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Silverleaf Resorts Complaints & Reviews

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Silverleaf Resorts - Financial services department

Posted: 2014-07-21 by    B. Greenwade
Complaint Rating:  0 % with 0 votes
I have been speaking with the financial service department since May 2014 after finally paying off the installment portion of my account. Silverleaf however, continues to send me a bill showing an amount due and of course it increases each month. I've called their department to no avail. They state the amount was applied to the maintenance fee even though that fee is mailed to a separate address and is a totally different amount. Due to the amount of problems I have incountered with them regarding my account I send in a detailed account every month depicting what the check is for and what it...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Hostage situation

Posted: 2014-06-30 by    Texasnursecindy
Complaint Rating:  100 % with 4 votes
We "won" a vacation after spinning a wheel at Fiesta Texas in San Antonio. After a payment of $99.00 to secure us a great deal at Great Wolf Lodge in Grapevine where we were to get a 3 day, 2 night stay and $100 VISA gift card. We only had to go to a timeshare spiel at The Villages Resort in a small town outside of Tyler, Texas. We have never done this before and decided to schedule our visit. We arrived and the room was full of families. The front desk staff was very nice and they had cookies, popcorn, coffee, and sweet lemonade in the lobby. There were also coloring pages and checkers...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Liars and bullies

Posted: 2014-06-10 by    TiredoftheScams05
Complaint Rating:  100 % with 1 votes
This is one of those timeshare "scams". They don't really scam you, but they will pull every dirty salesman trick in the book to get you to come to their tour, and once you do, they will basically pull such a hard sale on you that you feel obligated to put in about $2000 for a timeshare that will never be available when you need it to be. I am only reporting this according to other testimonials, but below is my experience with them.

A sales rep called me stating that one of my friends (she used my friend's full name) went on one of their tours and bought a packet...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - False Claims

Posted: 2014-04-17 by    Barbara Siegert
Complaint Rating:  0 % with 0 votes
Joined back in 2008 for the trial version which gave us a week of free vacation at one of the resorts, had to have emergency surgery so we called them to let them know & they said it wasn't a problem that we could still use it. Well surprise - surprise we still didn't get it even to this date. They still call wanting us to come to a meeting to discuss the issue so far we have been to quite a few with no results, now they say we have to buy the time share in order to receive our week. My husband & I have told them to quit calling but they don't and it is the same lies every time. Beware...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Texas, Dallas - foreclosure lies

Posted: 2013-06-29 by    Dzzkitty
Complaint Rating:  100 % with 3 votes
We received at certified letter of foreclosure for nonpayment of maintenance fees last month from Silverleaf resorts. We have (had according to them) a 2 bedroom unit in the Oak and Spruce in Lee Massachusetts. We had not received any prior certified letters of any intent to foreclose. Our unit mortgage had been fully paid for over a year - we just owed this maintenance or fees. I thought we had time to pay these late fees I never expected they do something like this. On receipt of this letter( certified) we called the same day and spoke to Cherlyn Johnson who told us after speaking with a manager...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Texas - Lies

Posted: 2013-01-18 by    Houston_scammed
Complaint Rating:  80 % with 5 votes
We've been scammed by Silverleaf. They liked to us, manipulated us into buying a timeshare, and now won't book any reservations we want. We're tired of it! So we're working on a court case against them. Join with us to expose them for what they are! Write stopsilverleaf@hotmail.com. It's time we all stopped complaining and did something about them once and for all! NOTE: This is not a message from a law firm. It is a complaint from a private citizen who has been scammed like thousands of others....
Complaint comments Comments Complaint country United States, Texas Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Texas, Galveston - Warning Will Robinson - Danger

Posted: 2012-11-18 by    Whats Up With This
Complaint Rating:  100 % with 2 votes
Last year we were roped into Silverleaf’s free vacation cruise scam in Galveston, Texas. In essence they promise you all manner of freebies from cruises to hotel stays, and then make it impossible for you to claim what they promised. Then, and I suspect now, once you are bored to death with their condo sales pitch, they hook you up with a company called “Spirit Incentives” who process your so called prizes. All these people are slicker than snot on a door knob, and use deception like a second language. I used to be firm believer in the Better Business Bureau but they are as worthless...
Complaint comments Comments Complaint country United States, Texas, Galveston Complaint category Travel & Vacations

