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Straight Talk Complaints & Reviews

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Straight Talk - ran out of internet on an "unlimited" card

Posted: 2015-04-12 by    connieaarob
Complaint Rating:  100 % with 1 votes
Paid for "unlimited" internet access and it was limited...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Customer service terrible

Posted: 2015-03-22 by    Casper8572
Complaint Rating:  0 % with 0 votes
Straight talk is the worst cellphone provider I have ever dealt with, the customer service sucks, they hire people from overseas who barely speak or understand the English language to reduce costs. The customer service reps are unskilled and not trained properly and don't know how to do they're jobs correctly. I was on hold for over an hour with customer service and they hung up on me, then I called back and asked to speak with a supervisor and they hung up on me again, my cellular data is not working on my phone which is why I called. And they gave me the run around telling me to try...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Canceling my service and loosing my business cell number

Posted: 2015-01-22 by    Jerry E. Lewis
Complaint Rating:  0 % with 0 votes
My cell number is my business number. My problems began with BYOP program. I was given an Samsung Gs3 on the Verizon network. I purchased the activation kit from Walmart. That included 30 days of voice, text, data and sim card. $ 60.00. Found out from Straight talk that the activation kit did not have a Verizon sim card. So they had to send me a sim card. Got the sim card in the mail and it didn't work. So they sent me another sim card. (Time wise about 3 weeks total) Tried to activate the nest sim card with customer service. The Rep. set the phone up with a new number. NOTE: A number I didn't...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - they still refuse to refund money,

Posted: 2015-01-10 by    aliciapet
Complaint Rating:  0 % with 1 votes
okay, so I had two accounts, under two different email accounts, two different cell phones and so I accidentally put time on the wrong account. These straight talk people decide well so, we don't safe guard against having duplicate accounts by making sure that names, address, and birth-dates aren't the same so they can keep money's that isn't really theirs to keep. Then when I called customer service they are so great at deflecting, and saying the same tune' sorry it is against our policy to refund money, ' Well here is what I say to them, if I were charged twice for...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Bad buisness

Posted: 2014-12-04 by    deniseh12
Complaint Rating:  100 % with 1 votes
Straight Talk added my service plan to another phone number, will NOT refund my money or fix the problem. If this has happen to you, please join me in filing complaints with FCC and BBB and whoever else will listen!...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - disconnected service before 30 days

Posted: 2014-11-18 by    Ms.katina Collins
Complaint Rating:  0 % with 0 votes
Purchased straight talk phone from Wal-Mart in September 2014.Got a number change at the end of September, always buy airtime cards $45 from Wal-Mart. Added airtime card on Oct.31, 2014, they disconnected my phone on November 17, 2014!That is NOT 30 days!Can't be reimbursed, customer service is VERY RUDE AND DISRESPECTFUL!...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Melissas Tierney

Posted: 2014-11-13 by    Valorie Tierney
Complaint Rating:  0 % with 0 votes
My daughter bought a phone card for her phone. They gave another customer her phone time for the month. She called twice, spoke to two representatives and a supervisor and was told they couldn't do anything. So. now she has no phone time and was ripped off for $50.00. My daughter's name is Melissa Tierney. I am her mother Valorie Tierney . My phone number is 330-306-8835. Please feel free to contact us regarding this incident. From what I've seen in the complaints, she is not the only one that they did this to....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Straight Talk - over draft

Posted: 2014-11-07 by    Bro1ken
Complaint Rating:  0 % with 0 votes
straight talk caused overdraft fee by my bank because they double charged my account and didn't remove one till two days later.
in the mean time two more checks went in with insufient fund, causing the over drafts of thirty dollars each.
I called straight talk 1-877-430-2355 after being transferd to hier ups 4 times, asking about being reemburst, I
got hung up on....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Straight Talk - company refused to port number over as number was deactivated yesterday

Posted: 2014-10-04 by    disgruntled12
Complaint Rating:  0 % with 0 votes
I signed up with Straight Talk last <br />
year and although the service was fair I could never get successfully <br />
put on their auto pay plan. Their CSRs always told me that my cc number <br />
was declined. I verified with the bank that nothing had been declined <br />
because they never got a call through their systems so the decline came <br />
from Straight Talk middle ware systems not from the bank. I even <br />
conferenced in the bank to speak with ST representatives. After 8 months<br />
of this...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Minutes on Phone

Posted: 2014-09-30 by    MarcusW
Complaint Rating:  100 % with 1 votes
Had phone that had not been used. Bought $30 plan to add to phone. The phone number was given to another customer and the minutes was given to them I am out $30 dollars. Cant use phone. Customer service man said they could not do anything about it I will tell everybody I know not to buy straight talk...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Poor phone /poor service

Posted: 2014-09-24 by    Grandville Anderson
Complaint Rating:  100 % with 3 votes
I purchased a Straight Talk Phone (ZTE) the phone became defective so I called costumer service after a 6 (six) hr phone battle(mainly because the person on the other end couldn't speak English) they agreed to send me a replacement. That phone became defective so again I called and after another phone battle it was agreed that the phone would be replaced. That was on Thursday September 18, 2014 to date I have received nothing, no mail return info, no email no nothing! I called again today September 24, 2014 and was told there is no information about the ticket that your computer clearly stated...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Straight Talk - Terrible customer service

