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CB Insurance Services Stop Repair Bills

The good, the bad, and the ugly - discover what customers are saying about Stop Repair Bills

Welcome to our customer reviews and complaints page for Stop Repair Bills. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Stop Repair Bills.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Stop Repair Bills's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Stop Repair Bills, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Stop Repair Bills. Your feedback is an important part of our community and will help others make informed decisions.

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11:23 am EDT
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Stop Repair Bills Contract Warranty

Do not make the same mistake as I did. Do not do business with this company. I purchased their "deluxe" coverage package which ultimately did not cover any repairs. So, not only did I pay the Service Contract Price, I also paid for repairs out of pocket. It was nearly impossible to cancel...spent an hour on the phone with an intense customer service representative to learn that I needed to send a letter requesting cancellation which needed to my name, reason for cancellation, mileage, and a signature and date.

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9:53 pm EST
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Stop Repair Bills Big Scam

I received a call from this company telling me that my 2004 Ford Explorer would have full coverage until it has 140000 miles. after having the policy for almost a year I had a problem with the front end it ended up being a defective steering rack, well to my surprise it was not covered as I was told and promissed from this company. I then cancelled the policy in writing on November 4, 2010 and after over 15 calls to the company looking for my refund I was told it was mailed then it was not mailed then it was mailed then it was not mailed and then finnally it would be mailed out on January 14th 2011. But as of today 1/31/2011 I still have not received a check, I have been told its in the mail, another day I was told they had a bad snow storm and it could be the reason I have not received it. DO NOT DO BUSINESS WITH THIS COMPANY RIPOFF!

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2:07 am EST
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Stop Repair Bills not paying for repairs

I bought a used 1 ton dual pickup used & I bought a warrenty from this company & I have paid the money to keep it going & now the transmission went out & the warrenty company said that there was a miliage discreptantcy with car fax & that they refuse to pay the 2017.00 transmission bill. I told them that the proof of purchase & the title show actual miles & they still dont believe me & now Im stuck with a huge bill. What ever you do dont buy from this company there a JOKE & need to be prosicuted fully

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G M N
Pad, US
Jul 31, 2010 11:51 am EDT

I called SRB for information about warranty service. Salesman kept lowering price and I told him I had to talk to my son first, then he said I had 28 days If I changed my mind & I gave him my information. My son had already checked them out on the web, so I called them back to cancel the service. I talked to the 2 rudest men who kept arguing with me. I think it was a game for them. One told me that United Car Care did the warranty and SRB does the selling. It finally ended with the salesman telling me that since I wouldn't get the papers in the mail to sign, the transaction was stopped. He could have told me that in the beginning. Now I am scared that they have all in info. Will they try to take money out of my bank. At 74 I don't need this kind of harassment.

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dctrsin
Decatur, US
May 02, 2012 3:36 am EDT

I bought the plan 3 years ago and paid approximately 2300.00. never needed it till today. called them up and low and behold the ONLY thing not covered is the fuel system whis is fuel pump and thats what i need. if you look on theyre website it shows it covered but its not according to them. Dont buy this product

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andrea470412
Brookline, US
Feb 25, 2011 12:01 am EST

This company is a fraud. I cancelled my contract 7 days later after hearing negative reviews online about this company. The Customer Service Rep. told me that the refund to my account should be by my next billing statement. Instead, they charged me again. When I called back, no one would answer the phone and after 3 weeks of constant calling I was told that I would get a prorated refund. Even though I cancelled 7 days after getting the warranty. They claim that they never received anything or any calls requesting a refund. This company is a scam and when I say scam, I mean scam. Do Not Buy Anything from this company. You will regret it later.

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this company stinks
Killeen, US
Jun 15, 2010 4:34 pm EDT

I called this company because my husband and I had wanted to look into getting repair insurance for our car. Everything was going smoothly when I called them to get a QUOTE as far as the cost was concerned. When I told the guy that it was a little more than we wanted to pay down and per month...He swithched me to another guy who at first wanted me to get the insurance without speaking to my husband and then wanted to call my husband for a three way call ( WHILE HE WAS STILL AT WORK ), when I told the guy no, he then proceeded to accuse me of wanting to get the same promo rate at a time of MY choosing...something I considered to be a pressure sales tactic, not rude and pushy. Needless to say, I did not get this insurance and will not deal with these people in the future. If they are going to treat a potential customer like this, I am worried about how I will be treted by this company should anything really bad happen to my car.