Silverleaf Resorts - Texas, several - Dishonesty

Posted: 2012-09-01 by    JC HOT
Complaint Rating:  100 % with 5 votes
Silverleaf Resorts are nothing but a scam that takes your money and lies to sell more. My wife and I own two timeshares and now wish we would have never bought. They lied to us and told us at one point they were no longer going to sell timeshares that you could own, they were going to have a time limit on them, ie 25 years, 50 years etc. That was 3 years ago and they still sell them as lifetime, you can even will them. They also sold us another one, that they said that next month you could no longer upgrade, that was 1 year ago and you can still upgrade. We bought a Beach Club Presidential that...
Complaint comments Comments Complaint country United States, Texas, several Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Texas, Katy - cruise scam

Posted: 2012-07-20 by    PATRICIA HUYCK
Complaint Rating:  80 % with 5 votes
After listening to a time-share sales presentation for 2 hours, we were promised a
4- night cruise through spirit incentives. We registered, we sent a $100 deposit.
Now they say our time has expired and silverleaf resorts is not responsible.
THIS IS A TOTAL SCAM. WE WENT TO THE PRESENTATION IN GALVESTON TEXAS....
Complaint comments Comments Complaint country United States, Texas, Katy Complaint category Scam & Fake Checks

Silverleaf Resorts - Texas, Dallas - Untrustworthy customer service and collections

Posted: 2011-12-09 by    Gold Phoenix
Complaint Rating:  100 % with 4 votes
My wife and I signed up for a time share without looking over the companies reputation first. We have been paying for over four years, but we were told that we still owed almost the entire amount. Payments were on time and last year my wife was laid off. We stayed in touch with Silverleaf to explain the situation and made arrangements. After we completed the payment arrangements we were still struggling and had to miss a payment. They started calling all our references under false pretenses and telling them we owed them money. When I called them to confront them after they called my cousin who was...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Timeshares / Vacation Rentals

Silverleaf Resorts - Do Not Buy!

Posted: 2011-11-10 by    formerleafer
Complaint Rating:  86 % with 22 votes
I used to work for this company and even made it to management. all i can say is watch out. most of the people there are on drugs, (coke, weed, meth, x-tacy, pain killers, etc), espeically the ones you talk to over the phone when they set you up for an appts. i know this because i bought and sold “candy” to upper managment and my employees. what is funny they just drugged tested all their managers a month ago and 22 of them at the north richland hills center came up dilluted(which means they are hiding their drug usage), , , while 2 others were fired(pain killers and weed). yes this...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Unauthorized credit check

Posted: 2011-09-25 by    Futile
Complaint Rating:  0 % with 0 votes
The entry on my credit report didn't even have a phone number for "Silverleaf Resorts." I have never contacted this company in any way and I am very upset to see their credit inquiry on my report!

Everything on the web about them is negative and suggests that they are unethical (and I agree.) Their illicit inquiry was actually listed under items that negatively effect my score.

They're very clever not to include a phone number as it would never stop ringing with irate persons. I WILL make contact with them and get this straight!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Silverleaf Resorts - Avoid at any cost guys

Posted: 2011-09-11 by    Jimbler
Complaint Rating:  100 % with 7 votes
Ok so there are a lot of complaints on these people on this website yet nothing in the BBB about them. We bought a red week timeshare with unlimited bonus time at The Villages in Flint Texas. It was clarified to us that we would really own a specific unit and they gave us a number. We went the first time and were not capable to have "our" unit that they showed us and was given one on the 2nd floor of a three tale building. It was loud and people everywhere. We went in to our condo and the carpet had burns from the kitchen to the back patio, the kitchen counter was burned also. We complained...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Silverleaf Resorts - Sales Reps are treated worse than Rats!

