Subway
reviews and complaints

After reading various reviews from customers, it's clear that experiences at Subway can be quite mixed. While some customers appreciate the convenience and quick service, others have expressed disappointment with the quality of food and customer service. Issues like incorrect orders, rude staff, and food quality concerns have been highlighted. It seems that Subway may need to focus more on consistency and customer satisfaction to improve overall experiences. If you decide to visit Subway, it might be a good idea to manage your expectations and be prepared for potential inconsistencies.

We visited subway in howell today, our server was the nicest lady i have ever met, and the food was delicious, the service was amazing. Thank you to all subway workers! ALSO always be kind. For those of you look down on subway, think again..

No more Firehouse subs. I will go back to my Subway. They get it right every time, the food has taste and the best sub I ever got from there was the rotisserie chicken. Yes, firehouse subs does need to close down. Firehouse subs does not represent 1st responders, They are a slap in the face to fireman. Maybe they ought to Hire retired firemen.

I was amazed at this Subway sandwich shop.It use to be an old gas station and they renovated it. When you walk in you are greeted right away great food and in side the building is a place with a fire place to sit and eat very clean and up to date
I was expecting something different from the out side you must go and see it and have a great subway day. Lori B gates
Oregon

We stopped at a Subway in our hometown up on NE 6th St. In Grants Pass, Or. This was our first time going. The line was long when we walked in and more people came in behind us. Plenty of customers were sitting at tables as well. The line moved quickly, the employees were calm, friendly and efficient! I was very impressed and complimented them and left a tip. We took our order to go. I have to say that my husband and I both said it was the "best" sandwich we had ever gotten from "any" Subway "ever!" Nice job! I hope the owner knows what great employees they have working for them!

I was going to only give 4 stars but decided on 5. They really are good and I have never received bad service, except for one time. I asked the employee to do something with my tomatoes which I can not remember but he basically through a fit. And it was something that he really should not have gotten mad about. But that was just an ignorant person which only happened one time years ago so I felt Subway still deserves a 5 star. You have plenty of choices of what to put on your sandwich and the employees are pretty much willing to add what you want with the extras that you want. If you want more mayo ask and they are happy to add more, if you want more lettuce ask and they will add it. So you end up with a real tasty sandwich.

As an older gentleman and not too savvy with using cell phone apps, I was able to download the Subway app, but no success at ordering online for the "Buy 1 foot long and get the 2nd free". I gave up and figured I would just have to pay for two. When I walked into the Spanish Springs, Sparks Nevada store, it was after lunch rush and slow. As I was ordering my sandwiches, I mentioned to the employee ( Himani Cory) that I couldn't figure out the online order special. So she took the time with me, since there were no other customers in the store at the time, to help me do the online order on my phone. She was extremally nice and took the time to make it happen. Himani went out of her way, to take the time to help a customer above and beyond. Thanks Himani and I wish more employees were like you! Thanks again.

Dear Phyllis Edwards,

I want to take a moment to thank you for contacting me and to apologize for your less-than-ideal experience.

I understand that there was an issue with your order and your experience did not meet your expectations.

To assist you with a refund we’ll need some additional information. Can you please verify the order number and the name associated with the order?

Please accept our apologies for any inconvenience.

Thank you for contacting Subway®.

Lindsay Breshon

District Manager

This is the second time this lady has asked for the receipt. I still have not received my money or another coupon.

In our Black cities & towns, Subway coupons are not accepted.

On Thursday, Sept. 7, 2023 coupons were placed in my driveway, this is done weekly. The coupons I received were for Popeyes, Burger King & Subway. I live in Linden NJ. I had received and used these coupons in the past however, I never tried to use the Subway coupons in Linden. I had used the Subway and

Burger King coups in South Jersey with no problem. This time I tried to use the coupons in Linden NJ & Roselle NJ at three (3) different Subway locations. I was told at each "We don't accept coupons!". so I started calling Subway shops and asking if they accept coupons! The answer was NO, none of them accepted coupons. My question is, Why are Subway coupons not accepted in Subways that are located in black communities like Newark, Elizabeth, Roselle, Linden & Rahway New Jersey? If your Subway Shops will not accept your coupons why pass them out in our towns? I will not stop here with this problem, your policy must change!