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HereIsMyExperience
Wayne, US
Sep 15, 2011 6:15 pm EDT

I was shopping around to look for extended warranty on my car. I ran into this website and submitted an online request for a quote. Their sales person called me within 30 minutes and offered a price along with the request for a credit card/debit card to charge the downpayment ... all in the same sentence. I told him that I have to shop around but he would not listen and continued to remind me about how this is the best deal and kept asking me for my credit card. I was at work and kept telling me to send me the information by email or phone for me to evaluate but he did not listen. I had to hand up. Three days later, I got a call from another sales person who claimed to be an underwriter from StopRepairShop.com and said that the actual insurer company is American Auto Sheild. When I asked him how come the underwriter is not from the insurer, he changed his position as a customer service rep. He offered me a lower price than what was offered a few days ago and insisted that the price was valid only if I gave him my credit card info over the phone. I told him that I am not comfortable in providing that info on an incoming call and that I will call him back... he kept pushing me to provide the credit card number until I got totally annoyed and hung up. I am not sure if this is a scam, but something seems fishy. I am still shopping around but please beware of these guys.

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gramljc
Charlotte, US
May 18, 2013 2:09 pm EDT

I have had product for about 3 years paid them they won't cover anything. I have engine problems, that's not covered, knock sensor, that's not covered, transmission problems, and that's not covered. DO NOT BUY THIS PRODUCT it is a ripoff. They cover so call certain parts and thats it. Its so bad I don't bother to call them. I wish I could get my money back.

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elijah91
, US
May 13, 2011 10:47 pm EDT

WOW! these guys used the same tactics on me. I just called and luckily my cell phone died or i would have made a big mistake! But i did have doubts because every time i mentioned the price being too much the cut the price in half and it sounded too good to be true. Thanks to this review and my conscious I wont make a mistake i cant afford!

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Sargent2
Owatonna, US
Mar 09, 2011 11:45 pm EST

I have gathered all the requeried proof for my contract to take effect. However, I was denied my claim and now I have to pay $2600 out of my pocket. The Administrative Company said it's a pre-existing condition. Does anyone know how to drive a car with a blown head gasket more than 1000 miles? If so, leave a message, please. When I want to cancel my contract, the customer service representative said this task is impossible!

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Anna Mujahid
Upper Darby, US
Jul 06, 2010 7:38 pm EDT
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My complaint with this "Stop Repair Bills" is the arrogance the rep had when i phoned for a quote. i called back and supposedly talked to a supervisor who was more professional. you know, somehow, i knew the first rep was going to be arrogant beceause he was talking to me, a woman, whom he assumed didn't know much about cars. Nessdless to say, his inevitable attitude turned me away completely. Representatives who answer company phones give the potential customer a preview of what to expect--or first impressions in these cases are lasting impressions--definitely. Ironicallly, i'm glad he was rude, for had he been kind, i may have been duped into buying into this prop.-Anna Mujahid, Philadelphia

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8:54 pm EDT
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Stop Repair Bills What is being done to correct these one of many fraudulent companies

Really, what is being done to stop fake companies such as Stop (annoying me) Repair Bills. Makes me think the commercials companies are getting a kickback as well. Really showing truly how classy these individuals really are. Here's an idea, why not have a commerical right after the goofy stop repair bills skit showing all the complaints about this company. And maybe ask where these people exist so we can see how reputable this company really is. One more idea and then im out. Here's a hint, why dont we start going after these companies so that we can deter this kind of behavior in the future.

