I covered by liquidating some shares. I did this right away. I still have yet to speak with any individual that represented either their leadership, fraud, loss prevention or front line management teams. My online access is revoked. I still hold positions and have a cash balance. There has been no attempt to contact me on TD's part. There is a refusal to give me the slightest idea why my funds are being held against my will. They only say that I will get a letter and should be able to access my funds in 60-90 days. The dollar amount doesn't matter. At least 7 attempts have been made by myself to rectify this issue. I get no courtesy whatsoever from TD. I have bills and a family. How can I get them to release my funds? The margin was covered immediately. I need to file an official complaint against TD. They employ illegal lending practices. An unsecured revolving line of credit in my name bought those stocks. TD was the one who issued it. 20 years of my life was spent as a retail bank Branch Manager. BofA being the largest institution. I am familiar with processes. There was not even an attempt by TD to be truthful. I did not ask for an unsecured revolving line of credit. It has been paid in full ever since I was notified. What grounds are they acting on? I have been forthright this whole time.

On Friday 12-16-2022 I placed 2 options total of 9 contracts limit sale at $2.5 when it opens it shoot up to $3 in the money but the money never went into my account I tried to resale it but I am not able to because the system thinks the position had been filled so I can't resale it. I called customer service and they told me not to force it to resale wait until the system cleared, I called them three times and tried to resolve this issue but had no luck the end of the day the option expired worst nothing and they told me I did not try to sale I did several times but it keeps rejecting

As far as honesty they are not the honest business practice they will cheat on you just like they did to me stay away from TD AMERITRADE

I first open an account with TD a couple of years ago I used to trade under PDT. I just sold an investment property and use half of the money to get myself above the PDT rule. I just added another 5k yesterday. Today they close my account and have my money hostage. They say i would get letter on mail. I did not know these things happened and now i see/read similar complaints. Just awful I am going to LS and rather pay commissions. I need my money all of it all $27,000

You have a Broker Advisor who is with TD Ameritrade LLC and is also an Independent RIA with TD Ameritrade Institutional. I was mailed several letters on TD Ameritrade Stationary. Informing me to take my Business somewhere else Liquidate my assets within 30 days these letters were unsigned. I felt that even though when a client is asked to leave TD Ameritrade does not have to provide a reason. But a signed letter by the CEO who made this business decision is needed to make the request legitimate. I returned a letter saying that unsigned it is worthless request.

Michael sent me a letter he signed as the Manager of the TD Ameritrade Finacial Crime Department and that I was in violation of the TD Ameritrade Client Risk Policy. I had per a request from TD Ameritrade to report any suspicious behavior that might be a security related risk. I reported a #rdf party assisted call center of scammers and impersonators pretending to be TD Ameritrade Brokers. reporting this was one of the reasons he liquidated my assets and closed my account December 10 2021. AS CEO of his TD Ameritrade Independent RIA and custodian off my portfolio. I did nit open my account through his Independent RIA. He was not the custodian of myself directed TD Ameritrade Brokerage Account he had no right as CEO of his own Advisor Broker business to take custody of my assets and Liquidate them Through TD Ameritrade Institutional. My problem started with my managed account and a broker related and associated with someone here who is known for her impersonation and Identity theft who did take over my Google Account as its Manager and did claim to be managing myself directed account and my managed account Hannah Rodrigues is related to Victorias Rodrigues. Someone was using Michaels THINK OR SWIM PLAT FORM using my account info to trade options using my Managed account. My account has been reopened because of a check that was not cashed. does this mean I can use it. the closing of this account cayused my Veterans award Benifit to be stopped for 6 months to prove I am who I am and not Dead

I changed telephone numbers on my cell phone. When logging into td, I put in my account name and password. Then td requires you to receive a text or receive a call on the phone number that we no longer have. They have our emai, but refuse to email a security code. Often times, the codes never come, and the people don't call, so we cannot log into our account (neither mine or my wife's account). After changing telephone numbers, we receive an email from mr. Keith e. Morris, fraud investigator from their financial intelligence unit instructing us to fill out a form and fax it to him. He offers no direct line to return a call to him. I answered every security question I was asked by td representatives, correctly, yet td blocked full use of our accounts. If you cannot get into your own account, yet td will text security codes to wrong telephone numbers, what possible benefit is in that? Is this email a phishing scam? We no longer trust td ameritrade with our data, our money, or do we trust their "fake security smoke screen." nest time you log in, have your neighbor answer their security code telephone call — they have no idea who they are ever speaking with.

I currently own 1300 ADR’s of Mobile Telesystems (symbol MBT) which is a Russian telecommunications company.

I purchased MBT in my IRA account with TD Ameritrade on January 13, 2022, for $9928.93.

I opened my IRA with TD Waterhouse in 1999, so I have been a customer for 23 years. My husband and I currently have several accounts with TD Ameritrade.

Here is my problem. These ADR’s were delisted on 7-13-22, due to the sanctions on Russia, as I have been told by TD Ameritrade, and I now have no other recourse but to lose my investment in total. That is $9928.93.

My TD Ameritrade statement dated 4/30/22 listed the total value of MBT as $7895.78. As of May 1st., I could not access MBT in order to sell and try to salvage some of my investment. TD Ameritrade told me just to take the loss and gave me the phone number of OFAC.

J.P. Morgan, who initially issued these ADR’s, provided a DR Market Announcement dated July 1, 2022, that indicated the final date for trading MBT had been extended until 7-13-22, for cancelling DR’s and converting to ordinary shares. I’m sure that TD Ameritrade was aware of this announcement and did not notify me.

I also requested assistance from my local branch of TD Ameritrade/Charles Schwab (Jason Weyforth) and was told there was nothing he can do.

I am not a satisfied customer and I am requesting your assistance to help me recoup my loss. I do not think that TD Ameritrade handled my investment properly and question whether they can be trusted to adequately protect our collective $2.2 million investments in the future.

Ella Zaritzky, Phone Number [protected], email: [protected]@aol.com

address: 415 Rhoda Drive, Lancaster, Pa. 17601