Food is decent. And when actually visiting the store, folks are nice and service good.

My issue is with their online ordering system, app and customer support.

Ordering via their website is ridiculous. I've tried Firefox, Edge and Chrome, all with the same issues.

Two primary problems:

1. I place an order online and am brought right back to my cart, which still has the items I ordered in it. Payment processes but no actual order is issued. I've tried this at least a dozen times with different browsers mentioned above, at different times, etc., all with the same result. Upshot: I can no longer place an online order. It seems that their payment system will, in a day or so, automatically refund the charge. How thoughtful.

2. This is an older issue: The system will randomly edit my order, removing items from my sub, chips, whatever. I don't find out until I receive my order. I'm charged for what they sent me, but it's still not what I ordered.

3. Subway's support is non-existent. After sending more than 6 requests for support, I received no response. Zippo, nada. I spoke with an area manager but that didn't change anything or help.

I used to think Subway was pretty cool--I'm vegetarian and it's nice to be able to get a decent veggie sub, but I'm kinda done with this outfit. They clearly don't care about their customers.

So, I was watching TV late at night and saw a commercial about Subway's new menu. I was curious about what they had to offer, so I decided to check out their website. Unfortunately, I was disappointed to find out that I couldn't see their menu without placing an order. It was frustrating because I really wanted to know what they had to offer, but I couldn't see anything.

To make matters worse, when I tried to leave feedback about their website, I couldn't do that either. Apparently, you need a receipt from a purchase in order to contact them about anything. I found this to be insulting because I couldn't even navigate their website to place an order, let alone make a purchase. It's like they don't care about improving their customer base.

If you're trying to decide if Subway is a good place to grab lunch, don't bother checking out their website. You won't get any information about their menu unless you're ready to place an order. It's frustrating and inconvenient. I suggest finding another sub place that lets customers see their information 24/7.

Overall, I was disappointed with my experience on Subway's website. It's not user-friendly, and it's frustrating that you can't see their menu without placing an order. I hope they improve their website soon so that customers can have a better experience.

I recently ordered a Corn & Peas Sub with Jalape?os Olives & Lettuce from Subway, but unfortunately, my order was not fulfilled correctly. Despite not selecting Onion & Tomato as my choice, my sub came with Onion, Tomato, Capsicum, a few black olives & some Celery, but there was NO CORN OR A SINGLE PEA inside. I was extremely hungry and disappointed with their service and customer service too!

When I tried to raise a complaint through the Zomato App, the lady who picked up the phone asked me not to argue, but I was only trying to explain what I ordered and what I received. I was hoping to get what I paid for, but unfortunately, that did not happen. I was left feeling unhappy and disappointed with their service.

To make matters worse, I also ordered a Peri Peri Chicken Sub + Iced Tea, but they sent us a Mirinda Can instead. This was highly disappointing, and I felt like they didn't care about their customers at all.

When Zomato called me back, they said they could only refund me 97 rupees, which was not acceptable to me. I had paid 209 rupees + taxes extra for my sub, and I felt like I deserved a full refund. I was still hungry, but I decided to make something for myself instead of ordering from Subway or using Zomato again.

I think that Subway and Zomato need to improve their customer service and listen to their customers' complaints. If they cannot fulfill orders correctly or provide good customer service, then they should stop selling food and shut down their showrooms. I am highly disappointed with their service and would not recommend them to anyone.

Despite my disappointment, I must say that Subway's food is usually quite good. However, this experience has left a bad taste in my mouth, and I will think twice before ordering from them again. I hope that they can improve their service and provide better customer service in the future.

I recently had an experience with Subway's daily deal promotion that left a bad taste in my mouth. I went to a location and ordered the Sunday sandwich, which was advertised as a special deal. However, when I got to the counter, I was charged $6.00 instead of the normal price of $5.89. When I brought this up to the counter person, they didn't seem to understand the issue.