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7:54 pm EDT
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Stop Repair Bills Cancellation

I had a contract with Stop Repair Bills, I refinanced my car the company that I did this with offers a car repair warranty. The new car warranty is alot cheaper it covers all the same things that Stop Repair Bills claims to cover plus I don't have to pay a deductable. I called to cancel the coverage with Stop Repair Bills I ended up talking with four differant people, they all tried to talk me out of cancelling even though the contract says purchaser has the right to cancel this agreement. Despite telling them time & time again to cancel they still proceeded to try & talk me out of it. After all the yelling at them they finally gave in but it was no easy task. I am the customer I am paying for the service if I choose to cancel then cancel! Beware once you are in with this company you will pay hell to get out!

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Kristie M
Glen, US
Jul 26, 2011 10:13 pm EDT
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I just had the EXACT same experience with them! It was unbelievable! After a half hour of pressuring me to sign up I was reassured that it would be no problem to cancel. I did my homework and called back the very next day to cancel. I was transferred and put on hold 3 times in 30 minutes then hung up on when simply requesting to cancel. I had to call back go thru 3 more customer service people demanding each time to just cancel my policy. It took me nearly 1 hour of fighting and yelling on both ends to finally get someone to agree to cancel the policy. Absoutely horrific on all levels! Do not do business with this company!

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8:31 pm EST
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Stop Repair Bills overall customers service

After numerous attempts to get them to cover a repair that was listed in the contract I was angry. I called in many times as well as the repair shop with nothing being done. After a week of fighting with them I called and canceled the contract on the day the payment was due. I was told the amount wouldn't be taken out, but they did anyway. I am now fighting to get my money back.

I have to say I shouldn't have had to fight to get my vehicle fixed. I followed all of rules threw out the contract terms.

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4:53 pm EST
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Stop Repair Bills Quote

This company is boguss. We called in to get a quote. Once we got the initial quote the caller refused to let us hang up. He kept lowering the price of the quote and when we told him we wanted to discuss it further, he told us that was just silly. What honest company would care if you wanted to discuss whether or not to take them up on their offer. I would definetly recommend staying away from this company.

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wontbetaken
, US
Apr 17, 2010 1:10 pm EDT

Yes! They did that to me as well. The man on the phone kept bullying me and making me feel as if i was the bad guy for being skeptical. after about 20 minutes, i had enough. I just hung up the phone. I cant believe those people!

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lenman
Grover Beach, US
Mar 10, 2010 8:04 am EST

I was railroaded into the policy by the pushy salesperson on first contact. Did not recieve anything from the company for three weeks after payment came out of my checking account. When I did get information from them it was a package of additives to put in my truck( spray for the air conditioning, additive for the oil, additive for the coolent, felt pads to put on the battery post) no payment book, no account number just a phone number to call. When I had a claim my mechanic called and was told I would need proof of mantiance for two years and that my claim was not approved. I called and was handed over to three or four different pepole just to cancel my policy and was keep on the phone for more than a half hour. I would not recomended this company to anyone in fact someone should investiagte the whole company from the owners down to the sales.

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4:08 pm EDT
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Stop Repair Bills buncha stoners

STOP REPAIR BILLS IS A JOKE! Take it from a former employee. ! The main warranty we were trainned to pitch, has the worst approval rate for repairs by any other insurance. Pro-Long will deny every claim with fine print in their contract. Pro-Long is also a PRODUCT warranty. That means u dump crap into your engine and radiator over flow as your warranty, these products are supposed to prevent breakdowns. Even when a covered component needs to be repaired you have to provide and unreasonable ammount of documentation showing that you had a proffesional service you vehicle as recommended by the manufactorer. If you miss anything even by a mile it gives them grounds to deny your claim. STOP REPAIR BILLS knows this but they will pitch that coverage because they make commisions and only have to insure that you dont cancel your coverage with them for 1 month. The only way you can cancel your coverage is if you total your vehicle or get it repod then it still takes months to get a refund. I think its incredibly sleezy and would never recommend purchasing any coverage for them. Also every one of the warranties is marked up at least 1400.00! You can bet whatever rep you speak to is also stoned, zanexed, oxycontined, and even coked out of there mind while they are trying to pitch you this sale in an attemp to bonus and feed their fix. I got word from a friend who still remains employed there, 2 of the employees were busted in the parking lot snorting heroin and smoke marijunna, What happened to these employees? NOTHING AT ALL! The 2 employees attempted to bargain with the cops who busted them to set up a drug dealer in order to save their own ###. This is probably 1 of the most underhanded warrenty companies around please beware!

