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Straight Talk Complaints & Reviews

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Straight Talk - Minutes on Phone

Posted: 2014-09-30 by    MarcusW
Complaint Rating:  0 % with 0 votes
Had phone that had not been used. Bought $30 plan to add to phone. The phone number was given to another customer and the minutes was given to them I am out $30 dollars. Cant use phone. Customer service man said they could not do anything about it I will tell everybody I know not to buy straight talk...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Poor phone /poor service

Posted: 2014-09-24 by    Grandville Anderson
Complaint Rating:  0 % with 0 votes
I purchased a Straight Talk Phone (ZTE) the phone became defective so I called costumer service after a 6 (six) hr phone battle(mainly because the person on the other end couldn't speak English) they agreed to send me a replacement. That phone became defective so again I called and after another phone battle it was agreed that the phone would be replaced. That was on Thursday September 18, 2014 to date I have received nothing, no mail return info, no email no nothing! I called again today September 24, 2014 and was told there is no information about the ticket that your computer clearly stated...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Straight Talk - Terrible customer service

Posted: 2014-08-27 by    Caitiemckinley
Complaint Rating:  100 % with 1 votes
There are no words to describe how disappointing my whole experience with Straight Talk has been. I bought a 'bring your own phone' activation kit that would not work on my phone even though they checked it for compatibility and troubleshot the phone repeatedly. I called back after checking several different solutions. I wasn't angry, I just wanted my money back since the product obviously didn't work. I tried explaining the situation but the representative insisted that it was MY FAULT!! The final straw was when the customer service representative HUNG UP ON ME when she realized...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Service, customer service

Posted: 2014-08-06 by    cwisicle
Complaint Rating:  0 % with 0 votes
Their website doesnt tell you which phones will be working off which network. I wouldnt have spent $250 on a phone if i would have known it was going to be running off the T-Mobile Network. I would have spent less money for a better network or more money on a phone for a better network. Once i get the phone and service activated, i dont have signal at my house or my job. The two places i use it the most...i cant. I bought a new at&t sim card thinking i could switch out the sim card and be able to use a better network...NOPE!!! They advised me that your phone wont work with a different sim card even...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Liars and thieves

Posted: 2014-06-22 by    queenofmeanest
Complaint Rating:  100 % with 1 votes
This is my third FCC complaint this week.
Please tell me and thousands of Straight Talk customers on how to shut
this company down. I received my replacement phone on Thursday. The
phone worked fine until 6/20/2014, then all of a sudden the 3G aspect
was not working. I emailed Teresita and told her I had no data
connection. We talked briefly about the problem and I could not get the
phone to work under Wi-Fi except at my home and even then there was no
good connection. I called and left her 2 messages no response. I called
back later...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Used phones

Posted: 2014-05-21 by    37211
Complaint Rating:  100 % with 1 votes
Straight Talk will flag all phones which mean if you buy a second hand ST phone, it can not be activated without the original proof of purchase faxed to them. Only then will they consider activating it. If a second hand phone is not their branded phone. They will disable data which causes the phone not to be completely usable with ST. Straight Talk's BYOP (Bring Your Own Phone) program falsely advertises compatibility with other carrier phones. They simply do not fully work. Especially VERIZON PHONES. I will be leaving ST as soon as a find a decent carrier at a descent price. The above wasn't...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Cannot acctivate service

Posted: 2014-04-09 by    Blimgkat
Complaint Rating:  0 % with 0 votes
Have tried to activate my iPhone with straight talk...after purchasing my activation kit for 64.00 they still could not activate my phone...they said they would send me another sim, and I could not get my money back from Walmart . I will activate my service through a company that can give me service DO NOT BELIEVE THEM...THIS COMPANY IS NOT REPRRITABLE...DO YOUR SERVICE THROUGH OTHER SERVICES...THESE GUYS JUST RIP YOU OFF,...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Straight Talk - Never Received $45 cards or credit

Posted: 2014-03-24 by    Dave Penn
Complaint Rating:  0 % with 0 votes
DO NOT BUY STRAIGHT TALK! Ordered 2 SIM cards and 2 x$45 monthly cards. When package arrived only SIM cards were inside. Explained to customer service and they said phones could not be activated without the cards. It was very frustrating trying to communicate with the agent so I finally said to cancel my order and I would ship the SIM cards back. I shipped the cards and now 6 weeks later I still have not received $112.30 credit. I have spoke several times with customer service with no resolution yet.
WORST COMPANY EVER!...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - broken phone

Posted: 2014-03-13 by    Lee Baumgardner
Complaint Rating:  0 % with 0 votes
my wife purchased me a phone for my birthday last august and it comes with a one year manufactures warranty.the front camera stopped working recently and i have tried using LG customer service ( its an LG optimus showtime phone) and thied everything
and finally i was told i would have to contact walmart for a replacement phone.I went to walmart with my phone my reciept and a copy of the one year warranty, walmart says they only have a 14 day warranty on phones for straight talk...great eh??how many phones break or quit working in the first 14 days?Customer service at this walmart is the...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Problems paying phone bill

Posted: 2014-03-04 by    Joey Rollins
Complaint Rating:  0 % with 0 votes
I'm active military and currently over in Norway and I was trying to pay my phone bill but to no prevail. I wish they would show me a password with the user name so that so that I could log on but unfortunately my e-mail is also locked so I can't get it that way either nor is my phone accepting texts or calls because I didn't buy the international plan before I left. It's very aggravating, can somebody help me with this?...
Complaint comments Comments Complaint country United States Complaint category Telemarketing

