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1.4 139 Reviews

Square Complaints Summary

14 Resolved
115 Unresolved
Our verdict: With Square's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Square reviews & complaints 139

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9:02 am EST

Square Educational services

A payment was made by a student for a transcript in the amount of $120.50. Square, as is their custom, arbitrarily closed our school account and put a 90-day hold on the funds. The hold expired on 1/24/2024 and to date 2/7/2024 they have not released the funds nor have they deposited in my Bancorp account. My emails to them go unanswered, and it is a nightmare to get a live person on the phone or chat.

This company is a horrific scam.

Desired outcome: I want my funds deposited into my Bancrop account ASAP.

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4:11 pm EST
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Square Square

A few months ago I got a email from square support telling me my point of sale account has been deactivated and the funds from my sales would be held for a period of 90 days and providing me with the date of release 12/08/2023. I have spoken with square customer representatives multiple times after that & I was assured that on 12/08/2023 my funds would be released for me to transfer out of the square point of sale balance. It is now 12/14/2023 & I cannot transfer my funds out because they are still being held... i have emailed square support multiple times and told my account is deactivated and I cannot process payments with square anymore completely ignoring my email to support about my funds... this is super frustrating and completely unprofessional. I have proof of the square support reps I spoke to all stating that on 12/08/2023 is the release date. I just want my money so I can move on from this situation

Claimed loss: 231.15$

Desired outcome: My funds have been held for longer then 90 days now. I just want my money. I have waited the required 90 days now I want my money!!

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6:37 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Square - Square holds fund and deactivates account

I set up an account with Square to process payments specifically for Spa Finder Gift Cards. The account processes them seamlessly. I began in May 2023 and the funds never transferred to my account. I kept thinking I had something set up wrong and kept trying different settings and re-entering my account info. When I finally gave up and called them to ask...

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Is Square legit?

Our verdict: Complaints Board's thorough examination reveals Square as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Square stands out for its commitment to quality and security. Clients considering Square should delve into its customer service record to gauge compatibility with their expectations.

Square earns 91% level of Trustworthiness

Perfect Trust Endorsement: Square achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Square. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Square has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Squareup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Square as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Square have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Square and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Square has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 129 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We have found that Square is using a generic platform to host its website. While this is not necessarily an indication of any wrongdoing, it may suggest that the website is not tailored to the specific needs of the business or its customers.
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6:15 am EDT
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Square - Holding my money and deactivated my account but they make sure they receive their fee

10/17/2023 I sent my customer a link so they could pay the $1000 dollar invoice. I rather the customer put their own credit card details themselves and square offers the send a link invoice to your customers cell phone number by text! 2 days later on 10/19/2023 apparently they deactivated my account. I never knew what was going on because they looped my...

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7:14 pm EDT
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Square Square Fraud

I opened a square account and checking account. I was approved, the account was open. I then transferred a large amount of money to that checking account and within an hour they deactivated my account. They didn’t give a reason and they refuse to speak to me. They give me automated responses. I finally spoke to someone and they told me they are able to hold the funds for 90 days. This is INSANE. I’ve opened a fraud claim as per my bank’s suggestion. I wouldn’t trust square with anything. They told me they can deactivate accounts for any reason at any time, with no detail.

Desired outcome: To gain my money back.