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ald0
, US
Mar 04, 2011 10:25 am EST

WE SHOULD GATHER ALL OUR COMPLAINTS AND INITIATE A CLASS ACTION LAWSUIT IF THEY DO NOT REFUND. I AM STUCK WITH THIS BILL WITH OVER $1300 DOLLARS ALREADY WASTED, PRECIOUS MONEY THAT COULD HAVE BEEN APPLIED TOWARDS REPAIRS ALREADY, AND WITHOUT THE HEADACHE!

SRB VICTIM

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Chaseison2
Bullhead City, US
Mar 02, 2010 8:36 pm EST

Really wished I had of known the problems that I was going to have. I would not of signed up with. They are nothing but big fat liars.

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antdizzle
Bradenton, US
Oct 17, 2009 1:21 am EDT

its been 23 days, anything happen ?

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That_One_Guy_08
Fort Lauderdale, US
Sep 23, 2009 8:32 pm EDT

ok so i just set up today, did the $50.00 down payment.
iv been reading about this comany more and more i dont want it.
please tell me what i need to do.

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7:14 pm EDT
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Stop Repair Bills Scam

Well, after about 20 mins of talking they pressured me and kept doing it!, started at 300 for intial set up then went too 50 ! I knew right away! Well they transferred me, continued to call me a liar. I told them i would call back after i found out about company, well better business bureau rates them a f! After i said check your better business bureau he brought up walt disney world as a rating of a f of course there lieing! He continued to call me over the week and again and again! Finally i said hey quit lieing and leave me the blank alond before i contact a lawyer for harrassment!

This company uses high pressure tactics! And from what i no about this company, all they are is a scam, they may help in small ways but in the long run do not sign up

Email me if you need to know more
[protected]@sbcglobal.Net

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Update by Waverunner16
Jul 21, 2009 4:33 pm EDT

thats good.

I am saying from a long time sales worker. When someone trys to bait ya into a deal, its a scam, There better business bureau is a F/ They still are calling me 4 weeks after i told them no.

And transmisson shouldnt cost over 2 grand! and they want 4 or so for a full coverage.

So when they asked me hows my truck running and i said good, they said well you are under full coverage congratulation.

Come on, no check at all.

Also gm and my local repair shop will not cover anything under these companys/ Take in mind i live in the same county as there in.

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Joy Doyle
, US
May 15, 2017 9:29 pm EDT

I purchased this warranty on a 1986 Toyota Truck, and one rod blew in the motor. Stop repair bills covered the whole cost of a new motor
This hateful Red Neck is slandering a perfectly honest good business. I believe he is lieing about the BBB Rating, case I called and they are just fine. The only people who complain don't follow the warranties rules. This is change your oil every three months even if you don't drive it, and by a ASE certified Mechanic and they send you something to put into your radeater to keep motor from seesing up. There may be other things I only had my warranty for 6 months when they paid for my 1986 Truck with 315, 000k miles. I feel very blessed by this company noone would ever give me a warranty with the age and miles on mine. I would recomend it highly to anyone who is in the same place as I with a older auto who can Not afford other very expensive warranties. Please Stop bad mouthing a honest company that if you follow the rules they will not stiff you. Sincerely Joy Lynn Reno NV

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Parker
, US
May 11, 2009 4:29 pm EDT

I have 3 girls 17, 15, 12-they have friends over here all the time.We have a large media room with my office at the rear of the room.Please be advised that I have 2 AA black girls here all the time, heck they consider me dad.I told them I would see what I could do about expressing their concerns.Do you realize that hard core big butt rap is all but dead.If your big butt commercial has a point could you tell them what it is?It came on a couple of times and they all look at me with hate.I said girls I have no clue what that is.We all discussed it and came to one conclusion.It is directed toward 12 year olds with small IQ's.The girls took their idea to school and found that no kid, not one had a clue what thats about.So distasteful and dead hardcore rap is pointless, why don't you try to reach their minds insteadc of someone theres' sexual problems.disgusting commercial.

