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SUBURBAN Propane Complaints & Reviews

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SUBURBAN Propane - Unwarranted delivery

Posted: 2014-04-08 by    Diane Pardun-Rader
Complaint Rating:  100 % with 1 votes
I am paying a bill the was not authorized for delivery, only after they company threaten to put me in collections. I cancelled there service 1 month prior to an unauthorized delivery. Due to there lack of poor business practices, I am forced to pay for a delivery that I did not order. My husband and I where without heat and hot water till the other company could come out and remove their tank. I did not know they where coming to fill the tank the first time after I told them not to. If I hadn't been home they would have filled the tank again. I questioned the driver and he did not know I had...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

SUBURBAN Propane - propane leak

Posted: 2014-03-20 by    Kayla Orozco
Complaint Rating:  100 % with 1 votes
i had propane delivered on 1/25/14. at this time we were empty so Elden the employee for

Suburban propane came and put 300.6 gallons in. then on 2/11/14 he came without me calling to have another delivery. and he put another 400.1 gallons in. so within 17 days we had 700.7 gallons of propane in our tank. on March 16, 2014 we woke up and our furnace wasnt working when we went to check our tank the meter was at 95%. well full is normally around 80%. so i waited until monday morning to call in to see what they said. well after Elden came out he checked our tank and told me that is was...
Complaint comments Comments Complaint country United States Complaint category Utility Services

SUBURBAN Propane - Non Delivery

Posted: 2014-02-01 by    Cicippio
Complaint Rating:  100 % with 1 votes
Customer service is terrible. This is the third time in three months that we have waited more than five days for delivery of propane. The first two times we were completely out of propane. The delivery man was unaware we were completely out and didn't know he had to do a start up. He also knew nothing about our heater system, nor how to work our digital thermostat. We were told by law they have seven days to deliver. Our tank is now at zero percent and on top of that it is now Saturday and their office is closed. We have never had this problem with Farm and Home Propane company. We are located...
Complaint comments Comments Complaint country United States Complaint category Utility Services

SUBURBAN Propane - Negligence

Posted: 2013-12-11 by    kdaley321
Complaint Rating:  100 % with 3 votes
Suburban Propane Company HQ
One Suburban Plaza
240 Route 10 West
P.O. Box 206
Whippany, NJ 07981-0206

December 10th 2013

Over the course of the past 24 hours myself and my wife have had the single worst customer and technical service experience of our life. Suburban Propane's lack of response, lack of compassion and complete disregard for our family safety will not go unnoticed

Effective this morning based on your insulting approach to:

1) An obvious oversight at the least, or potentially negligence at...
Complaint comments Comments Complaint country United States Complaint category Utility Services

SUBURBAN Propane - North Carolina, Angier - Erroneous Service Fees

Posted: 2013-10-07 by    Robert R. Matthews, Jr.
Complaint Rating:  100 % with 2 votes
Several weeks ago Suburban Propane bought out Garner Gas. We were established gas customers for 28 years when this buyout occurred. We decided against receiving gas service through Suburban and advised as such. Suburban may have bought our account, (which was & has always been PAID IN FULL), from Garner Gas but they did not buy our future business.

The tanks which Suburban assumed as a newly purchased asset from Garner Gas are also their liability. Should Suburban decide to pick up their tanks, they assume liability for any damages caused by the removal. Further, if Suburban does...
Complaint comments Comments Complaint country United States, North Carolina, Angier Complaint category Products & Services

SUBURBAN Propane - Vermont, White River Junction - Removed Copper Gas Line that didnt belong to them.

Posted: 2013-05-17 by    M.Trz.
Complaint Rating:  0 % with 0 votes
I purchased a house a few weeks ago that the past owner had used Suburban Propane for there fuel dealer. She had closed her account prior to closing and asked that they remove there tanks. They didn't remove the tanks and after closing I called several times over a 2 week period asking them to get there tanks off my property. Finally after suggesting they pay me a storage fee, they came to get there tanks. We where not at the house when they got there tanks and when we got there we noticed they had stolen all out copper Gas lines that where attached to our house. I spoke to several other local...
Complaint comments Comments Complaint country United States, Vermont, White River Junction Complaint category Utility Services

SUBURBAN Propane - North Carolina, Hickory - Taxes and Additional Charges

Posted: 2013-02-22 by    Bounder
Complaint Rating:  100 % with 2 votes
I am on Suburban's Budget Payment Plan. Because of the unseasonably warm winters we have had over the past couple of years, I have not needed a propane delivery. On the 18th of January, I did receive a top-up of propane. When I got the bill, I almost crapped my pants!!! On top of the usual sales tax, municipal tax, and transportation surcharges, I am also being charged a $9.62 Safety Practices and Training Fee, which also has sales and municipal taxes applied. The Safety Practices and Training Fee is charged so that Suburban can recoup the inspection fees for their vehicles and facilities,...
Complaint comments Comments Complaint country United States, North Carolina, Hickory Complaint category Utility Services