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Robert Brockmann
, US
Sep 11, 2023 12:23 am EDT
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Hi All..good evening. I just had brain surgery and a broken arm after having a grand mal seizure being the epileptic that I am. They conducted the surgery hoping to finally end these horrible episodes I have so fingers crossed there. I was told no work 6-8 weeks but here I am 2 weeks later lol. I have been in the merchant service industry for 18 years and have been with the owners of my company for 15 of them. In any event, now that I can somewhat type, my job is to be both informative as well as transitional. So first things first! People who are using Square are absolutely sick and tired of the rates, the fees, the lack of customer service, the holding of funds not being informational like this huge occurrence that just happened, and the list goes on. I have personally switched over 4K merchants this year alone due to providing the lowest rate imaginable (under 1%) which can’t be done by any other processor. We are the leading processor in the nation and I’d love to bring you all aboard. Yesterday I sent a message to a jewelry store owner at 9:30am and at 2pm she sends me a message back saying “let’s do this how do we move forward” lol. I would like to share with you all my email. If you choose to get ahold of me great-I’ll send you everything you need to know and answer all of your ?s. If not that’s ok too. I just want to throw it out there and be informative. It doesn’t really matter if it’s Square or any other processor we beat them all..but yes Square destroys small to mid size businesses. Everyone deserves to make money …either putting it in the bank account or back into business. We do what no other processors do. We communicate. I personally call you to check up after every few months to check in. I answer when you call. No prompts..no queues. We listen. But the bottom line is we care. Bottom line..Our business is your business. Square doesn’t help businesses as they falsely claim. They hurt them. And steal from them. My email is rbspoton@gmail.com. Shoot me that email and let me show you all why my turn around rate is 97%! Talk soon!

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4:35 pm EDT
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Square Holding my money

On August 3, Square deactivated my account. They will not tell me why because of security reasons. OK. They are holding onto $10,000 of my money and will not return it. They did not even ask me for any information about the transaction or my business. I can not get a person on the phone. I get a recording stating that my account is deactivated. All I can do is email. I have asked 4 times via email when I will receive my funds. All 4 responses were the same. Our decision to deactivate your account is final.

Desired outcome: I would like the money from my square account.

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8:57 pm EDT

Square Account deactivated for no reason at all

A customer purchased several services from me on 8/8/23 and wanted to use 2 gift cards that she received as gifts to pay. I agreed and this is a loyal customer for a long time. Square asked me a lot of questions, I answered, sent all documents they asked for and they deactivated my account.

They also won’t accept any of my calls anymore and this customer paid me a lot of money for a bulk order

Desired outcome: Deposit the money that was paid to me by my customer.

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12:15 am EDT
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Square Banking transfer to an unknown account

On May 18, 2023, Square transferred our balance of approximately $950 to an unknown and unauthorized bank account. I have spoken with customer service many times, and they continue to tell me something about an investigation into a fraudulent charge of a similar amount that has nothing to do with the unauthorized transfer. Several times I have called and they claim they can't even locate my account! We got the typical email, requesting information about the payment they are investigating for fraud; once again, that payment has nothing to do with the unauthorized charge. Square will not respond to the unauthorized transfer, and in three months they have not resolved the so called fraudulent activity. They've done nothing to assist me, and they have not recovered my money, so I consider it stolen by square. Do not use this company, do not trust them with your funds.

Desired outcome: I want my balance to be recovered and transferred into my only authorized bank account. I also want square shut down, I can't imagine the millions they've stolen.

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9:31 pm EDT
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Square Square holding funds and deactivated account

On July 20 we ran a payment through the square The payment was for 9600.00. We had expected the full payment to be in our bank account the next morning however that did not happen. Instead we get the following email.

" Hello,

To ensure the financial security of both you and your customers, we would like to verify some additional information about your account. Until we have verified this information, deposits to your bank account will be deferred. During this period, you will still be able to accept payments using Square.

To verify your account, please do the following:

1.Please log in to the Square Dashboard on a computer at https://squareup.com/login.

2.Click the "Verify account" button in the banner at the top of the page.

3.Answer the questionnaire with as much detail as possible. If you are unsure what to send, provide any documentation relevant to your business or transactions. Documents can be directly uploaded through the questionnaire or faxed to us. Please ensure your documents are clear and legible.

4.Click "Submit"

We realize the difficulty this may cause and we want to resume deposits to your bank account as soon as possible.

Once the form has been completed, you will receive an email confirmation and should expect to hear back from us within 1-2 business days.