Posted: 2014-08-27 by    Caitiemckinley
Complaint Rating:  100 % with 1 votes
There are no words to describe how disappointing my whole experience with Straight Talk has been. I bought a 'bring your own phone' activation kit that would not work on my phone even though they checked it for compatibility and troubleshot the phone repeatedly. I called back after checking several different solutions. I wasn't angry, I just wanted my money back since the product obviously didn't work. I tried explaining the situation but the representative insisted that it was MY FAULT!! The final straw was when the customer service representative HUNG UP ON ME when she realized...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Service, customer service

Posted: 2014-08-06 by    cwisicle
Complaint Rating:  0 % with 0 votes
Their website doesnt tell you which phones will be working off which network. I wouldnt have spent $250 on a phone if i would have known it was going to be running off the T-Mobile Network. I would have spent less money for a better network or more money on a phone for a better network. Once i get the phone and service activated, i dont have signal at my house or my job. The two places i use it the most...i cant. I bought a new at&t sim card thinking i could switch out the sim card and be able to use a better network...NOPE!!! They advised me that your phone wont work with a different sim card even...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Liars and thieves

Posted: 2014-06-22 by    queenofmeanest
Complaint Rating:  100 % with 1 votes
This is my third FCC complaint this week.
Please tell me and thousands of Straight Talk customers on how to shut
this company down. I received my replacement phone on Thursday. The
phone worked fine until 6/20/2014, then all of a sudden the 3G aspect
was not working. I emailed Teresita and told her I had no data
connection. We talked briefly about the problem and I could not get the
phone to work under Wi-Fi except at my home and even then there was no
good connection. I called and left her 2 messages no response. I called
back later...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Used phones

Posted: 2014-05-21 by    37211
Complaint Rating:  100 % with 2 votes
Straight Talk will flag all phones which mean if you buy a second hand ST phone, it can not be activated without the original proof of purchase faxed to them. Only then will they consider activating it. If a second hand phone is not their branded phone. They will disable data which causes the phone not to be completely usable with ST. Straight Talk's BYOP (Bring Your Own Phone) program falsely advertises compatibility with other carrier phones. They simply do not fully work. Especially VERIZON PHONES. I will be leaving ST as soon as a find a decent carrier at a descent price. The above wasn't...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Cannot acctivate service

Posted: 2014-04-09 by    Blimgkat
Complaint Rating:  0 % with 0 votes
Have tried to activate my iPhone with straight talk...after purchasing my activation kit for 64.00 they still could not activate my phone...they said they would send me another sim, and I could not get my money back from Walmart . I will activate my service through a company that can give me service DO NOT BELIEVE THEM...THIS COMPANY IS NOT REPRRITABLE...DO YOUR SERVICE THROUGH OTHER SERVICES...THESE GUYS JUST RIP YOU OFF,...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Straight Talk - Never Received $45 cards or credit

Posted: 2014-03-24 by    Dave Penn
Complaint Rating:  0 % with 0 votes
DO NOT BUY STRAIGHT TALK! Ordered 2 SIM cards and 2 x$45 monthly cards. When package arrived only SIM cards were inside. Explained to customer service and they said phones could not be activated without the cards. It was very frustrating trying to communicate with the agent so I finally said to cancel my order and I would ship the SIM cards back. I shipped the cards and now 6 weeks later I still have not received $112.30 credit. I have spoke several times with customer service with no resolution yet.
WORST COMPANY EVER!...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Text Ad's sent at 1:12am

Posted: 2014-03-13 by    Keith Wroten
Complaint Rating:  0 % with 0 votes
On 13 Mar 2014 at 1:12 AM, I received a Text Ad from Straight Talk Wireless "Straight Talk MSG: Do not miss out! Get $2.50 off the $45 Unlimited Plan each month by enrolling in Auto-Refill by 3/24/2014. Go to http://www.straighttalk.com" This isn't the first time this has happened. Every time they send me these I'm woken up out of a restful sleep. It is annoying and irritating to say the least. I have emailed them to provide them the chance to stop these or at the very least to change the time they send them. Here is Straight Talks typical response:

Thank you...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - broken phone

Posted: 2014-03-13 by    Lee Baumgardner
Complaint Rating:  0 % with 0 votes
my wife purchased me a phone for my birthday last august and it comes with a one year manufactures warranty.the front camera stopped working recently and i have tried using LG customer service ( its an LG optimus showtime phone) and thied everything
and finally i was told i would have to contact walmart for a replacement phone.I went to walmart with my phone my reciept and a copy of the one year warranty, walmart says they only have a 14 day warranty on phones for straight talk...great eh??how many phones break or quit working in the first 14 days?Customer service at this walmart is the...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Problems paying phone bill

Posted: 2014-03-04 by    Joey Rollins
Complaint Rating:  0 % with 0 votes
I'm active military and currently over in Norway and I was trying to pay my phone bill but to no prevail. I wish they would show me a password with the user name so that so that I could log on but unfortunately my e-mail is also locked so I can't get it that way either nor is my phone accepting texts or calls because I didn't buy the international plan before I left. It's very aggravating, can somebody help me with this?...
Complaint comments Comments Complaint country United States Complaint category Telemarketing

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