Straight Talk - Customer Service/ Phone Replacement

Posted: 2014-02-25 by    cakezbydezign
Complaint Rating:  100 % with 1 votes
I have been with Straight Talk for over 5 yrs. now and bought several phones. All usually thru WalMart. Wasn't until this last cell phone I bought, a Samsung Galaxy S2 brand new (obviously). They (Straight Talk) have been replacing this phone about 5 times now! All with refurbished pcs. of junk! And I have to deal with this customer service that either hangs up on me, cant hear me, I cant hear them, I cant understand them and it takes several calls to get the phone even replaced in the first place then... I dont even get the replaced pcs. of c*** phone for like a month! This all after several...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - deactivated service

Posted: 2014-02-20 by    tommy arkansas
Complaint Rating:  0 % with 0 votes
purchased new straight talk phone from wall mart on 31 jan 2014. Tried to use my phone on feb 18 2014 and it had been deactivated.Was on the phone all day with several different supposedly customer service reps and several different upper level management people trying to get my phone reactivated. Well needless to say i never got my phone reactivated even though i faxed a copy of my receipt from wallmart where i purchased the phone ans was outright told i had stolen the phone and needed to turn myself in to the police. I am a 21 year retired air force veteran and have been around the world and have...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - taking out extra payments

Posted: 2014-01-02 by    Please be careful
Complaint Rating:  0 % with 0 votes
Straight talk has been taking out extra payments every other month since
April 2013, I have been on the phone with them for a very long time. Their system shows no extra payment and I was instructed to call my bank. My bank explained that Straight Talk has been taking extra payments out. The bank can only go back thirty days and Straight Talk refuses to resolve the issue. There is a black hole in their accounting and they are the problem. They will not resolve the issue. I urge consumers to check their bank accounts every month....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Loosing Cell service Time

Posted: 2013-12-06 by    rwhsr56
Complaint Rating:  0 % with 1 votes
I pay every month on my cell service with Straight talk and when I make calls later on my service is disconnected..I loose over 1 to almost 1 1/2 weeks of service because the way they have it set up..They have my payments going into the same month I had already paid for My Service..They always told me they would straighten it out and its stays the same..I paied alot of money for my Galaxy S2, , 375.00..This is how I get treated with them..I will be getting rid of my service with them and letting everyone know will rip people off.....
Complaint comments Comments Complaint country United States Complaint category Other

Straight Talk - Worst customer service

Posted: 2013-11-20 by    iHateBadCustomerService
Complaint Rating:  100 % with 2 votes
DO NOT BUY STRAIGHT TALK!!! You will regret it. They are too cheap to pay real people to be customer service. Everyone is in India and they get mad when you can't understand what they're saying. They also have NO IDEA HOW TO SOLVE ANY PROBLEMS. I bought airtime and tried to add it to my phone and for some reason it did not work so I had to call for help. I spent 2 hours the other night on the phone and they were unable to fix anything. I spent another 2 hours again in hopes of something getting fixed this time, and NOPE nothing was fixed. They know nothing about the services, they just...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Straight Talk - Oklahoma - C****y Service

Posted: 2013-10-15 by    drell
Complaint Rating:  0 % with 0 votes
OMG! I bought hubs a new phone in July of this year (2013). Every month thereafter I have had issues with the refill cards. He would refill them online as his phone did not have the option to refill on his phone (yeah I know right). His phone will never refill. I have to call customer service and go through this each month.. Telling them each time the same thing. He bought the card, activated it, yet he never got the credit to his phone. Every darn time I get the same answer.. That number has been added to another account. What other account! We only have this one. The numbers are very close and...
Complaint comments Comments Complaint country United States, Oklahoma Complaint category Mobile & Cell Phones

Straight Talk - Incompetent Service

Posted: 2013-10-04 by    89jdfms
Complaint Rating:  0 % with 0 votes
These people are incompetent. I'm here with a non-working phone because of more stupidity and unprofessionalism on the part of the Straight Talk people.

Last month, despite my clear directive that the phone rep add my service plan card to "reserve, " the genius with whom I was speaking applied it immediately, thereby wiping out the 7 days that I had remaining. It took me three days of emails to the ST corporate resolution people to have that 7 days added back on (so that my correct service end date is October 10th), and to reinstate the minutes/texts/data balances to...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Indiana, Plainfield - Sent wrong phone

Posted: 2013-09-10 by    kcpowers20
Complaint Rating:  0 % with 0 votes
Ordered phone online with agent telling me which phone worked on the AT&T network. When phone arrived it was for the Sprint Network and would not work in my area. Spent 400 on this phone and when I called to complain about the phone, was told to ship it back and would take up to 30 days for refund to be issued. Do not order from them, buy regular phone and move it over to straight talk for good savings....
Complaint comments Comments Complaint country United States, Indiana, Plainfield Complaint category Bad Business Partners

Straight Talk - Phone replacement

Posted: 2013-08-03 by    Rydu
Complaint Rating:  100 % with 2 votes
When my Straight Talk cell phone went bad (within a year) I contacted them to receive a new phone, but their policy is to require that the faulty phone be sent first prior to receiving a new one! This will leave me without a cell phone for who knows how long! I spoke to tech support, then had no luck with a "manager". Other companies send you a new one first, then you send back the broken phone. I am cancelling my service as soon as I find a new carrier. That policy alone is enough to drive me away, and it did! I will never use their services again!...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Straight Talk - Arizona, Overgaard - phone problems they took phone back wont refund me

Posted: 2013-07-01 by    shelleyneil
Complaint Rating:  100 % with 1 votes
I bought a hawaii ascend y for 160.00. I used it for 2 months and it stopped working. I sent it back to the on June 10, 2013 and still waiting for them to send me a replacement. I called them 15 times and just keep getting a run around. They even sent me a bogus tracking number. This company is a big scam....
Complaint comments Comments Complaint country United States, Arizona, Overgaard Complaint category Mobile & Cell Phones

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