For more information about this form and the verification process, please visit our Help Center

If you have questions regarding the form, please call [protected] and have your account number ready: #[protected]. We are available Monday - Friday from 9AM - 5PM PT. Please note that our Account Services representatives will be unable to assist with issues unrelated to the account verification process.

Sincerely,

Square Account Services"

So I did exactly as they asked expecting to have my money soon. We are a small business and can’t afford for funds to be held for no reason.

1-2 days go by with no response, no review…6 days go by and still no communication from them.

I finally make contact with them only to be told that they deactivated our account and then I receive the following email.

"Hello,

Our Account Services team has concluded a review of your account and has determined it to be high risk. For security purposes, we have elected to deactivate your Square account. From the date of this letter forward, you will not be able to process transactions using Square.

To learn more about Square's Merchant User Agreement and terminations, please visit: Merchant User Agreement.

Any funds currently in your account will be held for 90 days before being released to your linked bank account.

If you do not want to wait 90 days to receive these funds, you may consider refunding the payments back to the original cards and seeking an alternate form of payment. Please note that we refund all the fees too.

To refund a payment, please log in to the Square Dashboard on a computer at https://squareup.com/login.

1.Navigate to your Payments page.

2.Click on the payment you would like to refund, then click 'Issue Refund' on the left.

3.Enter the reason you are refunding the payment, then click 'Refund this payment.'

For security reasons, we cannot divulge the reason for your account termination. We apologize for the inconvenience, but our decision is final.

Thank you for understanding.

Sincerely,

Square Account Services"

You can imagine my surprise when I received this. It’s almost impossible to reach them by phone and they can’t tell you anything via email due to security purposes.

So at this point I have no option but to consider my money stolen. We made one last effort to contact them via email since there is no phone # to contact them to discuss held money. I have yet to hear back from that email. I am not the only contractor to be facing this with square. This is the poorest I have ever been treated by a company. Especially after following their very own rules to get my money. At this point I consider the company thieves, and consider my money stolen, and will be reporting it to local authorities.

As far as a resolution...we just want our money for the work we have performed, and do not think it is right for them to hold it just to collect interest. Let alone hold it and not tell us why, especially after we did EVERYTHING THEY ASKED! This is a very poorly run company with horrible customer service.

Desired outcome: Restitution

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8:13 pm EDT
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Square Processing

I setup an account for processing payments through square. The process was easy and accepting payments after invoices went smooth. Here is where the problem begins. After the payment posted, square started requesting my ID and business information, which they had. Then, another review. Money held up to no end. I have interest posted to my purchases that have eaten all of my

Profits up. I haven’t used this service for anymore credit cards. We need a class action lawsuit, looks like they are holding money to earn interest

Desired outcome: Give me my money

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10:02 am EDT
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Square Funds being held over 25 days and they keep saying two days

The funds cleared my clients account the next day and we have others that we want to start and now this has happened.

I've sent so many documents and to top it all off we have an active account with them we were only trying to open another for different branch which is what we were told to do.

SOME PLEASE HELP we struggled so much already and now this!

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1:52 pm EDT

Square Square merchant processing

BEWARE all small business and merchants using square as a merchant processor. We are a spa and retail store and had two disputes for significantly large amounts. Customer had spa services services and purchased products on the day of the transaction. Both customers received their services and products and we did our part to make sure that we collected documentation with signed waivers, booking confirmations, policy details and even photos. We submitted our evidence to the dispute resolution with customer signatures, receipts, and the photos of the customer on the day of the transaction and the dispute was ruled in favor of the customer! This happened for both transactions. This is absolutely ridiculous, I have never seen such unfavorable dispute resolution. We have to pay for staff, rent, utilities and costs of goods and all that is taken away from you. When you contact Square, Inc to get information regarding the dispute, they say they don't have any information and there's nothing they can do. We put in a request to have it escalated and all we get is a canned robot response saying no additional information can be provided. Square as a merchant processor is very risky for small businesses and merchants. We feel that we have been robbed by Square, Inc.