SUBURBAN Propane - California, Cameron Park - Rip Off rates

Posted: 2012-09-25 by    hate suburban
Complaint Rating:  100 % with 3 votes
This Company Charges outrageous rates and fees 33% of the bill is fees and regulatory rates. Sending disconnect notices for bills that are less than half of your deposit. I called and was told pay the bill or we will disconnect and that my deposit doesn't matter untill I leave my apartment. It doesn't count against your bill. I can't switch companies because the whole complex is service by them. my deposit is Five times my monthly usage. CROOKS!...
Complaint comments Comments Complaint country United States, California, Cameron Park Complaint category Utility Services

SUBURBAN Propane - Online Bill pay

Posted: 2012-05-29 by    annonymous23
Complaint Rating:  67 % with 6 votes
The online bill pay system for this company is antiquated. Their web-site (which looks like it was built in the 90's) can not be set to pay off your balance every month. The site cant even tell you what your balance IS. You have to get the paper bill (the only one I receive any more) and log onto their site every month to pay your bill. I don't have a single other bill that works like this.

They're pretty glib about it on the phone too. They know that the system is outdated, but told me I should feel lucky they had online bill pay at all....
Complaint comments Comments Complaint country United States Complaint category Utility Services

SUBURBAN Propane - Colorado, Denver - Unethical Price Gouging

Posted: 2012-01-28 by    Robbed by Subhuman Propane
Complaint Rating:  83 % with 6 votes
DO NOT SIGN A CONTRACT WITH THESE CRIMINALS, you will be sorry. They change the rate for fuel as desired, always 30-80% higher than honest propane companies. They can deliver propane against your will, then gouge you. $4-6 a gallon. They will add late charges after altering the term of your agreement. If you complain, they will retaliate.
See all the other comments against Suburban Propane all over the Internet - class action lawsuits and disgusted customers. AVOID AT ALL COST....
Complaint comments Comments Complaint country United States, Colorado, Denver Complaint category Utility Services

SUBURBAN Propane - New York, Saratoga Springs - rebilling deceased

Posted: 2012-01-27 by    grandmah
Complaint Rating:  100 % with 2 votes
My 55 year old brother passed away May 2010. I was the admin. of his estate. I paid off all of his debts. Now about this company. My brother had a mobile home in Saratoga Springs he was retiring to. First, they over charged him for his propane, I think he took care of that, not sure, but what is really bothering me is that I keep getting a past due letter stating he owes them $10.70 for the rental of their tank! My other brother inherited this mobile home and has taken the responsibility of the propane and all the other bills associated with this mobile home. They know this, but they still keep...
Complaint comments Comments Complaint country United States, New York, Saratoga Springs Complaint category Utility Services

SUBURBAN Propane - New Jersey - Deceptions, price gouging etc

Posted: 2012-01-05 by    Nancy Garrett-Scheier
Complaint Rating:  67 % with 3 votes
Reviewing all complaints I have found online, I agree and have been victimized along with so many others. I have argued with them for years over their pricing (secretive), charging "minimum" when an unknown amount of propane is delivered that they deem "minimum" and charge many times the usual price per gallon, unknown when deliveries are coming, no gauge on tank, tank rental fees, absurd billing practices, etc...this is for a little tank of propane for cooking only. They are cheating people and I have called them so many times to try to straighten incorrect billing/practices...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Utility Services

SUBURBAN Propane - Maryland - Left 3 year old without heat in the winter

Posted: 2011-12-28 by    deegomez
Complaint Rating:  100 % with 4 votes
I just recently bought a house that was serviced by Suburban Propane. The sellers had bought and filled the tank for us so we wouldn't have to do it. When I called to ask what we needed to do to check to make sure we had enough propane for the winter they told me we needed to fill out an application... Which I didn't and good thing, because they tried to get us to pay the bill that the sellers already paid for and weren't asking for money back. When I called back to discuss the situation with the lady she had gone on vacation and I was told nobody else could help me. So when she got...
Complaint comments Comments Complaint country United States, Maryland Complaint category Utility Services

SUBURBAN Propane - Colorado - Overcharging, Bad Business.

Posted: 2011-09-12 by    Rist Bellvue
Complaint Rating:  83 % with 6 votes
Suburban Propane will over charge you every month and when you call they drop it right of the bat just for complaining how much they charge. Even with the "discount” they are still more expensive that other propane providers. They sell you the first fill at a discount then charge whatever they want regardless of what the market rate for propane is. They filled my house propane tank for $3.49gal when Schrader’s was charging $1.90.