I reached out to Subway's consumer line for help, but their response was lackluster. They told me that the franchisee would contact me, but the location I visited was actually shutting down due to losing their lease. This wasn't the first time I had issues with this location - I had previously reported a leaking roof that had been going on for years, but Subway Corporate didn't seem to care.

Subway's policy of putting all responsibility on the franchisee for poor customer interactions is frustrating. It shows that they don't care about the customer experience and won't take any action to improve it. I've also had issues with their app and franchisees not properly training their staff to process orders, opening late, running out of merchandise, and having poor attitudes.

Their customer "care" is also arbitrary - they pick and choose what issues to respond to and what they consider an appropriate resolution. The worst part is that they force customers to continue interacting with bad franchisees, as if they want to punish us for complaining.

Overall, Subway's absence in the customer experience and lack of proactive customer service and support is disappointing. They don't seem to value their customers and it shows in their policies and actions.

Went to this Subway's for the first time and let me tell you, it was not a good experience. The person who helped me seemed really annoyed that I didn't know which side of the line to go to, even though there was no sign telling me where to go. But after she corrected me, I could see that she was busy training someone else. Honestly, the trainer could use some serious training herself.

I ordered a large 'hot italian' sub, but what I got was not what I expected. The 'hot' part was just sliced pepperoni, no capicola or mortadella. And when I said I wanted a large, she thought I said small and started putting the deli meat on just half of the bread. I had to correct her and tell her I wanted a large, and she ended up using both halves of the bread. It was not a classy move, let me tell you.

And when it came to toasting the sub, her idea of toasting was just putting it under a light and melting the cheese. That's not toasting anything, in my opinion. When I got home and started eating the sub, I could tell that something wasn't fresh. Maybe it was the lettuce or tomatoes, I don't know. But I ended up throwing most of it away.

This Subway's is not going to do well if they keep up this kind of service and food quality. The trainer needs help, because whoever trained her did a terrible job. And now she's training others to be just like her, which means leaving food out that's not fresh or replenished. I'm never going back to this Subway's again.

I used to love going to Subway's elsewhere, but since I moved here, I've been trying to find a good place to grab a bite to eat after a long day out. This Subway's is definitely not my choice. I deserve great customer service and even better food when I'm entrusting someone to make my meal. There are other sub shops around this neighborhood that are nicer, more courteous, and have better tasting food. Don't waste your time or money here!

I recently placed an order on subway.com for a veggie sub, but was disappointed to find out that I could only select one type of cheese. I decided to call the store to see if they could add more cheese to my order, but they denied my request and told me to make another order. When I asked to place that order, they told me they were too busy to take it. I even asked for their name, but they hung up on me! I was so frustrated that I had my daughter call back to make sure they cancelled my order, but they hung up on her too. It took two to three days to see the money back in my account.

We decided to drive to the store to see what was going on. When we got there, we saw at least three employees standing around doing nothing. The lobby was empty and there were no customers there eating. We tried calling them again, but they ignored us completely. I even took a video of the rude and disrespectful person running the show - a guy with pink hair who seemed to be a controlling individual.

I asked him why he hung up on us and ignored our calls, but he said I was rude and disrespectful. I know I wasn't, but I'm sure the other people only know what he's stating aloud. He refused to tell me his name or his manager's name, which made me even more frustrated. I asked if I could place an order, but he said no and that they reserve the right to refuse service to anybody.

This was absolutely the worst customer service I have ever come across at any Subway. The way they were all just openly hanging out, the way pink hair lied and said I was rude and disrespectful over the phone, the way he lied and said he was too busy to take my order - it was all just too much. This person does not belong as a lead or dealing with customers on a professional level. I hope they can improve their customer service in the future.

I had a really bad experience with Subway. I ordered online and paid with my bank card. When I got to the store, they said they didn't have my order. I showed them my app and the pending order, but they didn't care. They said it wasn't their problem. I even showed them the store number on my bank statement, but they still didn't help me. They told me to cancel the order on the app, but there was no option to do that.

I asked for the phone number to corporate, but the district manager said they didn't have one. He said he never called corporate. He refused to refund me or make my order. I was really upset and frustrated.