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10:25 pm EDT
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Square Square's Deactivation Policy is Unfair and Damaging to Small Businesses

I started using Square earlier this year and boy, was I in for a ride! They deactivated my account without any explanation and I was left wondering what I did wrong. I tried to get in touch with their customer service but they refused to tell me which terms I violated. They even told me that they will not reactivate my account once it's deactivated. I was left with no choice but to create a new account with my personal email address. I set up the account, linked my bank account, connected the hardware and was advised that I could now accept payments.

On November 26, I completed a purchase for $30 at a craft show where I was a vendor. I didn't receive any emails stating that more information was required. On December 21, I completed 4 transactions at another show where I was a vendor. Still, I received no notice that more information was required. It wasn't until December 29, after searching extensively for an explanation as to why my funds weren't being transferred, that I discovered that they required paperwork. I sent my business license, bank account statements, and receipt from the first transaction. I also sent an explanation as to who the customer was and what she had purchased. I received promotional emails from Square following this submission but nothing further.

On January 17, I contacted customer service and was advised that they sent an email on December 30 (which I did not receive) stating that my account was deactivated. The only explanation they gave me was that they cannot support my needs based on the information provided. I requested a proper explanation as that explanation is not sufficient. They refused to provide any further explanation. They only advised me that they will not and cannot reactivate my account. I have to wait until 2 business days after March 2 to obtain my funds. They will not refund me the cost of my hardware because it has been over 30 days since I purchased it.

This whole experience has been extremely painful and detrimental to small businesses like my own. I cannot and will never recommend Square to anyone. It's a shame that a company that claims to support small businesses can treat their customers this way. I hope they improve their customer service and policies in the future.

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10:10 pm EDT
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Square Square Review: No Transparency, Funds Held Hostage for 90 Days!

NO TRANSPERANCY! HOLD FUNDS HOSTAGE!

I recently reactivated my account with Square for seasonal bulk sales. They asked me to verify the accounts whose funds were already allocated into Square. I answered the 16-questionnaire that was requested and submitted invoices and client info.

The approval process is supposed to take "2-3" days, but I received an email notification in just 20 minutes. Here's what it entailed:

*acciunt deactivated
*no reason
*no call
*funds will be released in 90 days feb 2023.(today is nov 13th 2022.
*no chance of reactivation. Deactivation is FINAL

I have merchandise that needs to be released to stores for the holiday season, but instead of reaching out to verify any possible flaw or missing information, Square simply chose to shut down my account with a non-transparent excuse and zero communication.

This will place any business in a horrible position! It is clear this company is not to be trusted if it is capable of the above and below.

So I called. The first point of contact mentioned the reason I was deactivated - my answers are weak - then proceeded with "there's nothing we can do once the account is deactivated."

I called again, and the second person basically hung up on me with no concern. (I wanted a solution for the funds as I am currently sitting on merchandise that goes out for the holiday season, but Square wants to hold funds in a way that not even a bank does.)

I called again, and the third person was actually concerned for my business. I am thankful for that.

BOTTOM LINE:
A company that works with sellers, holds funds hostage for 90 days, and allows one to falter with consumers or merchants with a lack of communication is not a great nor good company to work with. To say my answers or response was/is weak is weak on Square's behalf with an absolute lack of communication, and far from committed.

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8:47 pm EDT
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Square Disappointing Customer Service Experience with Square Up: A Warning to Potential Users

I've been using Square Up for a little over three years now and it's been smooth sailing for the most part. However, I recently ran into a problem that left me feeling frustrated and disappointed with their customer service. I received an alert that my payment processing was no longer enabled, which meant that I couldn't accept payments through the online store and websites I had created on the platform. When I contacted customer service to find out why, they couldn't give me a clear answer and transferred me to the ecommerce department after keeping me on hold for about 30 minutes.