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Louis Jefferson
Dover, US
Dec 17, 2010 5:14 pm EST
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Awful service. Every claim I submitted has been denied for my 2006 Ford Taurus. Don't buy from them.

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Kal2hot
Saint Louis, US
Feb 16, 2015 7:01 am EST

Your all just people who, dont like paying for things. That company is awesome, im sure most of you just heard others saying it was a scam, and went along for the ride just shut it.

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thetruth36
sausageville, US
Sep 13, 2011 7:43 pm EDT

I worked at SRB for about a year. We sold a "warranty", and we would pitch this to the customers like its going to take care of everything for them. But what we did is send you this bottle of stuff you can buy from any auto store for about $29, and that bottle comes with its own warranty from its manufacturer. Well we would pitch you this glorious coverage for $2, 500. Yes... $2, 500... and people bought it all the time. Would a company that values their customers really do that to you? Either way, I personally witnessed the representatives doing drugs in the parking lot of work and twice in the bathroom inside the building, I witnessed ALOT of people smoking weed, some popping pills, and some doing coke. Most of the people there are criminals and have no problem stretching the truth to get some of your hard earned money in their pocket. On top of that, this company's managers are the owners buddys from high school. This place is run by 26 and 27 year old guys. They treat their employees terrible. I was personally confronted by a manager who listened to a call of mine and I let the guy off the phone after he told me theres no way he could afford it, the manager told me F&#$ You!, Go home for the day motherf#$ker! Yelling in my face in front of about 60 other employees watching. Humiliating! On top of that they like to shave a little off your paycheck. I can tell you after being there for a year that they will call you until you either buy or threaten them with calling the BBB. I had more people calling in complaining about paying for this coverage and not getting their claims paid than I did from people who are actually interested in buying. Moral of the story... This company is run by a bunch of criminal youth willing to lie cheat and steal from you to make money. IF YOU BUY THIS COVERAGE, YOU WILL DEFINITELY BE THROWING

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mapco2000
Northern, US
Jul 08, 2011 2:36 pm EDT

I never committed to buying this crap. But since I submitted my information, the calls have been every day! I call and threatened to take action this morning. These vultures are aggressive. Do not give them your information or they will be on you like flies on dung. I really hope I get another call so I can really tell them what I think. I have been nice so far, but it seems they don't take no for an answer. Maybe they will take f*** off.

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Clawson2313
Colorado Springs, US
Jun 23, 2011 6:14 pm EDT

I am having the EXACT SAME PROBLEM!

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LOLO01
Chandler, US
Feb 15, 2011 12:09 am EST

THEY ARE A SCAM! THEY SENT ME A REFUND CHECK AFTER I CALLED THE 7XS AND IT BOUNCED! THEN THEY SAID THEY OVERNIGHTED ME A CHECK AND NO ONE WAS HOME TO SIGN SO I HAVE TO PICK IT UP. I USED THE TRACKING # THEY GAVE ME AND IT WAS SENT TO CALIFORNIA... I LIVE IN ARIZONA. GAMES?

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r wheeler
Enterprise, US
Feb 14, 2011 10:13 pm EST

called after seeing their ad on tv what a bunch of high pressure sales people will not take no for an answer Also keeps lowering the price trying to get you to buy Hung up once & they were right b ack on the phone had to hang up again WHAT is wrong with this co?

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Lookingoutforyou
Wentzville, US
Jan 07, 2011 2:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Why not start saving back what you would pay this company each month into an account? You can call it "Don't get ripped off.com" Just a little insight into this company, their top sales people are making 6 figures, to scam YOU! If the employees hit a certain sales mark, they take them out to lunch (at a restaurant they own of course). These same owners of this company were shut down under other business names doing the same type of scam. Just do your research BEFORE you buy. I really don't have anything against people making money, that's what makes America great. However, when you take advantage of others and train people that are either narcissist or short a few bricks of a full load to do the same...that's a problem.

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