I found the corporate customer care number online and called them. They said it was up to the store whether to make my order or give me a refund. I explained how rude the workers were and how they wouldn't help me. The customer care associate said my only option was to dispute the transaction with my bank.

I've never had to dispute a transaction before, but now I've had to do it four times in just a couple of weeks because of Subway. I'm really disappointed with their service. The store is also not very clean and the workers are not professional. I've seen them act childish in front of customers before. I don't want to deal with that, so I ordered online. But they still stole my money and didn't give me my food.

If you want Subway in Elizabethtown, go to the one on East Dixie or the one on Mulberry Street. Don't go to the one in front of Walmart. They are thieves and I'm going to contact the Better Business Bureau.

I had a really bad experience at Fishhawk Subway. I went there for lunch yesterday and ordered a meal to go. Unfortunately, they forgot some items in my order. I work across the street from the Subway, so I called them two minutes later to let them know. The cashier who answered the phone was really rude and unhelpful. He told me to talk to another employee named Anthony. Anthony was much nicer and promised to leave a note for me when I came to pick up my missing items - just some cookies, nothing major.

Today, I went back to the Subway to pick up my cookies. The same cashier who was rude to me yesterday was even worse today. I asked for Anthony, but the cashier claimed not to know who I was talking about. I explained that Anthony had promised to leave a note for me, but the cashier still refused to help me. He wouldn't give me his manager's name or his own name, even though I knew who he was. He just kept telling me to call the customer service number on my receipt, even though there was no number there. He even hung up on me!

I later found out that there were other employees in the store with him, and they were appalled by his behavior. I didn't even care about the cookies anymore - I just wanted to speak to his manager and let them know how rude he was. But he wouldn't give me the manager's name or any other information. His attitude was really aggressive and hostile, and it made me very angry. I've been going to that Subway for years, but I won't be going back there again. I'll be sure to tell everyone I know about my experience so they can avoid it too.

So if you're thinking of going to Fishhawk Subway, beware! Make sure you check your order carefully before you leave, and don't expect any help from the staff if they mess up. And if you do have a problem, don't bother asking for the manager's name - they won't give it to you!

Subway is a place I've always loved, but my recent experience was the worst I've ever had at any Subway location. I've been a loyal customer since 1969, when my youngest child was born, and I've visited Subway locations in Alabama, California, Illinois, Iowa, and now Georgia. I've always enjoyed their salads, which are so fresh and tasty, and that's saying a lot! My son is now in his fifties and a chef cook who doesn't complain about other people's cooking because he says there are always extenuating circumstances that could prevent something from being exactly the way you intended.

However, I've noticed a significant change in the quality of the sandwiches, especially the tuna sandwich. When you see the Subway ad, it shows a delicious-looking tuna sandwich with real tuna showing atop the veggies. I tried one the other day, and it was a complete disappointment. I ordered two footlongs for pickup and requested the advertised price of buy one get one half price, but I had no code or other way to indicate the special price on the order. So, I asked when I picked it up, but the cashier told me there was nothing he could do because the order was already paid. I asked him if they could do a refund for the overcharge, but his answer was a flat NO! I told the cashier while I was in the store that I will never order from them again.

But this review is not just about the treatment by the clerk but about the order itself. Two sandwiches cost $25 plus tax because double meat was requested on the meat sandwich, with added bacon, and extra veggies, but only one serving of meat was given, and barely any veggies were added, even though extra meat was paid for! Extra veggies were asked for on both the meat and the tuna sandwich, but nothing extra was added to the sandwiches at all! Hardly any lettuce or onion on either sandwich. I requested no cutting, but both sandwiches were cut in half. The bread was old, and the top was crumbling off. What lettuce was on my tuna sandwich was so little it was wilted just from being near the watery tuna! And my son even complained about the meat sandwich he bought. I was shocked.

Regarding the tuna: What I received was a far cry from what is advertised! The tuna looks like salmon, and it's smashed so into the bun that when you look at the sandwich, you can't even tell what kind of sandwich it is unless you open it up and check under the veggies at the bottom where the tuna is smashed into the bread! I've included photos so you can see what I mean. And the taste? It's awful! It tastes like that cheap watered-down tuna you can buy in the can, dressed up with vinegar and something other than mayo and any kind of veggies, egg, or anything else! Thanks, but no thanks Subway. No more tuna sandwiches for me.