I spent another hour on the phone with the ecommerce department, but they couldn't help me either and transferred me back to payment processing. I was so frustrated at this point that I asked for the agent's name or ID, but they refused to give it to me. I also asked for their manager's name, but they refused to give me that too. They told me that I was put into a queue and I had to wait for someone to help me.

After waiting for another 30-40 minutes, I finally spoke to someone named Dan who claimed to be an escalation agent. He tried to help me resolve my issues, but after another hour, he transferred me back to ecommerce or payment processing and said he would advise the agents of the issue to help them help me. I was getting frustrated with the lack of progress and the fact that I had to repeat myself over and over again.

To make matters worse, some of the customer agents were sighing with frustration, talking over me, not listening to my complaints, and one even muted me before eventually hanging up on me. I called back again and after five hours on the phone, they told me that this was a problem that only account services could handle and that they would email me. I was shocked that they didn't transfer me to that department or give me a name to follow up with. They just said someone would email me.

I was extremely disappointed with the way Square Up treated me as a customer. I felt like they didn't care about my business and were more interested in getting me off the phone. I will be cancelling everything with them and switching to Stripe. I hope that anyone who reads this review will think twice before signing up with Square Up. They are not a company that respects their customers and I would not recommend doing business with them.

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Square Square Inc's Poor Customer Service: $900 Mistakenly Taken from Personal Bank Account

to resolve the issue and return the $900 that was mistakenly taken from my personal bank account. I also request an apology for the poor customer service and lack of response to my repeated attempts to resolve this issue.

Review:
I had a really bad experience with Square Inc (squareup.com). I sold services to a client on October 25th, 2022 for $900. The payment was received by me, but then Amex made a mistake and entered a false dispute due to fraud. They claimed they credited my client the $900, which was a total bank error. My client straightened it out with American Express and they have since rebilled the client. I attached the letter from American Express which I sent to Square 50 times with no response and no help. They continually attempt to debit my personal checking account for this $900 which was a mistake. They won't correct it, even though American Express has corrected it and said they sent the money back to Square. Square does not have it or says they won't do anything. They told me to get a lawyer and they told me they closed the case after 25 days. They're useless, they're liars, their agents make up stories, they promise to return phone calls but they never do. They've been attempting to steal this $900 out of my personal bank account when this sale was legitimate and in the end it was undisputed and there is no claim according to my client. See the letter attached from American Express. Where is the $900? I'd like to know why no one wants to tell me that. American Express says they sent it back to Square, where did it go? They refuse to open the dispute back up to make corrections to the mistake and continually try to rob me out of $900 out of my personal bank account. Do not use them, they're crooks. I don't know what to do to get this resolved so I'm filing a complaint against them. Please see the letter enclosed from American Express where they re-debited my client and sent the money back to Square which they don't know anything about or want to know anything about it. What kind of business are they running where they can't provide customer service to their client, me, Sprinkler Pros Inc, in business 50 years? I've never seen such poor service in my life. I hope that the world sees this for what it is. I need this corrected now, stop trying to steal my $900.

I would like Square Inc to contact me to resolve the issue and return the $900 that was mistakenly taken from my personal bank account. I also request an apology for the poor customer service and lack of response to my repeated attempts to resolve this issue.

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Square Mixed Feelings: My Review of Square Inc. and Their Customer Service

Square Inc, or squareup.com, is a company that has left me with mixed feelings. On one hand, they seem to be owned by a powerful duo named Jack Dorsey and Jim McKelvey, who contract their operations to customer service agents and financial institutions to make their business look legitimate. However, on the other hand, they have some positive aspects that are worth mentioning.

One issue I have encountered with Square is that they deactivate accounts without any reason. They claim to have the legal authority to exercise that will if they detect irregularities with your account, but often these irregularities result from their own inefficiencies. It's frustrating that they don't seem to take responsibility for their mistakes.

Another issue I have with Square is that you can only contact them once you establish an account with them. If your account is deactivated and you have a complaint or feedback to share, your calls will not be accommodated because you have no account with them. This seems like a strange policy to me.

