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Smoke 51 Complaints & Reviews

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Smoke 51 - Florida, Miami Beach / sending and billing product that we never ordered and it taked out of our bank

Li
Lisa Kraus on 2011-05-26
I went to try a product for 7.95 and that was it under a different name then all of a sudden we got a package and billed for 125.00 and returned it no credit an d no packing slip and them a month later we have a charge of 69.95 then here comes a package and we retured it and 1 on and did the same we have never received a credit and no phone numer to call the number we had is disconected so we have no were to go and no we just received a nother one and I am holding it to see what happen and what I here from someone which we were billed another 69.95> please help I sent a copy of one of the envelopes if this can help. sincerly lisa kraus lmkraus04@comcast.net

Smoke 51 / SMOKE 51 IS AWESOME

Re
RepEC51 on
Smoke 51 has proven to be a great company that is trying to help all of their customers as much as possible. It appears that all of their customer service issues are taken care of. If you call during the regular business hours you will have no problem getting a CSR on the line to help you out. FYI the customer service # is 888-766-5351 and the customer service hours of operation are from 9am - 5pm et. Monday - Friday. They are also now offering 51% off on all merchandise on their website smoke51.com just use the code FRIENDS51%

Smoke 51 / discount

Re
RepEC51 on
SAVE 51% ON ALL SMOKE 51 PURCHASES We here at Smoke Anywhere USA and Smoke 51 strive for good relations with our customers. This is why we are offering 51% off on all products on our website, everything from refill cartridges to complete starter kits. Please visit Smoke51.com and fill your shopping cart with all of the products you desire, when you go to check out use the code FRIENDS51% and this will give you 51% off your total purchase. This code will only be good for 1 purchase per customer so make sure you get everything you need and save as much $$$ as possible. If anybody does have any...

Smoke 51 / THIS IS A SCAM

Heard an advertisement over the radio. Ordered it and after two months it never came . Cancelled order but they have not refunded my card. I have called customer service, they only answered once, told me it was on the way and I would have to return it to receive a refund. Two weeks later I emailed them and I have begun receiving phone calls from a phone number that is listed as a scam number requesting shipping information. I have emailed me requesting cancellation at cancel@smoke51.com but they keep sending me letters thanking me for my order and that I should be receiving the product shortly. I...

Smoke 51 - Texas, Fort Worth / stealing money from me

Sh
shelen on
Well lets see, To start with before christmas everytime i went online there was an ad popping up.. SMOKELESS CIG. Smoke anywhere, try it for free. Just pay the shipping and handleing of 9.95 Smoke 51 sounded like a god send.. HA HA what a joke... I was so disapointed with the product.i took it out of the box { comes already charged } It would never charge.. well i made it through christmas, running outside to smoke...my fault i know...well then my credit card bill arrives... ok i see the 9.95 charged from smoke 51..on the 20th of dec. Then another charge of 89.95 from a company in hallandale fla...

Smoke 51 - Texas, Frisco / no refund for returned product

Un
Got the RMA number and returned the product. Billed the full amount of 89.95 and the 29.95 for filters that arrived the day I was sending the product back. Cannot get anyone on the phone. Voice activated telling you to go here and go there. Still calling and trying to get a live body and get answers. They are surely not professional. To establish that they are legit they should be responding via phone or email to customer to resolve their issues. I think someone needs to man the phones 24/7 to alleviate the supposed large volume of calls and concerns. This is not good at all.

Smoke 51 / credit card

Cs
Good morning! my name is Kiki, I am with Smoke Anywhere USA /Smoke51 customer service. Today is 2/5/10, it is 9:20 am. I am here to give you excellent customer service. Please let me know how i can help you. Our customer service hours are from 9am – 5 pm et., please feel free to give us a call at 888-smoke51. For your reference the terms of service for our risk free trial are: VIP CLUB BENEFITS AND FEATURES By enrolling in our VIP club you are on the way to saving money each month. The average smoker spends over $150 per month on cigarettes. Our $29.95 membership will help cut you...

Smoke 51 - Florida, Hallandale / Satisfaction Guaranteed!

Good morning! my name is Christina, i am with Smoke Anywhere USA /Smoke51 customer service. Today is February 4, 2010 it is 10:04 I am here to give you excellent customer service. Please let me know how i can help you. Our customer service hours are from 9am – 5 pm et., please feel free to give us a call at 888-smoke51. For your reference the terms of service for our risk free trial are: VIP CLUB BENEFITS AND FEATURES By enrolling in our VIP club you are on the way to saving money each month. The average smoker spends over $150 per month on cigarettes. Our $29.95 membership will help cut...

Smoke 51 / scam

Iam another person that smoke 51 is trying to scam I guess. Her is a few people that have been emailing me saying I ordered something else from them when I ordered the starter kit. Try emailing andrea@smoke51 and see if you here from you and let us know what she says to you. i ordered the 9.95 staryter kit and they charged me $60.31. What I think needs to be done like other lawyers say on tv if you have taken this product and this happens to you call this firm, that is an advertisment that I see on tv and manymore are showing up on tv. I think it is about time and as I see it there is enough...

