Complaint Rating:

My wife and I have experienced problems with Shell. We feel we were lied to and sucked into buying a timeshare. We purchased 4500 at the Legacy in AZ. First they sit you down and tell you how the cost of hotels will go up each year. Then they tell you how your timeshare is a "great investment."...

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Hello guys Please JOIN my Facebook Group called. ..I bet i find 10, 000 People that hate Shell Vacations Time Share! It is time that People out there find out what a rip off and scam Shell Vacations is! Lets find all the people and join the board so the Internet itself will spread the word across...

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Shell Vacation is a SCAM! DO NOT BUY!!! The resorts are never available. All we've done is pay money, money, money but we have not yet reaped in its benefits. It's just like throwing our money out the window.
Whenever we call, they never have any availability besides Mondays...

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SVC - Garden Grove Tel: 714/867-5300
12021 Harbor Blvd. Fax: 714/867-5310
Garden Grove, CA 92840

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We went to the sales process - and signed up - MISTAKE - the company offered some Disney Dollars - We cancelled...

Complaint Rating:

Shell Vacations sales staff used questionable tactics and pressure tactics to try and sell an owner/time share. They talk of 5250 "points" as if they were dollars by subtracting the $679 management fee when in fact (their words) the points were convertible to $ at a 5 to 1 ratio that...

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We attended a time share presentation and did not wish to buy their product. One of the lures to attend the presentation was "A Hawaiian Holiday."

This was through an agency called Holiday Travel of America, based in Carlsbad, CA. They requested a fee of $100 as a "tax...

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Shell Vacations Club is a RIP OFF.

We need more people to stand up together and get stronger. shell vacation victim please join my communite forum at http://antishellvacation.com

Why would someone pay $400 a night with Shell Vacations Club points when you can...

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"Sorry, you can't take the information book. It's only for owners."

"You don't need to do any research. We've partnered with American Express. American Express has done way more research than you can ever do!"

"Today...

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I was sold a timeshare in Hawaii in late 2003. The deceit used was unbelievable. They gave me the standard "these points are going to be worth so much more in a very few years line". I was not buying it. There were a number of people around seriously considering buying and excited....

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Andrea Nelson from Shell Vacations Club called me this morning and was VERY helpful in resolving my complaint.
She told me she will talk to sales people in her company to prevent
this sort of thing from happing again, and is correcting the card fee
for me, what a sweetheart!

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I bought into this timeshare plan about in Feb 2009. I was very hesitant to buy into it from the sounds of how it works, I honestly only went up there to get the free dinner and free gas :)

Anyway, I bought into their cheap low line package which ended up being about $20k in the...

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I am infuriated with Shell. I purchased points in Phoenix, AZ with my friend in 2002. We both have paid half the cost and paid it off. Since then our friendship has ended because I continued to receive maintenance fees bills and he stopped paying me his half to pay the company. I continued to...

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While vacationing in Kauai, Hawaii, we stopped by one of the “Activity Centers” to scope out our options for the best deals on some of the outdoor activities we wanted to do. We were told by the “Activity Center” rep that if we were willing to sit through a 90 minute...

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I was offered 3000 value points to seal the sale of 7000 timeshare points. I was not told that the "3000 value points" had to be activated within 60 days. So I lost the "3000 value points". Very slick and corrupt sales presentation. I would not buy again and would recommend...

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On August 15, 2008 we were on our way to dinner and we were approched by a lady saying that they would give us dinner if we just listen to a presentation for 45 min. and that if we didn't want to buy that we can leave. Well when we got there they serve us cold sandwiches and my kids were...

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We bought 1 week in Feb. of 07 ONLY with the stipulation that they would exchange our 2 weeks in Mazatlan for the one week at Shell. The exchange was never completed - we paid $20, 000 for our one week but they continued to charge us maintenance from Mazatlan. It is now two years and they want...

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My fiance and I went on a gorgeous holiday to Hawaii, We were on the Big Island, where we got offered a deal for a tour if we went and listened to this speal about Timeshares, as were are from Australia, you don't hear much of it from our side of the world. So off we went and listened to...

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WOW! what great liars made this company? if there was ever a rip-off, shell vacations club is the embodiment of it. i have never seen cheats like this. None of their math (projecting your property increasing in value and all that) is even remotely correct... all they care is getting your money...