However, I must say that their email response rate is surprisingly good. They also try to be very dynamic by providing cutting edge technology to meet today's business needs. However, without adequate staffing and committed live persons to synchronize with this technology, there will be many dissatisfied customers.

There are many poor reviews and bad reports about this company that outweigh the good, but I would still classify them as unethically Squared. I had a disagreement with a customer service agent and my account was deactivated 2 minutes after my interaction. What a coincidence! I was merely asking questions about some aspects of their service which I couldn't understand.

Overall, I gave them a 1 star because that's the lowest score I could find. I hope they have enough money to keep disguising their unethical and poor service.

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Square Avoid Square at all costs: Terrible customer service and fund holding practices

Square Inc, also known as squareup.com, is a point of sale system and online dashboard that assigns a customer representative to your account while signing up. The system is great and easy to use, but the customer service after becoming a Square customer is terrible. Anytime an issue or question arises, it is impossible to get Square to resolve the matter. The Square support team are simply receptionists with zero power to get any issue or matter resolved. Instead, they say they will email your concern to their team, and the issue may take 48 hours to resolve. In our case, there were issues after issues with their services, and it did not ever get resolved, going on over a month.

To compound the matter further, whenever Square has an issue with your account, they hold your funds for weeks or months at a time, with nobody to call and handle the issue causing said delays. Further, Square does what they call random account security checks, which is nothing more than them holding your funds for no reason. No large or small business can afford to wait 48 hours to weeks at a time for a resolution to a matter, and no business can afford to have their payment processor hold their funds from products and services sold, which are needed to pay staff, bills, and inventory.

Avoid Square at all costs. Don't believe me? Try this real fast. Call Square and act like you are signing up for a new account, and you will get white glove treatment, with a rep that speaks English clearly. Whereas once you become a client of Square, you get transferred to non-English speaking reps that are receptionists at best, with zero power to fix or resolve a matter a merchant may have. Why is an English-speaking rep important? Well, Square requires that you use your email information to verify your account when you call in for one, and having to repeat this over and over to someone that does not understand is wasting a business owner's time. Having to repeat an account issue over and over to reps that do not understand clear English is also a waste of a business owner's time. Not having a dedicated account rep that knows you and your account, as to save time and not have to speak with 50 account reps that get nothing resolved, is also important to a business owner.

Square is an embarrassing company. We closed three accounts with them and are informing our clients and vendors due the same, as to avoid such nightmares in the future. Square's customer service is terrible, and their support team is not helpful at all. They hold your funds for no reason, and their random account security checks are just an excuse to hold your funds. Avoid Square at all costs.

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Square Frustrating Experience with Square Inc: System Crash and Poor Compensation

On June 1, 2022, I had a frustrating experience with Square Inc. Their system went offline and crashed, causing me to lose a payment from a customer. I swiped the customer's card while the system was offline, and the payment went through. However, when the system came back online, the payment had been declined, and the customer had already left. I contacted Square's customer service, but they were unable to provide me with any information about the customer.

To make matters worse, the lady on the phone suggested that she could try the card again, but later I found out that this was not allowed. The compensation that Square offered me was also misleading. They said they would waive fees for me up to $1000, but the email I received said it would be waived for $1000 in sales. The transaction that was declined was only for $90, so the compensation they offered me was not fair.

As a small business owner, I was disappointed that Square did not take responsibility for their system crashing. They just threw a number at me without any clarification, and it was frustrating to deal with. However, I must say that Tish in customer service was amazing. She stayed calm and polite throughout our hour and a half phone call, even though we were both confused about how things were being worded.

In the end, Square did not compensate me for the $90 that I lost while their system was offline. They only offered me about $35 worth of free processing fees, which was not enough to make up for the lost payment. I am currently considering canceling my Square account and finding a different credit card service.

