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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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www.straighttalk.com
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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Newest Straight Talk Wireless reviews & complaints

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8:49 am EST
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Straight Talk Wireless - Unlocking my device.

I broke my previous phone and purchased a new one from my local Walmart Aug 2023 and When I activated the device with them somehow my iemi# didn't transfer over correctly to the new phone. I had service on this device every month since August 2023. I called in to have my device unlocked on 02/20/24- 02/23/24. I sent in emails showing proof of this purchase...

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8:04 pm EST

Straight Talk Wireless Cellular data slowed to unusable speeds

My data has been constantly slowed down to unusable speeds since February 5 until now. I have contacted Straight talk customer service and was assured that I had the "unlimited" data plan and everything was fine on there end. The data speed will be fine for 30 seconds to 1 minute, then is repeatedly slowed down to less than 1 MB/s. I have many speed test results from every day since it has started.

Desired outcome: Allow me to use the data I pay for

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5:40 pm EST
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Straight Talk Wireless - Brand new iphone 15 just purchased - service does not work

I purchased the phone in November as a Christmas gift. It worked for 15 days. I paid for service on January 3, 2024 and the phone has not been active yet. I spoke to at least 30 people who have tried to turn the phone on and it has not worked and I'm still out of an active phone. I requested a refund for the non-working phone that I have been working with...

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7:52 pm EST
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Straight Talk Wireless Slow internet and data.

My Internet and data are very slow and that's if it actually works. I'm in central Illinois and the tower it goes off of is in Chicago! There are towers down here where I live. I can't get apps to update and videos barely work! I've called customer service and they don't help at all! Towards the end of my billing cycle it's like they throttle down my data!

Desired outcome: Fix the issue

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Update by Mary Katherine Leamon
Jan 30, 2024 9:02 pm EST

So I received an email from straight talk about my initial complaint. They sent me a link to follow. It takes me to the straight talk website and gives me the customer service number. I know what will happen, I'll get someone I won't be able to understand and I'll get frustrated and hang up. I did a speed test on my phone the other night and again tonight. Both say very slow. It says server in Chicago. There has got to be one closer for crying out loud!

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6:05 pm EST
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Straight Talk Wireless - Incompetent customer service

I have been a customer of straight talk for 2 years now. I have always had the $45 monthly plan. I decided to try the $55 plan since Walmart+ membership was offered as well as paramount+, which would begin on 12/16. I have not been able to access either of these! I kept getting a message stating that they could not find a Walmart+ membership associated with...

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9:15 am EST
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Straight Talk Wireless My monthly service plan.

I paid for my monthly service online chat with a custermer service representative. I purchased the $55 dollar unlimited everything for a month, and she added a promo code which was suppose to charge me $10 but that's not what happened. I got charges $55. But yet my plan was a $10 plan an I o ly had service for a little over a week. I am highly upset about this considering I was recently scammed an lost $26,000! And everything I call and talk to a representative about fixing this issue I get hung up on. I would like to have my service restored please and refunded. I was very rudely spoken to and hung up on several times as well this is obscured!

Claimed loss: Iv lost $500 in wages and unable to call anyone. My father has heart failure going on an I won't be able to answer the call

Desired outcome: I would like my service back on an to be gifted in some way. The distrespect from those representatives was shocking to say the least

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6:36 pm EST
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Straight Talk Wireless Cell phone name registry

I signed up for service with Straight Talk about a year ago, and as yet, they have not updated the name in the cell phone registry to reflect my name.

The name attached to my cell phone is Ray Abbett, not John Watson (me)

Consequently, whenever I call someone new, the name Ray Abbett appears, not John Watson. Consequently, they do not pick up the phone call and we end up playing phone tag.

Claimed loss: I am an independent consultant and it is critical that my cell phone displays my name or I lose business.

Desired outcome: Change the name!

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8:28 pm EST
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Straight Talk Wireless Cell phone service for my Galaxy S7

I have spent more then 20 hours trying to close my account because I have had no wireless service for two weeks. Every phone number they transfer me to asks for the same information and then sends me back to the same people.

They refuse to provide a transfer pin unless I use my phone to provide them information. But I can not use my phone and they don't send emails as they promise. THerefore I can neither bring my same phone number to T Mobile or get help from them in closing my account. It is one vicious circle between people with terrible Philopenian accents.

They have no service centers except Walmart and they only sell the phones.

Desired outcome: Allow me to transfer my current number to T Mobile or even to them if I buy a new phone from them

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Update by bill robb
Dec 04, 2023 8:44 pm EST

They put you in a transfer circle between two or thee phone numbers. I was unable to break through their scam even after three days and 18 hours on my computer and my house phone. They make it impossible to survive with the same phone number even if you try to buy a new phone from them.

Update by bill robb
Dec 04, 2023 8:29 pm EST

help

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12:10 pm EST
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Straight Talk Wireless - "service" or lack there of

just the latest straight talk "service"... 11-24-23 straight talk took my monthly payment, 5 days later they shut off my phone without notice. the only way to get it turned on was to make another payment through the App... this is the third time they have cost me money in two months! when contacting them, they corrected the error but told me it would take...

