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Student Universe Complaints & Reviews

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Student Universe - Service

Posted: 2014-06-03 by    Allay521
Complaint Rating:  0 % with 0 votes
Do not utilize Student Universe Services. Extremely poor
customer service almost no knowledge of how the travel industry works. I was on
hold for over twenty minutes every time I called assistance. Just think of this
when you or your children are traveling abroad. Student Universe would not make
the calls that they and only they needed to make to the airlines. The first
contact would not help me because they are not trained in what their job is and
they refused to transfer me to a supervisor or manager. The travel deals
through Student Universe are...
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Student Universe - Website Problems

Posted: 2013-11-22 by    Claire.Mars
Complaint Rating:  0 % with 2 votes
So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought didn't show up. I called them and they vaguely tried to help and told me that it should show up. I tried again, but still nothing showed up in my account about buying these tickets. I called yet again, and they gave me the details I wanted (plane numbers and times of leaving) in a brisk way and were not polite...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - No Refunds, $360 cancellation fees

Posted: 2011-08-30 by    Jack1986
Complaint Rating:  100 % with 1 votes
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than the new one? Do I get a reimbursement for the difference?" Their response "No. We would call that AN EVEN EXCHANGE". So If I were to book a new flight in the winter (when its less expensive) for say $400 I will have in effect paid Student Universe $830 for the flight (included the rebooking fee)....
Complaint comments Comments Complaint country United States Complaint category Travel Agencies

Student Universe - website information

Posted: 2011-08-02 by    sam12222
Complaint Rating:  0 % with 0 votes
I wish the complaints on this site would forwarded them to the Better Business Bureau so BBB will pull their recommendations on the site. If everyone sends BBB a complaint about student universe then SU will either change its policy or be forced offline because of the fraudulent presentation of ticket prices....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Student Universe - Tricked into buying

Posted: 2011-07-24 by    TBBG
Complaint Rating:  0 % with 2 votes
Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to purchase this flight I’d receive an error message. The Student Universe error page would state that it’s probably due to another tab or that this airline doesn’t have enough seats for that particular flight. So all day Friday I would come back to the site and see that same flight still showed up with...
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - Costumer service Disrepect

Posted:    Enfant D'afrique
Complaint Rating:  100 % with 2 votes
I was suppose to take a flight last friday, november 5th, from Washington DC to BUrlington, Vermont.
I called around 12pm to check on the flights available that day, their time and make a reservation. Once I received the information that I needed, I had to hang up and call back a few minutes later the time for me to check on the Greyhound operating hours that day and see if it fits with my flight. I called back a few minutes later and talk to a man that gave me a reservation code I told him I was going to call back in a few minutes the time for me to check my credit card and everything ready....
Complaint comments Comments Complaint country United States Complaint category Airlines

Student Universe - User beware

Posted:    Chucker
Complaint Rating:  100 % with 3 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative that they cannot even communicate within different departments BECAUSE SOME DON'T HAVE PHONES. The second time that I dealt with this site, I booked a hotel in Glasgow, Scotland for two nights. I received an conformation number and payed the down-payment for the room. I get to the hotel to...
Complaint comments Comments Complaint country United States Complaint category Colleges and Universities

Student Universe - Beware

Posted:    Fred
Complaint Rating:  100 % with 1 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative that they cannot even communicate within different departments BECAUSE SOME DONT HAVE PHONES. The second time that I dealt with this site, I booked a hotel in Glasgow, Scotland for two nights. I received an conformation number and payed the down-payment for the room. I get to the hotel to find that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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