Overall, my experience with Square was frustrating and disappointing. However, Tish in customer service was a bright spot in an otherwise negative experience. It's good to know that there are still good people working for corporations like Square.

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Square Unreliable Payment Platform: Our Experience with Square Inc

We have been using Square Inc (squareup.com) for our four businesses for quite some time now. However, we have recently encountered some issues that have made us question the reliability of this payment platform.

The first red flag we noticed was that Square no longer refunds transaction fees. This means that if a client cancels a transaction, they will receive a refund for the transaction amount minus Square's fees, which can be as high as 2.9% + $0.30. This can lead to unhappy clients leaving negative reviews, which can harm our business. When we brought this up with Square, they simply told us to update our policies. However, even if we were to put this information in fine print, it would make us look like scammers. We believe that Square should be more transparent about their policies and fees.

Another issue we faced was when we opened a new company and used Square for our first sale through their invoice feature. The transaction went smoothly, but then Square suddenly held the transaction and started asking irrelevant questions, such as whether we checked the client's ID and how we knew if the client was authorized for the transaction. We did not enter the card manually, and we do not know who the client is, so we cannot ask for their SSN or paperwork. We believe that if Square is unsure about a transaction, they should deny it and show an error message instead of holding the money hostage. We also believe that these questions should be asked before onboarding a client, not after taking payment.

The final and biggest red flag we encountered was when Square asked us to upload our driver's license to confirm our identity and give them online access to our bank. When we asked the chat representative for their full name, they simply said "Mohamed." We find it suspicious that Square is asking for full access to our financials but is afraid to disclose their real identity. When we asked about their security procedures, they simply told us that we accepted their terms of service. We have read their documents, and while they claim to be PCI compliant, they have no security or insurance procedures in place for client or private data. We believe that this lack of transparency is unacceptable, especially for a financial institution.

We also noticed that Square's support is no longer US-based, which can make communication difficult.

In conclusion, while Square was once a good alternative to other payment platforms, we now believe that they are subpar and much lower than typical high-risk processors. We are a low to no-risk company and have only had two chargebacks in 12 years, both of which were decided in our favor. We believe that Square needs to be more transparent about their policies and fees and needs to improve their security procedures.

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Square Customer Reviews Overview

Square is a popular payment processing platform that has garnered a lot of attention in recent years. The platform has received numerous positive reviews from users who appreciate its ease of use, affordability, and reliability. One of the most notable features of Square is its ability to process payments quickly and securely, which has made it a popular choice for small businesses and entrepreneurs.

Another positive aspect of Square is its user-friendly interface, which makes it easy for even the most technologically challenged individuals to use. The platform also offers a range of features and tools that help businesses manage their finances more effectively, including invoicing, inventory management, and sales reporting.

In addition to its payment processing capabilities, Square has also received praise for its customer support. The company offers a range of resources and support options to help users troubleshoot any issues they may encounter, including a comprehensive knowledge base, community forums, and live chat support.

Overall, Square has received overwhelmingly positive reviews from users who appreciate its affordability, ease of use, and range of features. Whether you're a small business owner or an entrepreneur just starting out, Square is definitely worth considering as a payment processing solution.

Square In-depth Review

Overview: Square is a versatile payment processing platform that offers a range of services to businesses. With its user-friendly interface and comprehensive features, Square is a popular choice for small and medium-sized businesses.

User Experience:

  • Website design and navigation: Square's website is well-designed and easy to navigate, making it simple for users to find the information they need.
  • Ease of creating an account: Creating an account with Square is a straightforward process, requiring minimal time and effort.
  • User-friendly interface: Square's interface is intuitive and user-friendly, allowing users to easily navigate through the platform and access the features they need.
  • Mobile app functionality: Square's mobile app is highly functional, enabling users to manage their payments, track sales, and access important business information on the go.