I recently visited a Subway location in Florida, but I won't disclose the store number. Let me tell you, this place was a mess. The store was dirty and the bread they served was old and stale. Corporate policy states that old bread should be discarded no later than 11am, but it seems like the managers at this location don't care about that. It's all about who you know at this Subway. If you're not on the manager's best friend list, you're out of luck.

One day, the assistant manager had a bad day and shut down the whole store because she got into a verbal disagreement with a customer. This happened at 8am on a Sunday, which is already a slow day. In my opinion, customers should always come first, and if an assistant manager shuts down the store because of a personal issue, they shouldn't have a job. But I guess that's just how things work at this Subway.

The shift leader at this location is always 15-20 minutes late, but she never gets in trouble because her mom is the manager's best friend. It's clear that the managers at this location play favorites. The crew is understaffed and the night crew doesn't do any prep work, which means the morning crew has to do everything. The toaster oven handle and paddle are always dirty, and the cookie display is never clean. The night crew also refuses to pull bread, which means the morning crew has to do it all.

I used to work at this Subway, but I'm glad I quit. The stress of having to pick up the slack of the slow and sloppy staff was too much. The manager is poorly trained and should be fired. She goes on vacation all the time and doesn't answer her phone, leaving everyone stressed out. She also takes more than half of the employees' tips, which is not fair. Maybe she should let the staff that actually work have her tips.

The assistant manager still has her job after fighting with a customer and closing down the store. She also has bad hygiene and looks like a clown every day. The managers at this Subway clearly don't care about their customers or their employees. I wouldn't recommend this location to anyone.

I gotta say, I'm usually pretty easygoing when it comes to reviews, but this one was a doozy. I wouldn't recommend this Subway location to anyone, and let me tell you why.

So, me and my fianc? stopped by this spot on FM 423 in Frisco, TX. We were excited to use a BOGO coupon for two footlong sandwiches, but things quickly went downhill. My fianc? asked for double meat on his sandwich, but was told he couldn't use the coupon and pay extra for the extra meat. He'd have to pay full price without the coupon. Okay, fine, we thought. But then, when we got to the register, I wasn't given any special cups for water. So, I grabbed two small cups and filled them up.

When we sat down, my fianc? checked the receipt and noticed we were charged almost $5 for two cups of water. What?! When he asked the cashier about it, he was told the water was free but the cups cost almost $5. That's ridiculous! I asked to speak to the manager, but the cashier said he was the manager and refused to change the charge. He even started yelling at us in front of other customers! My fianc? tried to explain that he had told the cashier we'd be drinking water, but the manager said he didn't hear him.

Then, the manager showed us some special cups that were hidden under the counter and said we should have asked for those. Um, excuse me? Customers shouldn't have to know to ask for special cups for free water. They should be available on the counter like the other cups. I asked for the franchise owner's phone number so I could talk to them about the matter, and the manager looked startled. He quickly refunded the amount of the drinks and tried to make small talk with us for the rest of our visit.

When we got home, I went to the Subway customer complaint site and filled out a complaint, asking for the franchise owner to contact my fianc?. The next day, my fianc? got an email apologizing for the matter and saying they'd shared my feedback with their team. But here's the thing - I didn't give any details about the visit in my complaint. I suspected the email was from the same person who we'd had the shouting match with. And when my fianc? called the number in the email, he recognized the person's voice as the manager's. The manager then said he was the franchise owner, but couldn't seem to decide which title he actually had.

He offered to call back later, but my fianc? told him not to bother. We were still upset about the verbal abuse we'd suffered. This was the first time we'd ordered a footlong sub from Subway and actually been hungry when we finished it. The manager/owner, Mr. Chirag M Patel, made sure we'll never visit this location again. And we'll definitely be telling everyone we know about the horrible experience we had.

I like to give favorable ratings, but I don't hesitate to give flaming bad reviews when I have an experience like this one! I don't recommend anyone visiting this location. Note... the employee was not wearing a mask.

