Shoppers Drug Mart
reviews and complaints

You would think a store that big could accommodate customers who spend tons of money there. But no. You are told to go to SOBEYS or A&W to use a washroom

I hope, this catches up with Shoppers and affects them. After all, YOU depend on people to thrive. No respect for your customers. It isn't cool. You have lost my business completely. I will tell everyone I know to go elsewhere.

Customer Service Department

Shoppers Drug Mart

1077 North Service Road

Mississauga, ON

Subject: Complaint Regarding COVID-19 Vaccine Booking and Service

Dear Sir/Madam,

I am writing to express my deep disappointment with our experience today at your Shoppers Drug Mart 1077 North Service Road, Mississauga, ON, specifically regarding our COVID-19 vaccine booster appointment.

Upon arriving at the pharmacy for our 4:30 pm appointment on 10/13/2023, we were informed by the Pharmacist, Mina Shenouda, that only the older COVID vaccine was available. This lack of transparency was a concern, as it was not indicated on your website.

What compounded our dissatisfaction was the pharmacist's dismissive and condescending attitude. When my husband raised concerns, the pharmacist failed to offer any apology or explanation. Furthermore, the pharmacist offered to apply the older vaccine, which we declined as it was not what we had booked for.

We believe that your website should clearly state vaccine availability. However, the pharmacist did not address our concerns properly and offered limited choices, failing to provide constructive assistance.

As senior citizens, we had taken considerable effort to book the appointment and drive 5 kilometers to your pharmacy. We expected respectful treatment and better service.

In the interest of public health and safety, it is vital for healthcare providers like Shoppers Drug Mart to provide accurate information and compassionate service, especially to seniors.

We hope our feedback will prompt improvements and appreciate your response to this complaint.

I would give a negative rating if there was an option.

My husband has his paid for in full by his work and not sure if the shoppers we use are that messed up or double dipping but he at one time had nine months extra worth of blister packs. Whenin brought it to their attention, I was told well he must be missing his pills.. Makes no sense. Anyways not sure what going on. Sadly after being shoppers customers for as long as I can remember, we are going to take our business to another company.. As our trust in shoppers pharmacies is gone...

I wanted to inform corporate about my store experience! I have been shopping with the Millwoods location in Edmonton Alberta for YEARS spending 3-600$ every time I go in there and the last couple times I have gone in and been followed quite brutally! Do you know and understand how humiliating it is for someone to be breathing down your neck or staring at you like you've done something wrong when I've done nothing but spend my hard earned money in your store!? The looks people give you it's just DEGRADING AND HUMILIATING! If this was the 1st or even 2nd time I'd let it go but it's going on now the 9th or 10th and I am SICK OF IT!

I have tried to place an online order for a week. Customer care could not help me even though the issue was technical issues on your part. Went to store and manager said he could not help me. Called customer care and they promised to escalate and response within 24-48 hours. No response. I emailed customer care asking who I can speak to for complaint. I asked to please not ignore my email. No response. I called again and was told that someone would contact me asap. No response. I emailed again and asked to please not ignore me. No response. My last email today said this is my last attempt to get response. No response. PLEASE DONT IGNORE THIS MESSAGE. Cell [protected]

I bought a 200$ jokervisa prepaid card from shoppers drug mart, Stanley St, brantford, on. I get home hold on to it for a couple days I then activated it, within literal hours the card had been wiped clean of my entire 200$. The joker company has been contacted and apparently doing an investigation will take 7 -10 days. But other people I've talked to has had similar issues from shoppers. I don't know if this has anything to do with shoppers or what, but 200$ is a lot to spend and not get what I paid for. I'm totally blown away by this situation. For one you should immediately take joker prepaid cards off the shelves. Now I'm not really sure how this happened to me but I am lookn for my money back. I will be looking forward to hearing from

To whom it may concern,

I am absolutely enraged with the shoppers drug mart located at 10835 city parkway in Surrey BC. My partner has been receiving her prescription medication at said location for over a year now. They used to have great customer service, However lately they have become very inconsiderate and rude.

Today we get to the location 5 minutes to closing and are refused service! I even explained that it is prescribed medication which has already been filled and that she is going to be without her VERY important prescribed medication. Only to have a door closed in my face and to be told no!

This is just completely unacceptable and I will be charging shoppers if this results in seizures and a hospital visit tonight because of her being without medication!

This pharmacy always messing up with Prescriptions. Waiting time is always 1-2hrs and most of the time even more.. I had to come 3 times in a row because they didn’t dispensed correct medications. Pharmacist, Ashvrin Jan told that you have to check the medication what you take from us. Is this even applicable when there is Refill? Shouldn’t they do refilling correct as prescribed by the doctor? Why do we need a pharmacist in this matter if they don’t want to take the ownership of what they do? This is ridiculous. Don’t recommend this place to anyone.. should tell everyone double check the medicine before you take because they can give something which is not belongs to the patient too.

Country harvest bread 2 for 7 dollars. I got two loves expected to pay 7 dollars. Checked bill charged 4.29 each. Complained but no good. Asked for manager lady came and said 4.29 the price. I objected and wanted her name. She covered name tag with her hand. Manager and cashier laugh and say to bad. I took pic of display saying 2 for 7 dollars. The shoppers store I go to is only getting worse.

I purchased a box of Benadryl pills (100) on November 30th at your Dupont Street store (292) invoice # 990212811030003888306 for $33.99.

When I was at the Loblaws Christie and Dupont store later that day for a flu shot I found the exact same Benadryl for $23.00. in their pharmacy.

How can you charge $11.00 more than another drug store?

Unfortunately I had opened the package or I would have returned it.

I am a senior and cannot afford these absurd price increases,

Why is my family having to wait an hour on the phone to speak to a pharmacist.? Come multiple times and they still cannot find medications and wait in an hour long line?

The Elliot lake Shoppers pharmacy is the worst I have ever seen. Everyone in the store is dealing with the same thing. They have multiple places where the prescriptions are stored and yet they are so unorganized that they still cannot find them. So disappointed. With my elderly parents living here and many other elderly here, there should be better care and attention. I worry for everyone in this town who deals with shoppers.

Today (Nov 23/23) I tried to redeem a gift card, which I received as a gift (without proof of purchase) a few years ago. Because it doesn’t have a verification code on it, your system will not accept the card as payment. The very patient clerk at the store tried 5 times to reach someone at your office by phone for assistance, but kept getting disconnected!

Card number is

[protected]

Not impressed!

Cathy Prince-Reid