Payment Processing:

  • Accepted payment methods: Square accepts a wide range of payment methods, including credit and debit cards, mobile payments, and gift cards.
  • Transaction fees and pricing structure: Square offers transparent pricing with competitive transaction fees, making it cost-effective for businesses of all sizes.
  • Integration with various POS systems: Square seamlessly integrates with various point of sale (POS) systems, allowing businesses to streamline their operations.
  • Security measures for protecting customer data: Square prioritizes the security of customer data and implements robust measures to protect sensitive information.

Features and Tools:

  • Point of Sale (POS) system capabilities: Square's POS system offers a range of features, including inventory management, order management, and employee management.
  • Inventory management: Square provides efficient inventory management tools, allowing businesses to track stock levels, manage product variations, and set up automatic reorder points.
  • Customer relationship management (CRM): Square's CRM features enable businesses to build and maintain customer relationships, track customer preferences, and send targeted marketing campaigns.
  • Reporting and analytics: Square offers robust reporting and analytics tools, providing businesses with valuable insights into sales performance, customer behavior, and inventory trends.
  • Gift card and loyalty program options: Square allows businesses to create and manage gift card and loyalty programs, enhancing customer engagement and retention.

E-commerce Solutions:

  • Online store setup and customization: Square provides easy-to-use tools for setting up and customizing online stores, allowing businesses to create a professional and branded online presence.
  • Payment gateway integration: Square seamlessly integrates with popular payment gateways, ensuring secure and smooth online transactions.
  • Inventory synchronization: Square's e-commerce solutions enable businesses to synchronize their online and offline inventory, preventing overselling and stockouts.
  • Shipping and fulfillment options: Square offers flexible shipping and fulfillment options, allowing businesses to choose the most suitable methods for their customers.
  • Integration with popular e-commerce platforms: Square integrates with popular e-commerce platforms, such as Shopify and WooCommerce, providing businesses with a seamless multichannel selling experience.

Customer Support:

  • Availability and responsiveness of customer support channels: Square offers multiple customer support channels, including phone, email, and live chat, ensuring prompt assistance for users.
  • Knowledge base and self-help resources: Square provides a comprehensive knowledge base and self-help resources, empowering users to find answers to their questions independently.
  • User community and forums: Square has an active user community and forums, allowing users to connect with fellow business owners and share insights and best practices.

Pricing and Value for Money:

  • Comparison of pricing plans and their features: Square offers different pricing plans with varying features, allowing businesses to choose the plan that best suits their needs and budget.
  • Additional costs or hidden fees: Square is transparent about its pricing structure, ensuring that businesses are aware of any additional costs or fees.
  • Value provided in relation to the price paid: Square provides excellent value for money, offering a comprehensive suite of features and tools at competitive prices.

Reputation and Trustworthiness:

  • Company history and background: Square has a solid company history and background, having established itself as a trusted and reliable payment processing provider.
  • Customer reviews and ratings: Square has received positive customer reviews and ratings, reflecting its commitment to customer satisfaction.
  • Partnerships and integrations with reputable brands: Square has formed partnerships and integrations with reputable brands, further enhancing its credibility and trustworthiness.
  • Compliance with industry standards and regulations: Square complies with industry standards and regulations, ensuring the security and privacy of customer data.

Pros and Cons:

  • Pros: Square offers a user-friendly interface, comprehensive features, and competitive pricing, making it an excellent choice for small and medium-sized businesses.
  • Cons: Square's customer support may sometimes experience delays in response time, which can be frustrating for users seeking immediate assistance.

Conclusion:

Overall, Square is a reliable and versatile payment processing platform that offers a range of features and tools to businesses. With its user-friendly interface, competitive pricing, and comprehensive solutions, Square is well-suited for small and medium-sized businesses in various industries. Whether you need a robust POS system, efficient inventory management, or seamless e-commerce integration, Square has you covered.

We recommend Square for businesses looking for a reliable and all-in-one payment processing solution that can streamline their operations and enhance customer satisfaction.

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Contact Square customer service

Phone number

+1 (314) 458-1113

Website

squareup.com

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