Posted: 2011-07-08 by    The1txtornado
Complaint Rating:  0 % with 0 votes
I worked for Seaside in Galveston. I actually moved out to Galveston to be close to my job. I started selling write away, then all the sudden put on the back burner. I tried more training which I pissed off the Favourite girl who lied to the director and then he wouldn't put me out at all hardly. This led me to fall far behind on draw, which I had know idea. You don't find out about any money until you have been there for a few weeks wondering where it is. We were told not to say a word to new reps or they would take the redeye.

Finally one of the others needed help and...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Fraud

Posted: 2011-03-13 by    solucky777
Complaint Rating:  100 % with 3 votes
Ok so there are a lot of complaints on these people on this website yet nothing in the BBB about them. We bought a red week timeshare with unlimited bonus time at The Villages in Flint Texas. It was explained to us that we would actually own a specific unit and they gave us a number. We went the first time and were not able to have “our” unit that they showed us and was given one on the 2nd floor of a three story building. It was loud and peoples everywhere. We went in to our condo and the carpet had burns from the kitchen to the back patio, the kitchen counter was burned also. We complained...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Texas, Flint - Do NOT fall for it!

Posted: 2011-03-04 by    tearitdownx
Complaint Rating:  100 % with 11 votes
My girlfriend jokingly entered one of those contests set up in malls with the flashy cars and huge prizes, and got a phone call saying she was selected to win one of 4 prizes if she came out to a resort in Flint, TX and listened to some presentation.
She decided we should go, and we were both more than prepared to say no. We sat down one-on-one with one of their salespeople, and spent a good 45 minutes just answering questions about where and how often we like to vacation. After some basic math, she told us that over the next 20 years, we'd spend about $80, 000 on vacationing. Before...
Complaint comments Comments Complaint country United States, Texas, Flint Complaint category Vacation Clubs

Silverleaf Resorts - Don't Fall for this!

Posted: 2011-02-23 by    Faith75
Complaint Rating:  100 % with 1 votes
My Husband and I just attended to this 90 min tour this weekend at the Hill Country Resort/ Silver leaf resort. And believe me it all sounded so great and loved the presentation. but when we told them our credit was bad and we didn't’t think we could buy because of that, they said not to worry that they sell to everyone even with bad credit. she said they don't care how bad your credit is, because they don't even run a credit check. So to us that was a red flag! NO way in He** could this be Lagitament ..and also I did not like the fact that she told us anyone can buy!! I asked...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Bad service

Posted: 2011-02-17 by    Ihatesilverleaf
Complaint Rating:  100 % with 1 votes
The Service I got from mrs boyd sucked!!! She is a very rude *** excuse my language but facts are facts. I was trying to get some help my wife lost her job and was need some type of assistance. Mrs boydtold me to deal with it thats life. Asked to talk with someone else she stated I am the manager asked to talk to someone higher she got smart and stated if you cqll ford and ask for the ceo are you goin to talk to them. I just asked to speak with someone else rather than her. I hung up called back yet I was transfered to mrs boyd she refused to give me her full name when I asked. Im very upset im...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Liars

Posted: 2011-02-08 by    Mazo
Complaint Rating:  100 % with 2 votes
You were reading a complaint about Silverleaf Resorts.

Filing a new complaint about
We were told that they will waive membership fees if we buy the day we did.

Salesman signed the waiver and put the form in the yellow folder, after we got home the form was gone and now they are demanding membership fees and late payment fees on top of it.

They press us so much that they even convince us to have Bank of America credit card and pay the full amount with it.

I would like to know how do I get out of this contract?

On top...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Silverleaf Resorts - Scam artists

Posted: 2011-01-25 by    Arlie
Complaint Rating:  0 % with 1 votes
Silverleaf is nothing but a scam! These people lure you in and lead you to believe you are getting a great deal and all these wonderful things...then you get locked in and that's when you realize that you are NOT getting what you paid for! They will kiss your butt until you have a complaint then they talk down to you and make it seem like you are the problem, not them...WTF who does that??? I guess they don't care how they treat you at that point because they will get their money, regardless of how you feel about it. If you haven't sold your soul to these people yet, DO NOT do it!...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

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