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We purchased a Stratford Upholstery sectional new in April of 2009. Shortly after that, the upholstery started literally disintegrating (see picture). I contacted the store, which went out of business shortly after that. I contacted the company and have been corresponding with them via email. The company has refused refund or replacement. The company has offered to send me enough of the same fabric to recover the sectional at my expense. I refused to accept the same fabric and feel they should send me a different fabric and have it recovered at their expense. Although the representative I have been corresponding with (Since July) has been very nice, I asked to be referred to her supervisor on November 11, and I have not heard from them since.
I am not sure if I will receive any satisfaction regarding my warranty claim, but I wanted to warn others that this company has not complied yet. If my claim is fulfilled satisfactorily, I will post that as well.
J. Splichal
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I am looking for a replacement part. I need a rocker recliner mechanism. The item number is u3891w6t7s50662. The serial number is [protected]. the style number is u3891 W6.
I'm trying to get a replacement cover for a seat on a chair I purchased by your company PA-25459 is the number I got off one of the tags it is one of the end pillows. Can you help please.A divison of Caye Uphostery.
I have an item #[protected], Style 379875
PEMBROKE RKG REC W/MSG
[protected] CNTL#014589 SHOP#421321
SERIAL #[protected]
Recliner and i lost the a/c adapter to plug it in and operate the massager.
Can you help me find the replacement?
The cable broke on my Stratolounger recliner sofa. I've been looking online for a couple hours for a replacement part. I stumbled onto a news item from July 2010 saying that Caye Furniture, the parent company of Stratford and Strato-lounger products, was going out of business. That was over a year ago -- which explains why we're having so much trouble finding parts or getting the company to answer calls. Good luck, folks!
Replacement parts
I am looking for a replacement cable for my Monte Carlo Loveseat. Item # is U3438W3T7S42911, and Style is U3438 W3. Serial number is [protected]. The original cable broke off at the handle, so I need to replace it.
Please provide parts and ordering information.
Thank you!
Ken Oran
kojomojo@sbcglobal.net