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2:52 pm EST
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Straight Talk Wireless - Data service

Since June, every month when my service renews, my data stops working. I usually spend 1 to 2 days going from customer service agent to service agent trying to resolve the problem. One of the most frustrating things is when the agent hangs up on me and I have to start the entire process over. Straighttalk has horrible customer and they haven't been able to...

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7:00 pm EST
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Straight Talk Wireless - Poor customer service, inability to purchase phones as advertised

Today (Nov. 25 ) I tried to upgrade two of my phones on my straight talk service (current customer) with their currently advertised specials. I tried to purchase two apple SE's online and it would not give me the current advertised special price of $99 each. I first tried to handle it through their "chat" session and was told since I already had a plan in...

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3:43 pm EST
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Straight Talk Wireless - Customer service and technical support

I've been with Straight talk since 2010. My problem began 2016, when unfortunately I had a horrific incident involving Minnesota State Law enforcement & the MN legal system. Since 2016, I've accumulated large volumes of paperwork: ●Falsified legal documents ●Altered court transcripts ●Legal documents with my forged signature on them ●Court hearings that...

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2:17 pm EST
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Straight Talk Wireless - They changed mine & my husband’s zip codes without our consent or knowledge

I do NOT know when but Straight Talk changed mine and my husband’s zip codes on our accounts to Florida and Germantown where we have NEVER LIVED! We have lived in the same zip code for the duration we have had straight talk. We have lived in the same zip code for over 25 years. Straight talk customer service refuses to fix this problem and says each time I...

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6:16 am EST
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Straight Talk Wireless Customer service horrible

Over the last 4 days I have called customer service 7 times. Each time they would tell me to try again later. Now my straight talk phone is locked up. my number that I wanted transferred from another carrier is blocked. So, I have no phone. I have asked for a new number. I am not able to do that either. Lastly, they call me back at 10 pm est. With a recording that their office was closed and to call back when it opened. This is totally unacceptable. I spent my hard-earned money on a straight talk phone then had to go back to the store to purchase a straight talk sims card even tho there was a sims card in the new phone.

Claimed loss: $235.00

Desired outcome: refund, I can not return the phone or sims card after it has been opened.

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12:14 pm EST

Straight Talk Wireless Straight Talk Wireless

After being a loyal customer for 10 years, I'm done. This last phone purchased October 15, 2023 is very disappointing. The tech team is just as disappointing. I called no less than 6 times and i still can't open pictures sent via text. They keep you on the phone troubleshooting then transfer the call and you troubleshoot the same mess all over again! I can drive two blocks from home and I have NO SERVICE! I have only four days to return this piece of junk and being the weekend, they wont receive it on time, so I lost my money. They lost a whole lot more than me though. Good riddance.

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10:00 pm EDT
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Straight Talk Wireless crappy phone sevice card

purchased ST phone sevice card Walmart store 2019 Uniontown Pa on going to use it was told it "was invalid #" walmart refused to rescan card their corporate customer care rep refused to

correct this 4 calls to ST

customer service([protected]) 4 Hrs via phone no help ripped off for 45$ just want account credited

[protected] card#[protected] trying to get a response for 2 months now

Claimed loss: 45$

Desired outcome: 45$ credited to account

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2:21 pm EDT
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Straight Talk Wireless - Porting my number to another carrier

I have used StraightTalk wireless for over 4 years. Recently I tried to activate my new phone on their network and was told that I'd have to "go to Walmart and but a new SIM card" because they register the SIM cards with the IME of the phone and they are not transferable. I obtained a new servive from a different provider and attempted to PORT my number...

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12:07 pm EDT

Straight Talk Wireless Plan for phone

After purchasing a 41 dollar straight talk plan. straight talk took the money from my account and never activated my phone. after talking to 4 customer service Chinese salespeople that hung up on me several times because they could not verify my account. How nice 15-year-old phone that works great no problems at all and you can't verify my pin. well either can I. you took money from my account refused to refund it, so I had to Dispute it with my Bank to get my money back. Do not do Business with these crooks.

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4:40 pm EDT
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Straight Talk Wireless Customer service and billing departments

There representatives actions the way they treat us customer and the stress it puts on us and they take data from you when you have unlimited plan and they are very rude hang up on ya and whip out your services ect and the expenses that you have to pay out to try to get things back and the service is alway being interrupted ect this is considered mental anguish and theft

Desired outcome: Compensation for the money that is put out and for health concerns do to the stress that it on us customers that is considered mental anguish and theft

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12:30 pm EDT

Straight Talk Wireless To transfer phone number to another phone.

I have tried transferring my number to another number to no avail. I call to be on the for 20+ minutes to have representative to drop my call to only call again and the same thing happen on 3 or more occasions. One rep asked me for the IMEI number and I was told that I needed to pay for another sim card for the new phone. I waited for several days to get card & now I am being told that that card will not work in the new phone & was told to go to Walmart to get another sim card. Also, I always get someone who speaks broken English and cannot understand them. I ask for someone else where I can communicate with, but never given me to another rep. I have been with Straight talk for 8+ years and I have a broken phone that I can't hear on to try to get my number transferred, to "NO AVAIL. Also, you don't have a rep in the store to help only a contractor is asking for $35 to help with the phone. This is crazy. What happen to the great customer service you once had?

Desired outcome: I want my number transferred to my new phone

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Straight Talk Wireless contacts

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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