Smoke 51 - Florida, Pembroke Park / Fraud: info about parent company

My mother ordered this Smoke 51 contraption for my father for Christmas. Immediately I noticed that there were parts missing from her order. The manual was not included with the merchandise, so I went online to find it and printed it out. When I looked at the manual, I could see parts were missing. The product is defective. My mother has tried repeatedly to get customer service on the phone to no avail... finally she got through to someone she describes as having perhaps a 3rd grade education with screaming children in the background. My mother was told to send her product back for a refund...

Smoke 51 / customer service

Ms
Ms Mia on
Good morning! my name is Mia, i am with Smoke Anywhere USA /Smoke51 customer service. Today is 12/29/09 @ 3:53pm, I am here to give you excellent customer service. Please let me know how i can help you. Our customer service hours are from 9am – 5 pm et., please feel free to give us a call at 888-smoke51. For your reference the terms of service for our risk free trial are: VIP CLUB BENEFITS AND FEATURES By enrolling in our VIP club you are on the way to saving money each month. The average smoker spends over $150 per month on cigarettes. Our $29.95 membership will help cut you monthly...

Smoke 51 / Satisfaction Guaranteed

Ms
Ms Mia on
Good afternoon! my name is Keyah, i am with Smoke Anywhere USA /Smoke51 customer service. Today is December 21, 2009 @ 2:00pm I am here to give you excellent customer service. Please let me know how i can help you. Our customer service hours are from 9am – 5 pm et., please feel free to give us a call at 888-smoke51. For your reference the terms of service for our risk free trial are: VIP CLUB BENEFITS AND FEATURES By enrolling in our VIP club you are on the way to saving money each month. The average smoker spends over $150 per month on cigarettes. Our $29.95 membership will help cut...

Smoke 51 / gone

Pa
Parthin on
I did not do the trial, I just ordered the kit. Got it in a couple of days. Then I ordered filters a couple of times, each time getting them in 4-5 days. I was not charged anything other than what they said. But now, I can't log in, I can't order without logging in, and I can't get a new password. Also, customer service line is "not accepting calls". Looks like they're gone and I'm stuck with a now-worthless e-cig.

Smoke 51 - Florida / Internet Scam

Bj
bjusr. on
I ordered over the internet a risk free sample of smoke 51 electronic cigarettes only having to pay the shipping charge of $9.95. What I received was 15 refill filters. My credit card was initially charged that amount on 9-28-2009. On 10-28-2009 my credit card was charged $89.95. On 10-30-2009 my credit card was charged $29.95. I did not authorize these last two charges. I did not receive any other merchandise other than the original shippment of filters. The telephone number 305-749-2676 does not allow any human interaction. I have filed a complaint with the Better Business Bureau and my credit card company.

Smoke 51 / Unauthorized Charges

Ps
I have been caught up in the Smoke-51 scam and looking for any and all suggestions to keep them from continuing to charge me for products I have not ordered. I went on-line and purchased the $9.95 trial offer for shipping charges only and they have now charged me over $180.00 for products I did not order or authorize. This has become a nightmare and I have learned a valuable lesson from ordering anything on-line in the future.

Smoke 51 - Missouri, Mexico / fraud, no product but charged $239.80

Do
tried to order on line but after my information was entered i was prompted with "no order found", like an idiot i entered my information again, once again i was prompted "no order found". i took this as a sign that i really didn't need to be ordering the product and forgot about the whole thing until i check my on-line banking... imagine my surprise when i found 2 charges for $29.95 & 2 more charges for $89.95 = $239.80. i called the phone number, no way to talk with a live person, emailed "cancel@smoke51.com" received an instant reply that i was to send the product back in order for them...

Smoke 51 / Actually Received Refund From These Scammers!

Is
isoh on
This very time, just one week ago, I was fuming with anger over being scammed by this company. Got charged $9.95 S & H, waited forever for my free trial product, received it on 10/30, was charged $89.95 on 10/31 and then $29.95 on 11/2. Same story as everyone else...emailed to cancel, received a blanket email with a return address but no return merchandise number, sent it back with a delivery confirmation anyways, tried calling every number I could get my hands on and only got recordings, filed a complaint with the BBB on 11/3, etc. Don't get me wrong...I am still extremely upset and am...

Smoke 51 / Cancelling

I ordered the free trial order and thought better of the idea and tried to cancel. There wasn't any contact information on the website. After digging for some way to contact them, I found an obscure e-mail address and tried to cancel through that. I received a standard response, stating that they recieved my e-mail and someone would read it (more or less) when they had the time and please don't send another e-mail because it would negate the first e-mail. In the meantime, I received my FREE trial package and the funds were withdrawn from my checking account. There was a toll-free...

Smoke 51 - Florida / No customer service

Sp
Spinich on
I have found thier customer service line and address for any interested (the others posted here are not correct). Smoke 51 3101 W. Hallandale Blvd. Suite 100 Hallandale, FL, 33009 Customer Service: 888-SMOKE51 (766-5351) *The number is funky. I had to dial several times before I could get it to actually ring through. I was on hold for 10 minutes, but eventually got someone on the line. Albeit, not very professional.

Smoke 51 / Deception

Gi
Like the rest of you, I too was duped by Smoke 51. My product arrived on October 26. One day later, I was charged for it, with another charge appearing 2 days later. THERE WAS NO FREE TRIAL, as advertised. I've done two things and would urge the rest of you to follow suit: Cancel your credit card and go online to BBB. BBB will guide you to their local office in Florida (home of Smoke 51). Fill out a complaint ASAP. Good luck.
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