My review is regarding the location at 5570 FM 423 Suite, # 350, Frisco, TX ***

My fianc? and I visited this location recently. We had the most horrible experience ever experienced at a Subway. We ordered two footlong sandwiches using a BOGO coupon, and at the register my fianc? told the cashier that we would be drinking water with our sandwiches. My fianc? requested to get double meat in his sandwich, and was told that he could not use the coupon and pay extra for double meat. He was told that if he wanted extra meat, I would have to pay full price without using the coupon at all. At the register I was not given any special cups for water, so I took two of the smallest cups available near the register and proceeded to fill them with water.

After I sat down, my fianc? examined the receipt for our food because the total seemed to be too high. He noticed that we were charged almost $5.00 for two cups of water. When he brought this to the attention of the cashier, he was told that the water is free but the 2 cups cost almost $5.00. REALLY?

I asked to speak to the manager about this, because I have never been charged for a cup of water at Subway. The cashier told me that he is the manager and that the charge is what it is supposed to be and refused to change the charge. He was very belligerent and was shouting at both my fianc? and myself in front of other customers about how we were wrong. My fianc? explained to him that he had informed him at the register that we would be drinking water, and he told my fianc? that he did not hear him telling him we would be drinking water.

During the shouting match, he then showed us some special cups that were hidden under the counter which were supposed to be for free water and told us that we should have asked for those cups.
Customers should not have to know to ask for special cups for free water when placing an order. The cups should be available on the counter just like the other cups.

At this point, since he was not going to do anything about the charges, I requested to have the franchise owner's phone number so I could discuss the matter with the owner. This brought a startled look on his face, and he scrambled to refund the amount of the drinks and then began to try and engage us in small talk for the remainder of our visit.

After returning home, I went to the Subway customer complaint site in the Internet and filled out a complaint and requested that the franchise owner contact my fianc?, and not to be contacted by any store employee. I did not give any details about the visit, I just requested for the franchise owner to contact my fianc?.

My fianc? received an email the next day apologizing for the matter and informed him that he had shared my feedback with his team to prevent this from happening in the future. Since I had not put any details in my complaint about my experience, I suspected that the email was from the same individual who we had been in a shouting match with. My suspicions were validated when my fianc? called the requested number in his email and he recognized the person's voice who answered the phone as the person who had identified himself as the manager. On the phone, he then identified himself as not the manager, but as the franchise owner. My fianc? asked him which title he had, and he waffled back and forth between the two titles. It was almost as if he did not know what his title really is.

He offered to call back later in the afternoon. I'm still really upset about the verbal abuse we were subjected to and my fianc? told him not to bother.

This is the first time we have ever ordered a footlong sub from Subway and actually was hungry when I finished the sandwich.

Mr Chirag M Patel (the manager?/owner?) has made sure we will never visit this location again, and also go out of our way to share what a horrible experience we suffered at his hand.

I ordered two Subway sandwiches online last Tuesday and went to pick them up. When I arrived, an employee mentioned they were out of key items for both sandwiches, and did I still want two sandwiches? Unwilling to accept different sandwiches, I asked for a refund. The two employees there said they were unable to give me a refund, and that I would need to call in to receive a refund. I found this hard to believe, and asked them for confirmation - which they gave. At home, unable to locate a number I emailed Subway customer service. The reply was a form letter, saying my feedback would be forwarded on to the franchise - but no offer for a refund. I tried calling other Subway numbers, which all stated that they had moved to online customer service. I eventually found Headquarter's phone number and eventually spoke to a real person - who said the employees were wrong, and that since my credit card payment was no longer pending, I could no longer receive a refund. I am very, very frustrated with this experience.

I went to the Subway off Richmond Rd., Texarkana, TX. I drove up because I wanted to go inside. There was a woman mopping the floor. The time was around 9:22 PM the date, 1 Feb 24, the door was locked. She ignored me. I got back in my car and I drove to the drive-through, no response as I was going through I see a gentleman counting cash. I asked him are you closed? He said he was out of bread and I said all the bread and he said yes I made no more questions, most likely knowing that this was not the truth.