When you call to complain about their prices compared to their competition they will BS you and tell you that is the "first fill rate"...
Complaint comments Comments Complaint country United States, Colorado Complaint category Utility Services

SUBURBAN Propane - Connecticut, Niantic - PRICING

Posted: 2011-09-07 by    G Detka
Complaint Rating:  50 % with 2 votes
SURBUBAN PROPANE ARE A BUNCH OF CROOKS.
ON ""JULY"" 19 2011
I PAID 4.6999 TO FILL MY TANK.
WHAT WILL IT BE IN THE WINTER MONTHS.
NEVER ANY ANSWERS THEY GOUGE EVERYONE AND ARE SAID TO BE THE WORST PROPANE COMPANY MY AREA BUT I CAN SEE THE PROBLEM IS EVERYWHERE AFTER READING OTHERS COMPLAINTS. THEY NEED TO BE INVESTIGATED.
IF YOU LIVE IN NIANTIC/EAST LYME CT AREA CHANGE TO OSTERMAN!...
Complaint comments Comments Complaint country United States, Connecticut, Niantic Complaint category Utility Services

SUBURBAN Propane - Florida, Bradenton - Bullying techniques

Posted: 2011-07-24 by    CarolinaKarma
Complaint Rating:  0 % with 1 votes
WE ARE BEING BULLIED INTO FILLING OUR TANK! We have just recently relocated to a rental property. When we arrived the gas had been capped by Suburban without the owners knowledge. They have come onto the property without any permission and cut the gas off. We called them and obviously payed for the reconection. Now they keep harassing us to fill the tank even though it's at 50% capacity! They claim it's because we are new clients and they have to make a delivery to activate the account! Do we have to spend this unnecessary money!!?...
Complaint comments Comments Complaint country United States, Florida, Bradenton Complaint category Utility Services

SUBURBAN Propane - not ordered delivery/prc gouging

Posted: 2011-03-05 by    Michael Deluca
Complaint Rating:  83 % with 6 votes
These crooks took it upon themselves to pump 327 gallons of propane into my tank, that I did not need, or order. Then they had the nerve to bill me at 5.89/gal!!! Where do they come up with these prices??? Gasoline is only 3.15 a gallon, so I doubt it has anything to do with oil prices going up. I told them several times in the past, I did not wish to receive unscheduled deliveries unless I ask 1st I dont have thousands of $$$ laying around to pay them whenever they feel like surprising me with a delivery. If it was 2$ a gal still, thats one thing but 4, 5, 6$ a gallon, hundreds of gallons at a...
Complaint comments Comments Complaint country United States Complaint category Contractors

SUBURBAN Propane - Colorado, Parker - unautorized delivery and over-pricing

Posted: 2011-02-18 by    JTParker
Complaint Rating:  90 % with 10 votes
I am just one of the many, many others who have filed complaints about this company's deceitful practices. I have noticed over the years, as other customers have, that their prices are WAY above other local propane suppliers. I mean, they're not even close! Unfortunately my tank is buried and was already in place when I bought the house. When I told them I didn't want to use them anymore, they said "no problem ... we'll just come out and dig up your tank, and by the way this will be at YOUR expense. And we are not responsible for any damage we may cause your property."...
Complaint comments Comments Complaint country United States, Colorado, Parker Complaint category Unauthorized Charges

SUBURBAN Propane - New Jersey, Mullica Hill/So Harrison Twp - refusal to give original documentation fr Agway & Overpricing of Propane

Posted: 2011-02-11 by    dsmyerzee
Complaint Rating:  80 % with 5 votes
We originally moved into our home in 1988 w propane service from Agway Energy Products out of Clarksboro, NJ, a company located within 5 miles of our location. We are a rural area with propane heating, wells for water and septic systems. Some of the area, along the major roadways, is just now being converted to city water & sewerage, along with standard gas supplies as new developments are being constructed. We never had a problem with Agway, each year we would receive a budget agreement & proposed cost for propane for the upcoming winter in July/August, it was always reasonable and we always maintained...
Complaint comments Comments Complaint country United States, New Jersey, Mullica Hill/So Harrison Twp Complaint category Utility Services

SUBURBAN Propane - New Jersey - High costs and unreliability

Posted: 2011-01-06 by    Pamela Tagliareni
Complaint Rating:  0 % with 0 votes
I am reading all the complaints, and our situation is the same. They keep filling tanks as soon as prices go up and there never seems to be a supervisor available to answer questions. We have 4 tanks, and we were suppose to be locked in at a price, and they never do. I understand you own the tank, after you have had it for atleast five years. Please help me get out of this situation. I would like to use another gas company, but they said I cannot, because they own the own. Any advice would be appreciate....
Complaint comments Comments Complaint country United States, New Jersey Complaint category Utility Services

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