I responded to the ad Buy one Foot long and get a Foot long Sub free. I had not dealt with this location before although I am a regular Customer. I was just in the aria that day. I went into the store and ordered the buy one Sub and get one Sub free as advertised on TV. The counter is covered so you can't see the meats applied but, the condiments are readerly available for view. When completed I was charged full price for both and even had to pay a tip to get my Subs. When I complained all the clerk would say $ 27.48 $27.48. The total cost with tip was $31.60 with forced tip. When I got home I noticed that the Roast Beef was not applied to my Sub. I have never experienced anything like this in all the years of dealing with Subway. Ron DePue [protected]@aol.com

At Store # 10905-0 in Camdenton, Mo., at 12:45 p.m., the manager is a total jerk. She was hateful when I politely requested additional toppings (she put four pickles on a footlong) and groaned audibly when I sked for more than five black olives. She acted like she was on drugs. Never will I get treated like that again because I am not going back and will warn others about this individual who seems to think that customers are there to serve her. There was only one other customer besides me. Good grief! Ten dollars for a lousy sandwich and mistreatment to boot.

Today, 1/14/2024 between11:30am and 12am, I visited store #26895 in North Hollywood, Ca. I had a coupon to get a free Footlong with the purchase of a footlong and a drink that expires 2/04/2024. The employee in that particular store told me that they don't accept Subway promotional coupons. I found this to be unusual considering it was one of your companies promotional coupons I got from the news paper.

December 12/12/2023 @2:14PM i placed an order for one 6" but when I reviewed my receipt I had been charged for two 6" subs.I called a few times but i got the run around. i have tried to register a complaint but for some reason it would not accept the #2633 store number. i would like to be refunded for the overcharge.

#2633-0

served by:6171

term id 1/A 402923

total order $15.59

Today on 3 Dec 2023 my wife purchased a Ham sandwich with a coupon for $6.99 and a free cookie with coupon, the cashier scanned the coupons and then charged my wife an extra $8.52, my wife did not question as she just paid and left the store. I called the store and the clerk I spoke with did not make the order and could only offer limited details about the transaction.

Thank you (not), Subway, you have now become one of the most unwelcome businesses to go to. i have gone in 3 times the last month and will no longer go there. you have shown me how much you dont care about your customers. you have turned the radio up to the point that it is not worth going in. the first time i went in with my son, the radio was so loud i got an instant headache and my son had to order for me. the second and third time i went in, i immediately turned around and left. subway used to be my favorite place to eat. i will no longer bother going there. sorry, but you are not worth the headache anymore

To whom it may concern:

Today I ordered a sub online. That in itself was a nightmare to get the correct order. But managed to do so . Then I picked up my order and headed back to the office only to find my order was wrong. I ordered a BMT only to have the (1) extra slice of pepperoni I ordered, no other meat but bacon which I did not ask for. Tried to call and tell them that my order was not right. But they didn’t answer the phone. Now by the time I get office work and try to correct the problem they probably won’t remember making this order. Very frustrating and hungry since I threw the sandwich away.

Thank you for your time to reading this email. Hope you have a better day than I am.

Tracy email: [protected]@hargray.com

Yes I order 3 subway sandwich online, buy 2 get one free, and there was nothing at the bottom of the screen saying that, and when I went and pick up my sandwich, they charge me the regular price and that wasnt right, I would like a refund or a free sandwich voucher, this happen 10/12/2023 time 2:40pm and the lady that was there, I told her what had happen, so she call her manager, and told what happen, and all I got was a free cookie, this is really sad, unhappy subway sandwich person, this was so wrong, and something should be done when you do the right thing and dont get you third sandwich free, like what you say on your website, online buy two get one free

When we was at the location of a Subway and broken bow Nebraska 68822 we went in and we ordered 2 ft loans and we was supposed to get one free and the employer set to us that when it came to getting a free one it locked him out of his computer and told us that we had to come back at a later time we are complaining about this because when we tried to get our free one the guy told her that she will have to pay another 2 ft longs just to get the free one and it is his mistake not hers and he should fix the mistake and he never did